Reviews with attachments
Zense Botanical Face Mask – I have never been so disappointed with a product. These masks are very poor quality. It is much too big for my face and much too small for my partners face. There are huge gaps over our noses, leaving the filters useless because we are essentially breathing through these gaps not the filters. Our ears are also pulled forward and I consistently… Read more
have to touch and adjust the mask. I also had a delay in delivery, however I did receive an email about the delay and apology, which was appreciated. Although, I did wait over a month to receive these masks. When the mask finally arrived the colours I requested (Black and Grey) were incorrect, I received a pink and a "mauve" coloured mask (maybe meant to be grey but is not!). With the poor quality, bad fit, incorrect/"ugly" colours we do not like these masks and they will never be used, what a waste of money! We are very disappointed and upset. On top of all this, I emailed Zense over a week ago to let them know I received the wrong colours and to provide feedback about the poor fit and quality. I have still not received a reply.
fantastic – I'm loving it. Initially I was a bit skeptical, but it was enough to try it once to fall in love with it ... relaxation guaranteed. The design is also excellent, beautiful, discreet and light. Easy to use and ready to use. I like the mix of ginger, black pepper and lemon. after inhaling I feel relaxed and with the airways open. it is excellent against sinusitis. Show details · 1
Incredible Product and Amazing Team – I received an ad for the product stating that for referring a friend, I could get one for free, just pay shipping! I normally ignore these, as I can't usually afford $15 for shipping on a product I'm not 100% sure on, but I had always been interested in getting an aromatherapy pen, and I'm so glad I did. It arrived in about 2 days, and was… Read more · 1
packaged really safely. Incredibly easy to use, with a clean design and a sturdy build. It's a bit heavier than the average writing pen, so it's actually quite a nice little object to fidget with!
It arrived the two weeks before exams in my state, and I'm so glad it did, because it really helped me to calm and focus on my studying. Not only are the scents/flavours incredibly relaxing, but it encourages the user to concentrate on their breathing to an extent, further helping with relaxation! It hasn't left my handbag since, and I am so eager to purchase another in the future.
The customer service has been stunning. It's clear that they are truly passionate about their product and fan base, and were appreciative of my feedback. They're active on their social media, and through Direct Messages, sent kind and supportive messages that made it feel like you were genuinely talking to someone face to face.
As I haven't had it for long, I'm unsure of how long it will last, but as I'm not a heavy user, I'm expecting it to last for at least 4 more weeks!
Great new technology – I first tried Calm and found this new concept easy to use. As an ex smoker, I didn't know if I could Not draw it into my lungs. It's so easy to use. The next day I bought all the other zense flavours. My daughter is a terrible sleeper, she use to be a night owl, but now I bought her Calm and Mellow. She uses Mellow before bed, as it has lavender… Read more · 1
and Valerian organic essential oils, 2 great scents for help with sleep. She has now been have a full nights sleep , very restful, and is able to get up easier too. Great product, I recommend Zense for help with many ailments. There's 5 flavours at this time, to cover all your daily needs. Being organic is essential to me Enjoy, have a try. There is no nicotine or caffeine in them either. Thanks for an enjoying product Zense! Www.bezense.com.au
Positive reviews
So comfortable! – I love the pillow cubid, it is so comfortable and good for my neck. I love it for sleeping on my back and naps in the couch. Highly recommend this Show details · 1
Huggy for winter, it's the best! – Your new best friend for those chilli mornings. I'm in love with my huggy. It gets called in possum Creek winter mornings. Huggy gives me warmth, comfort and style! Love it Show details · 1
Weighted Aromatherapy Robe – I have lived in this robe since it arrived! The texture is incredibly soft. It’s infused lavender makes me feel so at ease, while the weight helps relax me completely. Show reply
Negative reviews
The best product – This product is the best I wouldn’t know what to do with out it. It has helped me some much that I am able to sleep so much better after 5 years of not sleeping and trying everything Show details
Hey Annest, Thank you so much for your feedback on our… Read more
Nice product – The weighted blanket smells lovely, is well made and a pretty soft lilac. It arrived quite late and the customer service was slow to respond. I’d recommend the blanket though. Show details
Hey there Lucy, it's Karine from Zense. Thanks so much for… Read more
Do not buy this product! – This mask came with a silk-style bag in a nice cardboard box. The packaging is great. The mask however, not so much. The mask itself doesn’t cover my average sized face. Worse than this, the straps aren’t adjustable and they are too small, painfully pulling on my ears. I can’t keep it on for more than 20 seconds without it causing me discomfort.… Read more
If that wasn’t bad enough, they don’t have a nose wire and it completely fogged up my glasses. The ‘scented’ filters give off no traceable odor. It took two months to arrive. Eventually, the company contacted me and were very pleasant and gave me a full refund. They took my feedback on board and went some way towards restoring my regard for the company.
Hey there John! It's Karine from Zense. We apologize for… Read more
Recent reviews
Perfect during exams – Ended up using the Calm diffuser all during exam block to help manage my stress, and it worked perfectly. Ended up nailing my exams, without all the unnecessary stress and worry. Show details · 1
Excellent support from the beginning – Support given throughout many months on the best uses & recipes for the 9400 blender were excellent.I bought this as a gift for my daughter for Xmas and when l gave it to her l also sent her all the tips & emails given over the months.My daughter is so happy with the unit and uses it for many different recipes.The support has now crossed over to… Read more · 1
her & she is very impressed with the service she has received.Thank you again for your professional service. Nadia
Perfect spa experience – Loving the weighted blanket, the essential oils infused give it the best touch. Both me & my daughter love this blanket. It is so relaxing for sleeping & resting. I recommend it to all my friends. Show reply
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so perfect made my winter smells amazing and so warm and fuzzy feels like I’m constantly being hugged – beautiful And cosy a must for winter days kept me warm and happy cortisol perfect it’s smells like an aromatherapy bath as if I’m snuggling in a cloud just what I needed Show details · 1
Very Impressive Pens – I ordered these as a tool to help me stop smoking cigarettes, didn’t want a nicotine replacement, and they are very cute! My fave part is how they light up at the end and I really like the aromatherapy side of it as well. Even my children are fascinated and an added bonus is I don’t have to panic if they do pick one up (no nicotine) Thanks Zense for welcoming me into the family xx Show details · 1
Can't live with my Zense! My go to at any time of the day or night – Wow! I am in love! Can't live without my Zense Calm & Mellow. Very impressed as I use essential oils for cleaning and personal use. I am happy to say I will never be without my Zense personal diffusers. I carry them with me at all times. Calm for when I need 5 minutes to breathe & Mellow to unwind before bed. Show details · 1
Great product – I love the yoga mat. It is a great product. Had problem with the bag but this was replaced. Thus, back up service, including communication, was very good which is important when buying on line. I would recommend this company. Show reply
Zense Aromatherapy Robe – Absolutely LOVE this Robe!! I have been wearing it every day since I received it. It is the highest quality, it is incredibly soft that feels so beautiful to wear. The Lavender and the Weighted wrap has really helped ease my anxiety and stress. Highly recommend this robe! Show details · 1
I love all of these so much – I have always used essential oils for my everyday health, wellbeing and even cleaning...so when I saw these I thought ok let's give it a go...and they are absolutely amazing!!! Mellow is my fave by far, after a long day, with work and raising two teenage girls on my own its the perfect blend to just switch off and relax with..I usually use… Read more · 1
valerian and also vertiver in a roll on oil at night, but these zense diffusers top them..thank you for so much
True Aromatherapy – I bought a zense diffuser thinking it was just going to be something that leaves a nice taste but doesn't actually do anything, but much to my surprise, zense actually had a a proper effect on me! I was surprised because this never really happens with any other devices intended for the same purpose. I tried it as soon as I recieved the package,… Read more · 1
and I pretty much instantly felt relieved of stress. It honestly worked wonders for me. Also, when the package didn't arrive, they sent me two more! The customer support team is bloody amazing and very helpful. Zense is a great company, and I'm definitely going to be buying more from them.
Fantastic!! – Love my aromatherapy Zense pens! Mellow is my favourite it helps ease any stress and also helps me get peaceful sleep. They work wonders! The Zense customer service is amazing, so quick to reply and they solved my issue by sending me a replacement. Love my pens, love Zense and will definitely be a returning customer. I have my eyes on the Lavender scented weight blanket. Show reply
Masks are slick design but maybe not functional – I brought 2 x masks, filters and the UV box. I too had to wait nearly 2months for the product to arrive. I feel like they shouldn't of sold me something they didn't have in stock. Customer service was apologetic and attentive. Masks look beautiful and stylish, however, there are gaps between (inner and outer) filter and face. Shouldn't it be sealed? One size [does not] fit all. However, I still happily wear it daily. Show details · 3
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Found the Products Great – My husband and I both love using our individual masks with the filters every day and we put them in the Sterilizer every night so they are ready for our outings tomorrow. Show details · 3
Mask is so good! – To be honest, I was somewhat disappointed when I first opened my package: it didn't look much. However, customer service helped me out with further instructions on assembling the mask, even sending me a Vimeo link. Once I tried the mask I was completely won over. This mask is light, is comfortable, and easy to breath in. I was concerned the… Read more · 1
filters might be heavily scented as I am allergic to some perfumes but they are only lightly scented and it is very pleasant to breath through them. I wore mine into the City for the first use and was grateful to be protected not just from COVID but also from all the cigarette smoke and dust. So impressed!
Unsatisfied – I placed an order on July 23 and haven't received the products or heard back from company since. No replies to emails or msgs. Bought previously with no issue and really enjoyed the products, which i felt comfortable buying again. Very unhappy and dissatisfied. Show details
Hello Julie, I am so sorry to hear about your experience… Read more (+6 replies)
Great product – I was really impressed Really helped with my anxiety love it definitely buy more I felt more relaxed and. Calm while I was us ring this also tastes nice fantastic product Show details · 1
Customer service – I have been very impressed with customer communication and attention to details. Thank you for making my shopping journey an enjoyable one. I look forward to receiving my botanical scents facial masks. Show details · 1
Super cute and handy! – Cute idea! Smells amazing! A great handy essential oil boost! Wasn’t sure about it initially but once it arrived I really enjoyed it! Lightweight too, and easy to carry around. Show 3 replies
Wow! Really works – I was skeptical but after using this for the first time all I can say is why weren’t you in my life before now! I am used to using valerian from time to time but after 2 goes I can say the mellow is more effective in a fraction of the time probably due to the unique delivery system. Can’t wait to try the rest. You will not be sorry if you try this product. (I don’t usually bother with reviews either) Show details · 1
I love It! – I started using the Zense sticks for the first time, and I absolutely love it! My favourites are the Mellow and Fierce. Mellow helps me relax and unwind before bed. Incredibly thankful for this product. Show details · 1
Poor Customer Service/Havent received order – Customer service reps fail to respond with anything other than generic email templates, no actual solutions. Tracking number not provided because of "weight restrictions?" despite paying $9 just for shipping. Still havent received the order, the representative has advised it was shipped from Melbourne on the 15th June. But there unable to tell me… Read more
if the order has been delivered or not, ive just been advised to follow this up with Australia Post. Who have told me theres nothing they can do without a tracking number.
So who knows if ill even receive the products i ordered, super gutted that ive wasted my time and money with this company.
Hey there Sandy, we are really sorry for not living up to… Read more
LOVE THIS , PERFECT – I have started using Zense for the first time this week, and I love it! My favourite is the calm, I tend to get anxious when out and about in a shopping centre, so I have this with me all the time and I find it is enough to just focus. So I am incredibly thankful for this product. Show details · 1
Excellent product – Excellent product, really helped with my anxiety attacks. Made me feel really relaxed. Very easy to use and compact to fit in your pocket or bag to bring with you everywhere. Show details · 1
Awesome – My Daughter has extreme anxiety, CALM really helps her deal with all those bad days and the ups and downs that also come with depression. Thank you, brilliant product, will definately re order. Show details · 1
amazing – They have a really nice taste and so relaxing to inhale. The design is so pretty and light and easy to use. Really calms you down and I highly recommend Show details · 1
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Hey there Alana, Karine from Zense here. We are so sorry… Read more (+2 replies)