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Sender or Receiver: Receiver

REFUSAL OF DELIVERY

1 out of 5, reviewed on Oct 15, 2018

I got a message from aus post saying to pick up my parcel from the store. But I wrote specifically to leave my package at my door or in a safe place. Obviously by the time I finish work the post office is closed. On top of that I was home that day and there was no knock on my door. What’s going on? Is it because I live in a apartment, you can’t be bothered delivering to my door?

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Sender or Receiver: Receiver

Express delivery is a joke!

1 out of 5, reviewed on Oct 15, 2018

Not very happy. Needed something delivered next day as paid for. Have had my parcel sitting in Sydney and has not moved. It's been 3 days and too late. My product is now useless to me due to false service. You guys have done this before and the service is poor these days. Waste of money paying for express

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Sender or Receiver: Receiver

80 per cent delivery rate

1 out of 5, reviewed on Oct 15, 2018

Australia Post has gone so far downhill I can't believe this service still exists. It's like there's no real competition so they just do whatever they want with your parcels. I order a lot of stuff from overseas and before they started slugging us with ten per cent gst I was recieving about 9 parcels out of every ten but currently I am down to about 8 parcels out of every ten delivered late and the other two parcels just seem to disappear in transit. I can ask for a refund from the buyer but then I only get back my purchase amount less the gst I paid to have my parcels arrive at the correct address, so Australia post is getting paid for losing my mail which really doesn't sit well with me. I am currently waiting on an order for about 400 dollars worth of silver coins that were on board with the driver for delivery today but when I checked the tracking number just after 1pm the parcel is now sitting in the next suburb over and there's no indication when I will receive my goods that have been sent via registered post. It's about the third time this has happened, I've even had registered mail delivered to the wrong address on several occasions. I speak to a customer service representative on a monthly basis due to lost mail or delivery issues and every time I'm told not to worry an investigation is being launched to address the issue but nothing ever happens plus I always leave the worst feedback possible when they send a survey request for me to lodge. Australia Post is basically doing whatever they want and seems the more I complain the less they want to do. Is this really just going to go unchecked? Surely they have to be held accountable for this but they are always efficiently providing excuses and super reliable when it comes to passing the buck hey..

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Sender or Receiver: Receiver

Okay....

3 out of 5, reviewed on Oct 14, 2018

I use the Auspost in Fitzroy north. There’s a young Asian guy who is amazing. He’s quick, efficient, and friendly. The older guy, possibly his dad is grumpy as hell and just grunts at you and throws your receipts at you. Lol. The mum is super friendly and chatty though so it all kinda balances out.

Was this review helpful? Yes

Comments
Australia Post Official

Hey Frankee, Thanks for taking the time to share your feedback with us about the Fitzroy North Outlet. It does sound like it's all balanced out there but if you would like to pass on any feedback... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Sender

Who stole my parcel contents then resealed the satchel?

1 out of 5, reviewed on Oct 14, 2018

Not happy..i paid you $18 to deliver my sister a gift from me. Someone stole a beautiful red blouse and the new cookbook promoted by our new Duchess.I posted at Caroline Springs - post office to Orange. The thief had the audacity to reseal the post satchel. Sort out your security cameras and actually WATCH some of the footage sometimes - you may be suprised - or maybe not. Reimbursement i believe is $50 plus postage.Not near enough for the heartbreak to hear my parcel arrived empty. Today we made a pact never to sent gifts through the post again as i know my incident is not an isolated one.

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Sender, It's disappointing to hear that your sister didn't receive her gift. I can't promise anything but I'm happy to look this over for you again to try and see if we can locate those conte... read more »

Sender or Receiver: Receiver

Text notifications: convenient

4 out of 5, reviewed on Oct 13, 2018

The tracking info for receiving parcels is very accurate and as I live in a rural area receiving a text notification from the post office is very convenient

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Comments
Australia Post Official

Hey Belinda,

Great to hear! If you receive a large number of articles feel free to install the Australia Post App as well if you'd like to keep track of everything in the one spot ^_^

~Sami

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

Incorrect Delivery

1 out of 5, reviewed on Oct 13, 2018

My parcel was delivered to an incorrect address however they claim that they sent it to the right one lol.

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Kite,

It's a shame to hear you haven't received your item. I'd like to look over your case with us about this so I've sent you a message to obtain some extra details about that.

~Sami

Adelaide

  • 12 reviews
  • 2 comments
  • 7 helpful votes
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Sender or Receiver: Receiver

Utterly Useless Service

1 out of 5, reviewed on Oct 12, 2018

These idiots delivered an item I ordered from Target online to a non-secure location so that it got stolen. Target have to deal with poor service issues with Australia Post all the time. They think they can get away with the most awful service because there's no competition. I'm still awaiting the delivery to the store of an item I ordered two weeks ago. Normally Target's online service is superb - but they have to deal with Australia Post!

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Pip, Thanks for taking the time to share your feedback with us about your recent delivery experience with us, it's a shame to hear that your item was left in an unsafe location. I've sent y... read more »

  • 2 reviews
  • 1 answer
  • 10 helpful votes
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Sender or Receiver: Receiver

Parcel lockers - waste of time.

2 out of 5, reviewed on Oct 12, 2018

Parcel delivers to Post Office 100 metres away from Parcel Locker 9am Friday and finally get notification to pick up Monday or Tuesday cos nobody wants to walk 100 metres and put it in the locker. I hear on the grapevine nobody wants to do it. Done it twice.... never again. Will go back to my friendly man in the white van to deliver!

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Comments
Australia Post Official

Hey Keeshondsrule, It's a shame to hear that notifications aren't being sent to you right away. The only reasons why an item won't be placed inside of a locker is either there are no spaces avail... read more »

Verified Customer Sender or Receiver: Sender

No one will really do any investigation for my lost parcel or letter.

1 out of 5, reviewed on Oct 12, 2018

I lodged the lost case by last Friday for the parcel I have express posted in person at last Tuesday. I call everyday and want to have any update. But no one knows where is the parcel as there has no one ever scan the parcel ever. They always says there has nothing they can do and no way to do the investigation as no scan history. This is not make any sense at all. I do not think anyone will really do any investigation.

Was this review helpful? Yes

Comments
Australia Post Official

Hey Sharon W, Thanks for taking the time to share your feedback with us about your recent interactions with us. If your item is an Express Post Letter we may not be able to investigate as althoug... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

Horrible

1 out of 5, reviewed on Oct 12, 2018

I was quite happy with the austpost updated app that you can track the parcel but thanks to this, I know how horrible the delivery service is. I was at home on the expected delivery date and didn’t receive till the afternoon, so went out to check the mail box. “It was rainy day”. And... the parcel card is there telling me I wasn’t home!! Excuse me I was here!! Now I need to drive all the way to post office and get the big box on my own.

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Holly,

It's disappointing to hear that delivery wasn't attempted for you. So that we can get this addressed for you I've sent you a message for some more information.

~Sami

Tasmania

  • 13 reviews
  • 3 comments
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Sender or Receiver: Receiver

Mostly good delivery some delays ecspecially with express staff rude and don't say hello just drive

3 out of 5, reviewed on Oct 12, 2018

I am kind of in the middle of bad and good with this one. It is a tough topic to review
First of all the express post claims to be next day delivery. HA what a joke. The guy sending the pastel was in Hobart and I was in Burnie. Anyway the guy sent it through express. It took two days to arrive. If express post will take two days tell that to the people. Don't say oh it's guaranteed next day delivery for express. People get mad about this. But overall the two day delivery time is okay just say that it's two day delivery don't make false claims about guaranteed next day delivery. Also the posties don't have time to say hi they just ring the doorbell and run off. Can they at least be on your driveway to smile and wave goodbye.

Was this review helpful? Yes

Comments
Australia Post Official

Hey Jimmy, It's a shame to hear your item didn't arrive the next business day. If the sender hasn't done so already let them know to contact us to make a claim for their postage back as we didn't... read more »

Gold coast

  • 1 review
  • 2 helpful votes
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Sender or Receiver: Receiver

So disappointed

1 out of 5, reviewed on Oct 12, 2018

I tracked my items today ( I had 10 items due today) and the tracking said "attempt delivery/item damaged" I really needed the items today so I called Aus post and had the most upsetting conversation! I asked what the tracking meant and the lady on the phone replied "well obviously it means the items damaged"
I asked her what it means by damaged as I haven't received a letter or anything and her response was "I can't see the damage through the phone" All I wanted to know was where my items where and if I will be contacted and all I received was attitude. I have never written a bad review before but geez if you don't like your job find something else instead of making your customers feel like crap.

2 people found this helpful, do you? Yes

Comments
Australia Post Official

Hey Jose, Thank you for taking the time to let us know your feedback about your recent interaction with us, I'm sorry to hear that you have this kind of interaction with one of our staff members ... read more »

Sydney

  • 5 reviews
  • 1 helpful vote
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Sender or Receiver: Sender

Macquarie center post office terrible service!

1 out of 5, reviewed on Oct 12, 2018

Impatient staff member who doesn’t bother talk to you and she even ask people taking shotcut in the photograph queue which is not respecting our time at all. We are waiting to take the photo as well and we are transferred from another counter and we wait! Not taking shotcut! End up I waited for 15 Mins more for that. When I come to talk that people should wait in the queue first and then be served, she doesn’t bother to hear and just walked away. What a NICE respond. Shame on you the manager of this office, recruiting such untrained staff.

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Sonia,

It's a shame to hear about this happening. I've sent you a message for some more details about this incident so we can pass feedback onto the area manager.

~Sami

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Sender

Don’t send packages through Australia Post

1 out of 5, reviewed on Oct 12, 2018

I have sent and received a number of packages through Australia Post recently and I can only say that I won’t be sending any packages through them again.

Every package that I have received has had considerable damage to the packaging. While the items I have received have been usable I have received items from overseas in half the time it’s taken Australia Post to deliver packages from Sydney to Melbourne.

Packages I have sent through Australia Post have not been so fortunate. Packages have been completely damaged leaving customers to question the items contents. This has resulted in having to offer and provide refunds and replacement of goods. The negative feed back from customers has been completely damaging. Items have taken over a week to be delivery to locations within the same state and longer for interstate. If your company’s relying on goods to arrive in a timely manner and in the same condition as posted do not use this company.

If you going to post anything through Australia Post first take it out to the carpark and drive over it with your car. If your happy for your customers to receive the goods in that condition then go ahead and use Australia Post.

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Not Happy, Thank you for taking the time to share your thoughts via this review. It's concerning to hear that you have had items delivered in a damaged condition and received some damaged as ... read more »

  • 1 review
  • 1 comment
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Sender or Receiver: Sender

Tracking exoress post

3 out of 5, reviewed on Oct 12, 2018

no tracking details in between post office and destination. whether mail iwad collected on time from post office and in its way to its destination is a mystery.

Was this review helpful? Yes

Comments
Australia Post Official

Hey Ethel, Thanks for sharing your feedback with us. Sometimes with Express Post we aren't always able to capture a scan at every point due to how fast the item is being processed. This doesn't h... read more »

Dear Sami, thanks for the reply. Unfortunately, my document which was sent by express post early morning Saturday from adelaide to Canberra was received or delivery was completed by Wednesday. This... read more »

GOLD Coast

  • 4 reviews
  • 1 answer
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Sender or Receiver: Sender

Brilliant

5 out of 5, reviewed on Oct 11, 2018

Sent a letter away in Sydney for Immigration purposes ; brilliant service at high priorty, letter backed from High Commission with 5 working days. Collection was ready for pick up.

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Comments
Australia Post Official

Hey Kanwal,

Thank you for sharing your feedback with us about your recent experience. We hope you have a lovely weekend.

~Sami

Adelaide

  • 2 reviews
  • 3 helpful votes
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Sender or Receiver: Sender

I got ripped off

1 out of 5, reviewed on Oct 11, 2018

Post office in Kilburn SA 5084. I was in a rush to buy an express postage for documentation to send urgently and I don't have a problem with express postage it arrived next day 6AM. The problem was that I asked for the CHEAPEST express postage to send approximately 20 pages. I paid $17.30 without any knowledge it was 3kg capacity satchel. I could have saved myself $6 for buying a 500gram satchel which could have stored approximately 100 pages. Unfortunately I learned the hard way. Research which size of satchel you can get, if you let the post office people do it, they will do their best to give you the most expensive option when you least expect it.

2 people found this helpful, do you? Yes

Comments
Australia Post Official

Hey Jonathan, Thanks for taking the time to share your feedback with us about your recent experience. I know this sort of thing is really annoying when you are in a rush. As a gesture of goodwill... read more »

Brisbane

  • 10 reviews
  • 4 answers
  • 2 helpful votes
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Sender or Receiver: Sender

Fast & Efficient

5 out of 5, reviewed on Oct 11, 2018

I can't believe how quick the express post is.
I sent the envelope yesterday at 4.30 pm from Sanctuary Cove and it has already arrived in Sydney today.
Thank you!

Was this review helpful? Yes

Comments
Australia Post Official

Hey Lue,

Thank you for taking the time to share your feedback with us about your recent experience with us ^_^

~Sami

  • 1 review
  • 1 comment
  • 1 helpful vote
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Sender or Receiver: Receiver

Just assume it will be delayed...

1 out of 5, reviewed on Oct 11, 2018

Dont bother ordering products in australia, it's like getting it delivered on the back of a glacier - so much faster getting it sent from the US.
WA to TAS - two weeks+ Just hopeless...

1 person found this helpful, do you? Yes

Comments
Australia Post Official

Hey Peter, Thank you for taking the time to share your feedback with us. I know it seems odd that international mail arrives quicker as it travels such a further distance, but it's important to k... read more »

Thank you making my point, yes you are better off avoiding domestic post and also thank you for asking about the package - it's been in Melbourne for the week but don't worry about chasing it, I ju... read more »

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Questions & Answers

By tracking my parcel via Post.LT Post shipment number: RE018401830LT Last event: The item sent from the office of exchange of origin country to the destination country (AUS) 02OCT 2018 Could you tell me the New AUS Tracking number? or let me know if it is far away? Cheers,

E.K asked on Oct 12, 2018

Sydney NSW, Arrived awaiting clearance (Inbound) with tracking LZ866116553CN. Any ideas where is my package?

Gino P asked on Oct 12, 2018

I am tracking this package and why is it still awaiting clearance? LX014512185NZ Cheers

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