15,575 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
So my parcel started at Chullora nsw on Friday arrived in Newcastle on Saturday so my parcel is 51km away they put on my tracking I would receive it either 1st -2nd July but auspost have now decided to sent it on a 2000km journey to Queensland only to be sent it back again WTH come on auspost this is crazy who’s running this show bunch of muppets or what it does not make any sense at all Show details
I am a business account holder of over ten years. I accidentally overpaid for two international shipments. I won't go into the details how. But essentially I paid for double the weight on both shipments to Canada. On occasion in the past, I have underpaid for some of my post items, and was quite promptly pulled up by Australia Post's automated… Read more
system and was billed accordingly for the extra amounts. As of right now, I have overpaid $300 but no automatic process exists for over payments. I have lodged two enquiries and still, weeks later, I am still trying to get my $300 back. I was promised a phone call in two days. That was five days ago.
It's my opinion that criminal organisations have infiltrated the Australia Post sorting facilities and transport hubs. It appears that precious metals have been disappearing at an alarming rate in the last 12 months. This has been well documented among coin collectors buying online. Also, bullion has been vanishing via the Australian post delivery… Read more
system. You only have to read reviews from the Perth Mint or forums. Years ago this would never happen, but these days goods that vanish without a trace is common with Australia Post. The Benalla Post Office was approached by myself expressing my concerns about the issue, they had zero interest in the matter. When I asked the lady at the Benella Post Office if postal workers carry mobile phones on them, I was told that's "confidential information". I asked this question because mobile phones can have metal-detecting apps installed on them. A simple wave over a parcel can detect if precious metals have been packed. Since Australia post don't care about theft, and you like to buy the odd piece of jewelry or coin online there is a big chance it will not arrive. That would also apply liquor being delivered. Makes no difference if the parcel has tracking or a signature on delivery. The contents will arrive opened with the goods missing. If you lodge an investigation with Australia Post in regard to lost or stolen goods, don't expect any effort will be made into recovery. So if you have an interest in a life of crime or belong to a criminal entity, send your resumé to Australia Post. They would love to hire you.
Reviews with attachments
Great service great team thank you for helping me out Show details
Always friendly and polite, these people are awesome delivery persons Show details
Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details
Australia post delivery - packaged box x1 and parcel x - receiver Very friendly Australia post driver, rang doorbell and waited patiently, about 30 seconds (!was washing up in the kitchen at the time). He was polite and courteous - his name was ? Dashan - not sure how to spell it. If an Aus Post rep sees this, I'd love for him to get the positive feedback! Packages arrived in good condition in a decent timeframe Show details
I live in a rural village, so the Postie drives a Van. With a wave & a smile, always gives a little toot. My eParcels & Express Post envelopes arrive exactly when the tracker estimates. If I'm not home, a photo is taken of the safe place my parcel is in and uploaded to the Australia Post App. Ol fashion service with 21st Century technology. Love it. The photo doesn't quite show that the letter box is next to the van door. Show details
- +1
it seems australia post in southern tasmania semi regulary send parcels around the greater hobart area after arriving in hobart, and when i enquire about it, they do not answer my question but refer me to contact the sender. -EDIT- after posting this review this is the response i got (see included screenshots) it seems the tasmanian branch of… Read more
australia post are semi regulary working to improve there sorting accuracy, i have not seen any improvement since june 2025.
How inconvenient of the delivery staff who was working to deliver was delivered on top of shoes instead of placed on the doorstep very unprofessional whoever delivered this parcel not I'm going to give them a piece of my mind if I catch them doing this again if I know who is doing this I'm not impressed with how they delivered my package shame on them Show details
Australia Post seems to be going downhill fast, as far as parcel deliveries go anyway. Communication and delivery times used to be great and almost always delivered at the time they specified. Now we get ad hoc communications (sometimes none and the parcel just arrives or never does) along with unfathomable and wasteful delivery journeys. For… Read more
example, I purchased an item from a retailer at BATHURST on Wednesday morning which was to be delivered to me at Mudgee. The parcel was picked up by Auspost later that morning and approved for shipping at 12:50 pm that day.
Next entry was that it had arrived at a SYDNEY sorting facility on the Thursday late afternoon. Next entry it arrived back at BATHURST on the Friday 1:00 am and it's still stuck there.
So Auspost wasted two days and their time and effort shipping the item from Bathurst to Sydney and back to Bathurst again!
If Bathurst had simply put the parcel on the next Mudgee bound van I would have received it Thursday morning.
As it is, because of their crazy shipping zig-zags I'll be lucky to receive it by the next Monday!
This is not the first time this has happened either. I ordered an expensive ceiling fan from a retailer in Brisbane. The delivery journey showed it went from Brisbane to Sydney and back at least FOUR times. Finally it was officially declared lost and the retailer had to ship me a 2nd fan at their cost.
They badly need someone with an ounce of brains to come in and sort out their parcel routing madness and failing messaging service.
Not good enough.
Absolutely incompetent people running Australia Post. My order has been all around the country, except where it should have gone. Followed the tracking and incorrectly sorted at 6 different locations. Unbelievable. How incompetent is that I ask? Get your act together Australia Post and employ competent employees. Show details
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I am increasingly failed and disappointed by Australia Post deliveries. Today is the 3rd time a delivery has been notified as unable to be delivered. I know they did not try. As on previous occasions, the photo 'proof' is taken from the van on the road! (When the delivery attempt is genuine the photo is taken at the door/intercom). Surely… Read more
customers, including sellers who rely on this service, deserve better. While complaints to Australia Post bring apologies, driver's are still getting away with this behavior.
Latest follow-ups
The utter hopelessness of it all – Australia Post would have to be this nation's DISGRACE! I live in an independent garden villa within a small retirement village complex. For 16 years, the drivers have refused to deliver packages to me....& other residents, but instead try to… Read more
deliver to the nursing home, where they just dump the stuff at the front door, or on the internal road....in all weathers.....or down at the local post office. I then have to (at 82, with mobility issues) try & get down there to collect & cart home. Letters! Emails! Phone calls! Nothing works! They are just too lazy & incompetent. WHAT DO I HAVE TO DO TO GET MY MAIL??!!
Follow-up · Very much improved...thankfully
With apparent shortage of diesel and jet fuel you'd think Australia Post would try to keep costs to a minimum but no, for past 10 days they've been playing ping-pong with my parcel between WA and NSW. It arrived from Japan in Perth WA by plane on… Read more
20th before being sent to Sydney NSW by plane just so it can return by road to Welshpool WA then back to NSW by road. Now curious if they planning to return it to WA or send it on a trip to visit the Northern states as well. Seems to be trying to compete with Aramex for who can burn the most diesel to get a parcel delivered, so far this month AP is in front by a long margin.
Follow-up · Finally arrived on the 6th of May but there was no explanation from AP why it took almost 3 weeks to deliver it 60km or why the need to take it from Perth to Sydney twice and clock the extra 16,000km. No wonder AP not turning much of a profit despite putting up prices every year.
Bought some vintage car trim from a guy on Face Book, not his fault that AP have lost this, he packaged it properly in a cardboard tube and put a signature required label on it. See attached photos. I put in an enquiry for it being well overdue,… Read more
finally got an email reply, this has now gone well past that due date, I phoned and was told to wait longer. Well I have had it, time to make a claim for compensation, but how does one do this? I can't find any way to do this online, so another wasted hour or 3 on hold waiting to talk to another person that has a thick foriegn accent. This also means that unless I can collect it myself I will not buy from Face Book again. Until this issue I have not had any issue with the performance that AP have achieved, but that is now all blown away.
Follow-up · Finally received "compensation" from AP, but it was time consuming and annoying. I would much prefered to have the vintage trim parts arrive for my project. These lost / damaged issues only seem to be for items that are next to impossible to replace.
Positive reviews
What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details
Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more
efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.
Australia Post consistently delivers a highly professional and efficient service. Their reliability and commitment to getting parcels delivered on time is truly commendable. Staff are courteous, helpful, and always willing to go the extra mile to assist customers. The entire process—from lodgement to delivery—is smooth, well-organised, and handled… Read more
with great care.
What stands out most is their attention to detail and strong customer service focus. Even during busy periods, they maintain excellent communication and ensure items are handled securely. It’s clear they take pride in their work and strive to provide a dependable service to the community.
Overall, an outstanding level of professionalism and efficiency—highly recommended.
Negative reviews
My international express package (that I paid extra postage for) has been on an extended trip around Australia. It came to Perth from Sydney, then went to Canberra, now its back in Sydney. AusPost have changed the arrive time (again) So according to them it's not late now. Their complaint system is an AI with an IQ of 10 who's sole job is to is to… Read more
take you in a frustrating circle and then drop you at the beginning. This is not the first time. I dread any package getting into their hands. Sadly we don't have a choice If the sender uses this awful service. Only time will tell if my package ever arrives or if they will just keep moving the goal posts which seems to be their main occupation.
I am paying the same postage for parcels as the people who get their eparcels DELIVERED TO THE DOOR, but because I do not live in Melbourne or Ballarat, but 300m at the back of a major highway that runs through the little town I live in, I have to go and PICK IT UP MYSELF AT A DELIVERY POINT THAT IS TOO DANGEROUS FOR ELDERLY PEOPLE (dangerous… Read more
steps!)! There ARE couriers in the area that WILL deliver DOOR-TO-DOOR, like Caledonian Transport that ALWAYS delivers to my place, but Australia Post has put DTD delivery IN THE TOO-HARD BASKET. Shockingly bad service from Management, as the local AusPost deliverers have been told NOT TO get out of their cars. This may be cheaper for AusPost, but for us - over 70s - it is A GROSS INSULT! DO BETTER AUSTRALIA POST!!!
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ORDERED A GUITAR FROM CHINA through ebay. The lead time for delivery was 3 months. This was one month to build and two month sea voyage ( slow boat from China). It finally arrived after 3 months to Sydney. I was tracking it through AusPost app. After enquiring about my delivery AusPost said because the package exceeded 105 cm in length it was… Read more
rejected and would be sent back to China. And there is nothing that they can do to interfere with the process.
Flagged and to be returned to sender because of exceeding 105 cm. It probably exceeded by 100-200 mm. WTH No option for me to do ANYTHING. Why can't I organise my own courier for the final leg or even pick it up myself ? Just can't believe it. If the seller had organised ANY other courier there would have been no problem. I have previously ordered guitars from China before ( AliExpress ) and had no problem by using other couriers. WHAT A JOKE. Really bitter about this.
Recent reviews
DO NOT WASTE YOUR MONEY on EMS (express international shipping) from Japan, as it is only express within Japan. Once your package enters Australia, it is treated like regular mail. Updated estimated time of delivery from Sydney sorting center to Perth metro is now 5 business days. DHL all the way from now on. Show details
I would give half a star if it was an option. Delayed mail. No ability to chase via customer service line, just send me in circles. Staff at the post-office stated "surface mail had low priority", hence the delay. I'm waiting for a new Mastercard that was received at Strathfield NSW mail centre at 05:54 on the 4th May. Arrived Northgate Qld on 5th 22:24. It's now the 10th evening and it's still in Northgate!! Show details
I tried to Change Leave request on the AustPost tracking site . Multiple times it came back with error message below. Looks like something went wrong. This isn’t working right now, please try again later Why allow that option to Change Leave request - but never working ?? COMPLETE WASTE of TIME trying (even on different days) - still same error Show details
Horrible service at a premium price. I have been waiting on a parcel from South Australia (being delivered to Victoria) and so far the parcel has been scanned twice - once at lodgement in SA and the other at the centre of postal death Dandenong South where it has been for the past 2 days. Why??? I cannot see why it is so hard to scan items at each… Read more
location. I cannot see why it is so hard to have the mail move at a reasonable pace from lodgement to delivery. We pay one of the highest postal rates in the world and we get 4th world standard postage. I have had quicker deliveries from China - and I am being serious about that, because Australia Post was not involved at all is why. How about giving customers value for money and actually do what you are supposed to do - deliver mail and parcels in a time efficient manner. And, their chat line is useless as well as they just give you the corporate waffle and do not help at all.
World's largest parcel box and home all day with no attempt to even ring the bell. I bet they never even came. Now I have to collect from a parcel box using a code. Amazon are great, why Aussie Post has become so lazy is the great unknown Show details
I ordered a delivery from Melbourne at 9.00am with an extra charge for express delivery I have a business van off the road and was awaiting a new alternator I have been chasing all day this delivery and now I am told it’s tomorrow delivery Not good enough when they say express post guarantee next day delivery Show details
Id*ots just delivered my parcel destined for New Zealand to me. Im the sender!!! No chance the receiver will get it in time for her birthday now. Thanks aus post, New level.of incompetence Show details
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