Bendigo Telco

Great that they have a Australian call centre but they don't have an app and when you try and log into their 'smartcentre' to do something all it does it hang, if you eventually get in and want to do some other things again it just hangs, I've tried different times of the day and same thing. I've checked my own internet speed/connection no my computer and it's not my end that is having an issue. Very bad website. Show details

After a decade, faultless, reliable and exc. customer service. RECOMMENDED! – Faultless service for more than ten years. Even in a patchy 4G location, Bendigotelco using Optus, has remained reliable, even when off road. Support service is always excellent! For example, a few weeks ago, calls went to my voice answering system without ringing my phone only when when at home in the hills of Perth. I was promply connected to… Read more

their technician who promptly couriered a replacement sim card (hey, I've had it for ten years so it might degrade through dirt or whatever). Fixed! I get data usage warnings, and I have no difficulties with international roaming. Cheap and effective.

Modems with a planned obsolescence – Signed up with Bendigo Telco 2 years ago and the customer service has been quiet good. When we signed up they gave us 2 modems for some reason. Around the 2 year mark the service became really bad with internet drop outs making it impossible for me to do my job from home. I phoned Bendigo Telco they are very pleasant to deal with. They sent me a… Read more

temporary modem because they said my modem might be faulty. Turns out the Modem was faulty. I tried the second modem that remain untouched in my cupboard from the start. It also has the same trouble with regular dropouts making my working from home life misery. I phoned Bendigo Telco where a female staff member told me that it is very common for them to stop working at 2 years. I have two options. 1. Purchase a new modem for $160; OR 2. Sign up to a new contract at a much higher rate than my current contract however i will receive a free modem. I asked the Staff member what options i have to do with the two modems i have. (one has just been pulled straight out of the box). She said there is not a lot i can do. I cant sell it as they don't work so its probably best i put it in the bin. This frustrates me as I hate plastic and landfill. Not only that i feel they have provided me with a product they know will not last so you have to spend more money with them down the track. I will be making a enquiry with the ACCC as i feel they have not complied with consumer law.

Very happy with Bendigo telco – Very happy with Bendigo telco, friendly local staff easy to contact always helpful. Great wifi in house. Very few issues or outages. Have been customer for over 7 years now. We use it for phone & internet - can even watch Netflix on tv  Show details

I will never recommend this services – 0 for reliable. All the time for drop outs Data from logbook in modem being deleted after contact with bendigo telco. No documentation put on computers when we have called. Once i let them know its illegal to remove data and documentation they suddenly had on computers we had rang mutiple times. Still removing data from logbook in modem. They… Read more

told us to connect computor to Ethernet cable after we did a speed test suddenly brand new computer had no internet connection after this conversation which indicated some kind of hacking been done by there end once we proved that speed wasnt up to point of what i was paying for. Fully corrupt service. And dont like being sprung in the action will be going to TIO with evidence that i have.

I just never have problems – We've never had dropouts that I'm aware of. Hubby doesn't use it much. We got an email once or twice about them changing servers but that was brief and with courteous warning. They bought out the small company we were using years ago and it's all still all good. We had issues now and then with others but not Bendigo Telco. Their staff are nice too… Read more

if you go brain dead and forget passwords or need tech help.

I'd have to highly recommend them because we haven't been able to fault them.

They listened – They have listened and no longer treat us like numbers only. The new plans are easy to understand and I will stay with them for a bit. The cost has come down too.  Show details

Sad to see it failing – I have been with this telco for over 10 years. Once the latest manager was appointed the business practices declined. There is a severe lack of customer service with regards to dealing with problems and they do constantly screw up when "upgrading" (never an upgrade). The only thing that has made me stay was local jobs, friendly front line staff… Read more

(other than higher up managers who never return calls). The latest fail is this idiotic manager thinks email hosting is an accessory. It is not. It is an essential. Given feedback to all citizens I have spoken to, in order to see if I was alone in my thinking, it is laughable concept and email hosting is most definitely not an extra. The manager thinks that the likes of Google and Yahoo are terrific email hosting services. Like hell they are. Bendigo Telco is still hosting email for businesses though and that tells me they want to be the ISP for businesses only. Not going to work because they don't provide 7 day support. It astounds me that with increased competition we have seen an increase in treating the most valuable asset a company has - the customer - so disrespectful as if they don't matter. I want to support Australian jobs and Australian companies but you all need to pull your socks up.

Pathetic Customer Service and if you pay late get charged twice in fees – First time Ever I miss a Automatic payment first I get charged $11.90 which first the Comm Bank told me it was Bendigo Telco fee, then today I'm told it's the charge from the auto payment provided?? Was told today by [name removed] from BT that she would Email details too me so I could follow up (she had no idea what was going on) and no email… Read more

received.

To top my day off with this so called Telco I received my monthly invoice not for $34.50 but instead $49.50 as now on top of the $11.90 fee they have also charged me $15.00 late payment fee...

Two charges totalling $26.90 for been a week late paying my payment.

Discusting all round really by this Telco who maybe should stick too Banking and not Mobile phone plans as they are a rip off in these fees and have no idea when it comes to customer service.

Very disappointed – I tried Bendigo to give a local (Bendigo) company a go. The first time I contacted them in 2016 they were fantastic. I moved addresses, cancelled my services and then re-joined them again about one month later. Oh boy, this is when the whole service fell apart. They ignored what I asked for, which was VOIP home phone and NBN, and just gave me NBN.… Read more

When I contacted them 3 weeks later, after the NBN had been connected and asked where was my VOIP, they told me that they don't supply VOIP anymore. What? That is what I asked for! So this lead to a number of emails and calls, the best thing to do is refer them back to their taped phone calls and emails. 'Oh, yes, we apologise for that, blah, blah, blah etc..... So after waiting weeks for the NBN and then to find no VOIP, and being told that I was wrong, I cancelled my contract, as they didn't provide me with the service I requested and I moved to Optus. I don't know what happened to this company, but it seemed to implode within the 12 months from 2016 to 2017. I originally spoke to competent Australian operators, who then turned into gibbering former shells of the themselves, not listening, contradicting (when they were wrong) and generally having little understanding. Such a shame.

Shocking overcharges – I’ve been with bendigo telco mobile broadband for a few months. Everything worked fine until I went over my data limit. Excessive overcharges and a 2 - 4 delay so way of knowing where you’re at with the data usage. I was overcharged 6 times but did not receive any warning until I had gone away on holiday 5 days after I had left my house. When I… Read more

called to complain they were very rude and pretty much hung up on me. Terrible and insidious service. I will change my service next month.

Poor product and even worse service – The NBN wifi is not unusable between 11pm and 7am and Netflix wont even work at any time of the day or night. The wifi constantly drops out To the point that you can’t even write an email. Staff blamed the constant cutting out on NBN or the fact that it’s wifi and that’s normal. This isn’t even the worst part. Call times at any time of the day are… Read more

a minimum 20 minutes up to an hour. What is worst is their cancellation process which takes 2 weeks although they say it only up to 3 business days (lies). They blame the slow process on me and drew it out over 2 weeks then sent me a bill for a full month. Save your time and money and do not even look at this company.

Keep far away from this mob – This circus is run by a bunch of clowns. They had an email migration that is a disaster customer wise, no help, can't or won't answer the phone. I was with McPherson media, excellent support, after hours and weekend, ready to help. Then Bendigo Telco bought them out. Now, office hours help line, ends at 5-30pm, no after hours or weekend support.… Read more

You are on your own----and they couldn't care less. The chief clown who runs the circus needs to be sacked if they want to get anywhere. Oh--- for the days of McPherson media.. Stay far away from this disaster, ---even Telstra looks like they might be worth trying, Am I upset---you bet I am. If I could choose less than one star, I would, they don't even deserve that.