eFax

All good things come to a end – Been with eFax for 10+ years. They had always been supportive to our needs and I highly recommend them as a supplier. Sadly we no longer need these types of services and we parted ways. I just want to give very special thank you.

excellent – I have needed technical support on a couple of occasions and have found their customer service team to be patient, kind and extremely helpful. E-Fax have provided excellent customer service.

Great product, still going strong with excellent support! – Been using this software for 20+ years. I still have an occasional need for it, and it still works flawlessly! Able to run it on Windows 11 Arm, so compatibility is not an issue. Had to contact customer support recently and got an immediate, professional & helpful turnaround.

efax a company to be avoided – Keep away from these people they keep sending you rubbish and will not stop, and you hear horrible stories from people who can't stop them charging their card. I requested my account be deleted and no response - to be avoided.

blocked account and had to provide card insecurely over phone before would unblock – Have credit card payment entry feature on web portal, yet require manually providing card over phone if account blocked because payment failed. That is all kinds of insecure for no apparent reason.

eFax International service is great but trying to cancel the service and it’s annual fee took me almost a decade!!! – We took out this service with an annual fee for our business around 2010. Our business serviced clients in remote areas who were heavy fax users. Excellent service and it worked well for us until we no longer needed it. My partner attempted cancelling by phone in 2013 and it was confirmed they had cancelled the service and annual fee. However a… Read more

couple of years later I noticed they had direct debited another annual fee. I called and again cancelled. Two years later still annual fee which they had then changed their business name and details so I couldn’t get hold of the company. Then in 2020 I tried again and figured out how to get hold of them via email so I had some evidence of contacting them. This time they confirmed it had been cancelled. Fast forward to 2023 they are still taking $$ from my account. FFS really?? Now I’m really annoyed as they are wasting my time. I call them and get quite cranky and demand all my money back since 2013. Of course they only have a record of me cancelling in 2020 so will only refund the last three years. I point out that they can see from their records I haven’t used the service since 2013. They agree but for what ever reason it’s not enough reason to refund my money. I’ll attempt to follow up with the bank as this is now become about the principle not the $$. Very dissatisfied customer.

Clear, polite, helpful attitude and helped resolve the query to a successful conclusion. The call was made to update card details for paying the subscription. I am very happy with the service provided to me today.

I wanted to express my appreciation for the excellent customer support provided by Elizabeth. The assistance was incredibly quick and resolved my query efficiently. The response was clear, accurate and exactly what I needed. Truly impressive service. Thank you for the great support!

we used service for over 20 years, and found them reliable and helpful and the rest of the comment is because of an inane requirement by this survey provider to use at least 30 words.

Great customer service – Spoke to Nicole A to make changes to our account and she was very polite and helpful. Very easy to make the updates over the phone which were executed promptly.

Really Enjoyed the service – Easy to use and great support. The fax service really helped us to increase our business. no hesitation recommending eFax to anyone needing to send / receive faxes with a local are number.

Account enquiry – I was charged high amount in my account. Minh was nice but unable to inform me was unable to explain how the charges are once it exceeds faxes number on my plan.

Minh was super helpful – Noticed additional charges on my card and called Efax as I did not get a reply from the email I sent previously. Minh was super helpful and returned my call the next day following an investigation. I am grateful for Minh's assistance. Thanks again, Minh, for your patience and helpfulness. Show reply

Credit card acceptance – My new credit card was not accepted by e-fax. My support person diligently followed up and provided a solution within a reasonable time frame. I was happy with the solution. Show reply

Great customer service – I had a minor problem with billing and it was resolved quickly and satisfactorily by customer service adviser Eveldina. She was courteous and efficient, highly recommended service, thank you very much. Show reply

Timely customer service – Quick to respond and answered my enquiry succinctly. Online support person was very courteous and helpful. Thank you Elizabeth for your diligence and fantastic customer service. Keep up the good work! Show reply

Simple and fast support – I was in desperate to send an important fax and I did not have much time left. I needed to change the info on my account and update some information at the last minute. Gave customer support a call. Thanks to Minh, he was able to assist and update everything efficiently. Good on ya mate. Show reply

Great customer service – eFax has been a great service for my business and Eveldina solved my technical issue very quickly and tested it before advising me it was solved. I have not had any issues for the many years I have used eFax. Show reply

Great customer service – I recently needed help with our eFax account and was pleasantly surprised by their customer service. Sadly, good service isn't something I've come to expect when trying to get online help but this was definitely one of the best experiences I've had. My problem was solved efficiently with a good result, but more importantly with friendly and helpful communication. Show reply

Excellent Service – Nicole was very courteous and helpful. The issue was resolved within a few minutes on the phone. Thank you very much. I'm sure she will help others with the same service that I received. Show reply

Efax Issue – Nicole Anderson has been very understanding and reactivated our fax service. We had some payment issues but we are very thankful to Nicole for the understanding that fax services are for the Hospital in reinstating the critical services quickly. Thank you Nicole for your Service Show reply

Minh was excellent and helpful – Minh Ngyuen answered my call and listened to my problems and showed me everything that I need to know. He is an excellent person very caring and helpful. Reference number for my call : 599579545 dated 21 June 2023. Show reply

Must have service for the business – Customer representative is well aware of the situation and was willing to help. She come up with the solution that will help my business to have continuous/un-interrupted service. Monthly package we were in tend to have distruptions due to delay in payments. Show reply

Excellent service – My query was resolved very quickly, with follow up email. I would definitely use their service, which is always quick, responsive, friendly and helpful. Giving a 30 word review is a nuisance however. Show reply

Tech support was excellent – Had a support case with eFax support and they helped me out with the issue and everything was solved hastily and with ease, thank you for the help, appreciate it. Show reply

Online Support - Elizabeth V – My request for support was actioned in a very timely and professional manner. The support person was courteous in her emails and was pleasant in her mannerism. My request was resolved within a minimum amount of time. Show reply

Resolved more easily than anticipated – Tiffany was able to find out why certain numbers weren't able to receive our faxes which was very helpful and in a relatively short space of time. It helps me to know we can easily resolve the same issue in the future. Show reply

Great service – Tiffany helped sort my issue, with thanks! She was knowledgeable and helpful!!! efax is a great service and I was lost when it wasn't working due to a card issue. Thanks Tiffany!!! Show reply

Great help – Eveldina from eFax Customer Service was a great help in moving me to a more cost-effective e-fax plan. She was quick and helpful with her response to me. Much appreciated. Show reply

Support – Nicole was extremely helpful in addressing questions that I had regarding our account and provided all the information that I needed. My call was answered promptly and Nicole rang back when our call fell out, which was greatly appreciated Show reply

Fast, efficient service – I am a new user to this service and had an issue with sending faxes failing. Mercer solved it quickly, efficiently and completely, first time. Isn't that what you want from a support service? What more can you ask? Show reply

Efficient customer service – The customer service provider, Mercer, is very efficient and resolved our technical issue promptly. E fax is a valuable resource for our business. I can highly recommend the facsimile service. Show reply

Eveldina is amazing - so quick, efficient, professional and kind! – The service from efax is highly regarded because of the - quick response time - thorough information provided - a range of options given to help my decision making - no fuss actions upon my request - wonderful communication Show reply

Great customer service – Stefan was very helpful and promptly responded to my query. He solved the issue we were having and went the extra mile to help our company. He was friendly and professional, great service! Show reply