Pros: World Class Service, great after care, reliable solid product, space saving, ease of use, sleek design, it just WORKS every time with everything, great price for this quality and I could go on!!!
Cons: Nothing so far!
Overall: Purchased in July 2011, iMac27
I have been a PC user all my computing life until I came across the iPhone. After using the iPhone for a while it became clear that Apple were ticking all the right boxes in every way. The real deal sealer for me was the unbelievable customer service in store. I had a problem with the iPhone which one of the major Telco's could not fix after a few weeks so I decided to give Apple a call. Everything thing from here on was a breeze! 1 minute into my consultation with the Apple tech and my phone was pretty much ready to go after signing some paper work.
During a new business start up I was doing my research into new computers and Apple was high on the list. I went over every detail for PC and Mac. This included checking for software compatibility for a Mac to my accountants running only PC, graphic designers using PC and Mac. To cut it down.... Apple came through with flying colours.
My next step I contacted Apple to have a chat, I was handed over to a business consultant straight away and they answered every question on the spot. I was even given a reduced price on the quote for our purchase. In store they have a couple of every model computer on show for you to try out all connected to the net. Service in store in great when you consider how many people are in there checking things out. They have a very unique way of dealing with the large number of people in store (school holidays!!!)
For me all the above sealed the deal with Apple. Overall product amazing, customer service amazing, after care amazing, knowledge of products by staff and techs amazing, design and ease of use amazing even coming from a PC user, speed and response amazing. The whole Apple process for me so far has been probably the best service I have come across.
Products I purchased were, iMac27, MacBook Pro 13.3, extra software, One to One support. One to One support is an add on worth it's weight in gold if you are coming from PC and want to know all the ins and outs of a Mac. You get one year of one on one support with someone who specialises in the part of the Mac you need answers on as well as access to an online account which you can view added video tutorials they are not available to the general public, only One to One purchases. Staff even set up new Mac's in store to save us doing it at home, they stepped us through the whole set up which was a breeze anyway!
Thank you Apple for taking the time to produce such a picture perfect plan on products and support. Such a hard thing to find these days!
Purchased at: Apple Store Australia
Apple iMac 20" 2.0 GHz / 2.4 GHz / 24" 2.4 GHz / 2.8 GHz is recommended by
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