Barefoot Telecom
Verified423 reviews
I have used it for almost two years. And I had to switch the lines for quality and over billing – Not recommended. Very expensive. You will find better deal elsewhere.
Service has gone to the dogs..!! – After being with this company some close to 10 years, i would consider myself a loyal customer i should say I WAS, pity Barefoot dont see it that way.! After having issues with this company and their service last week my nbn just died, so i called in to support, and got one of the rudest guys you can imagine, talked to me like a piece of rubbish,… Read more
very condescending tone at times felt like he was clutching at straws, in the end after i got extremely frustrated at what seemed his lack of knowledge he said he will lodge it with NBN, i asked to speak to supervisor or higher up tech got told no one here..So i jumped ship to another provider who was only to willing to help me with my issue, they did a live facetime on my phone to direct the right procedures.! Very patient and informative this new service, and i got higher speeds and cheaper than Barefoot..!!! Guess there isn't such a thing these days as loyalty..!!
- +4
Service is robbing people. Stealing as it's best – I was with bare foot for more than 5 years and I was paying 59dollars for 12 MBS ... Because it was an old one and no contract they did not bother increase my speed to 25mbps which is common amount for 60 dollars. I am indeed paying overpriced plus half speed. It's robbery,it's disgusting paying overpriced with less service , less speed, less… Read more
support, long ques. Have a look at the photos how greedy this company and no morality. Imagine all other subscribers that are still paying the old plans and have not been updated. I assume it still happening today. Paying overpriced bill for less speed compared for today's service, which is lesser bill and faster speeed!!!!
Reviews with attachments
Rubbish Speeds - They either wont or cant fix it - I wish I could give Zero Stars – This is my second review of Barefoot. The previous review was similar and the same problems continue. I have a 100 Mbps down and 20 Mbps up. I have never had these speeds Current issues Speeds of my service are 50Mbps or less down. Up speeds are half of what is promised and pay for. I commonly get speeds as low as 15Mbps for 10 seconds and… Read more
then it pops back to about 40Mbps. This delay causes streaming on iview, SBS On demand and other streaming services to stop and they restart 20 seconds further on. This happens every time we watch a movie no matter the time of day.
In an effort to get this sorted I have sent over 300 speed tests to Barefoot using a bridge connection and although they have agreed on many occasions there is a problem they say they will refer it to NBN and the result is they won't, can't, or don't push NBN hard enough to do something. These speed issues are measured over an extended period of 12 months. See attached speed tests using a Bridge Connection (ie pluging only one service into the NBN box and measuring all speeds from that direct NBN connection port.) Note Using a Bridge connection means the modem performance is irrelevant as it is not in circuit, no WiFi can be affecting it speeds as the NBN box does not support WiFi and there is only one port on the NBN box so a connection is exclusive of all other computers, TV's, sound systems and any other service in your home unless your computer is a server and mine is a simple notebook. If you are making a decision to move your service to Barefoot, I strongly recommend you reconsider
Everything here is factual. I have copies of all correspondence and complaints. Barefoot will be very sorry in reply to this review and attempt to paint a willing and helpful demeanour surprised and dismayed offering to help but they don't and they never fix the issues!
Barefoot are great! – Barefoot customer service is second to none, they call you back if it rings out, even if you don't leave a message. they're super fast to sort out any issues and they go above and beyond even with things that don't really concern them (like helping me set up a modem I bought elsewhere) Show details · 1
Perfect – Signed up week ago NBN FTTP and 2 mobile plans nbn switched over in the afternoon with top Speeds, no drop out and speed always staying around 90mbps paying $70 For nbn with 2 mobile SIM cards it’s great everything in one bill. Customer service was excellent. Porting SIM cards only took less than 2hrs impressed. Show details · 1
In-depth reviews
Disappointing customer service – Very disappointed with Barefoot and their customer service. Difficult to get through, had to wait several hours for a call back. Operator was rude, told me I had not tried to call at any other time because there was no calls logged in his system even though I had called multiple times and they were closed. When I said I did not receive bills he… Read more
told me I did and they were sent to my email address, I have no emails other than the three emails when I initially singed up and two promo emails for mobile plans. I was told this was my problem, not their's, that he doesn't know what I do with my emails but they are sent, zero apologies or offers to investigate. I was also told "obviously the bills are sent monthly" after explaining that I had never seen a bill in the 2.5 years I had been a customer; how am I supposed to know if they are monthly, quarterly, annually...
Being effectively called a liar with no apologies or basic customer service is appalling and I will be taking my business elsewhere.
Hi Ren, We are sorry to hear of this… Read more
Best telecom provider I have experienced – I have previously had NBN from four other companies. Since then I have stayed with Barefoot at three separate addresses. The difference is the speed at which everything is set up, customer service you receive and the speed during periods of off peak/peak usage. With other telecom providers my installation ranged from 1-4 weeks. The longest… Read more · 1
installation took 2 days with Barefoot after an internal optic cable was severed in our apartment building and an NBN contractor had to come out to replace the cable.
The customer service I have received from Barefoot has been flawless. With other telcos they do not care about you. I cannot stress how little they care, I have had the pleasure of escalating to the relevant ombudsman which resulted in compensation due to our lost business from a failure to provide a service I was paying for. After being on the phone for literally hours at a time (on many separate occasions) being bounced between the sales team, to the technical team, back to the sales team, back to the technical team - I just got transferred from the sales team don't transfer me back to, back to the sales team, sorry what you think is a problem isn't a problem - Great thanks for your help. Meanwhile with Barefoot every query, every concern has been addressed and nine times out of ten they have contacted me before I have noticed anything to let me know I will be experiencing problems while the service is rectified as the NBN network has issues.
Before Barefoot I lived a lie and chose to believe that 60% of my advertised speed was reasonable. When my speed dropped to 10% of the advertised speed I believed that was the network under strain and this was reasonable. If you are not able to achieve at least 80% of your advertised speed at any point during the day this is because your telecom provider is terrible. It is not the network under strain - Change your telecom provider!
Wireless NBN ? Not so good – Apparently the best available option for our remote area (we have heard the horror stories of sattellite users in our area)??? Perched atop a hill we readily face the wireless NBN tower. The maximum plan speed we can get is 50/20. We struggle to get close to that on downloads - peaks rarely hit above 40, but worse is we usually only get around 4… Read more · 1
upload. This makes remote access to our home network very difficult, especially for streaming media. The NBN installation technician assured us we had a good signal (-80 ?) but the unit only shows 2 out of 3 bars signal strength. Our 4G mobiles get faster speeds than, and just as reliable, so not sure if we'll stick with this wireless NBN package (Our 4G is on the Telstra Retail network ~ ie slower than Telstra Wholesale)
NOTE: VERY happy with Barefoot as a company. Excellent to deal with and extremely competitive pricing . . . just let down by the NBN infrastructure here, which could probably apply to any other Interent Provider in our area!!!
Positive reviews
Internet set up – I moved into a new house and required help to set up router. The help I received from the technician (Frank) was excellent. Calm, patient and knowledgeable - I had internet up and running within 10 minutes. Show details · 1
Impeccable product from real people with old-school service – This provider is a smaller business operated by 100% Australian ownership. When you call for support you talk to a real Australian! Tonight I talked to Adrian who couldn't have been more friendly and helpful. He really made the experience a highlight of my day. The call was relaxed, caring and not pushy. I felt he gave me plenty of time to explain… Read more · 1
my circumstances and I never felt rushed. I will be switching from Telstra because they use bots and offshore chat functions, and I just don't get any love. Big thanks to Adrian and the team at Barefoot for demonstrating that communications has not lost its personality.
Good responsive. helpful – This review is to say - full thumbs up! Good service. Real people in a Sydney location pick up the phone or call you back in 5-10 mins. No messing around with departmental switching junk you get from the big players. Show details · 1
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Negative reviews
No after hour support and a service that drops several times a day! Nothing special about them – We have a bundled NBN and mobile service with this company and I have to say it is a very ordinary service provider! No after hour support with disconnections almost several times a day! Nothing special about them! Honestly, I have not seen the excellence sone comments talk about! Show details
Hi Ari, Sorry to hear this - can you please… Read more
Customer service has dropped – This is my second review of Barefoot Telecom, my first review was glowing, now not so much. After my most recent interaction with one of the "customer service" agents my service will be disconnected, have just signed up with a new provider. I went out of my way to recommend Barefoot to my family and friends, now I will go out of my way to make… Read more
sure that they avoid Barefoot.
For a representative to be rude, condescending and talk over the top of someone is not the service I signed upto, the reason I loved Barefoot was because they treated you like a customer not a number, sadly that's no longer the case.
Hi B Jay, We are sorry to hear of this… Read more
No technical support – Right after switching from ADSL to NBN I noticed download issues. I could not download software updates. Technical support had only one answer: "The trace route you have sent through shows no issue with the network." >> But I cannot download! "There is nothing wrong with our service".. If all is working fine, you will find Barefoot a low cost… Read more
service. But with ZERO technical capabilities, don't expect them to solve any issue.
I happily used Barefoot ADSL since Jan/2017 and switched to Barefoot NBN by Jul/2020.
Hi Oldie, We can confirm that we raised this… Read more (+1 reply)
Recent reviews
5 years on - still amazing – I signed up with these guys more than five years ago. At the time, they were small and so the CEO answered the phone and signed me up to the NBN. They were the cheapest deal out there, and they were one of the first to offer no contract connections. I asked what the catch was - David responded that they were so confident with their service that… Read more · 1
they didn't see a need in locking customers in. If they were happy, they would stay. Five years on, and I'm still happy. The thing I love is that I can contact their tech support team via email, and I get personalised service from people who fully understand what I am asking them. I'm never made to feel like I am too much trouble for them, and we always arrive at an outcome easily. Sign your grandparents up to these guys. They will always be straight with you, and everything they do is customer-centred.
Best Yet – I strongly recommend this company. This is my 4 provider and by far the best. Price is great, connection is great, customer service is great and very quick response to internet problems. So very happy barefoot. I tell everyone who is looking for a new provider to go with barefoot/mate. Believe me there are some bad ones out there and sadly they do try to rip you off. Show details · 1
Barefoot Telecom Review – I have been with barefoot since 2015 and yes there are issues along the way but they always go above and beyond to get things right. Aussie call centre is a always a big plus Show details · 1
Hey guys and girls, if your after a fare dinkum aussie ISP look no further than barefoot internet.. 100% Aussie – Fast great friendly customer support and 100% Aussie owned.... Very happy couldn’t ask for better.iv had problems and emailed them,and they respond within minutes.. not like Telstra who take weeks.. A+ ++ Show details · 1
Exemplary service – The support team from Barefoot Telecom have gone out of their way to assist me in providing a solution to my case. The modem was misplaced by the courier company and the manager of the team looking after me, call me directly to offer support. Very personalised assistance, timely, friendly. Efficient and effective solutions. Thank you team! Show details · 1
Great speeds and the best service you could ask! – Been with Barefoot after jumping around other NBN providers and i could not be happier, great speeds and helped me identify network problems. Aussie service is still alive and well in the Telecomm industry and barefoot is where you will find it!! Show details · 1
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Great speeds and customer service – I have been with Barefoot for a few years now at two different addresses in Perth. Speeds have always been consistent. Their customer service is great. Natalie just helped clarify some questions I had about their other plans and even helped with a discounted rate for my current plan. Highly recommend. Show details · 1
Fast Internet! Great Customer Service from people in australia not overseas! – Fast Internet! 90+ Download 30+ Upload! had one outage that was my nbn box and they arranged nbn to come out and fix in a very timely manner and also communicated with me out of hours which was great! Show details · 1
Good responsible reliable and sustainable product and services – Barefoot are providing me good reliable and sustainable internet to my needs for the best market price. I have good experience with them and stay with them. Checking it now on speedtest.net the results are the following: Dounload: 22.75 Mbps Upload: 4.06 Mbps Ping: 9 ms. Show details · 1
Excellent – Great service. Great speed. Customer service to help set up my BYO modem was excellent. Speed in Surfers Paradise has been constant. No lag at all. Would definitely recommend it to anyone Show details · 1
Great Service Provider – Worked in ICT for 8 years, after checking reviews and research settled on Barefoot. Had them for ADSL2+ and they switched me over to NBN FTTP effortlessly. Moved house and had to convert back to ADSL2+ which they also helped with. For various reasons I switched to another provider which I regretted and hearing that NBN would be in my area soon… Read more · 1
I switched back to Barefoot after less than 2 months. My premise was then switched over to FTTN and I stuck with Barefoot, had a few teething issues which turned out to be NBN's fault. I have since moved house again where I'm on NBN HFC, another smooth transition, all in all I've been with Barefoot for almost 7 years I think and couldn't be happier. My only suggestion would be I'd like to see the NBN50 plan priced at $59/month and the NBN100 @ $69/month for their standalone plans.
A great company and great service – Everything went smoothly, connecting was a breeze and there has not been an issue with speed or dropouts. The price for the service with my mobile as well was unbeatable. Show details · 1
Excellent Reliable Service - No frills - but no worries – On either 50/20 or 100/40 for the last 18 months, and have had 1 disconnetion in that time requiring a router (BYOD) reboot. Excellent Service. I've never called the HelpDesk as I'm an IT guy, but if you just want reliable NBN (At least around my area), you cant go past this. Show details · 1
So long IINET. You will not be missed – I have been with IINET since it started in Perth. Big is definitely not better as customer service and competitiveness are no longer a priority. Dealing with overseas call centres is also not ideal. Barefoot are local and so far, professional and offer high speed NBN. Of course, price is also a huge advantage as I am saving $24 a month. I hope that my relationship with Barefoot continues to be positive. Show details · 1
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Hi Ken, Thanks for your review and we are sorry… Read more