MATE

MATE

4.2

3,123 reviews · Statistics

PositivevsNegative
79% · 2,460552 · 18%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Value for Money
4.1 (1,823)
Transparency
4.1 (1,689)
Customer Service
4.2 (1,818)
Adequate Speeds Yes (1,355) · No (397)
Quick and easy service setup
Fast internet
Great rates

Details

About MATE

MATE's mission statement is that they are the everyday people, providing products and services consumers need, delivered with the value and service they deserve. The company says that this philosophy drives the following promises:

  • No lock-in contracts and unlimited data on all internet plans.
  • No connection fees or set-up fees on BYO modem plans, and no plan-change fees.
  • Customer service support that's entirely based in Australia.

There are three internet packages available, including:

  • Internet only: which offers unlimited and uncapped internet plans, with no included phone services.
  • Internet and mobile: which allows you to bundle a postpaid 4G or 5G mobile plan with unlimited talk and text.
  • Internet and home phone: allowing you to bundle an nbn home phone service, which includes unlimited local, national and mobile calls.

You can also read reviews for MATE's mobile plans here.

Points of praise

  • Reviewers reported that accounts were easy to set up, thanks to a quick process and clear communication from MATE staff.
  • Internet speeds are fast, and in line with what is advertised by MATE for a particular plan, or faster than what is advertised.
  • Customer service staff based in Australia are helpful and friendly, listening attentively and providing the right advice, where appropriate.
  • The pricing on bundles is particularly reasonable, according to happy MATE customers.
Compare all MATE listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75$85$65$110
Typical Evening Download Speed 48Mbps95Mbps25Mbps202Mbps
Promotional Offer

SAVE20 - $65 for the first 5 months.

SAVE20 - $45 for the first 5 months.

SAVE20 - $90 for the first 5 months.

Max Upload Speed 20 Mbps20 Mbps10 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
Compare all MATE listings
Visit official website

Contact info for MATE

  • ACN: 165670413
  • ABN: 33165670413

Reviews

3,123 reviews
Paul M
Paul M South East Queensland, QLD · 2 posts
 · Verified

Seems to be a really good service.

NBN 50/20 (Ripper)
Value for Money
Transparency
Customer Service

Collected in partnership with MATE

Terreance White
Terreance White
 · Verified

I like it

NBN 50/20 (Ripper)

Collected in partnership with MATE

Daniel Seaton
Daniel Seaton
 · Verified

A Great Mate

NBN Fixed Wireless
Value for Money
Transparency
Customer Service

Collected in partnership with MATE

Helen Vassiliou
Helen Vassiliou
 · Verified

Great customer service

NBN 50/20 (Ripper)
Value for Money
Transparency
Customer Service

Collected in partnership with MATE

Internet Service Providers

Find out how MATE compares to other Internet Service Providers

Know better, choose better.

Compare all
libz
libz Greater Melbourne (Inner), VIC · 3 posts
 · Verified

Thank you for a great service

NBN 100/20 (No Worries)

Collected in partnership with MATE

Simon f
Simon f Greater Melbourne (Inner), VIC · 2 posts
 · Verified

Shockingly bad during peak times.

NBN 100/40 (You Beaut)
Value for Money
Transparency
Customer Service
  • Thumbnail
  • Thumbnail

Collected in partnership with MATE

MATE
MATE · 
John
John Greater Melbourne (Metropolitan), VIC · 3 posts
 · Verified

Good Service

NBN 50/20 (Ripper)

Collected in partnership with MATE

VeryAngryExClient
VeryAngryExClient · 2 posts
 · Verified

Kinda crap to be honest

MATE
Value for Money
Transparency
Customer Service

Collected in partnership with MATE

MATE
MATE · 
Sharlane Fenton
Sharlane Fenton
 · Verified

Customer Service

MATE

Collected in partnership with MATE

Internet Service Providers

Find out how MATE compares to other Internet Service Providers

Know better, choose better.

Compare all
Mummy_Shoppa
Mummy_Shoppa North Queensland, QLD · 3 posts
 · Verified

Delivered on their promise

NBN Fixed Wireless

Collected in partnership with MATE

Kristen Nery
Kristen Nery
 · Verified

Fast and reliable

NBN Fixed Wireless

Collected in partnership with MATE

Wade
Wade
 · Verified

Perfect

NBN 100/20 (No Worries)

Collected in partnership with MATE

Internet Service Providers

Find out how MATE compares to other Internet Service Providers

Know better, choose better.

Compare all
Joanne Nichols
Joanne Nichols
 · Verified

Can’t live without it!

NBN 50/20 (Ripper)

Collected in partnership with MATE

Abdul Usman
Abdul Usman Sydney, NSW
 · Verified

Can’t understand why and how I was with TPG for such a long time. Can’t ever think of switching away from MATE!

NBN 50/20 (Ripper)

Collected in partnership with MATE

Troy Yerbury
Troy Yerbury · 7 posts
 · Verified

Fixed wi fi

NBN Fixed Wireless

Collected in partnership with MATE

Questions & Answers

Chinknees Shieat
Chinknees Shieat ·  · MATE

Churn away as soon as you can the outages cant catch me im a Aussie broadband man

Jackfields J.
Jackfields J. · 

It still getting worse.. more are coming

Chinknees Shieat
Chinknees Shieat · 

Yeah i got more spam text from them just before i left

Guest
Jackfields J.
Jackfields J. ·  · MATE

Why are we paying overpriced for lesser speed?
59 bucks for 12 mpbs, realistic speed 6 Mbps
Other networks 50 Mbps for 55 bucks
2 hours for technical support?
Speed is very slow?

MATE
MATE · 

Hi Jackfields J.

Thanks for your message and our apologies for the delay in our response.

Unfortunately, we are unable to match prices and we can’t comment on what competitors are offering.

We have no lock-in contracts with month-to-month plans and are 100% Australian-based.

We understand that we are never going to be the cheapest provider and if you are looking for a better deal there will always be a cheaper provider out there.

We are sorry to hear you are experiencing speed issues with your service.

Please send us a private message with your MATE code/account number and preferred time of call so we can organise a support team member to contact you to assist you further.

We look forward to hearing from you.

Regards,
The MATE team.

Guest
steelo
steelo ·  · NBN 100/20 (No Worries)

Hi Mate, any update on when IPv6 will be available on your services?

MATE
MATE · 

Hi steelo,

Thank you for contacting us.

Unfortunately, MATE currently does not utilise IPv6 or CG-NAT for our nbn services.

All active services are provisioned on a residential-grade IPv4 address whether dynamic or static.

This may change in the near future. If it does, we'll be notifying all customers via social media (Facebook/Instagram etc.) posts and emails. Unfortunately, there is no ETA if and when this will be available.

We apologise for any inconvenience caused.

Regards,
The MATE team

Jackfields J.
Jackfields J. · 

Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team

Guest

Get an answer from our members and MATE representatives

Select a listing for your question
MATE

Extra Information

Launtel Residential
Mint Telecom
Australia On Line
Aussie Broadband
SpinTel Internet

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.