Flexible and competitive service
Moved home and don't want to sign up a contract as waiting for NBN connection.
Found Mate provides month to month service with no installation and no lock-in contract.
Easy to connect service. They are all nice.
Never had problem with them.
The promotion period was good but after promotion, the price is not competitive.
Good provider. Feels like it's getting slower though.
I have been with Mate for around 10 months now. On the whole they are a great provider and I haven't had any issues with them which is a big plus. I have only recently noticed that my speed seems to have slowed down a bit. Streaming freeview on the TV at night can sometimes buffer, whereas previously this was never an issue, I wouldn't expect this on the best mates package when only 3 devices are using the internet, 2 browsing and one streaming. At time of writing the speedtest shows downloads speeds of 26.15 mbps which is off peak and only 1 device connected, this is a fair bit short from the advertised average 39 mbps peak speed for 3 devices.
On 100 MBPS connection, would get around 75 MBPS and 30 MBPS connection. Dropout stopped after buying a new linksys modem.
* Overall satisfied with the service and price.
*Good customer support.
this is perfect
i have been connected to mates for the late 6 hours so far all good i have phone as well. for the speed side of things my dads 5 year old laptop was able to get 91 Mbps around 6pm Melbourne time with 35 upload and later on was able to get 80 to 85 Mbps with everything streaming which is like 6 device streaming. for the first time in my life the person i spoke to was an Aussie. it is so easy to communicate with my MATES i can speak to customer service for day, has to be the easiest setup of my life. i have been with optus for 14 years no more will i suffer god willing. just amazing so far.
Can't fault anything
I called around 3pm on a Saturday afternoon to find out what was available at my place. I was a bit apprehensive as didn't know much about NBN, and wasn't sure about using a company I didn't know anything about. Seeing as NBN is not owned by Telstra like the phone lines are, and with no contract I thought I'd give them a go. The guy I spoke with knew what he was talking about. He suggested starting on the lowest priced plan as I could change at any time, advised I could buy my own router rather than their modem as I have FTTP, and even emailed a list of recommended ones. Within a few hours I was online! Haven't had any issues with service, connection or speed. If any of your friends sign up you get $50 credit, so one a month could pay for your internet. Plus their call centre is in Western Sydney not offshore. I highly recommend them.
Have been with Mate for 3 years. Travel across Australia for a few months annually and disconnect service when away. Reconnection has always been simple and efficient with guidance from articulate service advisors. We are soooo happy with mate communicate that we rave to all our friends what a good provider it is. Great company to deal with.
Amazing service and would 100% recommend to anyone looking for a new internet company!
Today, after abominable service from my previous provider, I cancelled my home internet. My friend had glowing reviews about Mate, stating how she's on the NBN12 with her brother, how it they both stream and play at the same time with no issues, how quick it was to install and how affordable it is.
I was at my wits end after being super mucked around with my previous provider, who recently sold my account to a newer provider (Mynetfone to southern phone) who I left today, and I enquired online with Mate. Vanessa was amazing, quick and informative, organising a call back for me in my lunch break to discuss getting sorted with Mate. I missed the calls as was late to lunch, but rang Mate and Frank from Sales was an absolute legend. Thanks to him and Vanessa (and now, Adrian from tech support as well), I am now fully connected to my new internet which is better in wifi strength and speed already and cheaper than what I was paying! I recommend management to review the recordings of Frank and Adrian and Vanessa as they all deserve a raise and huge praise for their excellent service. Very very happy customer here.
Have experienced some drop outs early on but quick call to Mate, resolved issue.
Service is good , speeds are excellent, Customer service is good , informative and friendly.
Good price for unlimited.
Kept well informed of issues affecting our area, troubleshooting is quick and effective.
Switched here after technical issues with a previous provider... My connection is mostly stable and reasonably fast for downloads etc, movies even though I have a basic plan. I have never had longer dropouts. I can have a dropout, but it never lasted more than 30 minutes or so. I have found customer service really easy to communicate with and friendly (even though I didn't have to do this much) - and absolute BREEZE of fresh air after my previous issues with another provider, which was maddening. I appreciate these guys!
I swapped to "Mate Communicate" (M.C.) October 2018. My wife and I used their bundle deal for the internet and mobile phones. We haven't had any problems with the service. In fact, our ADSL internet speed increased quite a lot than what we had from our previous Internet Provider. We have found them easy to talk to and patient for the likes of us who are of the older generation and aren't totally "tech savvy".
Mate Communicate use the Telstra network system, of which they only have 98% .
My wife and I live in Western Australia, recently we took a trip to Esperance, which is approximately 700 kilometres southeast of Perth. In Western Australia, the smaller towns which we passed through had no signal. The major towns like Esperance, Bunbury etc... we could get a signal. This isn't (M.C's) fault because of the relationship with Telstra.
It appears from looking at the East coast of Australia, where there are bigger towns and population, the coverage of the mobile signal appears to be a lot better than the west coast.
We live in a Perth suburb, so have no problem locally.
Because of the lack of signal in distant places, we could not recommend M, C. to friends in these places.
So far so good
Just upgraded from Mate ADSL to NBN (HFC). Had a few issues with the transition but unsurprisingly that’s on NBN Co and not the provider. We’ve got the 100mbps plan. just tested it, 7pm, and got 92mbps download, and 35mbps upload.
It’s worth noting speed testing was done by plugging nbn hfc modem straight into the computer, to take my modem/router/wifi out of the equation. The mate team walked me through this process, if anyone is interested in doing the same.
No contract, no download limit, no transfer fee, and $79 per month for legit 100mbps plan.
Early days but, so far, great!
Constant lags in gaming
Been more than a year with MATE and was good for the first 6 months or so. My experience has been worse and worse over time but I didn't bother to switch. Now it come to a point that I literally can't play a single RTS/FPS game at night. I'm switching for sure.
Love the call back I’m never on hold for ever and wish there were more companies that would follow there lead. A+ to Adrian the guy I talked to great chat. The speed is a little slow sometimes but no lock in is the best and call center guys in Australia what else do I say A+
Great service and product!
Currently have 2x mobiles and ADSL plan with Mate. Their service is second to none and the transfer to our New NBN plan couldnt have been easier. Highly recommend to anyone who is looking for great prices and outstanding service!!
Continuous drop out
I am more disconnected than I'm connected and the speed they claim for NBN 50 is just a big lie. I don't recommend them and will move as soon as I find a reliable 4G internet.
Best ISP I have ever dealt with
We signed up with Mate a few weeks ago. I have been burned in the past by multiple ISPs with poor customer service, unreliable connection and lengthy waiting times to get anything done. So this time I did my research. I wanted fast, reliable internet with great customer service and I was prepared to pay through the teeth to get it. Turns out Mate has all of these, and is one of the cheaper ISPs out there on top of that.
Every CS rep I spoke with was polite, professional, prompt and knowledgeable. Number one compliment I can give is that, if they didn't know the answer to something, they found out on the spot instead of redirecting me or giving misinformation. We'll see if the service is reliable long term, but for now I'm pleased to say I would recommend Mate to anyone. :)
Great Customer Service and awesome speeds!
I called in and signed up with a lady named Vanessa, who was very helpful. After being with DODO and being super unimpressed with their service, I decided to try somewhere else. Mate had me connected on a nbn 50 plan wth my HFC service quite fast and since setting up the connection, I have not noticed any issues with drop outs or low speeds. It just works as it should!
Very happy so far, thanks Mate!
Hard to know if it is Mate or NBN but either way my internet connection has been continuously dropping out for 7 months.
Hard to know if it is Mate or NBN but either way my internet connection has been continuously dropping out for 7 months. One of the problems with this arrangement is that both parties can blame the other. In this case I think that the problem lies with NBN.... however... they are not my service provider Mate are! MATE should proactively monitor clients connections and hammer NBN about it before the client gets annoyed enough to do something about it.
Great customer service once again in assisting me in connecting my router to the NBN modem. Hate to think how I would have got on dealing with customer service techs overseas (had plenty of that in the past, shudder).
Some recent negative reviews maybe confuse NBN issues with MATE as an ISP. NBN have to "fix" NBN issues, not the ISP.
Amazing Product and Awesome Customer Service!
Reliable, fast service and awesome customer service that sort out any concerns straight away. Super easy to sign up and no lock in contracts. You won’t want to leave though. Thank You Mate Communicate! I recommend your company to everyone.
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