MATE
NBN Fixed Wireless, NBN · See All
- letsbemates.com.au
- ✓ Verified company
3,114 reviews · Statistics
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Details
About MATE
MATE's mission statement is that they are the everyday people, providing products and services consumers need, delivered with the value and service they deserve. The company says that this philosophy drives the following promises:
- No lock-in contracts and unlimited data on all internet plans.
- No connection fees or set-up fees on BYO modem plans, and no plan-change fees.
- Customer service support that's entirely based in Australia.
There are three internet packages available, including:
- Internet only: which offers unlimited and uncapped internet plans, with no included phone services.
- Internet and mobile: which allows you to bundle a postpaid 4G or 5G mobile plan with unlimited talk and text.
- Internet and home phone: allowing you to bundle an nbn home phone service, which includes unlimited local, national and mobile calls.
You can also read reviews for MATE's mobile plans here.
Points of praise
- Reviewers reported that accounts were easy to set up, thanks to a quick process and clear communication from MATE staff.
- Internet speeds are fast, and in line with what is advertised by MATE for a particular plan, or faster than what is advertised.
- Customer service staff based in Australia are helpful and friendly, listening attentively and providing the right advice, where appropriate.
- The pricing on bundles is particularly reasonable, according to happy MATE customers.
 MATE NBN 50/20 (Ripper)4.1(804) | MATE NBN 100/20 (No Worries)4.0(509) | MATE NBN 25/10 (Crikey)4.0(222) | MATE NBN 250/25 (Fair Dinkum)2.9(106) | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $75 | $85 | $65 | $110 |
| Typical Evening Download Speed | 48Mbps | 95Mbps | 25Mbps | 202Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 10 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 100 Mbps | 25 Mbps | 250 Mbps |
Contact info for MATE
- ACN: 165670413
- ABN: 33165670413
Delivered on their promise
NBN Fixed WirelessAfter waiting 3 weeks with no success for another internet provider and experiencing difficulties with a second, it was a case of third time’s the charm with MATE. They got me connected within the hour! Super impressed with the friendly service and for getting the job done without any dramas. Highly recommend MATE especially if you are fed up with the big providers who just don’t care about their customers. Moving to MATE was the best decision I could have made. Good on you guys for being honest and reliable!
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Fast and reliable
NBN Fixed WirelessFast and reliable internet. The team are very helpful at set up, we dealt with Josh who was very attentive and pleasant to deal with.
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Perfect
NBN 100/20 (No Worries)Excellent being able to speak to Australians and not overseas service reps. Excellent service that i cannot fault. Speeds are great!
- Connection Type: FTTN (Fibre to the Node)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Can’t live without it!
NBN 50/20 (Ripper)Very impressed with the service I received. Salesman was very helpful.
Haven’t had any dropouts!
- Connection Type: I don't know
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
Collected in partnership with MATE
Find out how MATE compares to other Internet Service Providers
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Can’t understand why and how I was with TPG for such a long time. Can’t ever think of switching away from MATE!
NBN 50/20 (Ripper)Onshore customer service, very very helpful, great consistent internet speed
- Connection Type: FTTP (Fibre to the Premises)
Collected in partnership with MATE
Fixed wi fi
NBN Fixed WirelessI had trouble to start with but the ppl on the phone were excellent and always did their best to help me out . It turned out to be my “OLD”modern and once I bought a mid range new one my wifi has been brilliant
Btw my answer to how long is a guess
But it’s been at least 1 1/2 to 2 years
- Start Date: August 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Service
NBN 25/10 (Crikey)Had a problem accessing web site. They managed to get me going again. Thnxs
- Connection Type: FTTN (Fibre to the Node)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Excellent team
NBN 100/20 (No Worries)Michelle our contact person has been excellent in all aspects of advising us of changing to FTTP, & had excellent listening skills to answer all our questions. Can only sing high praises regarding our mob & now of FTTP
- Connection Type: FTTC (Fibre to the Curb)
- Start Date: April 2021
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
You'll never go back to Optus or Telstra after being respected with this customer service
NBN 50/20 (Ripper)If like me, you thought call canters queues 40 minutes long were acceptable, think again.
This mob don't do specials, but they offer a consistent price and a consistent service to match.
Plus all their customer service staff are Australians that speak English!!!
- Connection Type: HFC (Cable)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Find out how MATE compares to other Internet Service Providers
Know better, choose better.
I am very happy with the service
NBN 100/40 (You Beaut)The service is great, the help crew awesome and easy to understand, solved problem i had from previous supplier and am very impressed with the speed.
- Connection Type: FTTC (Fibre to the Curb)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Excellent help in connecting to a new modem
NBN 50/20 (Ripper)We received excellent and patient help from Ozzie, a member of the live chat team. It was frustrating that we were unable to connect ourselves but Ozzie stepped us through some quite involved set up procedures and was very patient when I pushed the wrong key and had to retreat a number of steps. The help was much appreciated.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: March 2017
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Very Poor Service & Designed To Take Your Money Unfairly
NBN 250/25 (Fair Dinkum)Very poor connection. I got the 250 plan and for over 12 months constant problems. I have been more than tolerant and patient.. Also take note, when you try to cancel they do not give any pro rata refunds back. So i would be losing almost all of the $110 as i have to switch to another service. There are also Consumer matters in relation to dealing with this company and its all a scheme to just get money from people by creating an illusion and the service does not match the price. It also has nothing to do with blaming the NBN. Purchasers beware.
- Connection Type: FTTN (Fibre to the Node)
Hello Mate. These are all valid claims and also brought up during the course of around 12 months. No changes. On my analysis I just think that your company is taking advantage. You should reduce your
... Read morepricing to justify the poor service level or product delivered. I cannot watch nettlix without it going all blurry and freezing sometimes. Every time I do a speed test its comes up short. Its not justified to a 25mbps plan at all and I upgraded. I did all things right. You have great marketing. I actually work in other industries where companies spend more on hype and marketing and not on R&D and a better product and consumers get taken in by hype and marketing. Then find out later. You move on to the next and so on.. Worst now is when I have just paid and then want to cancel and your company tells me that its your policy not to give pro rate refunds for unused days in a month, where its common in the rest of the industry for others to offer that. This proves it to me that your company is working on consumer weaknesses and ways around the ACL. In effect under the ACL you have not met your obligations. The product is continually faulty and its a major flaw. The consumer is entitled to a full refund to date for everything. But you will deny this and the consumer will not go to consumer affairs. This is how you all make money! Buyers beware.
Thanks for your reply Amaresh.
We've clearly upset you and on behalf of our company I take responsibility for this.
We are not in the business of taking advantage of people.
Find out how MATE compares to other Internet Service Providers
Know better, choose better.
Great service and communication
NBN 25/10 (Crikey)I find the staff at Mate super helpful and offer great advice. Very quick connection and email instructions are very clear. Enough speed for household of two. When interruptions occur, we are always advised via sms.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: September 2017
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Collected in partnership with MATE
Great experience
NBN Fixed WirelessI am back with Mate as I’m moving. Highly recommend Mate always a stress free experience which is number one priority for me … the service is great and they make it so easy
- Start Date: October 2020
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Capped Data
Collected in partnership with MATE
unhelpful and quick to punish
NBN 50/20 (Ripper)Took some time to set up but was patient and persisted as was told was a good company, next problem arose that I get lots of lagg in the afternoons ignored it. Then work changed my pay dates around so could not pay on time(this is only time this has happend)straight away hit me with a $22 late fee and restricted my service regardless of this is in there policy it's not great understanding or very helpful at all just needed a little understanding
- Connection Type: FTTN (Fibre to the Node)
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Hi Padam!
Thank you for your review.
I'm sorry to hear about the lag with the service. We should look into this. Could you please send your account number/MATE code?
Questions & Answers
Why are we paying overpriced for lesser speed?
59 bucks for 12 mpbs, realistic speed 6 Mbps
Other networks 50 Mbps for 55 bucks
2 hours for technical support?
Speed is very slow?
Hi Jackfields J.
Thanks for your message and our apologies for the delay in our response.
Unfortunately, we are unable to match prices and we can’t comment on what competitors are offering.
We have no lock-in contracts with month-to-month plans and are 100% Australian-based.
We understand that we are never going to be the cheapest provider and if you are looking for a better deal there will always be a cheaper provider out there.
We are sorry to hear you are experiencing speed issues with your service.
Please send us a private message with your MATE code/account number and preferred time of call so we can organise a support team member to contact you to assist you further.
We look forward to hearing from you.
Regards,
The MATE team.
Hi Mate, any update on when IPv6 will be available on your services?
Hi steelo,
Thank you for contacting us.
Unfortunately, MATE currently does not utilise IPv6 or CG-NAT for our nbn services.
All active services are provisioned on a residential-grade IPv4 address whether dynamic or static.
This may change in the near future. If it does, we'll be notifying all customers via social media (Facebook/Instagram etc.) posts and emails. Unfortunately, there is no ETA if and when this will be available.
We apologise for any inconvenience caused.
Regards,
The MATE team
Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team
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Hi Amaresh,
... Read moreI'm hoping to look into this further. If you could please reply with your MATE code/account number? Thank you - LukeThank you for your review.
I'm sorry we've made you feel this way. You have made some very serious claims.