3,827 reviews
Don’t use this company ! A long story cut short. Last November I contacted their tech support team about a minor tv channel freezing issue. After approx. 1 hour on the phone the person tried many things with the modem including installing their software fix and a reconfiguration, I immediately concluded this bloke was far from competent. The Modem… Read more
then stopped working. Rang back next day and it was a “ how sad too bad “ response, can’t help you ! Their actions rendered a perfectly good modem useless and refused to take any responsibility. I engaged the Telecommunications Ombudsman which took until recently for a partial resolution. Mate right to the end wouldn’t accept responsibility for ruining my modem !!
Very professional. Straight forward steps and done very quick. I have been a memeber since August 2020 when it was called Barefoot Telecom. Had to change providers couple times for work purpose, but I keep coming back to MATE. I love the Customer Service, always helpful and help to resolve any problems. Show details · 1
A employee (Feel bad I forgot his name) rang to ask about recent outages. Was super professional (could not help enough, Great Bloke) A lots of great feed back and lots of help to offer. Also gave a bonus for the recent issues. Show details · 1
Reviews with attachments
Fantastic speed. Changed from Dodo to Mate. Much faster than before. Show details · 1
Pretty happy with it. Peak speeds are very reasonable. I was able to download some large (100+gb) games off Steam which were done in a short space of time. General surfing is great. Can stream Netflix and game at the same time with no lag so I can't complain there. Overall it's a fairly reliable connection at this stage. Show details · 1
Everything worked really easily even with a Telstra Modem. Coverage is reliable with no dropouts. I would like to know how much data I use each billing service. Can this happen? Show details · 1
Due to some circumstances, I was moving from Mate and ran into trouble with my new provider, which led to my internet being disconnected. To ensure I was also unsubscribed from Mate, I called their customer service for help. The lady I spoke with, Sandy, was incredibly helpful. She provided me with all the necessary guidelines and made sure my… Read more · 1
account had no outstanding issues. While assisting me, she even advised me to contact the sales department to see if they could offer me a better package. When she transferred me to the other department, I was disconnected, but a gentleman named David called me back. This is what I call great customer service, and we as consumers should truly appreciate it. This made me rejoin MATE. David not only solved my issue but also made the process of getting me back online incredibly easy.
I would highly recommend anyone who is interested in their services. They handle operations in-house rather than outsourcing, so they truly know what they're talking about. As a result, problem-solving is much faster, preventing customers from getting frustrated or unsure of what to do.
Thank You MATE!
Outstanding Service and Unbeatable Affordability – They offer exceptional service at competitive rates, positioning themselves as one of the most affordable choices in today’s market. The team is highly supportive and consistently ready to assist, highly recommend them! Show details · 1
- +1
Service was great while it lasted, basically never faced constant dropouts and terrible jitter until I did, even though there were outages every now and then they were rare. But once I submit a fault on their website for the service, literally no reply even after about a week. This is crazy because I thought they were known for good customer… Read more
support. I was getting consistent ping spikes of 222ms to 232ms and sometimes even 500+, pinged google's dns and got up to 30ms around 1/10 of the time and sometimes request timed out. Turning off the router and and nbn seemed to work for a tiny bit but there is clearly still some underlying issue. Aside from those spikes the internet speed pretty accurate wise looking at the download speeds.
Literally no point in apologising on here when there are several others that wouldn't even point this out on here so I don't know why does it have to be people here getting special treatment. This has also happened recently around when they announced they were expanding on ipv6 addresses or something. I will update on here how long it took for me to get my reply on the submission of the fault.
Internet speed is pathetic. Signed up for 100/20 deal and this is what I get - 37 mbps download speed. Show details
Hi Tahsin, we’re really sorry to hear you’re not getting the… Read more
I've been with Mate multiple times over the past 7-8 years. Back in ancient ADSL days & then again when I could finally get get NBN. In the early days they were extremely helpful & service was great. Now they just throttle your bandwidth to a drip. I switched to Aussie in 2023 when the throttling became more noticable (was on 50/20) & instantly… Read more
noticed how bad it actually was. Recently came back to Mate due to the cheap promo & regret it instantly. Despite going from 50/20 up to 100/20, it's just constant buffering & time-outs. Had to do the old 8.8.8.8 trick just to get anything to load. Speed test sites are whitelisted to get max results, which is kind of false advertising on what you really get. I give 2 stars only because Mate were once great & reliable. Without that would be 1. Cheap price not worth it.
Hey JJS, really appreciate the detailed feedback and your… Read more
internet drops off frequently.. i guess the internet connections are better in a third world country than this.. and they keep on increasing the charges every year. for what? Show details
Hi and21, We’re sorry to hear you’ve been frustrated with… Read more (+3 replies)
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Latest follow-ups
One of the best experiences I have ever had. The Customer Service Agent Cameron, was simply so very helpful and couldn't do enough to make porting over to Mate Communicate any easier if he tried. So, a huge thank you Cameron, and I forward to a long association with you MATE. Show details · 1
Follow-up · Nothing has changed. No hiccups. Still great service from your Company. No unexpected fees. Great value for money. All ok, ty.
I rang mate today and I spoke with cameron I wanted to upgrade my nbn package only to find out that the package I signed up for in 2019 was outdated so I have an even better connection with faster speeds for a cheaper price per month Cameron was… Read more · 1
very helpful and explained everything for me he set me up on a new plan and discounts for being a loyal customer I am not very tech savvy he was very patient with me and explained all the details This is the best internet and mobile company I have never had any major issues with mate they are quick to help you with any enquiry and contact you the moment they know there is issues within the area regarding internet which they resolve asap Mate offer the best deals in Australia with super fast speeds no drop outs and mobile coverage that you can get practically anywhere in australia I highly recommend looking into mate communicate for your internet and mobile services you will not be disappointed
Follow-up · There are no hidden fees They have different mobile sim plans with different data it just depends how much you use but still incredibly cheap compared to the big telcos Wait times are pretty non existent I don't think I have ever had to wait on the phone even email responses are pretty quick They are located in wetherill park nsw so there is no international wait times or miscommunications They are real people in real time
The quality of the network is one of the best I ever used. It's very stable and the speed is always around 108Mbps (100 ordered). If you wanna choose Mate, pls just note one catch that the 'delay connection' option on the webpage is of no use. If… Read more
you place your order on 1 Jan, but choose to connect on 3 Jan, the billing cycle is still from 1 Jan. This is confirmed by the helpdesk agent. I'm not sure if this is acceptable by TIO.
Follow-up · I already cancelled my connection within the end of last billing cycle, but Mate still tried to steal money from my bank account. Fortunately I saved all the conversations as evidence to safeguard my money. What a thuggish company :-(
Hey Miao, thanks for the detailed feedback and for sharing… Read more
Positive reviews
The support team is a service company's biggest asset. Laurent from tech support is an example of how customer service is done right - friendly, competent and easy to understand service. Show details · 1
Spoke with Laurent regarding changing the connection to my new address. Great guy, made the whole process very smooth and got me a good deal. Always happy with MATE customer service Show details · 1
I just spoke with Emma via livechat & was amazed at the speed of which my issue was resolved. Emma was professional, fast & ensured all my issues were satisfactory resolved before ending the chat. I was expecting this process to take awhile, & expected to have to call as most companies live chats have long delays between responses. Emma has renewed my faith in choosing mate & definitely deserves a pay increase ❤️❤️. Show details · 1
Negative reviews
I've been using mate since 2015. They used to be amazing!!! But I have barely had working WiFi in the past 6 months. Not sure if they sold it. Keep having to call and they say its my modem etc. But a mate of mine who works in IT came over, assessed it and said its their networking issue. Based on all the similar reddit reviews pretty p*ssed off and in process of changing providers. Show details
Hi Sarah, thanks for being so honest, especially after being… Read more
Due to a 'billing error', my router was not shipped. I called on the date of the cutover, and was informed of this -> I needed to pay for the remaining amount that was meant to be charged, and they will then ship the router. No problem solving nor flexibility on their end, there is apparently no express shipping available, and 5 day shipping is… Read more
the only option. Have asked to speak with a manager, but apparently they won't be calling back until Monday. Terrible experience.
Hi Yang, we’re really sorry this happened. While… Read more
Price per month was good did fibre upgrade which was a j#rk around but got it connected eventually. Biggest issue I work from home and got dozen plus disconnects a day I remote into servers so everytime it disconnects have to start all over again. Ive moved providers and no longer have issues so it must have been there end. Also beaware of all… Read more
the fees no lock contract but you might as well be as you get slugged on the way out with disconnection fee if you move within 12 months couldnt put up with the disconnects look elsewhere people my internet is flawless now running on same modem! Avoid!
Hi Jonathan, thanks for taking the time to share this. … Read more
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Recent reviews
My Internet speed testing was showing that my upload speed was running at 2-4 mb instead of 40mb. Through careful testing Cameron was able to resolve the issue and I am now running at the speed that i am supposed to be running at. Show details · 1
My Internet stops once a week and to reset it, I have to disconnect my modem or NBN or both to reactivate it. Cameron was very calm and patient with me (I'm 76 yrs old) and guided me through the steps in the modem settings. All went well. Thanks a lot. Show details · 1
I've been with mate for over half a decade and their customer service has always top tier. Most recently Justine helped with transferring my connection from one residence to another. In the past all comms for a variety of requests have been just as good. Keep up the good work. Show details · 1
Recently moved to mate, had some technical issues to connect internet on the very first day. After multiple calls to different people, finally Miro was able to sort it out for me. He is extremely helpful and professional when it comes to customer services. Thank you mate! Show details · 1
I did have a service with Telstra being FTTN and I want to do upgrade to FTTP but they wouldn’t. They wanted me to pay more money. So as a member of the Wildcats I joined up with Mate. This was a great decision. From the time I signed up online to the time that my modem began working was an amazing experience. My speed is now gone from 0.5 to 500.… Read more · 1
All communication communications with company were clear concise and the people I dealt with over the phone were helpful knowledgeable and made me feel like a valued person.
Mate is a great company and I recommend it to anybody.
Thank you customer service Allison the reconfiguration of TPRouter /internet has been resolved. BuzzaGeek technician Tom was awesome he also gave me few more tips for a secure internet. Show details · 1
I am a new customer of Mate Internet. Justin was very patient in helping me to complete the set up of my internet. He patiently gave me step by step instructions in setting up the internet. He is fantastic and bravo to him! Show details · 1
Recently moved home and my internet didn’t follow ! Cameron assisted today and all services were up and running within a short time. Mate staff are always amazing to deal with today yet again proved that Mate have the most amazing team to rely on. Thanks Mate ! Show details · 1
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Hey William, thanks for the detailed feedback and we’re… Read more (+5 replies)