MATE
- letsbemates.com.au
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3,123 reviews · Statistics
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Details
About MATE
MATE's mission statement is that they are the everyday people, providing products and services consumers need, delivered with the value and service they deserve. The company says that this philosophy drives the following promises:
- No lock-in contracts and unlimited data on all internet plans.
- No connection fees or set-up fees on BYO modem plans, and no plan-change fees.
- Customer service support that's entirely based in Australia.
There are three internet packages available, including:
- Internet only: which offers unlimited and uncapped internet plans, with no included phone services.
- Internet and mobile: which allows you to bundle a postpaid 4G or 5G mobile plan with unlimited talk and text.
- Internet and home phone: allowing you to bundle an nbn home phone service, which includes unlimited local, national and mobile calls.
You can also read reviews for MATE's mobile plans here.
Points of praise
- Reviewers reported that accounts were easy to set up, thanks to a quick process and clear communication from MATE staff.
- Internet speeds are fast, and in line with what is advertised by MATE for a particular plan, or faster than what is advertised.
- Customer service staff based in Australia are helpful and friendly, listening attentively and providing the right advice, where appropriate.
- The pricing on bundles is particularly reasonable, according to happy MATE customers.
 MATE NBN 50/20 (Ripper)4.1(808) | MATE NBN 100/20 (No Worries)4.0(509) | MATE NBN 25/10 (Crikey)4.0(222) | MATE NBN 250/25 (Fair Dinkum)2.9(106) | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $75 | $85 | $65 | $110 |
| Typical Evening Download Speed | 48Mbps | 95Mbps | 25Mbps | 202Mbps |
| Promotional Offer | SAVE20 - $65 for the first 5 months. | SAVE20 - $45 for the first 5 months. | SAVE20 - $90 for the first 5 months. | |
| Max Upload Speed | 20 Mbps | 20 Mbps | 10 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 100 Mbps | 25 Mbps | 250 Mbps |
Contact info for MATE
- ACN: 165670413
- ABN: 33165670413
Reviews
Seems to be a really good service.
NBN 50/20 (Ripper)I only needed this service for o month while visiting family in Sydney and Mate came up as good in reviews, so I decided to give them a go. Had a minor hiccup with setup that they sorted really quickly. I really am happy with the service.
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I like it
NBN 50/20 (Ripper)Works for me.
Good value in terms of cost and the data.
Can't remember the guy who signed me bit he was really nice and a proper legend.
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A Great Mate
NBN Fixed WirelessStaff very friendly and helpful and Based in Australia. I have recommended Mate to my son who is also a user now.
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Great customer service
NBN 50/20 (Ripper)Connecting was easy due to having an Australian based customer service team. The NBN is also great, I have fiber to the house and bought the modem inside and plugged it into my data point and works amazingly.
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Thank you for a great service
NBN 100/20 (No Worries)My new internet plan is amazing. So affordable as well.
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Shockingly bad during peak times.
NBN 100/40 (You Beaut)Signed up after receiving an email with a good promotion. In the email they said “ we have fixed our peak time speeds” . Indicating they clearly know it was an issue in the past.
Could not be more disappointed..
On the 100/40 plan. I was getting Netflix streaming speeds around 2-3 mbps. Not even remotely close to the 100 I was paying for.
Don’t let them fool you. When you do a “Speedtest” like they will ask you to, it looks fine around 80 mbps. The issue is that test does not reflect your speed when streaming Netflix, YouTube etc…
It’s onl
... Read morey when you look at something like fast . Com you will see how rediculously slow their speed is. Constant buffering and poor quality video. Swapped back to Superloop after 3 days and my speeds went straight back to 100mbps constant.
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Good Service
NBN 50/20 (Ripper)So far Mate NBN has been working consistently and as expected. I use the NBN for 4K streaming & for my Internet. There have been no dropouts or issues with my service. The NBN speed is also as expected.
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Kinda crap to be honest
MATEI wouldn’t recommend Mate to anyone who wants fast internet or good internet. I switched to Mate mobile and home internet plan, as it was on a Telstra network and I live in a bad reception area so needed good coverage. I spoke with the agent on the phone and explained what I needed the internet for. Then went onto the plan they recommended me for my usage.
The only improvement I have found is I can take phone calls. But the internet is so slow and cuts out a lot. When I am connected to wifi it slows my whole phone down (super weird), so it’s
... Read moreeasier to use mobile data, and then chews through that really quickly. I have less bars of reception on this Telstra network than I did on Optus which I was shocked about. I actually regret moving to Mate and am disappointed with the service. Will be switching to a better provider. The customer service was good and everyone I have spoken to from mate has been really nice. But unfortunately if you wasn’t fast internet (or even half ok internet) then this is not the company for you.Collected in partnership with MATE
Hi VeryAngryExClient,
Thanks for your review.
I'm sorry for the negative experience you had.
Customer Service
MATEEasy to conversate with knowledgeable representatives, whom are also kind and quite patient.
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Delivered on their promise
NBN Fixed WirelessAfter waiting 3 weeks with no success for another internet provider and experiencing difficulties with a second, it was a case of third time’s the charm with MATE. They got me connected within the hour! Super impressed with the friendly service and for getting the job done without any dramas. Highly recommend MATE especially if you are fed up with the big providers who just don’t care about their customers. Moving to MATE was the best decision I could have made. Good on you guys for being honest and reliable!
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Fast and reliable
NBN Fixed WirelessFast and reliable internet. The team are very helpful at set up, we dealt with Josh who was very attentive and pleasant to deal with.
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Perfect
NBN 100/20 (No Worries)Excellent being able to speak to Australians and not overseas service reps. Excellent service that i cannot fault. Speeds are great!
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Can’t live without it!
NBN 50/20 (Ripper)Very impressed with the service I received. Salesman was very helpful.
Haven’t had any dropouts!
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Can’t understand why and how I was with TPG for such a long time. Can’t ever think of switching away from MATE!
NBN 50/20 (Ripper)Onshore customer service, very very helpful, great consistent internet speed
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Fixed wi fi
NBN Fixed WirelessI had trouble to start with but the ppl on the phone were excellent and always did their best to help me out . It turned out to be my “OLD”modern and once I bought a mid range new one my wifi has been brilliant
Btw my answer to how long is a guess
But it’s been at least 1 1/2 to 2 years
Collected in partnership with MATE
Questions & Answers
Why are we paying overpriced for lesser speed?
59 bucks for 12 mpbs, realistic speed 6 Mbps
Other networks 50 Mbps for 55 bucks
2 hours for technical support?
Speed is very slow?
Hi Jackfields J.
Thanks for your message and our apologies for the delay in our response.
Unfortunately, we are unable to match prices and we can’t comment on what competitors are offering.
We have no lock-in contracts with month-to-month plans and are 100% Australian-based.
We understand that we are never going to be the cheapest provider and if you are looking for a better deal there will always be a cheaper provider out there.
We are sorry to hear you are experiencing speed issues with your service.
Please send us a private message with your MATE code/account number and preferred time of call so we can organise a support team member to contact you to assist you further.
We look forward to hearing from you.
Regards,
The MATE team.
Hi Mate, any update on when IPv6 will be available on your services?
Hi steelo,
Thank you for contacting us.
Unfortunately, MATE currently does not utilise IPv6 or CG-NAT for our nbn services.
All active services are provisioned on a residential-grade IPv4 address whether dynamic or static.
This may change in the near future. If it does, we'll be notifying all customers via social media (Facebook/Instagram etc.) posts and emails. Unfortunately, there is no ETA if and when this will be available.
We apologise for any inconvenience caused.
Regards,
The MATE team
Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team
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Hey Simon,
... Read moreCheers, - MirandaThank you for your review.
I'm sorry that we've disappointed you and I wish you all the best with your new provider.