??!

A customer for a number of years. Great service.

I've been a Mate customer for over 2 years and I've been happy with their service. I've also opted to stay with them while moving and started using them as my NBN ISP. They've had a few interruptions in service, as any service provider would at some point, but I was informed via SMS every time and the downtime was minimal. Only needed their customer service for account issues not tech related issues but I was happy with the assistance I received. Unlimited data and no contracts means they are confident with the service they provide. Overall I am a happy customer and highly recommend their service.
Disclosure: I was asked to provide a review of their service. And I am happy to recommend them.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data

Best phone company I’ve ever dealt with

When ever The has been a problem a call to mate and the situation is reported and I have been updated throughout. Transition to NBN was faultless. Staff were great with their help and advice about nbn.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Andy, Very glad our support team have been helpful whenever you have experienced an issue! Many thanks for your feedback, it is much appreciated. Regards, The MATE team

Fantastic support team!

We chose Mate based on the excellent reviews. Bought a router yesterday, had a bit of trouble to connect it, called a Mate, Michael M. helped me to set up everything and now I am connected! I am really happy with the customer service, connection was done on the same day, and equally happy with the support team. I would definitely recommend!

Value for Money
Customer Service
Start DateSeptember 2019
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Daudrey, Thanks for taking the time to leave us your feedback! We are very glad to hear that Michael could help you out, and we will pass your kind words on. Regards, The MATE team

Top notch blokes

The staff at Mate were exceptionally helpful throughout my course of getting nbn. They were very communicative and always supportive of my tough questions. The person I was communicating with was very kind and very funny.

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Hi Maria, Very glad to hear that your experience with MATE was positive! Many thanks for taking the time to leave us this review! Regards, The MATE team

Be careful of your bills!! I’ve had money stolen from my account 3 times now and counting.

Three bills now all incorrect, all deducting incorrect funds: they will reimburse once flagged yet it’s very concerning that these sums are set for direct debit and if I wasn’t so diligent on this that I’d have been robbed.

Value for Money
Transparency
Contract TypeMonth-to-month
Connection TypeHFC (Cable)
3 comments
Hi Kegan, Thanks for your review. We can assure you that no money was stolen from your account. The billing team has clarified your invoices via email on multiple occasions. All applicable credits have been applied on your account and no incorrect charges have been processed. As discussed, our bills will not update dynamically and we cannot regenerate an invoice to reflect credits that were applied after an invoice has been issued. However, you can see if credit has been applied to your account by logging into the self-care portal using the details which were emailed to you when your account was set up. Regards, The MATE teamHey team, You'll not your email on the 16th of July in which you admit fault 'We can confirm that a charge of $149 for a non-returned modem was incorrectly added to your account'. Pretty sure that's classified as stealing no? To Steal being; to take (another person's property) without permission or legal right and without intending to return it. Regards, CustomerHi Kegan, As already advised, this incorrect charge was not processed and was credited. Our bills will not update dynamically and we cannot regenerate an invoice to reflect credits that were applied after an invoice has been issued. Regards, The MATE team

Excellent Service with minor issues.

I have been with the service for over a year and I just had a problem with the conexion getting slow or lost in the last month, but I totally recommend the service and I am happy with it.

Value for Money
Transparency
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
1 comment
Hi Santiago, Thanks for your review! It's always nice to hear good feedback! Much appreciated. Please contact our support team if you are experiencing issues with your service. Regards, The MATE team.

Customer Service & Professionalism Second To None

From Submission of Application for Service To Setup and Completion of Activation is Second to none compared to any other Service Provider dealt with in the Past alongside the initial Setup Troubleshooting by Tech Support Staff as I encountered. Professionalism of Staff is 1st Rate and exceed my expectations of a Customer Service Centre, truly treating you Like a "Mate". Account Login and Website User interface Simple and easy to Navigate, in turn the option to make Future payments ahead of your intended Bill Schedule makes account management that much easier. The Occasional Drop out or two but This is the way of technology "It Happens" .Well Done "Mate Internet"

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Hi AJ H, Wow, what can we say!? Over the moon to hear that we have provided you with a great experience. Thanks for your feedback! Regards, The MATE team

Service and reliability'

I've only been a customer for a month, but already I am seeing the differences in customer service and product reliability. Their customer service went above and beyond on the one occasion I have called, and there have been no issues with either speed or uptime, despite myself and myself using the service for almost consistent online gaming on both console and PC on a BYO wifi router. I have already recommended them to family and friends as an alternative to their current providers. As I rent, I don't want a lengthy contract, and unlike most other providers, Mate has not charged me a connection fee (upwards of $200) just because I don't want to be on a contract. I will continue to recommend them to anyone I speak with about NBN connections. It's just brilliant!

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
1 comment
Hi stevieFaery, Many thanks for your feedback! We are very glad to hear our customer service team have gone above and beyond for you! Regards, The MATE team

Best option on the market

I've had no issues with the service at all. Very reliable, no dropouts. Smooth switch from ADSL to NBN. Excellent customer service- it blew other major competitors (starting with T) out of the water.

Value for Money
Transparency
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Sarah, Very glad to hear your transition to nbn went smoothly! Many thanks for taking the time to leave us this review, it is much appreciated! Regards, The MATE team

Reliable, great customer service

I have been with Mate for NBN, and more recently my mobile plan, for almost 2 years. In this time, I have had no complaints with either service - both are reliable. Their customer service is prompt and of high quality

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Jessica, We are so happy to hear this! Glad to hear our customer service team have been helpful! Regards, The MATE team

Mate is AMAZING!

Fast and reliable service! We've only been with Mate for a month but they are amazing! We had lots of issues with our previous provider trying to connect to NBN but spoke to Mate, at the ALL AUSSIE call centre, and they had us connected and running in no time. There's been no drop outs and very comparable price, plus they direct debit so you don't need to worry.
Talk to Mate now! You won't regret it!

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Stephanie, Wow, what can we say! Many thanks for taking the time to leave us this review, it is much appreciated by the whole team! Regards, The MATE team

excellent

No dropouts, no problems, everything is fine. I never had any problem with connection. Speed is also OK.
More or less always inside promised speed. So leave it as it is. Don't change anything.

Value for Money
Transparency
Customer Service
Start DateApril 2019
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Milorad, Thanks for your review! We won't change a thing! :-) Enjoy your connection. Regards, The MATE team

4 years happy! Been with them on NBN and now ADSL.

4 years happy! Been with them on NBN and now ADSL. The service is the best in Australia. They pick up the phone straight away and the call centre is in Australia. (You can understand their perfect English!) Thanks for the tech support Tim and every staff member!!!
Excellent prices too!!!

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi Mendo, Very glad to hear you are happy and thanks for your feedback! We will pass on your feedback to Tim and the rest of the team. Regards, The MATE team

Excellent customer service

I had dropout twice in 20 days for a short time and the internet is sometimes getting slow during the night although just two people are using it. But the customer service is great. They explain every step very well and let me know by phone and text and email during the connection process. It's connected faster than I expected. There are some issues on their website. When you click on a choice, it's not opened. When you click "see invoice" tab in the email they sent, it's not opened either.

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi guler, Thanks for leaving us your feedback, and glad to hear that our customer service has been helpful! If your service is sometimes slow during the night we would recommend contacting support so we can troubleshoot and try and resolve this for you. Regards, The MATE team

Use have gone all out there to help me with my internet properly where no other company would.

Use sent out an internet person to help with the reason why my internet wasn't working properly when it was dropping out. I have not gone through any internet provider that has done that before and haven't had any more issues since use sent out the guy to help with the internet.

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Quentin, Glad to hear we could help resolve your issue when other providers could not! Enjoy the service! Regards, The MATE team

Reliable. Great service.

Over 2 years. No problems or dropouts to our knowledge. Service team spent an hour on the phone trying to configure our modem. Proved to be a modem/router fault. Replaced with no further problems experienced.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Greg, Thanks for your review! Glad to hear that our support team have been helpful! Regards, The MATE team

Great service.

The internet speeds are pretty accurate to what is advertised and the customer service is the best I’ve dealt with they rally go a step beyond and are helping me with my NBN address.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Mark, Very glad to hear that our customer service team have been helpful! Enjoy your connection :-) Regards, The MATE team

10/10!

Set up was so simple, and worked right out of the box! Haven't had any issues to date and have not had a bad thing to say about anything! Mate are a 10/10 in my books.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi James, Very glad to hear this! Thanks for taking the time out to leave us your feedback! Regards, The MATE team

Excellent experience so far

We have had a mostly awesome experience with Mate as the providers. Had some network speed drop issues a while ago but it has stabilized now.
Also special mention to the customer support team. They have always been prompt and gone above and beyond to help me with any issues that I may have had over the past 2 years.

Value for Money
Transparency
Customer Service
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Sagar, Thanks for leaving us this feedback! Very glad to hear our support team have helped with any issues you have experienced! Regards, The MATE team

Not as fast as I expected it to be!

The internet speed is not much different from NBN 25 that we used to have from a different provider! I expected faster connection based on the comments. Although first 2 days were fine

Value for Money
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
3 comments
Hi Mandana, Sorry to hear that your connection doesn't appear to be as fast as you expected. We can't see that you have contacted our support team to report any issues with your service? We will need to troubleshoot. We have organised our support team to contact you ASAP so we can troubleshoot and see if there are any issues we can rectify. Regards, The MATE teamHi Mandana, We can confirm that our support team have spoken to you regarding this issue and there is no problem with your internet service. The issue is the 2.4GHz Wi-Fi network of your modem. Regards, The MATE teamYes! Great support team. Thanks

Page 1 of 86

Questions & Answers

I have a Telstra air gateway modem, will it work with MATE?
1 answer
Hi Mathew, Your current modem may work with our service, provided it is not locked to Telstra. The only way to determine if it is locked is to try and configure it with our service. If the modem is locked, you will need to use an alternative modem.

I have a Telstra air gateway modem, will it work with MATE?
1 answer
Hi Mathew, Your current modem may work with our service, provided it is not locked to Telstra. The only way to determine if it is locked is to try and configure it with our service. If the modem is locked, you will need to use an alternative modem. Regards, The MATE team

Does your nbn come straight from the nbn co ? or do you get it from a reseller, Telstra, i think i i saw on your web site telstra is used for mobile.
5 answers
Hi Raymond, Our upstream carrier for nbn is Vocus, and yes, we utilise Telstra's mobile infrastructure for our mobile services. Regards, The MATE teamThanks for that, couple more questions before i commit to mate. Can i have 2 names on the account with both having access should the need arise? What is the turnover time of disconnect from an existing nbn provider to mate. Can i choose the activation date, while in the sign up process. What i read on your web site is that you do not use vlan id tagging, is that correct? Should i want to cancel my account , what is your procedure and time frame? I ask that because my existing provider is being a pain and cancellation is going to take about 5 or 6 weeks to avoid further charges. Thanks mateHi Raymond, Yes, we can add an authorised contact on your account so you and another person can have access. If you are already connected to nbn, we can generally transfer your service within 1 - 3 business days, depending on the nbn technology. If you wish to delay the activation of your service, you can leave your preferred delayed date in the "customer notes" section of the sales form when signing up online. We do not require/use VLAN tagging for any of our services. We do not have any cancellation fees and we do not require notice to cancel an account. However, we offer no pro-rata refunds or credits if you cancel your account during your billing period. Regards, The MATE team

Details

Mate NBN 12 (Good Mates)Mate NBN 25 (Great Mates)Mate NBN 50 (Best Mates)Mate NBN 100 (Soul Mates)Mate ADSL
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Monthly Price $59.00$69.00$75.00$99.00
Service TypeFixed Wireless and NBNFixed Wireless and NBNFixed Wireless and NBNFixed Wireless and NBNADSL
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

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