MATE

MATE

NBN Fixed Wireless, NBN · See All

4.2

3,114 reviews · Statistics

PositiveNegative
79% · 2,454549 · 18%
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Adequate Speeds Yes (1,348) · No (395)
Value for Money
4.1 (1,815)
Transparency
4.1 (1,680)
Customer Service
4.2 (1,809)
Quick and easy service setup
Fast internet
Great rates

Details

About MATE

MATE's mission statement is that they are the everyday people, providing products and services consumers need, delivered with the value and service they deserve. The company says that this philosophy drives the following promises:

  • No lock-in contracts and unlimited data on all internet plans.
  • No connection fees or set-up fees on BYO modem plans, and no plan-change fees.
  • Customer service support that's entirely based in Australia.

There are three internet packages available, including:

  • Internet only: which offers unlimited and uncapped internet plans, with no included phone services.
  • Internet and mobile: which allows you to bundle a postpaid 4G or 5G mobile plan with unlimited talk and text.
  • Internet and home phone: allowing you to bundle an nbn home phone service, which includes unlimited local, national and mobile calls.

You can also read reviews for MATE's mobile plans here.

Points of praise

  • Reviewers reported that accounts were easy to set up, thanks to a quick process and clear communication from MATE staff.
  • Internet speeds are fast, and in line with what is advertised by MATE for a particular plan, or faster than what is advertised.
  • Customer service staff based in Australia are helpful and friendly, listening attentively and providing the right advice, where appropriate.
  • The pricing on bundles is particularly reasonable, according to happy MATE customers.
Compare all MATE listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75$85$65$110
Typical Evening Download Speed 48Mbps95Mbps25Mbps202Mbps
Max Upload Speed 20 Mbps20 Mbps10 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
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Visit official website

Contact info for MATE

  • ACN: 165670413
  • ABN: 33165670413

Reviews

Mummy_Shoppa
Mummy_Shoppa North Queensland, QLD · 3 posts
 · Verified

Delivered on their promise

NBN Fixed Wireless

After waiting 3 weeks with no success for another internet provider and experiencing difficulties with a second, it was a case of third time’s the charm with MATE. They got me connected within the hour! Super impressed with the friendly service and for getting the job done without any dramas. Highly recommend MATE especially if you are fed up with the big providers who just don’t care about their customers. Moving to MATE was the best decision I could have made. Good on you guys for being honest and reliable!

  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Kristen Nery
Kristen Nery
 · Verified

Fast and reliable

NBN Fixed Wireless

Fast and reliable internet. The team are very helpful at set up, we dealt with Josh who was very attentive and pleasant to deal with.

  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Wade
Wade
 · Verified

Perfect

NBN 100/20 (No Worries)

Excellent being able to speak to Australians and not overseas service reps. Excellent service that i cannot fault. Speeds are great!

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Joanne Nichols
Joanne Nichols
 · Verified

Can’t live without it!

NBN 50/20 (Ripper)

Very impressed with the service I received. Salesman was very helpful.
Haven’t had any dropouts!

  • Connection Type: I don't know
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month

Collected in partnership with MATE

Internet Service Providers

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Abdul Usman
Abdul Usman Sydney, NSW
 · Verified

Can’t understand why and how I was with TPG for such a long time. Can’t ever think of switching away from MATE!

NBN 50/20 (Ripper)

Onshore customer service, very very helpful, great consistent internet speed

  • Connection Type: FTTP (Fibre to the Premises)

Collected in partnership with MATE

Troy Yerbury
Troy Yerbury · 7 posts
 · Verified

Fixed wi fi

NBN Fixed Wireless

I had trouble to start with but the ppl on the phone were excellent and always did their best to help me out . It turned out to be my “OLD”modern and once I bought a mid range new one my wifi has been brilliant

Btw my answer to how long is a guess
But it’s been at least 1 1/2 to 2 years

  • Start Date: August 2022
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Philip Redfern
Philip Redfern
 · Verified

Service

NBN 25/10 (Crikey)

Had a problem accessing web site. They managed to get me going again. Thnxs

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service

Collected in partnership with MATE

Trevor Parton
Trevor Parton · 2 posts
 · Verified

Excellent team

NBN 100/20 (No Worries)

Michelle our contact person has been excellent in all aspects of advising us of changing to FTTP, & had excellent listening skills to answer all our questions. Can only sing high praises regarding our mob & now of FTTP

  • Connection Type: FTTC (Fibre to the Curb)
  • Start Date: April 2021
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Grateful Customer
Grateful Customer
 · Verified

You'll never go back to Optus or Telstra after being respected with this customer service

NBN 50/20 (Ripper)

If like me, you thought call canters queues 40 minutes long were acceptable, think again.
This mob don't do specials, but they offer a consistent price and a consistent service to match.
Plus all their customer service staff are Australians that speak English!!!

  • Connection Type: HFC (Cable)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Internet Service Providers

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Raymond Pallesen
Raymond Pallesen
 · Verified

I am very happy with the service

NBN 100/40 (You Beaut)

The service is great, the help crew awesome and easy to understand, solved problem i had from previous supplier and am very impressed with the speed.

  • Connection Type: FTTC (Fibre to the Curb)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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Collected in partnership with MATE

Lloyd
Lloyd Hunter Region, NSW
 · Verified

Excellent help in connecting to a new modem

NBN 50/20 (Ripper)

We received excellent and patient help from Ozzie, a member of the live chat team. It was frustrating that we were unable to connect ourselves but Ozzie stepped us through some quite involved set up procedures and was very patient when I pushed the wrong key and had to retreat a number of steps. The help was much appreciated.

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: March 2017
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Amaresh
Amaresh Greater Melbourne (Inner), VIC · 13 posts
 · Verified

Very Poor Service & Designed To Take Your Money Unfairly

NBN 250/25 (Fair Dinkum)

Very poor connection. I got the 250 plan and for over 12 months constant problems. I have been more than tolerant and patient.. Also take note, when you try to cancel they do not give any pro rata refunds back. So i would be losing almost all of the $110 as i have to switch to another service. There are also Consumer matters in relation to dealing with this company and its all a scheme to just get money from people by creating an illusion and the service does not match the price. It also has nothing to do with blaming the NBN. Purchasers beware.

  • Connection Type: FTTN (Fibre to the Node)
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MATE
MATE · 
Amaresh
Amaresh · 
MATE
MATE · 
Internet Service Providers

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rosevac
rosevac · 2 posts
 · Verified

Great service and communication

NBN 25/10 (Crikey)

I find the staff at Mate super helpful and offer great advice. Very quick connection and email instructions are very clear. Enough speed for household of two. When interruptions occur, we are always advised via sms.

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: September 2017
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data

Collected in partnership with MATE

Jo_Jo
Jo_Jo Sydney Surrounds, NSW · 3 posts
 · Verified

Great experience

NBN Fixed Wireless

I am back with Mate as I’m moving. Highly recommend Mate always a stress free experience which is number one priority for me … the service is great and they make it so easy

  • Start Date: October 2020
  • Adequate Speeds: Yes
  • Standalone or Bundled: Bundled
  • Contract Type: Month-to-month
  • Data Type: Capped Data

Collected in partnership with MATE

Padam H.
Padam H. Sydney Surrounds, NSW
 · Verified

unhelpful and quick to punish

NBN 50/20 (Ripper)

Took some time to set up but was patient and persisted as was told was a good company, next problem arose that I get lots of lagg in the afternoons ignored it. Then work changed my pay dates around so could not pay on time(this is only time this has happend)straight away hit me with a $22 late fee and restricted my service regardless of this is in there policy it's not great understanding or very helpful at all just needed a little understanding

  • Connection Type: FTTN (Fibre to the Node)
  • Adequate Speeds: No
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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MATE
MATE · 

Questions & Answers

Chinknees Shieat
Chinknees Shieat ·  · MATE

Churn away as soon as you can the outages cant catch me im a Aussie broadband man

Jackfields J.
Jackfields J. · 

It still getting worse.. more are coming

Chinknees Shieat
Chinknees Shieat · 

Yeah i got more spam text from them just before i left

Guest
Jackfields J.
Jackfields J. ·  · MATE

Why are we paying overpriced for lesser speed?
59 bucks for 12 mpbs, realistic speed 6 Mbps
Other networks 50 Mbps for 55 bucks
2 hours for technical support?
Speed is very slow?

MATE
MATE · 

Hi Jackfields J.

Thanks for your message and our apologies for the delay in our response.

Unfortunately, we are unable to match prices and we can’t comment on what competitors are offering.

We have no lock-in contracts with month-to-month plans and are 100% Australian-based.

We understand that we are never going to be the cheapest provider and if you are looking for a better deal there will always be a cheaper provider out there.

We are sorry to hear you are experiencing speed issues with your service.

Please send us a private message with your MATE code/account number and preferred time of call so we can organise a support team member to contact you to assist you further.

We look forward to hearing from you.

Regards,
The MATE team.

Guest
steelo
steelo ·  · NBN 100/20 (No Worries)

Hi Mate, any update on when IPv6 will be available on your services?

MATE
MATE · 

Hi steelo,

Thank you for contacting us.

Unfortunately, MATE currently does not utilise IPv6 or CG-NAT for our nbn services.

All active services are provisioned on a residential-grade IPv4 address whether dynamic or static.

This may change in the near future. If it does, we'll be notifying all customers via social media (Facebook/Instagram etc.) posts and emails. Unfortunately, there is no ETA if and when this will be available.

We apologise for any inconvenience caused.

Regards,
The MATE team

Jackfields J.
Jackfields J. · 

Unfortunately, there is currently an unplanned network outage affecting some internet services in your area. If your internet is not working or experiencing connection difficulties, this is the reason why. DO NOT PRESS THE RESET BUTTON ON YOUR MODEM/ROUTER! There is currently no estimated time of resolution but we will keep in touch by SMS and let you know once services are back online. Sorry for any inconvenience. Regards, the MATE team

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