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Reviews

  • Value for Money
    4.5 (1,123)
  • Transparency
    4.5 (1,008)
  • Customer Service
    4.6 (1,113)
  • Adequate Speeds Yes (935) · No (133)
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Stephen Evans

Stephen EvansGreater Melbourne (Outer), VIC

Hands down best ISP I have ever been with, reliable service with quality customer service.

published

Typical speeds are as promised and even faster using cables for my devices. It is so quick and convenient to speak to someone when there is an issue (which is not often)

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MATE
Vanessa S.MATE
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Nick

Nick

  • 2 reviews

Have had no problems and the service is terrific!

published

I've had Mate NBN for several years in Victoria and then when moved recently to SA, decided to get NBN through Mate again. I have not had a dropout since joining Mate in SA, and the service over the phone has always been excellent... quick response and usually a quick fix!

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MATE
Vanessa S.MATE
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Chris O.

Chris O.Sydney, NSW

  • 2 reviews

A League of there own

published

Can't fault these service that MATE delivers, even though you're a customer they treat you like you're hence the word mate, the other telcos should take notice with how these guys treat there customers, I've tried the rest, I'm sticking with the best

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MATE
Vanessa S.MATE
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Perfect. No issues ever

published

No drop outs or connection issues. Customer service have always been great to deal with. Only recently, we experienced some difficulties getting online however this was due to a whole area upgrade through NBN, not mate

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MATE
Vanessa S.MATE
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L Oliver

L OliverSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Surprised and extremely happy!!!!

published

We have been with Mate for 2 weeks and we are extremely happy. So far no drop outs with internet and mobile phone reception is great. Very happy with Mate and highly recommend.

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MATE
Vanessa S.MATE
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Ray Cam

Ray CamGreater Melbourne (Metropolitan), VIC

  • 3 reviews

A smooth operator

published

Switching to Mate was very simple and everything done online. I was able to use my previous provider's modem and setup was simple using Mate's instructions. No issues so far.

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MATE
Vanessa S.MATE
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Lisa W.

Lisa W.South East Queensland, QLD

Great Mates is right!

published

I signed up with Mate and within a couple of hours I was all changed over from my previous NBN supplier to Mate. They even helped me change the settings on the modem. It is a bonus that their call centre is in Australia so you can speak with someone who understands your needs.

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MATE
Vanessa S.MATE
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Does exactly what was promised

published

We live in rural Victoria and when NBN (fixed wireless) was finally available we went with the Wireless Mates nbn Plus plan. The signup and installation process was well communicated by MATE and happened quite quickly (as promised). We've been using the service for almost 2-months now and I'm consistently getting 25mbps - 35 mbps download in peak periods and 8mbps - 10mbps upload. Happy customer!

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MATE
Vanessa S.MATE
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Rosie

Rosie

  • 3 reviews

National broadband network

published

I’m very happy with my NBN. I’ve had no service or dropout issues. Mate was very helpful with the setup, they even recommended the cheaper option. I’d highly recommend them

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MATE
Vanessa S.MATE
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Peter K

Peter KSydney, NSW

  • 2 reviews

Happy customer

published

I have a difficult site and had issues with the NBN people getting my service installed with multiple appointments. MATE were there every step of the way to help me. The communication was excellent and they made the whole thing so much easier than it could have been. I am very p My connection has been reliable with no drop outs so far. leased I chose MATE and am a very happy customer.

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MATE
Vanessa S.MATE
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maggswild

maggswildMurray Mallee, SA

  • 3 reviews
  • 1 like

EXCELLENCE ALL THE WAY

published

Total excellence. Can not fault MATE. They provide what they say & the service staff are wonderful, nothing is too much trouble for them. Don't waste your time looking for other rubbish companies- just get MATE. I've tried many different companies which ended with much dissatisfaction. However as I've been with MATE since January 2019 & it's been a fantastic experience.

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MATE
Vanessa S.MATE
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Glenn M.

Glenn M.Greater Melbourne (Metropolitan), VIC

Beware - steer clear of Mate!

published

There are 3 distinct reasons for not using Mate. 1) Wifi Router never worked with Mate - only 10mbps on 100mbps plan. They were not interested in helping. Router works fine with Aussiebroadband. 2) When NBN dropped on weekend - no assistance available from Mate. You're 100% reliant on neighbours with other ISP's contacting the NBN. 3) No refund on unused month of service - who does that?

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MATE
Vanessa S.MATE
Glenn M.
Glenn M.

I unplugged the extenders - they were out of the equation. The WiFi router worked straight away with my new provider - 10 times the output compared to Mate.

MATE
Vanessa S.MATE
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Excellent Support & Pricing

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MATE
Vanessa S.MATE
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Best Aussie NBN Internet provider

published

I am using Mates NBN Internet for more than 7 months, so far the internet connection was very reliable. I have only experienced dropouts once. Their customer service is good. Haven't had any bad experience yet. Internet speed is stable most of the time. So yeah I'm a happy customer and keep up the good work MATE!.

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MATE
Vanessa S.MATE
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Neil D

Neil DGreater Melbourne (Metropolitan), VIC

Great Mate

published

Two years with Mate have seen an excellent and reliable NBN service, with friendly, knowledgeable, professional customer service on the rare occasions when advice was sought. Now moving house, the procedure for the new Mate/NBN connection seems easy with recommended modem/router models listed to suit the next home. Heartily recommended.

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MATE
Vanessa S.MATE
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Willis R.

Willis R.Metropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Honestly great!

published

After terrible ping times from SuperLoop during peak hours (Literally added 100+ms to my nominal 5ms) and doing all the tests they wanted with no fix, I had to switch, and honestly so far so good, I have no complaints, speed are great even through peak hours (On the 100/40 plan #FTTN) at 8:30PM on a Friday night, oh and guess what, no ping change during peak hours, amazing what buying enough CVC can do...

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MATE
Vanessa S.MATE
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BARRY KEEN

BARRY KEENHunter Region, NSW

Speed delivery is excellent

published

I am very happy with speed of uploads and downloads. Drop-out issues have been minimal and probably more related to my router. Overall an excellent experience compared to what I previously had with my former service provider.

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MATE
Vanessa S.MATE
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Farhang M.

Farhang M.

  • 2 reviews
  • 3 likes

Can't go wrong with MATE!

published

Been with Mate more almost 5 years , NBN and Mobile, great service and products along with local friendly, effective and reposnsive customer service right on top.

I can easliy recommend it.

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MATE
Vanessa S.MATE
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Excellent price and servicing. From an IT Analyst

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MATE
Vanessa S.MATE
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Amanda D.

Amanda D.Sydney, NSW

Incredible service. Always quick and super easy to deal with.

published

No hassle with these guys. Great pricing and incredible service! Never on hold for long. They explain everything thoroughly and offer recommendations where needed. Change of address was very quick.
Text updates are always helpful!

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MATE
Vanessa S.MATE
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Page 1 of 130

Questions & Answers

Eileen T.

Eileen T.asked

MATE

can you login to your mate account

1 answer
MATE
Vanessa S.MATE

Hi Eileen,

Yes, you can log into your MATE account with the details that were provided when you signed up.

For further assistance, you can contact our support team.

Regards,

The MATE team

Pauline L.

Pauline L.asked

MATE

were do i find the passcode to set up voicemsil on a business landline ?

2 answers
MATE
Vanessa S.MATE

Hi Pauline,

The default password should be 123456. However, if voicemail has not been previously activated then our support team will need to switch this on for you. If this is the case, please email support@letsbemates.com.au.

Regards,

The MATE team

Pauline L.
Pauline L.

thank you

TBM G.

TBM G.asked

NBN 100/20 Home Fast (soul mates)

Will I get good speeds if I'm on fttn and less than 10/ Meters from the node. The house is around 13 years old.

1 answer
MATE
Vanessa S.MATE

Hi TBM,

We can provide an estimate speed from nbn - just email your address to support@letsbemates.com.au and we can check for you.

Regards,

The MATE team

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MATE

Details

Compare all 7 MATE
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$59.00$69.00$79.00
Typical Evening Download Speed 10.0 Mbps19.0 Mbps42.0 Mbps83.0 Mbps
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps20 Mbps
Service TypeFixed Wireless and NBNFixed Wireless and NBNFixed Wireless and NBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 7 MATE

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