See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.4 (1,252)
  • Transparency
    4.5 (1,148)
  • Customer Service
    4.5 (1,245)
  • Adequate Speeds Yes (1,042) · No (156)
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Mikey
MikeyPerth, WA
  • 3 reviews

Great service and so much cheaper

published

Haven’t experienced any less service ,in fact better a a significant lower price. The contractor that introduced me to Mate was exceptional,guiding me through all aspects of MATE and supplying SIM card for both my iPhone and iPad. Great to see Mate follow up with a courtesy call to make sure I was happy .

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Jit S
Jit SGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Absolute value for Money

published

Won't say it's the fastest or perfect NBN connection but for $99 it's way way more value for money compared to $135 I used to pay before for 250/25.
Compared to my Aussie connection that I had prior to Mate, it drops a couple of times a month but performs well during peak hours.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

James A.
James A.South East Queensland, QLD

Stable, But Slow

published

We changed from TPG to Mate NBN Elite in the hopes of having high-speed NBN. Our new build near the CBD (Brisbane) accommodated for the fastest NBN, but unfortunately MATE NBN is delivering 3mbps-7mbps, even though its supposed to go up to 250mbps. A bit disappointed, and in search of an alternative provider that can deliver authentic speeds.

Value for Money
3/5
Transparency
3/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Paul
PaulGreater Melbourne (Inner), VIC

Good customer service But unexpected speed

published

The customer service is great and the staffs are very friendly. The initial setup is very convenient. However, the issue is the internet speed, the speed is not as fast as the plan claims, typically in busy hours, even though the speed test can achieve 90 MPs but the internet still connect very slow, AppStore and google map even cannot connect them, the connection to china serve is also very poor. Great service, affordable price, but an unexpected internet connection.

Value for Money
4/5
Transparency
3/5
MATE
Vanessa S.MATE
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The reviewer stated that an incentive was offered for this review

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Pam Coggan
Pam CogganWest Wyalong
  • 2 reviews
  • 1 like

great internet

published

I just transferred from another server, that I had been with for years, MATE is every thing it said it would be, I have the odd drop out that fixes it's self with in minutes :) the service is great, they cant do enough for you, I'm glad I changed servers. Good on yah mate :)

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Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Customer service and faults

published

I would say had the worst customer service,
Had no internet for about 1 ¹/² months and wouldnt credit the full amount because the date for the fault was logged on the wrong day even know I paid for a month that I didn't get to use there services/ internet. Really upset with there customer service and how they went about treating me as a customer, would not recommend

Transparency
1/5
Customer Service
1/5
MATE
Vanessa S.MATE
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Stuart K.
Stuart K.Illawarra, NSW

Great service and responsive!

published

These guys are great. They text if there is a service problem, and the call centre is on the ball and based in Australia. When the modem stopped working after a thunderstorm, they had a replacement there with 48 hours.

Value for Money
5/5
Customer Service
5/5
MATE
Vanessa S.MATE
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Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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Deanne E.
Deanne E.Metropolitan Adelaide, SA
  • 2 reviews

very much appreciate my MATES at mate!!

published

Very very happy with you guys, thanks Frank for your patience with me, and being awesome at helping!!! 5 stars all the way. Deanne from Embrace Funerals in Adelaide xxx

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Great product and ISP

published

Switching from previous ISP was super quick and easy. Mate made follow up calls on my service and it's functionality which was very assuring. My connection has had no issues and was thus a seamless exchange from previous provider to Mate. I get a good rate, unlimited data and good speed. What more could I ask for.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

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Piotr Skonieczny
Piotr SkoniecznySouth East Queensland, QLD

Better than Telstra

published

I have been with Mate NBN for the past 3 months now and so far have had reliable and fast connection, as good as was previously provided by Telstra. The difference being that it is costing me $25/month less than Telstra and that I am getting excellent phone support by Australian based staff within an acceptable timeframe. Technical support was mainly used to set up my Telstra Gen 2 Smart Modem to work with the Mate network, which was very simple with only a couple of changes required to settings within the modem.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

Best internet I have ever experienced!

published

Have not had a single issue with my MATE modem, especially when using a VPN to watch YouTube videos and the speed of the internet is very quick and fast.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Adam
AdamSydney, NSW

PERFECT INTERNET AND GREAT CUSTOMER SERVICE!!!!!

published

I have been with MATE for a few years now and never had an issue. Customer service is great to deal with as well, and when you call you speak to people in Australia. Me and my wife have been working from home due to COVID for over a year now and the service is the best we have ever had. Highly recommended to anyone who appreciates good internet, great customer service and best of all, supporting Aussie workers!!!

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
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Joel
JoelSouth East Queensland, QLD
  • 3 reviews

Excellent speed, similar service to the other Australian iconic providers

published

Since switching from another great nbn specialised telco to Mate (process took approx 40 mins from when I hit the submit button), my HFC speeds have been similar, averaging just over 100mbps at any time of day it seems.

I’ve not had any hint of network drop out, unreliability, or any other issues whatsoever. I found the customer service to be good (it transferred so fast that I needed to call them to get my username/password because it switched before even their onboarding automation sequence sent it out to me.)

I entered the new details into my router and off I went! Very happy with the plan value. My feeling is that Mate are where Aussie were a few years ago, smaller, good service, competitive.

Value for Money
5/5
Transparency
5/5
MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

Cannot connect NBN for new customer

published
Incentivised Review No
MATE
Vanessa S.MATE
Kit D
Kit D

Sure I think it is 101394206.
It will be good for you to find out so other don't have to go through what we did.

MATE
Vanessa S.MATE
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with MATE

Jess
JessSydney, NSW

Garbage last 7 months - previously no problems for 3 years

published

In June 21 they changed something with their routing or NBN...ever since packets drop all the time for voice and video services. Can't do a video conference call or meetings with video as connection drops every 30s to 1min. Mate have told me they don't see any issues or drops and all is perfect on their end. Nothing has been fixed, I don't recommend this service and will be leaving.

Value for Money
1/5
Transparency
1/5
MATE
Vanessa S.MATE
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Questions & Answers

Not happy
Not happyasked
MATE

Hi. does mate internet plans come with an email address?

3 answers
Ash123
Ash123

I don’t think so. Check their web site

Not happy
Not happy

I had checked the website. they don't mention email there, or in the help files, so I assume they don't have it. But I will give them a call to confirm.

MATE
Vanessa S.MATE

Hi,

No, our internet plans do not include an email address.

Anastasios z.
Anastasios z.asked
MATE

Hi

I hope you are well.

How can I change my bank account details?
Because I changed my bank card.

Thank you

Best regards

1 answer
MATE
Vanessa S.MATE

Hi Anastasios.

Updating your credit card details can be done in two ways:

BY PHONE: Call us on 13 14 13 and follow the prompts to update your credit card details;

ON OUR APP: Your card details can be updated on our app, myMATE.

Once logged in, press the $Update tab across the bottom, enter your new details and press "update".

Please note that this will accept credit cards and debit cards - Visa, Mastercard or AMEX.

If there is a payment overdue on your account, this will prompt our system to automatically retry your direct debit with your new card.

Regards,

The MATE team

DDD
DDDasked
MATE

Are your MATE modems locked to the MATE account? If I move to another service provider can I use your Modem with a different provider?

2 answers
Allen
Allen

The modems are not locked. Just switch and put in new details on modem

MATE
Vanessa S.MATE

Hi DDD,

MATE modems are not locked and will work with any other provider/service.

Regards,

The MATE team

See all MATE questions

Get an answer from our members and MATE representatives

MATE

Details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$59.00$69.00$79.00
Typical Evening Download Speed 10.0 Mbps19.0 Mbps42.0 Mbps83.0 Mbps
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps20 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
Compare all 6 MATE
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