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Reviews

(1,481)
(224)
(71)
(56)
(170)
  • Value for Money
    4.4 (556)
  • Transparency
    4.5 (462)
  • Customer Service
    4.6 (552)
  • Adequate Speeds Yes (83%) · No (17%)

Reviewer Photos & Videos

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jperna18

jperna18Greater Melbourne (Inner), VIC

Great coverage, service and set up coupled with efficient, personable professional service.

published
Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
Dissapointed

Dissapointed

  • 2 reviews
  • ADSL
  • Verified customer

Worst Internet Service I Have Ever Experienced

published
Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
See all answers

fantastic service, even better speaking to a provider who is contactable.

published

By far one of the best services going around, I was with Telstra and TPG and both sides are not contactable.
I signed up with Mate and I was connected in less than 48 hours which also included speaking to Mark and Anthony who guided me through the configuration.

Never Looking back Mate!!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
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Rodney B.

Rodney B.Goulburn Valley, VIC

Just simply the BEST

published

Accidentally stumbled on tho MATE and has been one of the best experiences I have ever had with a telecommunication company. Highly recommended need to let more Victorians know but please stay Australian good onya MATE.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Deepesh K.

Deepesh K.Greater Melbourne (Outer), VIC

Can't fault them

published

Easy sign up online and super fast delivery of connection. Almost a month now and speeds have maintained true to whats on paper. Really happy with the customer service as well.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Alee will

Alee willCentral Queensland, QLD

  • 14 reviews

Excellent reliable internet

published

Fantastic affordable reliable NBN!These guys helped me get internet when no one else would!Everyone else tried telling me I needed to pay hundreds-Mate said no you don’t,hooked it up and I had internet!Everytime I call customer service I get fast efficient service and they are always really lovely!!This is the first company in my life that I don’t hate dealing with!!!5Star service every time.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Phil Hicks

Phil HicksGreater Melbourne (Outer), VIC

Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up easy!

published

Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up I could actually understand them. Also keep jobs in Australia. Great rate too!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Raresense

RaresenseSydney, NSW

  • 10 reviews

That good told all mates and family - Super fast and excellent customer experience!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
MATE Communicate
Vanessa S.MATE Communicate
Raresense
Raresense

No, thank you Mate, it is so rare to get good old fashion customer service these days, no once but many times... you guys deserve it.

Russell Kent

Russell KentSydney, NSW

Very slow internet, modem supplied by mate is poor quality

published

Internet keeps dropping out regularly, or is very slow even though i have the best mate option. The modem is poor quality and regularly drops out, meaning my wifi media system keeps dropping out.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

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Declan

DeclanGreater Melbourne (Outer), VIC

Good customer service. Responsive and, something I’m sure is overlooked, down to earth. Great Customer service!

published

Only had it for a day so can’t really comment on it. Just wanted to commend the CSRS. Speed tested the internet and it is their advertised speeds. Very very reliable so far.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Mate are ace!

published

Mate are awesome. Helpful, friendly and responsive staff and reliable wifi. Great service always. I’ve used Mate for a couple of years, and just switched over to NBN with them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Helped me out when no one else had any idea what to do!

published

I moved into a granny flat 4 months ago and ever since had been getting the runaround from my real estate, NBNco, Telstra, TPG...basically anyone and everyone told me that I couldn't get a connection at my property without some enormous amount of time and effort. In 3 days I went from contacting Mate to having blazing fast NBN in my home. Having made the move to online classes for uni being able to get connected literally enabled me to keep finishing my degree. The best customer service and really went above and beyond, even helping me out on the weekend. Really cannot recommend them highly enough!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Jane

JaneSouth East Queensland, QLD

Fantastic Service!! Totally unlike that of our previous national carrier

published
Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
ShanS

ShanSGreater Melbourne (Metropolitan), VIC

  • 2 reviews

You guys are my saviours

published

Let's Be Mates, I cannot tell you how grateful I am for your incredible service. Fast, easy, and super-friendly to deal with. The connection happened less than 24hr after I contacted to join!!!!! I am so impressed, your dedication to providing a top service is excellent and I cannot thank you enough. Did I mention how FAST everything happened?! I have been a loyal customer to another provider for over 4 years and I have never been treated the way I was by you guys...hence why I left that provider. I will be shouting your name from the rooftops, highly recommended to all!!! Special shout out to Josh who took my frantic call and got all this sorted for me. UNBELIEVABLE. SAVIOURS!!!!!!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Gene P.

Gene P.Hunter Region, NSW

  • 2 reviews

Couldn’t recommend enough

published

Signed up to Mate the other day with nbn 100 and switched my mobile plan over. Both have been great, I speed tested the nbn and had over 90mb/s and phone has good service everywhere. Couldn’t recommend this service enough, everyone I have spoken to have also been extremely helpful and friendly.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
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frank

frankdandenong vic

  • 2 reviews

NBN installation

published

We needed to install NBN as the current ADSL was going to be switched off. Contacted Mate who arranged for the NBN installer to come to our address on a Saturday. Sceptical in light of the current crisis.
True to their word NBN was at location at 8am. Reviewed the location for connection and proceeded to install a separate line to existing line, (with another ISP ) so that we would not be without internet in case things did go to plan.
All installed and after 1 hour wait and discussion with Mate to ensure modem configured correctly (BYO Modem) received text message to say all was working. Rebooted modem and we where away.
Great support and service all within 4 days. Could not have been easier. Great work.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
John

JohnHunter Region, NSW

  • 3 reviews

Quality service at a great price.

published

I was tired of wasting hours getting nowhere with foreigner call centres and that is what brought me to Mate about 18 months ago.
Since then I have enjoyed fast and reliable nbn at a great price with only a few drop outs?? solved with a modem reset.
The staff have always been friendly and eager to help or offer advice.
And the bonus is you’re supporting local jobs and local business.
Hands down, the best (of many) ISP’s I’ve had over the years.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Freeman Judy

Freeman JudyFar North Queensland, QLD

Best service and a pleasure to deal with

published

I signed on with Mate a few years ago and have never once had a single moment of doubt that they are the BEST. Any issue is resolved fast and correctly They call you right back when you need them They dont leave you on hold and they are Aussie boys at the end of the line !!! I leave the country periodically and have to disconnect and re start on return I was quite concerned as with any other companies this is always costly and a nightmare. With Mate it has been super easy. This company is 5 star excellent all the way

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Standalone or BundledStandalone
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Aleksandra J.

Aleksandra J.South East Queensland, QLD

Very good quality of service and internet

published

Like every Internet provider there was a few issues, it's expected some times, and they dealt with the problem immediately. They sent a technician on the next day to fix it for me. The service they provide is much better than big Internet providers in Australia. Very happy with that, I would give more than 5 stars.
In every company there are issues and a good company deals with them professionally. Good Job!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateNovember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Tom Scott

Tom ScottSouth East Queensland, QLD

  • 2 reviews

Excellent Friendly Service

published

Changing NBN providers almost ended in disaster 4 days ago when the one we chose let us down and couldn't provide personal service to help. A family members experience put us on to MATE and we have been provided with great prompt service via phone calls and are now Great Mates with this provider. We will soon take up the offer of mobile plans soon. This is a great company I can't speak highly enough of the 3 staff members I have spoken to. This is an Australian based firm with a local call centre.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Page 1 of 101

Questions & Answers

mARJ

mARJasked

MATE

How does Mate work if you are going to be away for over a month. Can you have a break of NBN service/

2 answers

Well you need to ask them directly. By calling them. i think you can if you call them probully a month in advance. They dont charge any sign up fee or exit fee.

MATE Communicate
Vanessa S.MATE Communicate

Hi mARJ,

All of our plans are month to month and we are unable to suspend or place an account on hold.

However, you could cancel your service before the start of your next billing cycle and then sign up to a new account to reactivate the service when you are back.

Regards,

The MATE team

Deanna Koh

Deanna Kohasked

MATE

Why am i paying for the fastest speed and only one person can be connected at one time?

1 answer
MATE Communicate
Vanessa S.MATE Communicate

Hi Deanna,

We can confirm the soul mates nbn 100 is suitable for 6+ users, however, if only 1 person can connect at a time, this definitely sounds like an issue.

We would recommend contacting our support team on 13 14 13 (press "2" for support) or email our support team at support@letsbemates.com.au and we can perform troubleshooting.

Regards,

The MATE team.

Dave J.

Dave J.asked

MATE

I have Mate wireless broadband on at my place in Peaceful Bay. I am looking to get NBN connected at my home in Perth . Do you have any deals that would allow these to be bundled?
DaveJones

1 answer
MATE Communicate
Vanessa S.MATE Communicate

Hi Dave,

We would recommend contacting our sales team on 13 14 13 to see what we can offer you.

Regards,

The MATE team

Get an answer from our members and MATE Communicate representatives

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