A customer for a number of years. Great service.
I've been a Mate customer for over 2 years and I've been happy with their service. I've also opted to stay with them while moving and started using them as my NBN ISP. They've had a few interruptions in service, as any service provider would at some point, but I was informed via SMS every time and the downtime was minimal. Only needed their customer service for account issues not tech related issues but I was happy with the assistance I received. Unlimited data and no contracts means they are confident with the service they provide. Overall I am a happy customer and highly recommend their service.
Disclosure: I was asked to provide a review of their service. And I am happy to recommend them.
Best phone company I’ve ever dealt with
When ever The has been a problem a call to mate and the situation is reported and I have been updated throughout. Transition to NBN was faultless. Staff were great with their help and advice about nbn.
Fantastic support team!
We chose Mate based on the excellent reviews. Bought a router yesterday, had a bit of trouble to connect it, called a Mate, Michael M. helped me to set up everything and now I am connected! I am really happy with the customer service, connection was done on the same day, and equally happy with the support team. I would definitely recommend!
Top notch blokes
The staff at Mate were exceptionally helpful throughout my course of getting nbn. They were very communicative and always supportive of my tough questions. The person I was communicating with was very kind and very funny.
Be careful of your bills!! I’ve had money stolen from my account 3 times now and counting.
Three bills now all incorrect, all deducting incorrect funds: they will reimburse once flagged yet it’s very concerning that these sums are set for direct debit and if I wasn’t so diligent on this that I’d have been robbed.
Excellent Service with minor issues.
I have been with the service for over a year and I just had a problem with the conexion getting slow or lost in the last month, but I totally recommend the service and I am happy with it.
Customer Service & Professionalism Second To None
From Submission of Application for Service To Setup and Completion of Activation is Second to none compared to any other Service Provider dealt with in the Past alongside the initial Setup Troubleshooting by Tech Support Staff as I encountered. Professionalism of Staff is 1st Rate and exceed my expectations of a Customer Service Centre, truly treating you Like a "Mate". Account Login and Website User interface Simple and easy to Navigate, in turn the option to make Future payments ahead of your intended Bill Schedule makes account management that much easier. The Occasional Drop out or two but This is the way of technology "It Happens" .Well Done "Mate Internet"
Service and reliability'
I've only been a customer for a month, but already I am seeing the differences in customer service and product reliability. Their customer service went above and beyond on the one occasion I have called, and there have been no issues with either speed or uptime, despite myself and myself using the service for almost consistent online gaming on both console and PC on a BYO wifi router. I have already recommended them to family and friends as an alternative to their current providers. As I rent, I don't want a lengthy contract, and unlike most other providers, Mate has not charged me a connection fee (upwards of $200) just because I don't want to be on a contract. I will continue to recommend them to anyone I speak with about NBN connections. It's just brilliant!
Best option on the market
I've had no issues with the service at all. Very reliable, no dropouts. Smooth switch from ADSL to NBN. Excellent customer service- it blew other major competitors (starting with T) out of the water.
Reliable, great customer service
I have been with Mate for NBN, and more recently my mobile plan, for almost 2 years. In this time, I have had no complaints with either service - both are reliable. Their customer service is prompt and of high quality
Mate is AMAZING!
Fast and reliable service! We've only been with Mate for a month but they are amazing! We had lots of issues with our previous provider trying to connect to NBN but spoke to Mate, at the ALL AUSSIE call centre, and they had us connected and running in no time. There's been no drop outs and very comparable price, plus they direct debit so you don't need to worry.
Talk to Mate now! You won't regret it!
No dropouts, no problems, everything is fine. I never had any problem with connection. Speed is also OK.
More or less always inside promised speed. So leave it as it is. Don't change anything.
4 years happy! Been with them on NBN and now ADSL.
4 years happy! Been with them on NBN and now ADSL. The service is the best in Australia. They pick up the phone straight away and the call centre is in Australia. (You can understand their perfect English!) Thanks for the tech support Tim and every staff member!!!
Excellent prices too!!!
Excellent customer service
I had dropout twice in 20 days for a short time and the internet is sometimes getting slow during the night although just two people are using it. But the customer service is great. They explain every step very well and let me know by phone and text and email during the connection process. It's connected faster than I expected. There are some issues on their website. When you click on a choice, it's not opened. When you click "see invoice" tab in the email they sent, it's not opened either.
Use have gone all out there to help me with my internet properly where no other company would.
Use sent out an internet person to help with the reason why my internet wasn't working properly when it was dropping out. I have not gone through any internet provider that has done that before and haven't had any more issues since use sent out the guy to help with the internet.
Reliable. Great service.
Over 2 years. No problems or dropouts to our knowledge. Service team spent an hour on the phone trying to configure our modem. Proved to be a modem/router fault. Replaced with no further problems experienced.
The internet speeds are pretty accurate to what is advertised and the customer service is the best I’ve dealt with they rally go a step beyond and are helping me with my NBN address.
Set up was so simple, and worked right out of the box! Haven't had any issues to date and have not had a bad thing to say about anything! Mate are a 10/10 in my books.
Excellent experience so far
We have had a mostly awesome experience with Mate as the providers. Had some network speed drop issues a while ago but it has stabilized now.
Also special mention to the customer support team. They have always been prompt and gone above and beyond to help me with any issues that I may have had over the past 2 years.
Not as fast as I expected it to be!
The internet speed is not much different from NBN 25 that we used to have from a different provider! I expected faster connection based on the comments. Although first 2 days were fine
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