DeLonghi PAC WE18INV
VerifiedMPN: 3601846625 reviews
Poor perfomer constantly needing water – The unit is bulky and heavy, it does not move well as the casters are too small. It struggled to cool a 7m x 5m room. It needs to be refilled quite often with water. Had it used during summer just on hot days, bought it about 4 years ago. Suddenly it has given up and won’t turn on, there’s no reset switch. Replacement parts and service technician… Read more
will set me back about $500. I’ve looked inside at the parts and there’s nothing burnt out or faulty looking.
Unit broken and customer service are unresponsive – Don't waste your money. My one of these has broken twice while under warranty, and the heat exchangers have corroded out and delonghi customer service won't even respond to me. Do yourself a favour and buy an air conditioner from a different manufacturer. Show details
Rubbish Product – Noisy to the extent of needing a rolled-up beach towel strapped to the front panel behind an ocky strap to dampen the noise. The water pump failed or blocked up and I can't find a manual to know which part is the pump nor how to service/change it. The cooling grill rotted away within 2 years thus canceling out the claimed boost it would give to… Read more
the system performance. Seems the Filter system failed to protect that grill even though the filter canister was changed as and when required (Model/PN 1793215).
Condenser corroded out in 18 months, stay away !!! – My condenser has corroded out in no time at all, this is made of garbage metals and has no way performed as described. This machine is total junk and will never buy a Delonghi again. Show details
Very expensive for a unit that you're lucky to get 12 months from – I enjoyed the unit for the first 12 months despite it being quite loud and using a lot of electricity. BUT, today during a hot day, I noticed I was still very hot in the room and that it was blowing room temperature air even though it was on max cooling. Showing "F1 errror". Disappointed that it seems to have broken down 13 months after purchase… Read more
in which I probably used it on less than 20 days in total.
EDIT: Initially when I wrote this review, I was very angry, because it broke down with the F1 error, and there was no apparent solution. I read some things suggesting the unit had a broken part, but nothing really clear. But I kept looking online, and after about a week, I found a vague reference to the F1 error, with a potential (very simple) solution. So... the solution to the F1 error was to disconnect (unplug) the power supply and wait for a while before reconnecting the power supply. I did this and the F1 error disappeared and the unit worked again. I've increased my stars from one star to now three stars.
Noisy, needed to replace filter, uses a lot of water, doesn't cool the room enough on hot days – I bought this Dec 2017. It doesn't cool the room enough when outside temp is 30 degrees or more, and it adds a lot of heat to the room from the back piping that leads out the window. If you put it on 18 degrees to try to get ahead of the heat first thing in the morning, (because it's going to be 30+ outside), water droplets form and gather on the… Read more
top of the unit which is a safety risk. I can't stand to be in the room for too long due to the noise, because it causes ringing in the ears after a few hours. It uses a lot of water everyday. I'm having to add 10-20 L per day of water, which is high maintenance and wasteful, and it usually spills on the floor because it's hard to be accurate filling it with the way the tank is set up. I had to replace the limescale filter after one season use (3 months use) and it was expensive, about $80 inc post, AND Delonghi doesn't sell them! So I had to source it online and they took a month to send it to me because they were chasing the part from the supplier, which I imagine is Delonghi. It's not that portable, it's not on wheels and it's not that quick to set up in a window when you have to fiddle around with setting up the window frame and pipe and plug up all the gaps. I would have been better off investing in an air con that has the motor sitting outside the window and not in the room (hindsight).
Much poorer quality than the older model around 2009 – I bought this unit on Feb 2017. It broke down after around 14 months. The power now does not turn on. The performance of this unit is actually poorer than the old model with lower power rating. It's very noisy. It's very slow to kick in (compressor kicks in and start cooling). The air direction is strangely veered to one side due to the new fan design. Show details
Never ever buy again – Really bad, bought 2 years ago summer. In last year summer, it died. This product has lots problems, super noisy, Vibration is insane when it reaches max though-put and always stop by overheated in half an hour after start. Really terrible, should really read the review before buying it. Show details
Excellent cooling and very energy efficient - Corroded coils – UPDATE - SEE NOTES BELOW PRIMARY REVIEW At its' bare bones, this unit is not 5KW cooling, however, at maximum cooling it's not far off it. I would say it's designed to cool an average-sized room, in my case, a large master bedroom. It's much quieter than its counterparts and blows the air upwards to allow it to come down on the room. I find the… Read more
10L water tank is always enough to get through the night, and between the more efficient cooling and the unit being an inverter (Can lower the output of the compressor and for example run at 50%, where non-inverter units are either off or running at 100%), my summer air-con bill dropped $200. It is quite heavy, so up and downstairs is not that easy, but normally you're not going to move the unit from place to place. The loudest thing about the unit is actually the pump which sprays water over the condenser to cool it. The night-time mode, and really even the normal mode when comparing to a non-inverter air con, is very easy to sleep with comfortably. Would recommend, and is very energy efficient.
UPDATE - After running this unit for nearly 2 years, I received an error. I followed the instructions and eventually called DeLonghi to service the unit. After servicing the unit and getting it back into full operation, I checked the side panel, which according to the manual, has a 2nd filter, however, you need to remove screws to get to it. I removed the panel and found no filter. I vacuumed off the dust from the condenser when the condenser began to flake apart. DeLonghi sent another technician out to review the damage and ultimately determined the unit needed to be replaced. I was given the choice of any current unit available. There were no more inverter units available, and only one "water-to-air" model, all of the others were "air-to-air". I now have the PAC WE120HP. The first thing I did was check the side panel to see if it had a filter over the 2nd condenser, which it didn't. I haven't really used it yet because of that but once I have the filter I will write up a review on it. I would suggest that in this case, DeLonghi has been very helpful in providing the service which would be expected of a unit under warranty, however, I am concerned about all of the other units out there which may suffer the same fate as mine. I would suggest that the water running over the condenser has made it delicate and brittle, which makes no sense considering the design of the model.
I still stick with my original review, the original unit was amazing and if I hadn't vacuumed the condenser it would still be going strong now, and if I had purchased an additional filter for the condenser, it probably would never have happened. Ups and downs but I need to consider both the part that DeLonghi has played in this with the design and support of the unit, as well as things I could have done.
Coils have been obliterated after 12 months – Extremely poorly made. Cooling coils obliterated leading to alloy shards being flung around the unit creating a horrible grinding noise. Customer support claim there doing their best but does replying once a day with no real info only sorry to hear count as support? Will not recommend product. Cooling doesnt work when its hotter than 30C. Show details
Best purchase of 2017! – Purchased at beginning of December. Does a fantastic job of fighting the heat in our north/east facing brick home (mostly glass windows/doors on northern side). We run it through the upstairs living areas with doors open to downstairs of house, bedrooms/bathrooms closed off. Installation was easy. Did need to do a macgyver to properly seal the… Read more
window from outside (not necessary) but nothing a $20 roll of insulation foil from bunnings and duct tape couldn't fix.
Makes noise only to be expected of having a compressor running indoors and actually, I really don't mind it! Wouldn't recommend it for use in bedroom if you need silence to sleep.
Nothing noticeable on our power bill either which was a pleasant surprise!
Will be purchasing a smaller model for main bedroom and recommending it to everyone!
Not good for Queensland summer – Not easy to set up, compartment for water does not open and close easily and very bulky. Extremely noisy, need ear plugs to sleep. Purchased for bedroom in rented apartment but needs to be set at 18 degrees to slightly cool fairly small room, not looking forward to first electricity account. Not worth the high price. Show details
Great for renters – The unit is easy to install simply vented out of a window or sliding door all required attachments come with the unit. Good for cooling a single room but works just as well in a smallish open plan lounge/dining/kitchen such as a unit especially if you couple with a fan at the opposite end of the space. The unit is louder than a split system or… Read more
even the old fashioned type of air conditioner that was fitted into a wall or window, this is because the motor is inside so this should be expected.
Find out how DeLonghi PAC WE18INV compares to other Portable Air Conditioners
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Great for a room type air conditioner – For a bedroom is excellent but will struggle with larger open areas, easy enough to use, can be a pain filling it with water but works better if you do, is on the noise side if your trying to sleep but you could get use to it, for this type of air conditioning though it's the best you can get Show details
it was okay – I bought it from the good guys on the hottest day of the year. No discount at all so it was a bit expensive. It does its job and cooled down the room. The aircon itself is quite noisy. it's hard to get to sleep with this machine on.. so only gave it 2 stars Show details
Excellent! Why are people complaining? – I have nothing but praise for this unit. It performs well compared to our similarly powerful wall mounted a split-system. For obvious reasons, it is not as quiet as the split, but it is like a church mouse compared to the budget portable model we had! The range of settings mean you can set it up how you want it to cool or just dehumidify. Another… Read more
bonus is that the outlet vent pipe stays a lot cooler than our previous portable; it got so hot it counteracted the cooling.
Highly recommended!
Surprisingly underwhelmed – So disappointed. Bought last Jan to replace 10 yr old Delonghi Pinguino workhorse. Didn't realise how lucky I had been. So far at $200/use, it has proven itself a very expensive and not very effective fan, takes up a huge amount of space and 3 weeks ago decided to not turn on - just as the hot weather really hit. It was 5 uses in and had to be… Read more
returned to be fixed under warranty. To be fair, the outsourced contractors Delonghi use were very quick considering their workload. The computer board had to be replaced; it now turns on but the performance is still pretty average and it no longer looks new. It in NO way compares to my previous Delonghi which valiantly held 40 degrees at bay downstairs in a 2 bedroom terrace. I find you have to fill the water tank often and it doesn't seem to make a great deal of difference anyway. Can't wait to get my power bill. So the lesson here is don't think that by buying a top of the line, more 'economic', more powerful model that you'll get an improved experience - or even a good experience. I'd be really curious to know if anyone that has purchased one is satisfied with it?
Doesn't cool the place at 30C and above – Given it's size and weight, it's not easy to unbox it unless you have 2 people. We got the unit from Good Guys and they don't offer installation despite us stating disability. It wasn't easy to install and it needs a bit of a figuring out. Also, the unit only functions the first time properly. Subsequently, it doesn't cool the room at all and you… Read more
can still feel the hot air above our heads. If the temperature is above 30C, the unit is useless. If it's a cool day, it does lower the temperature. That's definitely not functioning as an air-con. Cold air is also blown out skewed to one particular side and doesn't seem to come out through all the vents. Overall, a very disappointing product given its price.
Doesn't do what it's meant to & is a safety hazard – I purchased what's meant to be the top of the range of the portable Delonghi Airconditioners about a month ago, and had to have it replaced 3 times in the last month, brand new, and doesn't do what it's meant to. Condensation on the top of the machine dripping back into the vents creating a safety hazard (on AC temp 18 and even on 20), and it… Read more
doesn't use any of the water from the water tank. After weeks, it is still full! Using it right, trouble shot with Delonghi, just an extremely bad experience. Unit looks good compared to others but isn't up to scratch by far. Seems like a big batch of faulty products made and according to Delonghi, there is no 'known' issue despite being told by them that there has been 72 faulty machines out of 1200 sold to date. Seems like a problem to me. Also to top it off, customer service is below ok. People don't care, just buffed me off, kept on replacing machine without any recognition of a bigger problem at hand. For a machine that costs $1200 its a waste!
Very good so far – Bought yesterday due to another 35+ weekend and our small evaporative cooler just couldn't cope. Yes it is very noisy but copes beautifully chilling our lounge/dining room down to a nice 18 degrees very quickly. We now have a large comfortable living area rather than a sweat box. Our apartment is open plan so we have also hung long curtains at… Read more
the entrance to the kitchen, bedrooms and front door. This has helped keep the cool air contained and let's less of the hot air invade our new paradise. lol
Cools Bedroom Effectively – Had this unit for 2 weeks and it works well as far as cooling the bedroom, BUT it is so noisy. The compressor noise is so bad I thought it was faulty, but told to expect some noise. Once you get to sleep you are ok, I hope I'll get used to it.
DéLonghi PACWE18INV – I persisted with the PAC W160 A, despite all sorts of problems mainly associated with leaking. I then stupidly purchased the PACWE18INV. The only thing that works is the fan. No air con whatsoever. My feeling is that the company tests its products on consumers rather than in the factory. My suggestion? Avoid this air conditioner - choose something… Read more
that works right out of the box. I've never been so angry with a product or a company. The colour. It doesn't work as an air conditioner. It's an expensive fan.
The unit has now decided to work after I left it unplugged for 12 hours. The instruction manual was… Read more
Find out how DeLonghi PAC WE18INV compares to other Portable Air Conditioners
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Ok unit – Have just recently purchased this unit and have been giving it a good test run. I have found it to be not as quiet as Delonghi states in the specs sheet with an average of 58db. 7+ metres away it still averages a touch over 60db closer to the unit it averages over 70db which is hard to have a phone call near the unit. For it's 5.0kW cooling… Read more
power which equates to close to 2hp it can only effectively cool a bedroom or small office area. When pushing the limits to trying to cool and office area plus another small room the unit struggles to cool. I guess I was expecting more form the 5.0kW and the added water-to-air function.
No real issues other than the above, it's on wheels so you can move it around pretty easy although it is quite heavy to take up and down stair. The water unit does as it says and lasts around 6 hours which was a good surprise as we were warned they don't last long before having to refill.
Good mobile unit if you are planning to cool a small area. Portable Bit noisy, would like more cooling for the 5.0kW
Perfect No issues at all with this one – I love this unit, quality is fine, quite and does as advertised . I would recommend one of these no problem Reliable, inexpensive, energy efficient, and good price for what i got
Buyer Beware manufacturing defects – DéLonghi PACWE18INV build quality is very bad and made now made in P.R.C with no quality control , rattles, fins bend marks scratches everywhere damage is badly assembled. DéLonghi customer support really bad arrogant same with store should be recalled due to manufacturing defects. None manufacturing defects Expensive, bad quality warranty service manufacturing defects
Is it possible you got a dud? Sounds like it could have been damaged during delivery. Did you get a… Read more (+1 reply)
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I too agree. I have owned 2 DeLonghi ACs. The most recent is the PAC WE18INV. Its front panel… Read more