Hotondo Homes

We now own an absolutely beautiful home thanks to Hotondo Homes in Goulburn, Phil, Trish, Annie, Chris and Pete took complete care of us throughout the journey and we could not be happier. Their attention to detail and high quality workmanship is outstanding. The building process was much quicker than we anticipated which was great. Having the… Read more ·  1

opportunity to customise the layout, fixtures and fittings was great, the home is perfect for our lifestyle and worked within our budget. We highly recommend them, if you are looking for a solid well built home then look no further. Thank you Hotondo Goulburn!

Hotondo Homes Tweed Heads/Byron Shire exceeded our expectations from start to finish. Every team member, from the display home through to contracts, colour selections and build, was professional, approachable, and a true credit to the company. Communication was clear, consistent and proactive throughout, and they were always responsive and… Read more ·  1

accommodating, including when changes were needed, whether initiated by them or requested by us. It was obvious Brendan and the team genuinely cared about delivering our dream home, taking the time to ensure every detail was right. The quality of the build and overall experience has been outstanding, we couldn’t be happier and would highly recommend them to anyone building.

We had a fantastic new home building experience with Hotondo Homes Mirrador. As we were managing the build remotely, communication was critical — and in this regard they were outstanding. Regular calls and photo updates gave us complete confidence throughout the process. During the build their positive, solutions-focused approach, attention to… Read more ·  1

detail, and genuine pride in their work really stood out.

They made the whole experience easy and enjoyable, and we are absolutely thrilled with the result. Our sincere thanks goes to Jake and the entire team. We can’t recommend them enough.

Big thank you to the team at Hotondo Homes for the amazing support so far as we start the journey of building our new home Even in these early stages, the communication, guidance, and professionalism have been outstanding. You’ve made the whole process feel exciting and stress-free, and we’re really looking forward to what’s ahead. Appreciate all the help so far—can’t wait to see it all come together! Show details ·  1

My build was exceptionally well managed from start to finish. Even with me working rostered and being away at times, communication was clear, consistent, and easy to stay on top of. The whole process felt smooth and well organised. The workmanship and overall build quality of the property are outstanding. Every detail reflects a high standard,… Read more ·  1

and it’s clear a lot of care and pride went into the final result.

I genuinely had no issues during any stage—pre, during, or post construction. On the rare occasions I had questions, the team was responsive, proactive, and went above and beyond to make sure everything was addressed quickly and professionally.

The final cost aligned perfectly with the initial estimate, which gave me a lot of confidence throughout the process. No surprises, just a really well-executed build experience.

Thank you again team, I will continue recommend family and friends to build with guys

We’re mid‑construction of our family home with Hotondo Homes Rockhampton, and so far the experience has been great. Watching the house take shape has been exciting, with each stage moving along quickly and smoothly, even when the weather hadn’t always cooperated. The workmanship on site has been exceptional. Every trade involved takes real pride… Read more ·  1

in their work, and the level of attention to detail is outstanding — including the small “1 percenters” that truly make a difference. It gives us a lot of confidence seeing how carefully everything is being done.

Ben, the site supervisor, does a fantastic job keeping things running smoothly. He’s easy to talk to, always happy to explain what’s happening on site, and quick to follow up on any questions we have, which puts our minds at ease.

Dealing directly with Brendan and Melanie has also been a big plus. Brendan’s carpentry background shows in the quality standards of the build.

Overall, the build is shaping up to be a beautiful, well‑built home. We feel confident our project is in very capable hands and can’t wait to see the finished result.

After hearing horror stories associated with builders, it is hard to believe our amazing journey with Hotando Homes Wallan. We contacted them, while living overseas, to help us with a 4 unit development project. All communication remained electronic for a number of years, yet amazingly transparent and straight forward. Over the years, they… Read more ·  1

helped us with plans and permits and later on with actual development of the 4 units.

Wayne Marc has been an iconic builder, very well-known and respected in the Northern region covering Kilmore, Wallan, Broadford etc. Kalen and Keegan took over the family business from their parents, and boy not only they have maintained the legacy of their father, they have taken it several notches higher. They are wonderful young brothers, who are very hard working, never shy of doing odd jobs by themselves when there is a need, wonderfully honest and straight forward. They delivered more than what they committed to, and were always available to discuss and address to our concerns and queries. They have been very flexible and very keen to meet our needs and expectations. It is very rare that a builder would allow other trade persons to be on building site, to accommodate time saving for the investor. Keegan and Kalen were extremely helpful throughout our journey during our first major development project.

While you may stumble across red tapes laid by council and other statutory bodies, Keegan and Kalen make sure that they help you as much as they practically can to help with affairs that don’t concern them. One more thing, Hotando Homes Wallan are not budget builders, so don’t expect low quality material and work. But they are worth every cent that you pay them.

Highly recommended.

We have absolutely no regrets building with Mel, Brendan and their whole team for our first home! They made it so stress free and smooth the whole build. They had amazing communication with us throughout. They definitely ensured a completion in a timely manner yet all whilst maintaining professional and outstanding work! We are over the moon with… Read more ·  1

how our first home turned out and will definitely recommend them and would one thousand percent build through them again!

Hotondo Bendigo are unmatched. Jenny went above and beyond for us and ensured that the build process was streamlined, uncomplicated and stress free. We feel as though Jenny, Kyle and Damian catered to all of our needs and are extremely happy in our new home. Hotondo Bendigo comes highly recommended by us if you’re looking for a quality build with exceptional service. Show details ·  1

From Long-Term Renter to First-Time Builder: A Seamless, Stress-Free Experience! I recently completed my first home build with Hotondo South Coast, and I cannot recommend the Director and his entire team highly enough. As a first-time homeowner and long-term renter who also works full-time and runs two businesses, I was braced for a stressful… Read more ·  1

process. Instead, Hotondo made it remarkably easy and smooth. Sales & Design: Working with the Sales Consultant during the design and pricing phase was a highlight. They were incredibly knowledgeable and patient, helping me customize the floor plan to suit my needs—including enlarging the master bedroom, reconfiguring the walk-in wardrobe, and expanding the laundry storage. Their expertise gave me total confidence in every decision. Interior Selections & Flooring: Working with the Color and Flooring Consultant was a seamless process. They were warm and inviting, and we spent the day going through all the interior options for the house. Their knowledge and experience made the selection process so easy that we actually finished ahead of time. Construction & Communication: The communication was second to none. I was kept in the loop constantly with fortnightly check-ins. My Site Managers were exceptional; their years of experience were evident, as no question was too small and every request was fulfilled. While friends building with other companies shared horror stories of delays and hidden costs, my experience was the exact opposite. Office & Accounts Support: A huge thank you to the Office Staff and the Accounts Department. Being my first time building, I often needed a little extra help or information regarding the paperwork. They were incredibly patient and helpful whenever I needed more information, making the administrative side of things feel manageable and stress-free. The Handover & Logistics: The handover with the Director was the perfect finish. He is a genuine, honest guy who keeps it real, and you can tell his decades of experience have made the business what it is. The beauty of this team is that they are all in one office and communicate perfectly. They worked seamlessly with my bank and local mortgage broker to ensure all the paperwork and payments ran smoothly, which took a massive weight off my shoulders. If you are looking for a builder that provides "peace of mind" and truly cares about the person behind the build, Hotondo South Coast is the only choice. I will definitely be building with them again!

We had a great experience building our home with Hotondo Homes. From the beginning we found Communication was exceptional. They worked closely with us to bring our dream home to life & were supportive & professional throughout the entire process. The build was completed by the date in our contract. This may have been earlier if it wasn't for… Read more ·  1

weather delays. The costs stayed as per contract other than a few variations that we added. The house & site was kept clean & well-maintained throughout the build, which showed true professionalism. We were building in a new estate & looking around at the other homes being built which were all quite a mess. We're extremely happy with our new home & would recommend Hotondo Homes Hervey Bay to anyone looking to build. A great team building a high quality result. They made the whole process seamless.

I used Hotondo Homes for my duplex as it was my first build and knowing they regularly build duplexes and have strong local knowledge. From the moment I stepped into the demo Adam & the Hotondo family made my experience easy with excellent support throughout the whole process. I am very happy with the quality of the finished product and would… Read more ·  1

highly recommend Hotondo Homes to anyone looking for a reliable builder who delivers a quality home onetime & on budget. I am currently looking into my second build & Hotondo South Coast will be my first stop.

Hotondo Traralgon, Chris, excellent building knowledge and a quality tradesman, building energy efficient, comfortable homes. Chris is always available to answer any questions, his input into planning has been exceptional, eaves overhang is thermally efficient, type of windows and orientation excellent, quality materials, always available,… Read more ·  2

professional knowledge, patience and a desire to ensure the customer is totally satisfied, thank you.

Lorelle, thank you so much for your quality advice, patience, professionalism and skills in colour coordination, together with selection of fittings and all correspondence. You are definitely the front of house representative and backbone of the company, thank you also for the beautiful house warming gifts, love cooking with the Scan pan, and other House Warming presents.

Reese (Hotondo Building Supervisor) Great communicator, always returns your calls, provides weekly report updates. Reese is a positive, effective Supervisor ensuring excellent workmanship, Reese provides excellent advice and is a quality professional, ensuring work is completed to the highest standard.

I would like to applaud and acknowledge the team at Melton. This project began approximately 7 years ago after some discussions and viewing homes with Darren Pollock. Darren patiently guided me through the complexities of the subdivison and services connections which was out of the scope of his role, but without his support, I would not have… Read more ·  1

taken on this challenge. The end result is truly incredible and the whole neighbourhood agree. Hotondo Melton allowed me to add some of my own design elements- such as capturing the North sun, old red bricks and feature leadlights, which are more asthetically appealing in the oldest suburb in Melbourne (The Anchorage- now Williamstown) I felt supported during the entire process and nothing was too difficult. All costs came in at budget, so I am one happy customer. Thank you team Hotondo, Geoff, Karen and Darren. I will miss your guidance and support. With thanks

It was a pleasure from start to finish. I had a budget and within that, they designed a house that I am very proud of. The building team were polite and obliging when I came to the house build from time to time. I felt like they really cared about making it a beautiful finish and were easy to talk to. The admin team were always available to… Read more ·  1

discuss any minor changes that I wanted to make. I had a designer to help me with all my selections. She gave me the confidence to try a few different ideas. They looked amazing at the finish. 2 years on and the place looks as beautiful and fresh as it did when I walked in. I am being asked constantly, who built your house. “It’s so spacious and light and architecturally beautiful” Every time I walked into my house, I cannot quite believe it. Every angle was thought about to get the most out of the views or the light. I loved building with you guys. I remember I desperately wanted to be in by Christmas and one day I arrived to a row of work vans and a bunch of guys all getting the last bits finished. I was handed the keys on the 22nd of December. I have a recollection of such a fun time building with you guys.

We recently built our home with Hotondo Homes Bendigo, and we couldn’t be happier with the experience. A special and sincere thank you to Jenny, who supported us throughout the design and customisation stage. Her patience, creativity, and attention to detail made the entire design process smooth and enjoyable. She truly listened to our ideas and… Read more ·  1

helped us customise our home to suit our lifestyle perfectly.

We are equally grateful to Kyle, who guided us through the entire build process. His communication, professionalism, and responsiveness gave us great confidence at every stage. He was always approachable, kept us informed, and ensured everything ran as smoothly as possible.

Even after handover, the team continued to be supportive. They were very helpful in addressing and fixing items that came up around three months after completion, which really showed their commitment to customer care and quality.

Overall, the team at Hotondo Homes Bendigo delivered a high-quality build with excellent customer service. We are very thankful for their support and would highly recommend them to anyone looking to build their dream home.

Kind Regards, Mahesh, Sruthy & Tara

The build itself was well organised, with trades onsite regularly as obviously required. We are happy with the end result of the finished house and love living in our new build. Any issues that arose during the build were dealt with promptly and… Read more ·  1

to our expected standard.

The only issue that didn’t get rectified was the water tank. The one we received was not the correct size as per our tender documentation which we are disappointed about as it is 500ltr less than expected.

The interior designer (Karen) was fabulous to work with and did a great job assisting us with our floor plan design and final selections.

The final build was later than expected, mostly due to weather delays, which can’t be helped. After the build, the identified defects were rectified within a good timeframe.

We were allowed access to the site during the build period which was beneficial for us as having never built a house before it was good to see each stage progress.

“Shay and her team are amazing” Our names are Richard and Jennifer, We saw Shay and her team 10 years ago when we wanted to build our home. Due to things happening, it took us 10 years to actually build. Shay kept the promise she made to us 10… Read more ·  1

years ago to build us the home we wanted. Shay and her team are amazing and will do everything they can to get you into your dream home.

Thank you Shay

Richard & Jennifer

THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. Having a mental breakdown at age 32 was not on my to do list. What should have been one of the most exciting times of our lives — building our dream home — quickly turned into an exhausting, stressful, and deeply frustrating experience, all because of this builder’s complete lack of professionalism,… Read more

communication, and respect for their clients.

We were promised a 48-week build. It took 64 weeks — with no proper explanation, no ownership, and absolutely no urgency. A significant delay was caused by the builder due to a ‘clerical error’ made on our HCBF insurance – this took over 11 weeks to rectify causing an 11 week delay before our build even started but yet all Michael could do is try to return blame to us for not providing adequate access to the site.

Throughout the entire process, communication was beyond poor. We were left in the dark for weeks at a time, constantly chasing for updates and getting nothing but vague, dismissive responses — if any at all. It genuinely felt like once the contract was signed, we were no longer a priority.

Our bathroom tiles were laid in the wrong orientation despite the plans clearly showed the tile orientation. Again, a problem we were told was our fault for not telling the tilers to stop when we noticed the error.

We thought that we were getting to the end of this nightmare, then came the OC dramas. Yet again it was councils fault, then it was our fault. I have an email chain sent from council to Michael clearly stating that we needed to have a steel water tank installed in order to have the OC issued however he neglected to pass the information on. So there we were, on the day the OC was due to be issued having to call around to hope that someone could make and deliver a tank to us yesterday – of course another added expense we hadn’t accounted for, not that Michael cared.

The delays didn’t just push back a move-in date — they caused significant disruption to our lives. We were forced to extend our rental, re-coordinate multiple furniture deliveries, and carry the weight of added financial pressure. But worse than the money was the emotional toll. We spent months feeling stressed, powerless, and ignored, watching our timeline slip away without any sense of responsibility or care from their side. There was no transparency, no consistency, and no genuine effort to make things right. The build felt mismanaged from start to finish, and we were left to pick up the pieces. What should have been a milestone full of excitement ended up feeling like a drawn-out battle we had to fight alone.

If you value your time, money, and sanity — stay far away from this builder. They are disorganized, unresponsive, and showed a complete disregard for the trust we placed in them. We regret ever choosing them.

I honestly do not understand how this company receives 5 star reviews, even their head office confirmed that I was not the only person to make a complaint about Michael.

We were offered 10 weeks compensation - not sure how that figure was calculated however we wanted nothing more than this nightmare to be over and to never have to speak Michael again. Turns out our wish was granted, not only did Michael not attempt to make our handover, we have not heard a word from him since.

Before you do anything with this builder, I urge you to contact me so I can give you a clear and concise recount of our experience.

If I ever recover from the emotional distress this process has caused and decide to build another house, I will be going straight to Brad and the team at Stroud Homes Dubbo!

PS - If you're reading this and have any sort of business or operational management experience - reach out to Michael, he needs it. This business would operate a lot more effectively with the correct systems in place.