KitchenAid Stand Mixer

Well I have tried to be reasonable and give kitchenaid every chance to provide service. But quite frankly they drive you to frustration and force you to make sure others make their purchasing decisions taking into consideration their reputation for poor service. Purchased January this year. First unit blew a motor first use. It was changed over… Read more

by HN. Second unit now has a stuck speed switch. HN will not replace… told us to contact Kitchenaid or leave it with them to have it repaired. 4 weeks minimum which means no mixer at Xmas. So I have emailed kitchenaid. Started promisingly where they claimed we could send it back and it would be replaced. We asked 3 times whether it would be replaced with a new unit? No answer on 3 occasions. Received an email back finally apologising for delay. Didn’t answer our question. Starting to sense that the replacement is going to be a refurbished mixer not new…. Just refuse to answer our question. So here we are with still no response after 2 more emails. Now after feeling nervous about kitchenaid we are finding that their poor service and poor product quality is well documented. It also felt like they were going to send out a replacement, prior to us returning the faulty one but this changed. Not returning your emails is just poor service. In reading further anyone looking to purchase a kitchen aid mixer, make sure you are fully aware of the running time restrictions which are never mentioned by any HN sales staff. Well … I invite the head of kitchenaid to respond. We are still waiting for an answer on whether the replacement is new or someone’s old refurb… they just won’t answer the question. I note that kitchenaid monitor this site. No response whatsoever from kitchenaid. This is very worrying but completely in line with our experience so far. Here’s a further update… Still no mixer after receiving an email stating that kitchenaid were sending a new unit. I have now sent a further 4 emails chasing up delivery and no answer. This is laughable, how can this company provide such poor service. Just don’t purchase this companies products as their service is the worst I’ve seen. They monitor this site and… nothing just no response. What the hell are they doing? I’m now going to write to HN and provide all the emails to prove how difficult they have been. I will also attach them here so you can all see how poor this company is at service.

Update: After emailing HN they had to step in and discuss with their kitchenaid rep. He emailed admitting that the service team has misrepresented and incorrectly advised of procedures. He offered a replacement or refund through HN. We thank HN and the Rep for doing this but we just can’t accept the ridiculous waste of time and emails back and forward. Given the offer, we nervously replaced the faulty unit. Crossing our fingers. I would be more than happy to advise kitchenaid as to how to make a huge improvement to their customer service which in the long run will only improve sales.

Excellent, highly recommended. The rubber edged beater actually works as intended. If you like cooking this is a perfect choice, they last decades. Lots of optional attachments. I have the pizza roller & the mincer. I use the mincer to coarse grind veges for soups & casseroles as well as making my own mince. Show details

Best mixer ever!! – Loving it! Makes baking so much easier! I absolutely am over the moon with how well built it is. Definitely recommend it to anyone who likes to spend time in the kitchen creating delicious dishes and baking! Money well spent. The accessories make it even more convenient too! Show details

Still Going Strong – I have had my mixer since 2011 and it's still going strong. It's never skipped a beat. It does everything as described. The only extra attachment i own is the scraper paddle attachment which is the only paddle attachment I use. The attachment that doesn't get much use is the dough hook. But it's there if i ever need it. After 10 years I did… Read more

notice some oil leaking, but it's only minor and not something that bothers me too much. The 2 black knobs have snapped off but this does not effect it's use, more just the aesthetic.

I think this mixer is worth investing in. I have nothing but great things to say about quality and performance. It's a workhorse and can whisk meringue with ease. I understand the price point is high, which at the time was a big splurge and something I didn't take lightly. There has been 0 regrets.

Beautiful, functional, never hide it away – Custom service above reproach. My mixer was accidentally damaged and kitchenaid replaced it with a brand new machine including my engraved name that I had in the original machine. This was done as an act of good faith and without my asking. I love my machine and kitchenaid service. Show details

Over a month, still waiting for the product. I brought this on the 6th May as a mothers day gift. It was meant to be a great surprise and a special gift (she had been hinting for years). Here we are over a month later and still it hasn't arrived. She is so disappointed she has said I should just cancel the purchase. I have emailed and enquired to… Read more

the delay and the response i got was "yes we didn't get this right", but there was no effort to correct things. Normally at this point you would expect some customer service to rectify things. Only a promise that it would come in a couple of weeks. That time has come and past and still no product. I get that the product might be low in stock in NZ, but then it should mention that at the time of purchase, many other retailers do. It appears that they were not only low on stock but there was no stock in the country for our order. Could you not at least get one sent from a local supplier to us? Offer a conciliatory product voucher to make the wait feel less painful? It feels a lot like you just dont care....

Unreliable Replacement Process for Expensive KitchenAid Mixer-5KSM150PSAER I bought a KitchenAid stand mixer in January 2025. The coating on the accessory peeled off, making it unsafe to use. KitchenAid informed me that the replacement would take a month and a half, until the end of April, but they haven't confirmed an exact date. Without these… Read more

accessories, I can't use the mixer, which cost $650. This delay is unacceptable and unprofessional. Can I trust KitchenAid to deliver on their promise? I urge them to expedite the replacement and improve their warranty service to be more responsive to customer needs.

Beware the hype - they are not that good – I have had this mixer for almost 5 years. It has broken down twice. I make bread with it 3 to 4 times a week. First it was making really bad noises and was fixed about 2 years ago. Right now it is not working at all. One day it was fine the next day you could tell something was wrong with gears and then it stopped working all together. I rang… Read more

Kitchen Aid and their response was that I use it too hard. That I shouldn't be using it for more than 6 to 8 minutes at a time. Seriously. Try making sourdough bread in that time frame. They said that after 8 minutes you should let it sit for 15 to 20 minutes. I kid you not. OMG how long would it take to make bread then. For most things you do with it you are going to be using it for longer than that. I think if the motor is that sensitive to overheating they need to work out how to stop it from happening. If there had been more people writing reviews after using it for so long I don't think I would have bought one.

Don't waste your money on one of these if you are a serious baker.

Overheats on my doughnut recipe – My Mums Kenwood mixmaster 50yrs old never missed a beat on this one, they don't make things like they used to. Overheats and stops working every time. Nasty. Show details

Arrived broken – After years of wanting a kitchen aid mixer I finally purchased one. It arrived after 2 weeks, and I pulled it out of the box and turned it on. It was broken, it would not turn off when put back to the 0 position and would keep spinning. I did not get to even use it. Then I wasted 90 minutes of my life on hold for a woman to not offer any apology… Read more

but say "well what's wrong with it". I told her and she said she will send me a australia post sticker. I asked why I have been waiting 90minutes in a supposed "your are 5th in the queue " for a 2 second phone call. She told me there was only 2 of them working that day. This is a business worth millions and they employ 2 staff members, one which needs education on customer service. Then I waited all day for an email that never came and had to call again and waste another 40minutes of my time on hold. I have now returned it and am waiting for a new one to arrive. Hopefully that's the only bad experience I have but this has left a very sour taste in my mouth. They don't respond to the online emails either, or instagram private messages. Worst customer service

Customer service – Customer service is 0 star. They received a returned item a month ago. I still haven’t received my money back. Worst customer service ever Show details

Customer service what a joke – Purchased a stand mixer for a relative on 25 August 2023. On arrival relative (80) decided they no longer needed it and asked me to return it for a refund. Here is where the fun begins. GRAB A COFFEE you will need it. Online returns are down and phones are not being answered. They are doing a major website system upgrade. Put in an online email… Read more

request and we will get back to you. Yeh right. Ended up going through kitchen aid Facebook page to get marketing email. Two days later they respond and send me return details and off to post office I go - they refuse to accept return as it does not have correct return information to lodge in their system. Emailed marketing again -they did not have my details of my purchase in the new system and could not access past orders. I gave them this and they rang me. Very lovely people on phone and very helpful. Apparently l was given the wrong return authority the first time but parcel was successfully sent (visit 2 to PO). This is a 13 kg box and being disabled it is not easy for me to carry it. So I thought yay easy smooth sailing now. WRONG. l have heard nothing since sending the parcel back to them. So on 22 September l check tracking info and the package was delivered 14 September. Still no word from KitchenAid. So I finally get onto customer service. A 30 minute wait later l get told we can see you have made 2 return claims on this item and those cases have been closed. We need proof you have returned item. So I give them the return tracking number. We will go and look in our warehouse for it now. Well it is now 1 October and still no word or refund. This is beyond a joke. Why am I having to run around and chase this up. Where is my refund? Annoyed, frustrated and unimpressed with customer service received so far. UPDATE 16 October - 2 weeks ago I made a payment dispute claim with Afterpay. They investigated and gave Kitchen Aid 2 weeks to respond. No word was received from Kitchen Aid to the claim. Today the claim was closed and I am receiving a full refund. I have to wait another 2 weeks to be reimbursed. Message to Kitchen Aid your customer service SUCKS. I will NEVER recommend this company to anyone.