Mail Call

Pathetic service – Courier threw package over gate that clearly labelled not to do so.The package and contents where destroyed by the resident dog.Ive tried contacting Mail Call couriers but the phone is not connected.What an absolute disgrace Show details

Better operators and businesses available – I was a driver. Drivers are sent in opposite directions of jobs they have on board and given jobs of priority that prevent delivery of jobs that are reaching their time limit. Management are like any other, the more customers a company has the more work they have and cannot do. Look for another courier company as mail call has businesses like Iconic that take front and centre stage - iconic jobs are priority. Show details

Confused - but content! – I ordered a delivery within 3 hours from The Iconic. When I saw they used Mailcall - whom I've never heard of before - I checked their' reviews; of course, I then panicked! Well, now I'm 'confused' by the bad reviews. My driver '262' was great, very pleasant, delivered in 2.5 hours - and the tracking was accurate. I'm very content by the service, my package was in perfect condition. Could not be happier!  Show details

What a team – We're a new customer and sent packages every day for the last two months expecting normal courier all day service however was pleasantly surprised to have them picked up within 15-30 minutes and delivered in 2-3 hours....And somoe have been from CBD to Penrith. Awesome delivery service, great customer service, friendly driver and happy customer. Keep up the good work, we love you guys :)

reliable and good timing – pretty decent service for the money paid sometimes drivers are not sure of how to pick up and where to pick up because they have never done the job i guess a bit more training for the drivers would help

Mailcall Couriers – My advice here is check them out carefully. MAILCALL. I'm like the countless others and have read online about complaints with Mailcall and late payment fees. Here's mine. Saw late payment charge start appearing on my statement. Not that late maybe, 15 days. I queried them and they said it was an automated charge and they would not… Read more

budge on the fees.

I asked if this is company policy to charge late payment fees and they said yes - it's in the fine print agreement. Yep didn't have a copy of the agreement. Requested one - checked it and yep in small print it's buried in there.

Even the rep who signed me up didn't speak up about it. In trying to get to the bottom of this, when I queried him he told me it was something he did not believe in and felt it was doing a lot of damage to the company name. Really?

I had a real issue with this. I wasn't informed and should have been.

I decided to move company immediately. Found a new company bigger and better - actually found three all with no late payment fees. Statements on time - couriers on time. And have been with one of them now since. Awesome company to deal with.

So getting back to Mailcall. In my view it should have been made very clear upfront that invoice need to be paid in tie to avoid these fees which accrue. So each months you pay interest on the late payment fees and so on.

Whats fair and reasonable - I ring them they discuss they these are their terms - they drop the initial late payment fees as I am now aware and then we move on - they keep us we are happy with their customer service. That's what most companies do in a matter like this. It's not hard!!

So I paid courier charges owing in full but not the late payment fees. By this stage it had accrued to I think a $200plus.

4 years later I had my bank account frozen and an amount over $1000 removed from my account due to a court action taken by Mailcall for not paying these late payment fees.

A court action I new nothing about. Why - No correspondence - no cal chasing - no nothing.

Mailcalls strategy was obviously to let the late payments fees accrue to a recoverable amount and then off they go.

Bang!!. Gottya

Very classy!

So, there was no correspondence from Mallcall - No legal letters - No effort to call me for the Rep to say these guys are not going to budge They had my number. They had my email. Nope let's just let the interest accrue on the late payment and in a couple of years recover.

So congratulations Mailcall. You are awesome.

You recovered your late payments plus interest I notice.

But you lost the customer.

So we now have grown and spend over $5K a year with another courier company. As mentioned we have been with them since. Very happy. An absolute delight to deal with. I order express couriers and they are on time. It's awesome.

And we have a rep who looks after us.

Let's do the sums.

$1K recovered vs $20K plus in lost sales.

Take the $1K, I suggest take the management team out for a nice dinner at Hungry Jacks or KFC as a reward. You guys deserve it.

From my experience and by the look of it, many others, think very carefully about using Mailcall.

Stay Away At All Costs – Couriers take FOREVER, every second day I am having to fight with customer service because drivers take your jobs home WITHOUT notice, and become un contactable due to 12hour work limit. Staff don't return calls and are rude. They charge 40% interest on your account compounded weekly. Crooks, stay away at all costs, use Star Track or Couriers Please.  Show details

Extremely Rude Staff And Terrible Service – I have ordered a few items from The Iconic on my 18th on Thursday and paid for it to ship on Friday evening. However, there was some issue with the shipping as the delivery person couldn't find my apartment. I did leave a comment asking for the delivery to give me a phone call. Which she did, however, she was at the wrong address. So I called her… Read more

back and she was very rude and decided to return my package when I told her she just drive pass me and I was waiting for her on the street while it was raining. Moreover, as I was going to get on the flight early next morning I called her again and apologize to her even if I was the paying customer and did nothing wrong, and asked if I could Uber to meet her at her next delivery location and explain to her the situation. She rudely agrees to meet at her next delivery location. So I Uber to the address, when i got there and waited for a good 5 minutes I called her but she blocked my number. So I used my other phone to call her and she yelled at me saying "I'm not gonna wait for you mate, you are late!" and she hangs up on me. I had the called on the loud speaker so even the driver heard it and he was very shocked with how she spoke to me. Not only that the Uber ride cost me a good $58! This is my first time using Mail Call service and I will assure that it will also be my last.

Appalling service – This has happened numerous times with them. Booked their so-called 'red-hot' service. 5 followup calls needed to track (very) late delivery. Appalling service.  Show details

Worst Courier Company- New Customers beware- DO NOT use them – Booked the job the day before for next day 09.30am pick-up and deliver but never turned-up till 02.30pm. tried to deliver after 05.30pm when the premises were closed. Worst staff, not helpfull at all. Say they try to do their best. But their best is worse. Also said it's in their contract. Will not use them again  Show details

extremely unreliable and unresponsive – Mail was sent to North Ryde processing centre, got picked up by Mail Call courier to be sent to Macquarie Park (the distance is walkable). It is now four days later, and mail is nowhere to be found. Left sms to the courier, no reply. I don't have anything nice to say about this company.  Show details

Extremely BAD BAD delivery service – an extremely important delivery requested for delivery any time Friday to a major restaurant in preparation for Fathers Day . All paper work correct but driver decides to deliver on MONDAY What a joke!!! Use them at your own risk!!! can we rate a minus  Show details

I wish I could give 0 stars – The jobs are never on time! They are always late and the customer service never helps then just tell you how busy they are. Usually 3 hours late and they don't compensate when they are late!  Show details

The most rudest and offensive service! – I arranged delivery for my customer in Melbourne, who was abused and shouted at by the Mail Call delivery driver in a most offensive manner. It was unwarranted and deplorable behavior in any circumstance! Mail Call never responded at all to messages left about the complaint.

Service gone downhill – They used to be reliable but in the last 6 months or so what used to be a 3hr turn around service has turned into an all day afair. So many times now booked a job 9-10am in the morning and end up chasing them around 2-3pm in the afternoon to see when its being picked up??? Will be looking for another provider.

The worst Company to deal with – Worst Service through out the company, accounts, deliveries, etc. we were dealing with them few times, until decided that there must be some others who can service you better. Do yourself a favor... Choose another Company in fact with better rates.... We did and will never use Mail Call ever again....

20 days for 1 shirt! – I live in Brisbane. I ordered a shirt from Perth. It took 18+ days to come and it ended up being 3 sizes smaller then i ordered. This was unbelievable since i was going to a party that night and had to spend an extra $20 on a shirt that looked terrible. I just can never rely on this company.

Unreliable – Five hours to deliver from booking time, wrong vehicles sent, i.e utilities on another paid VIP as they stated would need to pick up at 7am to arrive at 10. Arrived at 8am church not open, 11 am service. Many times slow delivery, same problems!

Terrible, Just Give Up On Deliveries – Terrible service, no package received. Ordered a pair of shoes online for express delivery, there was supposed to be a 4 hour turn around. I was off work at home the whole day as for the delivery I had selected "no authority to leave". There was no attempt to deliver the parcel at all, there was no knock on the door and the front door itself was open so all that had to be done was to call out through the screen door.

Pathetic Service – Unfortunately, I ordered a package via the Iconic and paid for express delivery (same day). At 7 o'clock at night on the Friday I received a phone call from the company informing me that my package will not be delivered until Monday. I desperately needed the package for the weekend. The gentleman on the phone showed no empathy and did not offer… Read more

any further solutions to my issue.

Upon calling back, as I was unsatisfied I was informed that I would not be able to pick up the package myself and that it would be easier to REORDER my goods from the Iconic which I could get on Saturday - rather than wait until they delivered my order on the Monday.

As a company that supposedly prides itself on fast, efficient deliveries, it did not meet my expectations. I have also forwarded there details onto the Iconic for management to review this company as a freight service when they are unhelpful and clearly cannot meet the expectations that you pay for. In my experience, if a driver cannot deliver goods PAID to be delivered by a certain time frame than another driver is usually available to pick up the goods from the original driver and make sure that the customer gets their products as intended. Would not use this company again - it would also make you question individual organisations who would choose a freight service like this one that can quite clearly damage your reputation and support fraudulent claims in being able to deliver in a certain amount of time.

late! wrong delivery! angry customer service staff! never admit they did wrong! – horrible! we have been with them for over 15 years. they used to be prompt and reliable, don't know why since 2014, they become totally different! the drivers came don't know what to do? drivers are always late?? they even deliver to wrong address and deny it??? customer services staff are not here to help you but to be very angry with… Read more

you, shout at you, hang up the phone on you????

i doubt this is still a business running entity, except for when they chasing for payments!!!

Do not use - late deliveries and then threatening to sue us because they email invoices to wrong add – I have never posted a review online but people really should be warned about Mailcall We stopped using them when a 3 hour courier took over 9 hours to deliver job which seriously inconvenienced the lcient, having to stay back til after 6pm to wait, they constantly lied to me about where the driver was going eg he is in Strathfield, going straight… Read more

to your client in Alexandria, ring 1 hour later, he is in Matraville (other side of Alexandria from Strathfield so he has gone straight past) and is going straight to your client. 30 minutes later he is going to the CBD (past Alexandria again). Finally delivered after 6pm.

We stopped using them.

Then 3 months later we get a court summons for over $4000 when we had used less than $2200 of courier services, we asked the rep to come out and see us, he turned up on about 30 minutes (wish their drivers were that quick!), we showed him the court summons etc and our booking log etc He was "flabbergasted", looked up his ipad and found they had the wrong email address for our accounts department and for me (left the .au off - doh!). Fixed the email addresses on the spot and said he would sort it out with accounts. When we chased him up he said it was in the hands of the courts and there was nothing he could do. So we rung their solicitor and they said you have to email, we emailed the facts to them including payment receipt for paying what we owed. No response from the solicitor (maybe he's got wrong address too!) despite leaving voicemail for him. So now we have to lodge defence with the courts and waste a lot of time. Why did we ever let the rep in the door!

A few points i get from this;

1. They must have a seriously inept accounts department, not only can they not enter an email address correctly but they cant make a simple phone call to follow up a late payment.

2. They probably do this a lot and actually rely on late payment/penalty fees to increase their revenue, the solicitors fees are included in the claim so there is minimal costs to them. I don't remember signing terms and conditions but they probably have some real nasty ones which tie you up in knots and make their case pretty safe. Will see how we go!

In short - DON'T USE MAILCALL

Dont Use Mail Call – Worst courier in sydney. Should not even get 1 star. Shocking service, extremely unreliable, consistently late for urgent deliveries, aggressive and loud account manager, constantly overcharged on invoices. Unreasonable accounts department. Staff do not communicate with one another and complete lack of attention to detail. This company couldn't manage their way out of a paper bag. Don't use them, you will regret it.

Driver almost ran us off the road! – I am a business owner in the Chatswood area and we have used this company in the past. Just this afternoon my partner and i were reversing out of our driveway when this driver came screaming down the street in his white van (Rego numbered noted) and instead of giving way or even slowing down he swerved around our car and sped off. I honked a… Read more

number of times hoping he would realise what he had done. We proceeded onto Pacific Highway and behold our surprise, the same van next to ours! He noticed our car and decided to shout abuse at us following closely next to us, changing lanes, getting in front, swerving in and out of traffic. We tried to ignore him as we didn't want to get involved in any altercation in peak hour traffic. When he realised he wouldn't get anything from us he sped off!

Now, as a business owner myself I would definitely look into whom i employ or give contracts to! This is ridiculous and dangerous what these people are capable of!

Never ever dealing with this company and their 'thugs' again! And i'll make sure that my business associates know about this as well!

Absolute rubbish coming from a drivers point of view – Okay here it goes.. Ive been with Mail Call Couriers for a small amount of time and they are one of the worst companies in Sydney. The runs are horrible and its not a set run unless you've been with them for 5-10 years then you'll get a set run. have to be at Pick up location at 8am and I live in Fairfield and most pick ups are at Surry… Read more

Hills/Bondi... so getting there is difficult, I leave home at 6:30am. If you are late at pick up then you get penalised.

The run is a nightmare... Surry Hills to CBD then CBD to Avalon.... then Avalon to surry hills > Tarren points > Liverpool > Galston > Pennant hills > Blacktown... over 400 kms in a day like this.

$15 a job.. usually 15 jobs so that equals $225 and you get $25 for fuel.. that all equals to $250... then you pay tolls which is on average $20-$25 and 400 kms is around $50 plus the usual 20 percent tax ($50)... so you end up getting $125 cash in hand for 12 hours worth of work.

Now you do the math.. 12 hours x 5 = 60 hours of work a week and you clear $625 so on average thats $10.40 an hour.

Do the math before you sign up with any courier company.

Thanks

Worst Courier company ever!!! – The worst courier company ever, always late with urgent deliveries. standard booking always delayed so the company is forced to upgrade the booking to redhot vip, which is the most expensive booking mode, just ensure it will on the same day. Never had a delivery arrive on time. customer service isnt very helpful and the account manager is often… Read more

unreachable and takes a couple of days to respond. Never once had a package arrive on time without major delays.

Always late, urgent deliveries are always late, caused major problems with delivering packages late

Never Use Mail Call couriers – Appalling Service We were also hit with excessive late payment fees after not receiving any invoices for 3 months. When I protested that the company knew our address and phone number (as couriers had been to our premises!!) but had made no attempt to contact us in this way, staff were not prepared to discuss - nor make any attempt to keep us as a… Read more

client after a 7 year relationship.

Absolutely the worst customer 'service' imaginable.

We have terminated our account.

Very expensive, poor accounting practices and zero customer service

really good service – I really love these guys, I have been a business client as well as a customer and have been really impressed. The three hour delivery is always great, and have not had a crappy sub-contractor courier type ruin the experience, which happens a lot with other companies. the driver will always help you if the packages are over weight and I think their… Read more

booking system is really great, with real time tracking on the website. Call centre is also really good! on time, effficient and pretty well prices for 3-hour-delivery

Rip off merchants – Was charged an exorbitant for alleged waiting time when there was none - don't use this company for couriers, they will try and rip you off. When we queried we were told "that's it" and now they are charging us late payment fees for the dispute. Be warned, do not use Mail Call. Rip off merchants

Overcharged for 4 years – We were initially charged $8 for a local pushbike delivery which went up to 12.85 over a four year period. Then we started working closely with another company who were paying $5 for the same service. We rang up to complain and to discontinue our service and Mail Call offered us $4.35 for the very same pushbike service. It's just not the right way… Read more

to do business so we found someone else just as good who charge all their customers at the same rate.

We stuck with them and gave them chances whenever they let us down and we just feel they took advantage

Professional and Reliable – A professional company that we have been using on a regular basis for over a year. All the drivers are smartly dressed in corporate T shirts making them easily identifiable. Drivers are always friendly and helpful. providing an excellent and on time delivery service This courier company provides good value for money

Amazing Delivery Company, 3 hours Delivery when brought item Online – This my 5th time using Mail call, everytime i buy online i make sure they can deliver cause they can deliver the same day you buy!!, there online tracking system is amazing and is on point when the package will arrive it even has a timer! there drivers are also Very Kind and there not angry always happy! if your thinking about signing up with the… Read more

company for your online store DO IT, 3 hour delivery for syd and melb not all areas but still good, the customer will want to shop at your online store, same day delivery? if they know what they already want and do not want to drive can just sit at home and buy the item and 3 hours later it comes, so convenient !! Same day delivery when buying online on some sites, 3 hours timeframe amazing!! aus post take like 6 days or even more!, the online tracking system is extremely built good and does what it suppose to do track ur order! it tells how how many minutes tell driver picks up package and when he will drop it off and the time is Spot ON!! and there rates i seen is very cheap for 3 hour delivery! just amazing!! everything about Mail call is possitive this company will surely rise high if they keep everything in track

Fantastic Service – I had a stock standard delivery booked in last week and it went pear shaped with my client wanting a change in delivery location and then being unavailable at a dodgy delivery destination. the staff at Mail Call in the call centre, and the driver, were fantastic and couldn't have been more helpful. Well Done Mail Call ! Service, Call Centre Drivers

Driver did a pee on the bushes – We just took a delivery this morning from Mail Call. The driver then walked out of reception went over to the bushes just outside the door and proceeded to pee in the bushes. Was stopped by our Sales Director, lucky it was him and not one of our customers... What a great way to represent your company Mail Call....not! Absolutely disgusting