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StarTrack
1.3 from 4,629 reviews · View Statistics

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Bruno

BrunoSydney, NSW

Garbage service, terrible support

published

Scheduled a delivery from 1-5PM. Was home all afternoon. Received an email said delivery was done. Nothing delivered - called support only to be told the "driver made all possible efforts to contact and no one was home". Absolutely rubbish. When I said I took time off work and was home, was told this is a he said/she said situation. Terrible.

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somyeong p.

somyeong p.Sydney, NSW

  • 3 reviews

Don't use them and let's start a partition to put them out of business

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Sad Sue

Sad SueSydney, NSW

  • 3 reviews

Don't use them Australia Post

published

Am the receiver. First delivery delivered to block of Units next to my address. I gave full details of address as it can be tricky. They did not even phone. Neighbour brought it to me.
Second delivery was meant to be today. I was home. Apparently driver could not find address. Rang "my mobile" and was diverted to AGL! Driver obviously can't dial numbers. I wish Australia Post would use another company.

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1 comment
StarTrack
Star T.StarTrack
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Bridie L.

Bridie L.Northeast, VIC

Please travel 200km to collect a parcel we didn't even try to deliver.....

published

I received a 'Sorry we've missed you' parcel collection slip in my mailbox, even though no attempt was made to deliver the parcel. I was home, the front door was open, we have a doorbell etc etc. This has been our experience with every delivery we've ever had from Star Track.
In this case the slip said to pick up the parcel the next day, from a depot over 100km away. When I called Star Track neither the consignment number or the barcode on the slip are actually linked to any parcel details, so they can't organise redelivery and have no idea if my parcel is actually at the depot even if I did do a 200km round trip to collect it.

Pity we can't give them negative ratings.

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1 comment
StarTrack
Star T.StarTrack

Hi Bridie, Ted here.
When you spoke with StarTrack, you should have been issued a case number. Have you got that or failing that, the parcel's consignment number handy?

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Chris Turner

Chris TurnerGreater Melbourne (Inner), VIC

Would give zero stars if I could! Even snail mail is faster and more reliable

published

Their depot is a mysterious black hole and packages will sit there for days. Their service desk has no idea what's happening but are all too happy to reassure it will be delivered tomorrow. Tomorrow never comes! This is not an isolated incident, I've had two other deliveries exact same experience. I had two other packages arrive quicker, one from US the other via snail mail.

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1 comment
StarTrack
Star T.StarTrack
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Caroline

CarolineGreater Melbourne (Outer), VIC

  • 2 reviews

Great service!

published

Twice now, we've had parcels delivered, and weren't home. The parcel was left, but someone in my house left the parcel in a spot where I didn't see it! I rang Startrack both times, and they sent someone around, either that day or the next to make sure I received it. I call that great service.

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1 comment
StarTrack
Star T.StarTrack

Glad to hear it Caronline!
And thank you for taking the time to leave some positive feedback.
-Ted

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PS1

PS1Sydney

  • 3 reviews
  • 4 likes

Attempted Delivery - No one in attendance

published

Absolute rubbish service, was waiting patiently at home and then "Attempted Delivery - No one in attendance" pops up on the online tracking. Don't lie StarTrack, you never bothered coming. Didn't even leave a card.

Incentivised ReviewNo
Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
StarTrack
Star T.StarTrack

Hi, Ted here.
Have you got this parcel's consignment number handy?

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Never use

published

Two complete muck ups for a pickup, the second the driver came out of the allocated pick up time - no wonder I wasn’t home. I’ve spent the whole of the actual pick up time trying to get StarTrack to send a driver and ringing them with no call back or update. Would never use or recommend. Maybe less time on setting up bill payments in post offices and more time on moving mail and parcels.

Incentivised ReviewNo
Sender or ReceiverSender
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1 comment
StarTrack
Star T.StarTrack

Hi, Ted here.
When you arranged this collection with StarTrack, you should have been issued a booking reference number. Do you happen to have held onto that?

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Unhappy

UnhappySouth East Queensland, QLD

  • 5 reviews
  • 8 likes

Bad experience

published

Delivery was very late ... the Delivery guy didn't care at all that the box was damaged...product seems to be ok still testing ? They don't care about there jobs or who they deliver too..?

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Bo W.

Bo W.Metropolitan Adelaide, SA

No call No ring

published

I was at home the whole day, but no one ever called or rang the bell. It's just a small parcel, if you could come to drop the card, why couldn't you just bring the parcel and ring the f bell? The normal Post at least drop the parcel to the nearest Post office, where I can easily pick it up. Why the hell startrack return the parcel to a business hub that is far away??? To be honest, if you have no intention to deliver the f parcel, just dont do it. Why waste the f fuel and emit the green house gas for nothing?

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
StarTrack
Star T.StarTrack
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The reviewer stated that an incentive was offered for this review

They didn't even call!

published

So I asked the office if I can work from home because I am expecting a delivery today. They sent me a message that my TPG bundle is out for delivery. 4 hours later I received another text message that attempted delivery has failed. I did not receive any calls from the driver! I live in a building and far from the gate. can they not give extra effort to tell the receiver that they are at the place?

Incentivised ReviewNo
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1 comment
StarTrack
Star T.StarTrack

Hi Guada, Ted here.
I'm sorry to hear that this driver missed you. Have you got the parcel's consignment number handy by chance?

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Cherie S.

Cherie S.Greater Melbourne (Inner), VIC

courier and hotline receptionist the company hired are the most rude people I ve ever seen

published
Incentivised ReviewNo
Sender or ReceiverReceiver
4 comments
StarTrack
Star T.StarTrack

Hi Cherie, Ted here.
When you spoke with StarTrack, you should have been issued a case number. Have you got that handy?

Cherie S.
Cherie S.
StarTrack
Star T.StarTrack
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BRAD

BRADSydney, NSW

Business owners being ripped off with fixed price premium boxes

published

If you have an account with startrack and use the fixed price premium boxes. make sure you check your weekly invoice as you will be getting overcharged as the boxes are scanning at a larger cubic rate and you will be getting charged the next box size. It is a known issue with startrack they will not credit the claim either or fix the issue as it will affect their revenue.

Incentivised ReviewNo
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Brittany S.

Brittany S.Sydney, NSW

Terrible customer service, cancelled my delivery

published
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3 comments
StarTrack
Star T.StarTrack

Hi again Brittany.
I see you've been in touch regarding this delivery via our Facebook page.
-Ted

Brittany S.
Brittany S.

And yet no resolution.

StarTrack
Star T.StarTrack

Ok well if you'd like to revisit our previous conversation here, I should first confirm that I'm speaking with the same Brittany. Have you got this parcel's tracking or "consignment" (or "job") number handy? -Ted

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pwkellykew

pwkellykewGreater Melbourne (Inner), VIC

  • Verified

INEPT

published

Consigned two large boxes. Missed first pickup am 21 April. Was on the phone to Star Track when driver called again. Didn't ring doorbell. Third visit at 5pm but driver refused to give me copy of paperwork. Another driver came next morning. Then the consignment disappeared. Eventually admitted consignment lost. One box delivered 29 May! Advised Star Track of consignment number. Still awaiting second.

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Nikita

NikitaSouth East Queensland, QLD

Impeccable

published

I am unbelievably impressed with the service received. I have had the pleasure of dealing with StarTrack a handful of times now - great customer service and ridiculously fast delivery.
I am quite shocked at these poor reviews. It's an obvious case of only the bad experiences seeking to complain and not enough of the good experiences making it known.

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1 comment
StarTrack
Star T.StarTrack

Glad to hear it Nikita!
And thank you for taking the time to leave some positive feedback!
-Ted

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Nitida

NitidaSydney, NSW

Horrible service, not even deserve a one star

published
Incentivised ReviewNo
Sender or ReceiverReceiver
2 comments
StarTrack
Star T.StarTrack

Hi Nitida, Ted here.
I'm sorry to hear that this driver left so quickly. When you spoke with StarTrack, you should have been issued a case number. Have you got that or failing that, the parcel's consignment number handy by chance?

Nitida
Nitida
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william h.

william h.Sydney, NSW

Typical Australia Post "missing" delivery

published

Most courier service does not have the luxury of leaving their delivery at the nearest post office, and it shows.

Received an SMS this morning that delivery is coming. Received an SMS an hour ago that they "failed to deliver and left a card at my place". Spoke with the security guard on the ground floor of my apartment and checked my mailbox. No Card. No Delivery.

Just use Australia Post. At least they will give you a card in your mailbox and pretended they have attempted a delivery.

Incentivised ReviewNo
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2 comments
StarTrack
Star T.StarTrack

Hi William, Ted here.
Have you got this delivery's consignment number handy?

william h.
william h.
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Brian

BrianNorth Queensland, QLD

  • 3 reviews
  • 2 likes

Don't bother with this service. Avoid at all cost....

published
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2 comments
StarTrack
Star T.StarTrack
Brian
Brian
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jamierogue

jamieroguePerth, WA

  • 4 reviews
  • 3 likes

May as well just use Australia Post

published

For many years I was an avid fan of StarTrack "Express", I used to love their overnight or second day deliveries but they no longer exist. I'm less than 100km from my capital city and their deliveries are now 3-5 business days and mail ex east coast capitals for example Melbourne take 8-10 days and has been this way for way too long now.

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
StarTrack
Star T.StarTrack

Hi Jamie, Ted here.
I'm sorry to hear that your deliveries have been delayed. Have you got any of these shipments' consignment numbers handy by chance?

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Page 1 of 232

Questions & Answers

Kelly G.

Kelly G.asked

Hi,
My parcel with tracking number 2GLZ02352802 is listed as onboard for delivery at Mayfield West 7.55am.
As I have had issues with Star track before, I have been vigilantly keeping an eye out.
At 11.10 this morning a blue Star Track van drove down my street and passed my address without stopping.
I would think that if there was to be a delivery to my street apart from myself, they would be delivered at the same time. As I have had the situation where noone has come to the door previously, I am concerned that this package has already been designated for the post office?!

1 answer
StarTrack
Star T.StarTrack

Hi Kelly.
It looks like this was delivered before I got a chance to reply.
-Ted

Ash H.

Ash H.asked

so my order says it’s “delivered and left at door” but it’s location says in a place about 2 hours away... I checked my address on the order and it’s all correct??

1 answer
StarTrack
Star T.StarTrack

Hi Ash, Ted here.
Have you got the order's consignment number handy?

AkulB

AkulBasked

Hey There, I just recently ordered a Phone from Vodafone. They sent me a message for the item tracking and it came up with Australia Post. And then it said take a detailed order track and it took me to the StarTrack website. Instantly it said consignment failed to scan. And I was confused I kept checking and it said the same thing. If you need my Tracking Number, ask me in the the replies

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