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StarTrack
1.3 from 4,442 reviews · View Statistics

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Untrustworthy

published

I ordered a parcel from Amazon, which was supposed to be delivered the next day. I tracked the progress and waited for the delivery. No courier arrived. I received a text saying that they were unable to deliver. Then they marked the parcel as having been delivered. When I complained other than requesting a tracking number, nothing was done. Bad company.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
Kent

KentPerth, WA

  • 6 reviews
  • 1 like

Add an extra 2 days to that ETA Date

published

StarTrack are a bunch of liars. I don't care if my parcel is delivered late, that's fine. But please TELL ME that it's late. Don't just leave me hanging while still claiming that it's arriving on the 10th of November when it's CLEARLY not going to. Get someone to send me an SMS or an Email, or SOMETHING I don't care what it is. You'd think a multi-million dollar corporation would have the resources to send a FREE EMAIL to someone to let them know that.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi Kent,
I'm sorry to hear that this delivery was delayed. Have you got the parcel's consignment number handy by chance?
-Ted

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Ozspain

OzspainMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Incompetent

published

Tracking shows consignment bouncing around between depots, customer service use the standard COV-19 excuse for delays, but finally admitted they are ticked off they didn't receive Cartier watches as their superiors did, so they are all on a go slow.

No doubt will have to end up lining up at an obscure Post Office waiting in line only to sent off on another goose chase.

Avoid them if at all possible.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
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Dineth A.

Dineth A.Perth, WA

No attempted delivery or card. Item returned to Sydney

published

We were home all day and no one knocked or left a card. The item has already returned to Sydney from WA. Ridiculous service. Normally they are meant to be held for a week at a Depot?

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi Dineth, Ted here.
Have you got this parcel's consignment number handy?

W J G

W J GGreater Melbourne (Inner), VIC

Absolutely Useless

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
5 comments
StarTrack
Star T.StarTrack

Hi, Ted here.
Have you got this phone's consignment number handy?

W J G
W J G

It’s I2BZ01937026. I’ve already been advised by a Telstra out that’s been sent back. Can you reverse your course action.

W J G
W J G

Still not reply?

Sara

SaraPerth, WA

  • 4 reviews
  • 1 like

I would give 0 star

published

The courier guy didn't bother ringing my doorbell and left a we missed you card. I was home all day and heard the van pull up. I'm assuming because it was a slightly large package he couldn't be bothered. Why do i have to go all the way to welshpool depot (25 minute drive) to pick up my package...Why couldn't it be taken to a local news agency or something . It's just ridiculous. Paid for incompetent service...I wont order from any company that uses star track again. I dont have the time to drive all the way to depots just because your drivers are too lazy.

Incentivised ReviewNo
Sender or ReceiverReceiver
Shipping TypeDomestic
4 comments
StarTrack
Star T.StarTrack

Hi Sara, Ted here.
Have you got this parcel's consignment number handy?

Sara
Sara
StarTrack
Star T.StarTrack

This parcel scans as awaiting your collection at the Welshpool DC.

Michael H.

Michael H.Greater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 2 likes

Another incompetent courier

published

Startrack left us a 'sorry we missed you' card in the letterbox despite the whole family being home all day. There was no knock, no doorbell rung. Not sure how it's that hard to do either of those two things but they've achieved it. Not for the first time either.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi Michael, Ted here.
Have you got this package's consignment number handy? I ask because I can use it to let the appropriate depot know about this.

NADY171

NADY171Sydney Surrounds, NSW

Utterly Useless

published

This company NEVER attempts to deliver items to our address EVER, even though there is someone always at home. They ALWAYS just walk up and leave a card in the mailbox even though our front door is less than 10 steps from the letterbox. We live in town, not on a property its not really that difficult. Drivers are just Lazy in my opinion. And it was also the same story pre-covid.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
VIv

VIvSydney, NSW

  • 2 reviews

StarTrack fails to deliver - again!

published

The tracking details showed that an attempt was made to deliver the parcel but there was no one home and the parcel was delivered to the local Post Office. The parcel has now been collected from the post office. The delivery note on the parcel has a note stating (Leave At The Door If Not At Home). There was someone at home. The front door was open with a locked security grille. There was no note left to indicate an attempt had been made to deliver the parcel. The security video does not show anyone ringing the door bell at anytime during the afternoon. This is the second occasion in recent months where we have experienced exactly the same issue with StarTrack.

Incentivised ReviewNo
Sender or ReceiverReceiver
2 comments
StarTrack
Star T.StarTrack

Hi Viv, Ted here.
Have you got this parcel's consignment number handy?

VIv
VIv
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Left Package Without Permission

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi Kiera, Ted here.
Have you got this parcel's consignment number?

th3p03t

th3p03tSydney, NSW

Worst , no integrity / professional ethics .

published

I was waiting for a priority package (status @8:40 am) which was onboard for delivery.

I was home all day waiting for it and polling my mail box every 3 hours and had been a watchdog .

At 8:50 pm the status changes to “attempted delivery “
There was no one at my door and no “missed card “ left as well .

Unethical , they are lazy liars.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi, Ted here.
I'm sorry to hear that this driver left so quickly (and failed to leave a card.) If you don't mind sharing this parcel's consignment number, I'd be happy to check what the system says about this attempt.

Paul D.

Paul D.Greater Melbourne (Metropolitan), VIC

Disgusting service... unfit to be in the service industry!

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
2 comments
StarTrack
Star T.StarTrack

Hi Paul, Ted here.
When you spoke with StarTrack, you should have been issued a case number. Have you got that or failing that, this parcel's consignment number handy by chance?

Paul D.
Paul D.

Slack

published

Told I had missed my delivery... I was at home with my front door wide open the entire day. Clearly the driver did not even bother trying to deliver it. A shame, as previously had only positive experiences with startrack.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi, Ted here.
Have you got this parcel's consignment number handy?

Rusty

RustyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 7 likes
  • Verified customer

In the dog house as anniversary gift delayed

published

Wifes anniversary gift was meant to arrive on 16th it is now the 18th. Still no movement on the parcel if it doesn’t arrive by 5pm I will be in the dog house. It is simply not good enough. Cartier watches.

Update: 19th: still no movement. Imagine getting no gift for your first anniversary. Thanks Startrack.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
See all answers
3 comments
StarTrack
Star T.StarTrack

Hi Rusty, Ted here.
I'm sorry to hear that this delivery has been delayed. Have you got its consignment number handy by chance?

Rusty
Rusty

Already reported the thing. Getting nowhere, I understand there are heaps of cases but common. At least follow up the escalated cases. 4SJZ13740527. Doubt you can help. Prove me wrong.

Rusty
Rusty

Failed! There is a reason why your rating is 1.3. You asked me a question 5 hours ago. Still nothing

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Mark R.

Mark R.

  • 2 reviews
  • 1 like

Worst courrier in Australia and that's saying something...

published

Constant missed pick-ups, over-charging and delayed deliveries.
I have 9 years experioence with other couriers and hands down Startrack takes teh cake for teh least reliable and most expensive for the level of service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Andrei

Andrei

  • 3 reviews
  • 2 likes

No worth using them.

published

They left my parcel at the post office and saying that they couldn’t deliver as nobody was at the delivery address and they left a card. I was whole day in the office and did not see them, nor card received.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack

Hi Andrei,
I'm sorry to hear that this driver missed you. Do you happen to have held onto this parcel's consignment number?
-Ted

Hang

HangSydney, NSW

order haven't come

published

I've pre-ordered the new Iphone 12 pro max and was meant to recieve it yesterday, however have not recieved anything or a email regarding my order. when i tried tracking it, it is still currently at the depot location in sydney. when does my order arrived??????

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
1 comment
StarTrack
Star T.StarTrack

Hi Hang, Ted here.
Do you mind sharing its consignment number?

LAZY DRIVERS

published

If I could give it zero I would, I received a email saying a card was left as no one was home and to collect my parcel from the post office,I work from home and my office window faces my letter box, I never saw anyone & No card was left ether. StarTrack Drivers are the most UNRELIABLE,LAZY

Incentivised ReviewNo
Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
StarTrack
Star T.StarTrack

Hi Mike,
I'm sorry to hear that this delivery has turned into such a hassle. Do you happen to have held onto the parcel's consignment number by chance? -Ted

Wiill B.

Wiill B.Gippsland, VIC

Same old!

published

Once again incorrect tracking info, given new date for delivery Contacted by Post Office to say item had arrived, Startrack d river said no one home/ carded for Post Office. Strange because I worked in my driveway all day. Yet driver scanned at 12:00 to say no one home. I live on a rural property other courier company's have no issue. But several times now Startrack fails to find anyone home!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
See all answers
2 comments
StarTrack
Star T.StarTrack

Hi Will, Ted here.
Have you got this parcel's consignment number handy?

Wiill B.
Wiill B.
Juan G.

Juan G.Greater Melbourne (Inner), VIC

Very bad service.

published

I received a card telling me "your consignment has been returned to our* depot" It's so confusing and now I don't have any idea what I have to do.... bad bad bad service.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
See all answers
1 comment
StarTrack
Star T.StarTrack
Page 1 of 223

Questions & Answers

Kim

Kimasked

I didn't get my parcel, but it says it's delivered. And I haven't got any 'missed card'. My consignment number is MQVZ06890975.

No answers
Max Y.

Max Y.asked

Hi I have a parcel that's been showing "Onboard for delivery " since 20th Nov 2020
Tracking number is MQVZ06869286FPP00001

Thanks,

3 answers
StarTrack
Star T.StarTrack

Hi Max,
I see you've been in touch regarding this parcel already as it has an existing case in the system. From its scans, the representative with whom you spoke has advised you correctly. -Ted

Max Y.
Max Y.

I was advised that they will look into it and that was a couple days ago, I have not been advised of any progress

Kent
Kent

I suggest you wait a day or two, usually they like to exaggerate their delivery times in order to look better on paper.

Nick

Nickasked

Hi
My parcel was due to be delivered on Friday 20th Nov. It is now Monday 23rd, no delivery, no card in the door and no tracking updat for 4 days?? Tracking # 27IZ50204146
Cheers
Nick

1 answer
StarTrack
Star T.StarTrack

Hi Nick, Ted here.
It looks like this was delivered before I got a chance to reply.

Get an answer from our members and StarTrack representatives

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