6,378 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Overall a good experience with building our house with Metricon. Reasonably good with scheduling tradies to complete each stages amicably and in a good manner. Communication from site supervisor was very good, very prompt and maintained good communication consistenly. Some minor shortfalls with the customer service representative, lacking to… Read more
assess issues in a timely manner and referring it back site supervisor. Overall quality and workmanship of tradies used was less then acceptabl. l think Metricon can do much better in engaging with much more qualified tradies such as brick layers and painters.
Metricon has delivered great progress so far and I’m happy with how everything is moving. Very happy with the customer service as it has been responsive and helpful, making the experience positive and reassuring. Show details
We have been really impressed thus far with the metricon’s pre-site management. The team have worked with us through some difficult and very stressful land problems and found solutions with us. We have been pleasantly surprised at how reasonable they have been with the costs and all the staff have been really lovely and responsive even when we’ve had some rather tense moments - building does that to you! Overall excellent pre site experience! Show details · 1
Reviews with attachments
I had an overall satisfactory experience working with Metricon. My site manager [Name Removed] and building support coordinator [Name Removed] are really supportive and easy to deal with. They always address our concerns in timely and professional manner. Show details · 1
Funny enough, our journey with Metricon started with us missing our very first appointment with [Name Removed], as we were overwhelmed and struggling to decide on our first property purchase. What really stood out was that [Name Removed] personally called us after we missed it and, instead of being upset or pushy, simply said, “That’s okay whether… Read more · 1
you choose us or not, but at least let’s have a chat.” That genuine, honest, and no-pressure approach immediately gave us confidence and showed he truly cared about helping us make the right decision.
We had an excellent experience with [Name Removed], our Home and Land Sales Advisor at Metricon. From the very beginning, he was genuinely helpful addressing every question we had regardless they were silly or worthasking :D. He took the time to understand our needs, explained every step clearly, and made what could have been a stressful journey feel smooth and exciting.
His communication was always quick, honest, and helped us make informed decisions. We never felt pressured, and he made us feel confident that we were in good hands.
If you are looking to build with Metricon, having him as ur advisor will make all the difference, and we are very grateful for his support.
- +7
Our journey with Metricon is excellent from the begining to end. We got our house within 10 months after Metricon came on site. Site Manager was very helpful and supportive. Show details · 1
We had a great experience with Metricon. [Name Removed] and [Name Removed] communicated clearly throughout the entire process, making everything easy and stress-free. The build was completed within 90 days, and we’re very happy with the overall quality and service. Highly recommend! Show details · 1
I’ve had a great experience throughout the construction process. The site manager, [Name Removed], is highly experienced great communicator and Saige in the office has been incredibly supportive and organised. Together, they’ve made me feel confident in the build, to the point where I rarely feel the need to follow up they’re committed to… Read more · 1
delivering a high-quality product.
I receive the promised Friday afternoon update calls weekly and any questions I have during the week are answered promptly. The build quality has been great above expectations if being completely honest. Any clarifications or adjustments on workmanship have been handled collaboratively, with a lets see what we can do that work for both sides rather than a “this is how it is its built now” approach.
Considering a knockdown rebuild is a significant undertaking of time and funds, this level of communication, flexibility and quality product has made the process much easier. I’m really looking forward to handover, which hopefully isn’t too far away.
- +3
I am currently building the Kalarney 29A Whitehaven with Metricon and cannot fault my build process to date . My site supervisor [Name Removed] has been efficient, honest and organised with great communication with the building stages and what to expect. Trades booked in a timely manner and very easy process. We have built with 2 large volume… Read more · 1
builders in the past, and I feel very comfortable saying construction this time has actually been …. Fun. Thanks construction team and [Name Removed] for helping make our forever home an enjoyable memorable
- +2
Metricon’s site supervisor-[Name Removed] He demonstrated professionalism and clear communication. He took time in explaining each of the build stage. PROACTIVE IN ADDRESSING OUR CONCERNS. Has the ability to manage trades efficiently and ensured everything ran smoothly. We are confident that we are in very capable hands and highly recommend him as a site supervisor, especially if you’re building with Metricon. Show details · 1
We just finished building our first-ever home with Metricon in Thornhill Park and we couldn't be happier! We were naturally a bit nervous as first-time builders, but the team delivered a fantastic experience from start to finish. Here is why we highly recommend them: Great Value for Money: The high-quality amenities and inclusions we received… Read more · 1
compared to the overall cost are absolutely outstanding.
Impressive Speed: We were blown away by how quickly and hassel freely the house was built without compromising on quality.
Seamless Support: A huge thank you to our Site Manager, Building Support Coordinator, and the entire Metrico Team.
Your communication and organization made our first construction journey smooth and stress-free. Thank you, Metricon, for building such a beautiful home for us!
Exceptional Home Building Experience with Metricon! We recently had the pleasure of working with Metricon on our new home build, and I couldn't be more thrilled with the entire experience! From start to finish, [Name Removed] and [Name Removed] provided exceptional service and support. Their attention to detail and commitment to our vision truly… Read more · 1
made the process enjoyable. [Name Removed]'s expertise and guidance helped us navigate every step, while [Name Removed]'s communication and responsiveness ensured that our home was everything we dreamed of and more. Plus, the timeline was met.
I wholeheartedly give Metricon a glowing 5 out of 5! Thank you, [Name Removed] and [Name Removed], for making our dream home a reality!
I appreciate the opportunity to share my experience with others! Michelle S
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This is our 6th house build but the first with a volume builder…. Display representative [Name Removed] was fantastic and still keeps in contact. [Name Removed] our site supervisor has been unbelievably with great building knowledge with a mix of common sense and fairness. [Name Removed] our building support coordinator solved any problems we had… Read more · 1
. The whole team should get a big pat on the back.
We’re almost at the end of our journey and would without reservation recommend Metricon .
This my first time building a home in Australia, choosing Metricon homes as my builder never has made regret, the lovely team has guided me step by step all the way throughout professional till completion. They help me with all the building work stresses so I can enjoy this journey better. Big thanks to Metricon homes team. Mahdi Show details · 1
- +2
We initially started the process with another builder, but while still within the cooling-off period, I visited Metricon display homes in Berwick, VIC, to explore options. During that visit, we met an amazing sales consultant who completely changed our direction. After reviewing our lot, she proactively reached out to let us know that the house… Read more · 1
we wanted wouldn’t comply with setbacks and developer restrictions (something that hadn't been flagged by the other builder). This allowed us to withdraw in time and secure a more suitable lot. From there, we continued the process with her, and she was exceptional throughout. She provided practical, well-informed advice, helped us maximise value within our budget, and ensured we took full advantage of promotions. Her availability was outstanding, supporting us after hours and on weekends, and she always responded quickly.
There were a couple of misunderstandings during quoting (bricks vs Hebel and the inclusion of a fridge water point), but she quickly resolved both issues without any additional fees. We also went through the fast-track process (16-week site start), which was met. However, it does come with trade-offs. In our case, it meant completing all colour and upgrade selections in a single day at Studio M.
This made the process quite intense, as any decision not made on the day would effectively be missed due to the fast-track requirements. It definitely adds pressure, especially given the number of decisions involved.
If you’re planning to build with Metricon using the fast-track option, I strongly recommend visiting Studio M at least a couple of times beforehand. This gives you a much better understanding of the options and helps you prioritise decisions on the day. We did this, and honestly, I don’t think we would have got through it otherwise.
The Studio M team was excellent, very knowledgeable and supportive. They helped us maximise our budget and provided practical advice on what to prioritise, what could be done later at a lower cost, and where it made sense to invest upfront.
While everyone did a great job, the consultant from the electrical section stood out. His recommendations were spot on, especially in helping us understand where to invest and where to avoid unnecessary costs.
Initially, we were advised that we would likely move in around mid to late 2026. However, progress has been significantly faster than expected. Construction formally started on January 13th, and by March 25th, the house is nearly complete, with only minor items remaining (caulking, water heating unit, taps, carpet, and mirrors).
We’ve been advised that the final inspection will take place in early April, with a potential move-in by mid-May at the latest.
The build quality has been excellent throughout, as seen on the job during inspections, and the construction speed has been outstanding. The site manager has also been very responsive and easy to work with, which has made a big difference during this stage.
My wife was initially unsure about choosing Metricon, but she now agrees it was the right decision, and so far, we have no regrets.
If you are wondering, yes, I used IA to write this and make it clearer to read.
Our site manager, [Name Removed], has been an absolute pleasure to deal with throughout our build with Metricon. He has been super responsible, proactive, and genuinely helpful whenever issues came up. What we really appreciated was his willingness to step in, follow things up, and keep the project moving forward. Building can be stressful at… Read more · 1
times, but he made the whole process much smoother and easier with his clear communication, professional knowledge, practical approach, and positive attitude.
He always showed a real sense of ownership and worked hard to help us resolve problems quickly and efficiently. It was 100 % clear that he cared about our feelings about our new home. We are very grateful for his support and would be more than happy to recommend him to anyone (I've actually done that to our Metricon construction group that consists of 82 homeowners) building with Metricon.
From start to finish we were absolutely rapt with out interactions, the communication and process. Our Sales Consultant worked dilligently to adapt the home to our requirements, our Pre Site Manager kept us accurately updated and got us to site quickly. We really enjoyed our Studio M experience and the range of options available, needing to… Read more · 1
maintain a particular budget there were still a variety of choices and we love how it has all come together.
Communication from our Site Manager and supporting team was regular, though we had some supplier delays and hiccups along the way we were kept posted throughout and it did not impede our overall build timeframe.
We’re currently building our home with Metricon and so far the experience has been very positive. The process has been smooth, and the team has been supportive throughout. Our site manager and coordinator have both been very helpful, patient, and responsive whenever we’ve had questions. They take the time to explain things clearly and keep us… Read more · 1
updated on the progress, which has made the whole building journey much less stressful.
At this stage, we’re really happy with how everything is going and appreciate the professionalism and communication from the team. Looking forward to seeing the next stages come together.
Latest follow-ups
We are currently at fixing stage with our home and things are coming along nicely. The trades people are doing a wonderful job and the quality of the build is great. Our supervisor keeps us well informed at every stage, answers all our questions… Read more · 1
and helps resolve any issues we may bring up. Couldn't be happier with how things have been handled. Our experience has been excellent.
Follow-up · Things are moving along nicely with the build and again we couldn't be happier. To answer some of the readers questions, there has been no hidden costs involved with our build and the attention to detail from our supervisor has been appreciated and second to none. We had full design flexibility, within reason, as we understand things have to… Read more
The benchmark for construction management – [Name Removed] is an absolute asset. We have just wrapped up a highly complex, customized Franklin 46 build over the last 10 months, and I cannot speak highly enough of our Site Manager, [Name Removed]… Read more · 1
and Team Coordinator [Name Removed].
If Metricon management is reading this, [Name Removed] is the exact type of MVP you want driving your projects. He possesses a rare combination of top-tier managerial skills and a genuinely down-to-earth, approachable personality.
Building a custom home of this scale can easily become stressful, but [Name Removed] approach completely eliminated that. He operates with absolute honesty and integrity. He doesn’t waste time with fluff; he is straight to the point and approaches every single situation by asking, 'What is the best possible outcome here?' He is incredibly reasonable, balancing the realities of construction with a commitment to delivering a flawless final product for the customer.
His ability to manage trades, maintain high quality-control standards, and keep us informed made this entire 10-month journey a blessing. [Name Removed] is an absolute asset to the Metricon team, and his exceptional leadership on our site genuinely deserves high-level recognition from the business.
Thank you, [Name Removed], for an amazing job.
Follow-up · Good communication cadence. Messaging / Call and email when required. Give good notice. About 7 months build time. Need to be super sharp to audit the quality along the way.
[Name Removed] and his team overdelivered our dream home. Initially, we were told it will take 6-8 months for a double storey house, but it was… Read more · 8
delivered in just 16 weeks. The quality of work & professionalism put in by the team is above beyond words to express. The hard-working team is a testament why Metricon is Australia's most trusted builder. Great amazing work team Metricon.
Follow-up · Honestly, the comedy of errors & no response to my numerous follow up email with the admin team to date is frustrating. We got our keys on Friday 7th November. We moved in on Saturday 8th November. After a tiring day doing the move, I went to shower after 10pm. Whilst in shower, I realised water started flowing onto the entire floor of bathroom.… Read more
Follow-up · Almost 6 months since we moved into our brand new home but service & warranty team are yet to fix the issues highlighted on 10th November (the day we moved in). Very frustrating as the quality of job done is clearly inferior. How can a laundry… Read more
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In-depth reviews
We had a really positive experience with our pre-site manager [Name Removed] from Metricon and wanted to recognise the great job she did in getting everything ready before construction began. From the start, [Name Removed] was organised, proactive, and easy to communicate with. Every step of the pre-construction process was clearly explained,… Read more · 1
which made a big difference because there’s a lot to take in during this stage. She kept things moving efficiently and made sure all documentation, approvals, and selections were handled correctly and on time.
What stood out most was their attention to detail. [Name Removed] replied to my e mails on the same day and returned all my calls within the same day. She was very easy to deal with and was very polite and helpful. I never felt pressured and appreciated her patience and professionalism throughout.
Overall, [Name Removed] made what can often be a stressful stage feel smooth and well-managed. We’re really grateful for her support and would highly recommend [Name Removed] to anyone going through the pre-site process or planning to build a home with Metricon
The construction phase was by far the most positive part of our overall experience with Metricon. Our Site Manager, [Name Removed], consistently demonstrated a high level of professionalism, dedication, and attention to detail throughout the build. He managed the construction process with care and diligence, ensuring that works were completed to… Read more · 1
a strong standard and in line with expectations.
What stood out most was [Name Removed]’s approach when challenges arose—as they inevitably do in any build. Each time a complex or unexpected situation occurred, he addressed it with honesty and transparency. He took the time to explain the issue clearly, outline possible solutions, and, where it fell within his scope of responsibility and expertise, worked proactively to resolve it. This open and accountable approach gave us confidence and made a significant difference during what can otherwise be a stressful stage.
[Name Removed], as Building Support Coordinator, was equally supportive and professional. She was consistently responsive, approachable, and helpful in coordinating communication and follow-ups. Together, [Name Removed] and [Name Removed] formed a reliable and effective team, maintaining clear communication and ensuring we felt informed and supported throughout the process.
Their combined efforts made the construction phase not only smooth but also reassuring, and we are genuinely grateful for the way they managed this stage of our journey.
We recently completed the build of our new home with Metricon, and overall, it has been a very positive experience from start to finish. Design Phase: Our Sales Consultant, [Name Removed], was incredibly easy and practical to deal with. He truly understood our ideas, priorities, and constraints, and tailored the design accordingly. Communication… Read more · 1
was a standout—he was always reachable, answered calls promptly, or returned them as soon as possible. Everything was explained clearly and precisely, which made this phase smooth and stress-free.
Studio M Phase: Our Colour Consultant, [Name Removed], and Electrical Consultant, [Name Removed], were equally impressive. They listened carefully to our needs and offered thoughtful suggestions that balanced both functionality and aesthetics. What stood out most was their ability to help us make cost-effective choices without compromising on what we wanted.
Pre-Build Phase: [Name Removed], our Pre-Site Manager, was fantastic to work with. She was friendly, approachable, and highly responsive throughout the process. She handled all our questions with patience and provided practical, well-considered advice. Her proactive communication gave us a lot of confidence heading into the build phase.
Build Phase: [Name Removed], our Building Coordinator, kept us informed at every stage with clear and transparent updates. She was prompt in responding to queries and ensured we always knew what was happening.
Our Site Supervisor, [Name Removed], was approachable, respectful, and genuinely great to work with. He kept us regularly updated on progress, welcomed us on site visits, and made sure we always felt comfortable asking questions. His attention to detail and care for the build really showed, and it gave us confidence that things were being done properly. He coordinated everything smoothly behind the scenes and always took the time to explain things in a clear and reassuring way, which made the whole experience feel much more personal and positive.
Overall: We are very satisfied with our experience building with Metricon. The team was professional, responsive, and genuinely committed to delivering a quality outcome. We’re grateful for their efforts and would confidently recommend Metricon to others considering building their home.
Positive reviews
Metricon has been amazing. So far we have been nothing but impressed. [Name Removed] from Sales and [Name Removed] from Pre-Site have been responsive and super helpful in what has proven to be a tricky build, but we got there. Thanks very much Metricon. Looking forward to seeing our house get built! Show details · 1
The process so far has been very straight forward. The communication was always prompt and professional. All of our questions have been dealt with in a timely and courteous manner. Show details · 1
The construction was completed incredibly quickly, in less than a year, and the 600-square-meter building was perfectly handed over on April 23, 2026. I would like to express my sincere gratitude to the site manager, [Name Removed], for his hard work, and to the coordinator, [Name Removed], for her quiet support and coordination. I have already… Read more · 1
introduced their products to my friends who might be interested, and I am extremely grateful to the Metricon team. Thank you for your hard work.
Negative reviews
I had my house build with Metricon recently. Build was very terrible. Solar Invertor not working, NBN connection blocked. Carpet nails in staircase. No one attended for defect fixing, it is almost 3 weeks now. Show details
The worst builder you ever met. Stay away from this builder. Their service and warranty is absolute joke. Waiting from November to fix a faulty electrical cooktop to fix. Now it’s more than 4 months to fix. Cooktop stopped working after 8 months of handover. Claimed as an urgent matter to fix for my tenants and these cowards least bothered to fix. So pls don’t jump into this danger. Show details
Hi Joji, Thank you for taking the time to share your… Read more
I can only say that our experience has gone from very good at the beginning to quite disappointing toward the end. When we first started the process, our sales consultant [Name Removed] was extremely professional and very helpful. He provided clear guidance and made the early stages smooth and pleasant. When we visited the Selection Centre, the… Read more
staff there were also very patient and supportive during the process, which we truly appreciated.
However, when we arrived at the Selection Centre, we were informed that our Pre-site Manager had been changed becuse [Name Removed] had resigned. Unfortunately, our new pre-site manager [Name Removed] has been quite difficult to work with. Her attitude has not been very friendly, she appears impatient, and her responses have been very slow, which made the communication process frustrating.
Now that construction is finally about to begin, we have discovered that there was an error in the contract price calculation. The finance manager [Name Removed] was initially quite responsive and helpful, but later he stopped answering phone calls and did not reply to emails. This lack of communication feels very disrespectful and unprofessional.
Overall, while some team members were excellent at the beginning, the experience in the later stages has been very disappointing.
Dear Sophie, Thank you for taking the time to share your… Read more
Recent reviews
My 2nd build with Metricon and couldnt be happier. From signing to completion stage was a clear & smooth process. Metricon site foreman was really helplful by providing fortnight updates and pleasant to deal with. The property was completed with quality built, and minor defects (also the word from the building inspector). The defects were… Read more · 1
rectified in a prompt and proper manner, in fact they have done more than what it should be. Appreciate Metricon strict QA systems. Will build with Metricon again in future.
Now that our build is complete, we can confidently say that having the right site manager [Name Removed] made all the difference. We had heard many challenging stories about the construction phase, so we were hoping for someone reliable—and that expectation was exceeded in every way. From start to finish, he was professional, proactive, and an… Read more · 1
excellent communicator, keeping us informed at every stage and giving us real peace of mind throughout the process.
No request ever felt like too much trouble. He consistently found solutions and went above and beyond to accommodate us wherever possible. His attention to detail, strong problem-solving skills, and positive attitude made the entire experience smooth and stress-free.
Post-construction, the house looks fantastic—everything feels solid, well-finished, and completed to a high standard. We’ve had no issues at all, which really speaks to the quality of work and how well everything was managed.
What could have been a daunting process became an enjoyable journey. We feel incredibly fortunate with how everything was handled and wouldn’t hesitate to recommend him highly.
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Hi Dinusha, Thank you for taking the time to share your… Read more