3,093 reviews
- Pre-Construction
- ·
- Mid-Construction
- ·
- Post-Construction
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding Simonds is mixed, featuring a clear divide between highly positive customer experiences and significant operational frustrations. Many clients praise the dedicated efforts of individual staff members, noting smooth build processes, high-quality finishes, and responsive maintenance support. However, a group of reviewers highlights recurring issues with construction delays, post-handover defect resolution, and administrative accuracy. Prospective builders may benefit from maintaining detailed documentation and ensuring independent oversight throughout the project lifecycle.
We built with Simonds KDR, During the construction stage, Stephen was wonderful and easy to work with. He listened to our concerns and was very understanding and easily approachable regarding those concerns. He got back to us quickly at any time during the week, made sure we were heard and did his due diligence to ensure we got a quality end product. Thank you Stephen for your attention to detail and hard work! Show details · 1
We didn't have the best experience throughout our build but I am pleased to say that we cannot fault the maintenance team (particularly Elias) post-construction. He responded to our concerns quickly and even fit us in personally to complete the work himself today - to a much better standard than the contractors who previously attended. This level of service is greatly appreciated! Show details · 1
Really impressed especially with the professionalism and courteous staff! Really happy with the service given and would recommend, especially Geelong office! Thanks guys! Much better experience than previous home builders used in the past. Show details · 1
Reviews with attachments
- +4
Dennis Family Home build completed 2022 Issue: hot water leak I seldom write reviews but the level of service and follow up I recieved from the maintenance team for West Melbourne was outstanding that I had to give credit where credit is due! It took a week and a half to have our issue resolved fixed and completed. We suffered a hot water leak… Read more · 1
where water could be heard "gushing" out in between the water cavity. The lovely people i have listed are people who made my stressful journey feeling assured that the issue would be fixed asap. April - receptionist was super helpful in connecting me through to maintenance west team. Lovely lady to speak to, polite and helped lower my stress levels. Abby - maintenance coordinator for west area. Friendly, polite and super efficient in getting a plumber out to fix the leak. She also kept me updated. Jason - maintenance west manager, professional, prompt and always following up on the trades he has organised to ensure our worries were addressed and that we were satisfied. Sam - plumber, fast efficient, polite and prompt. John - brickie, fast, efficient, polite and prompt. Mark - plasterer, work was outstanding could not tell the difference from original condition. Old school quality workmanship!! Every single member of the team mentioned above made the whole process smooth and seamless, everyone turned up at agreed time if not earlier was polite and friendly, got the job done no fuss.
Jason Fernandez has been an absolute pleasure to deal with throughout all of our post-build maintenance. He has been consistently professional, approachable, and incredibly helpful. No request was ever too much trouble, and he always organised trades promptly to ensure any issues were resolved quickly and efficiently. We have genuinely… Read more · 1
appreciated his kindness, responsiveness, and willingness to assist whenever needed. It has been very reassuring knowing we can reach out to him and trust that he'll take care of everything. Thank you, Jason, for making the post-build experience such a positive one.
Excellent Service Across the Board – Kyle, Rob, and Lyn are Outstanding! We have had an absolutely fantastic experience with the Simonds team at Loganholme, and we couldn't be happier with how smoothly everything has gone. From the very beginning, Kyle, our sales rep, was incredible to work with. He was extremely knowledgeable, patient, and… Read more · 1
transparent, guiding us seamlessly through the initial stage and setting clear expectations.
Once construction got underway, Rob, our building supervisor, did an exceptional job keeping everything well-managed and running on schedule. His attention to detail, clear communication, and dedication to high-quality workmanship gave us complete confidence throughout the entire build.
A special thanks as well to Lyn in the office! She has been wonderfully supportive, always prompt, organized, and helpful with any questions or paperwork along the way.
The team made what can often be a stressful process feel effortless. Thank you to Kyle, Rob, Lyn, and Simonds QLD for your outstanding professionalism, top-tier build quality, and excellent customer service. Highly recommended!
We’ve been living in our Simonds built home for almost a month and we couldn’t be happier! Simonds took over our job after our second builder went into liquidation, and considering the circumstances, the process has been relatively smooth. A big shoutout to our Construction Supervisor Matt Westlake! He’s always been approachable and helpful, and… Read more · 1
was always happy to meet onsite and walk us through any questions we had with the build. Matt made the whole process seamless and easy, regularly updating us throughout the construction period. I would definitely recommend Simonds for your next build.
- +2
I couldn't be happier with Darryl's performance. His communication has been excellent, the pace of the build has exceeded our expectations while still maintaining a quality finish through all stages. Since Shaneece has taken over our project from an admin point of view, we've felt more up to date with the build and felt at ease with any admin… Read more · 1
processes. Can't thank the team enough for the process so far. I have been actively recommending this team to others who have been thinking of knockdown rebuilding on the back of their performance.
Having built many homes before, my experience throughout my Simonds journey was easy. My supervisor Clint was on top of everything. Between Clint and his management team - our new family home was delivered perfectly. And I admit - I am a very fussy customer. Thank you Masterpiece / thank you Simonds family. Show details · 1
Matt Westlake, our Construction Supervisor at Simonds Homes, was exceptional throughout the entire rebuild process. After our original builder was unable to complete the build, Simonds stepped in, worked closely with our existing house plans and surveyor, managed a complete teardown and rebuild, and made what could have been a very stressful… Read more · 1
experience much easier. Matt was extremely knowledgeable, approachable and very thorough, always keeping us informed and ensuring the build was completed to a very high standard. We wouldn’t hesitate to build with Simonds Homes again.
We are very happy to finally finish building our house with Simonds Homes. A big thank you to Matt Westlake, our supervisor during the build, for managing everything and helping us throughout the process. Also thank you to Emilia Gale for working together with Matt and always assisting us when needed. A special thank you to Ishwar Gupta, who… Read more · 1
patiently encouraged and helped us to start building our home journey. We truly appreciate all the support and guidance provided from the beginning.
We also want to thank Danielle Russell for all her help before we started building our house.
Building a home can be stressful at times, but we are grateful for all the support and assistance from the team. We are really grateful to meet such wonderful people during our journey.
Wishing all of you the very best for the future and thank you again for helping us complete our new home.
- +3
House Design: Weatherly 35_324 Completion Date: 30/3/2026 Supervisor: Tom McDean Onsite CRC: Emilia Gale Sales: Daniella Adrien I would like to commend the extraordinary commitment and dedication of my Building Manager, Tom McDean, as well as to acknowledge the support provided by Sale, Daniella Adrien and Contruction-CRC Emilia Gale. My journey… Read more · 1
with Tom and Emilia once they took over was incredibly easy and smooth; its pole apart from the working relationship I had with my postsale-CRC.
Where I once felt constant uncertainty, Tom provided absolute confidence. He stepped in during a time when I genuinely feared the project would fail, potentially leaving me homeless. Tom’s diligent follow-through and empathy for my situation were what ultimately saved this build.
Tom kept me grounded with regular updates and clear communication, ensuring I was never left in the dark. It is a direct testament to his personal high standards that I have now taken over a house with nil defects. Without Tom’s intervention and his unwavering drive to see this through, this project would not be what it is today. He is a credit to his profession, and I cannot appreciate his hard work enough. It is rare to see such dedication, and I believe his efforts deserve special recognition.
I also want to acknowledge Sale, Daniella who's support did not stop at Post Sale. Daniella kept assisting me whenever I have difficulties commuication with post-sale CRC. Enuring that I was properly handed over to the construction team.
After handover, Tom and Emilia constanly helping me with questions and making sure I settle into my new home. Together, they demonstrated professionalism, empathy, and commitment to ensuring the project’s success.
I am proud to have Tom, Emilia and Daniella manging my project. Their service and dedication went above and beyond, and I am truly grateful for everything they have done
- +5
⭐⭐⭐⭐⭐ Building a home is often described as a stressful "nightmare," but our experience with Simonds Homes was exactly the opposite it was a journey to remember. We have been in our new home for over three months now, and we couldn't be happier with the quality and the memories we are already making. From the very first step of soil testing to… Read more · 1
the day we received the keys, the process was incredibly smooth. We actually finished the project way ahead of the expected timeframe, which was a wonderful surprise!
There are several key people who made this experience so positive:
Michael (Warragul Sales Office): Michael was instrumental in the beginning. He took the time to understand our specific needs and helped us find the perfect design that suited our lifestyle.
Aaron (Site Supervisor): Aaron was simply amazing throughout the build. He was meticulous with the "little details" and always took the time to explain things to us, ensuring we achieved the best possible outcome.
Danielle & Emilia Gale (Office/Admin): A huge thank you to Danielle and Emilia for handling the mountain of documentation. Their organization ensured that everything stayed on track and according to the timeframe, making the entire administrative side of things feel effortless.
The handover process was the perfect "cherry on top" of an already great experience. As first-time builders, we actually learned a lot through this process because the team was so transparent and helpful.
If you are looking to build your dream home, we cannot recommend Simonds Homes highly enough. Do yourself a favor and go speak to the team at the Warragul office they turned our vision into a reality in record time!
Find out how Simonds compares to other Project Home Builders
Know better, choose better.
We recently completed the construction of our two-storey home with Simmonds Homes, and this is actually not our first experience with them — some 20 years ago, Simmonds also built our first home in Keysborough. Having returned to Simmonds as a repeat client, we would like to share an honest account of our experience, highlighting both the… Read more · 1
strengths of the team and a few areas where we feel improvements could be made. From the very beginning, our sales consultant went above and beyond to help us navigate the initial challenges we faced when proposing to build on our lot in Chadstone. His guidance and professionalism gave us the confidence to move forward with the project. Throughout the process, our customer consultant was a pleasure to deal with. She was prompt, responsive, and always on hand to answer our queries and provide the information we needed — making the entire journey feel well-supported and stress-free. Special mention must go to our building supervisor, who truly stood out. He managed the project with exceptional skill and professionalism. Tom was approachable, knowledgeable, and genuinely listened to our needs. He was accommodating at every step, making thoughtful adjustments where he could to ensure the finished product met our expectations — and he delivered everything well ahead of the target completion date. However, we did encounter a few shortcomings that we feel are worth raising for the benefit of future clients. During our colour selection session at the city office, we chose our preferred colours but were not provided with physical samples to take home. Having samples would have allowed us to view them in our own environment and lighting conditions before making a final confirmation — something we feel is an important step in the process that should be offered as standard. We were also disappointed that the design team declined our request to extend the garage to the boundary fence. Our intention was to create a wider entry door. The decision to leave a 200mm gap between the garage wall and the boundary not only rendered that strip of land unusable but also cost us the opportunity to have an entry door up to 1.2 metres wider — a significant loss in both functionality and liveability. Finally, the original plan we reviewed clearly showed an eave on the right-hand side of the roof, and we naturally expected this feature to be included in the final construction. Unfortunately, this eave was absent in the completed build. We feel the design team had an obligation to specifically draw our attention to this change before the plans were finalised, as it is an important architectural detail that affects both the appearance and the weather protection of the home. As returning clients of over two decades, we have a genuine appreciation for what Simmonds Homes can deliver, and we acknowledge the hard work and dedication of the individuals mentioned above. We hope Simmonds Homes will take this feedback constructively and use it to further improve the experience for future clients. We would still recommend Simmonds Homes, with the suggestion that greater attention be given to client communication and design transparency throughout the process.
We are very happy with how well our build was managed from start to finish. The overall process was organised, and communication was clear throughout each stage, which made everything much less stressful for us. The workmanship and build quality of our property met our expectations. The finishes were done well, and we are satisfied with the… Read more · 1
overall outcome of our new home.
Whenever we had questions or encountered minor issues before, during, or after construction, the team handled them professionally and responded in a timely manner. We felt supported throughout the journey, which gave us confidence in the process.
Our final cost was very close to the initial estimate, with no major unexpected variations, which we really appreciated.
We would like to highly recommend the site supervisor and customer specialist who supported us throughout the build. Their dedication, responsiveness, and willingness to assist made a significant difference to our overall experience.
Overall, we are pleased with the service and would happily recommend this builder to others.
- +2
Ref Job No. 77352 Chandradeep has been a very resourceful and helpful during the whole journey starting from finding the right plan to the end of journey of completing the construction of my new house in Kalkallo, VIC Show details · 1
From the moment we stepped into the display house and met with sales consultant Jen Chua, contract negotiation with Laura and and the colour gallery team; and now mid-construction with our CRC Emilia Gale and Site Supervisor Shane Kelly - we have nothing by full faith that our new double story home will be exactly what we dream of. The Simonds… Read more · 1
team have been able to accommodate layout changes to the Armidale 38-352 floorplan to meet our needs, and provide regular updates on the build. Any queries we have are met with nothing but a sense of wanting help; and both Emilia and Shane are easily contactable and responsive. So far we are loving the way our home is coming together and can't recommend this Simonds team highly enough.
Been a fantastic experience with Simonds building my new home in Leopold . My second build with them in 5 years . Very happy in my new home and would recommend to anyone thinking of building check out Simonds. Show details · 1
Latest follow-ups
My son built a house in the northern suburbs and, long story short, his original builder went into liquidation. The project was then taken over by Simonds Homes. His site supervisor, Ohan, has been excellent throughout the entire process. He is… Read more · 1
always well organised, communicates clearly, and genuinely follows through on what he promises, doing his best to ensure everything is completed on time.
If you are lucky enough to have Ohan as your site supervisor, you will be in very good hands. Highly recommended.
A big thank you to Simonds Homes for the amazing work and support during a very stressful situation.
Follow-up · NOTE WE STARTED WITH SIMONDS HALFWAY BUILD HOUSE, ALSO THROUGH THE INSURANCE COMPANY ONLY. VERY LEAST NUMBER OF DEFECTS SPECIALLY THE PAINTING AND A ONE ISSUE WITH CARPET IN MASTER BEDROOM. BUT SUPERVISOR FIXED EVERYTHING. NO DEPECTS AT ALL FOR THE 6 MONTHS INSPECTION. NOW ALMOST NEARLY ONE YEAR, WE HAVE NOTICE NO WINDOW MESHES INSTALLED.BUT SIMONDS FIXED IT EVEN AFTER SO MANY MONTHS.OVERALL ALL THE STAFF ARE GOOD.
It will be two years in July since we signed our contract with Simonds and although me moved in 3 months ago long after we were assured we would be in, we are still having trouble getting things finished. Our build was a nightmare. Our plumbing has… Read more
only just been finished due to many leaks having to be fixed over a period of time. Our site manager [Name Removed] was great but his seniors at the office were more than disappointing, I was promised a finish time as we were going to pull out of the contract due to incompetence of staff getting things to council. But later the person involved denied this. I could not believe him denying it, at that time I lost faith totally with Simonds. We went with them as they were a family business but that was a huge mistake we will never forget Jennifer Alexander
Follow-up · I would still never build with Simonds again. We still have two sliding doors that won’t meet flush and they say they only had to close. The problem with these doors are that the walls aren’t in alignment. The last fellow that came here said they would get the problem fixed even if they had to replace the walls. The doors are even becoming harder… Read more
- +7
writing this review after 18 month of build – Really regret for house build by Simonds as i put my review before as well this is my 2nd review after living in house for 18 month. 1) The house quality is to low if I close any door …house other wall fill vibrate 2) All internal door specially… Read more
bathroom door start swelling off 3) All door push button lock and handle start playing up 4) The patches and colour shades start showing off in wall and doors 5) colour start peeling off on the corner and in middle of wall 6) Sliding door and window make noise while sliding 7) Every single join of the house start making gap in between,( this happening even after filling up them couple of times) 8) Gas stove spark not responding from 4th month of handover ( low quality gas stove) 9) look like only 1 cote of colour on wall, even minor cloth touch show colour peeling off. 10) kitchen/ bathroom benchtop formican start coming off.
too many things to list,,,stay away from low quality builder.
Follow-up · review from1st till today do not build with Simonds builder
In-depth reviews
I would like to express my sincere appreciation to Jason Chapman from Simonds Homes for his exceptional customer service, professionalism, and dedication throughout my defect inspection process in May 2026. Jason visited my home and carefully went through every item on my defect list, taking the time to inspect each concern thoroughly. What stood… Read more · 1
out was his patience and willingness to determine whether issues could be resolved on the spot or whether a follow-up visit would be required. He listened attentively, remembered every concern I raised, and ensured that nothing was overlooked.
Beyond addressing the defects, Jason generously shared practical advice on home maintenance, including tips on managing minor settlement cracks and understanding normal house movement. As a first-time homeowner, I found his guidance incredibly valuable. He even provided additional documents and resources to help me better understand how to care for and maintain my home in the long term.
Jason's support didn't stop after the inspection. He continued to follow up with the relevant tradespeople/contractor to ensure the repairs were completed. When a replacement part was delayed due to delivery, he kept track of the situation and, once it arrived, personally assist to install it without unnecessary delay. That level of ownership and commitment is something you don't often come across.
Throughout the entire process, Jason was approachable, knowledgeable, responsive, and genuinely invested in making sure every concern was resolved properly. His dedication and willingness to go the extra mile made what could have been a stressful experience smooth and reassuring. Thank you, Jason, for your outstanding service and support. I truly appreciate everything you've done to ensure my home was taken care of.
Find out how Simonds compares to other Project Home Builders
Know better, choose better.
We started our build journey with Dennis Family Homes which then transferred over to Simonds pre construction. Joanne Murphy was our Customer Relationship Coordinator and she was wonderful. Always provided updates in a timely manner and answered any queries promptly. I always loved receiving Joanne's updates, she was always upbeat and cheerful. … Read more · 1
Our build started with Brenton Reaby as the Construction Supervisor and he was fantastic. He regularly kept us updated, answered all queries in a timely manner. Brenton did an amazing job in managing trades and progressing the job well. Another Construction Supervisor took over our job and we were disappointed that Brenton was unable to finish our job.
The changeover of supervisors seemed to delay our job by 6-8 weeks. The new supervisor was good, however there were communication issues, unmet timeframes (as advised by himself) and items not being following through. He was a nice guy in person, however perhaps had too many jobs on his schedule to give ours the attention it needed. A lot of items identified during PCI was not addressed prior to handover, which then rolled into 3 month maintenance, with many trades having to revisit. It would have been nice to have this completed pre-handover.
Our 3 month maintenance was managed by Harry Penesis. Harry did a stellar job in reviewing our maintenance items and was diligent in getting these items completed efficiently. Harry followed through with everything he said he would and kept us well informed along the way. He made the maintenance process very easy for us, the homeowners.
There were delays with our build due to the handover from Dennis Family Homes and then the change in Construction Supervisor which perhaps took half a star off this review. I would definitely build again with Simonds Homes as the quality is very good and there were no major defects or deviations from our contract and plans. However I believe there is room for improvement. There are a lot of things that were picked up as "within tolerance" and deemed acceptable, however we invest so much time and money into a house build that Simonds (and other builders) should strive for better than "tolerance". Overall, it was a good build, albeit slightly longer than we had hoped
Thankyou to everyone at Simonds and Dennis Family Homes involved with building our forever home!
Contact signed - September 2024 Essential info - November 2024 Site start - April 2025 Handover - December 2025
⭐ 1.5/5 – Excellent Pre-Construction Experience, Extremely Disappointing Build Process I rarely leave reviews, but after more than two years of dealing with this process, I feel obligated to share my experience with Simonds Homes so that future builders can make an informed decision. We signed our contract with Simonds Homes in May 2024. Our… Read more
land settled in September 2024, and we were excited to get started. Unfortunately, this is where the problems began.
After land settlement, the construction team did not receive our file until the first week of November. During this period, our Customer Relationship Coordinator (CRC) repeatedly assured us that construction would begin promptly. We were told that by the Christmas shutdown we would likely have at least the slab completed, if not the frame erected.
The reality was very different.
Our slab was not poured until 24 February 2025, approximately five months after land settlement and several months after we had been led to believe construction would already be well underway.
One of the most frustrating issues occurred before construction even started. We were initially advised that our home design had been approved by the developer. Later, we were informed that we would be required to render the entire front façade to meet developer requirements. This resulted in additional costs that we had not budgeted for and significantly changed the appearance of the home we had originally chosen. It was difficult to understand how a design could supposedly be approved and then later require substantial changes.
Throughout the process, continuity was almost non-existent. We had three different CRCs and two different site supervisors before reaching the final stages of the build. Every time a new person took over, it felt like we had to explain our entire situation from the beginning. There was little sense that anyone understood the history of our file or the issues we had already experienced.
Once construction eventually commenced, progress initially appeared reasonable. However, communication remained poor. We were supposed to receive fortnightly updates from our site supervisor, but these were largely non-existent. We had informed Simonds from the beginning that we intended to engage a private building inspector and had even provided the inspector’s details. Despite repeatedly requesting inspection opportunities, construction stages often progressed before inspections could be completed, making the process unnecessarily difficult.
The most disappointing aspect has been the communication surrounding completion.
Every time we contacted Simonds, we were assured that the build was on schedule and expected to finish before the contractual completion date. However, we are now more than three weeks past the contract timeframe and the house remains incomplete.
Even more concerning is that nobody can provide a clear answer regarding when we will actually receive our home.
The house has reached the stage where numerous small defects and incomplete items remain outstanding. Individually, they may seem minor, but collectively they prevent completion. Examples include missing sections of skirting, unfinished tiling behind toilets, holes throughout the house that require patching and painting, and other incomplete finishing works. Rather than completing jobs properly the first time, multiple trades now need to return to address small outstanding items.
To make matters worse, we live very close to the site and visit regularly. At the time of writing this review, there has been virtually no visible activity for approximately two weeks. No trades, no progress, and no communication explaining the delay.
One thing I would like to address is the common perception that large volume builders are significantly cheaper. In our experience, this was not the case. The advertised base price of our home was approximately $280,000. By the time we added what I would consider basic and practical inclusions—not luxury upgrades—the contract value increased to approximately $374,000, even after receiving a $20,000 promotional discount. This price still did not include blinds, fencing, landscaping, or several other items required to make the home move-in ready.
To be fair, not everything about our experience was negative.
The pre-construction team was excellent. Our sales consultant [Name Removed] was professional, knowledgeable, and genuinely helpful. He listened to our needs, answered questions thoroughly, and helped us select a home that suited our family and budget.
Our gallery appointment was another highlight. [Name Removed] provided practical advice, suggested smart upgrades that added value, and never pressured us into spending more money than necessary. The pre-construction team delivered the level of service I expected from a major builder.
Unfortunately, the experience after construction commenced was the complete opposite.
The difference between pre-construction and construction was night and day. Communication deteriorated, timelines became unreliable, accountability seemed lacking, and customer service fell well below expectations.
I understand that delays can occur in residential construction. What I cannot accept is being repeatedly told everything is on schedule when it clearly is not, being unable to obtain accurate completion dates, and watching the project sit idle while receiving little meaningful communication.
What makes this even more frustrating is that we purchased land in an estate where many friends and family members are also building with other builders. While every build has challenges, none of them have experienced the level of delays, staff turnover, communication issues, and uncertainty that we have experienced with Simonds Homes.
Based solely on my personal experience, I would not choose Simonds Homes again and would struggle to recommend them to friends or family.
The pre-construction team deserves recognition for their excellent work. Unfortunately, the construction and post-contract experience has overshadowed everything that came before it.
If you are considering building with Simonds Homes, I strongly encourage you to do extensive research, speak to recent customers currently going through construction, and not rely solely on display home presentations and sales experiences when making your decision.
Hi Bibek, Thank you for taking the time to share a… Read more (+1 reply)
Recent reviews
Streamlined service, excellent communication from Jason. The build process was an enjoyable experience with the site supervisor and support staff. Home completed in time and in budget. Would recommend them to any colleagues. Show details · 1
Kyle is an excellent sales person. He knows his stuff so well. I have built with Simonds because Kyle makes the effort to do his best for you. I have even asked Kyle to quote for properties outside of QLD. He's really the best sales person on your team. Rob - the supervisor is also on the ball and gives give and succinct responses to your questions. Very experienced and easy to work with. Excellent team overall. Show details · 1
Over the past few years we have built 4 dual occupancy townhouses with Masterpiece. We were very grateful that we had Darryl Pinto overseeing every step of the build for us. He always made sure of maintaining the highest quality and ensuring that every step of the build was done to perfection. After completion of the properties, all maintenance… Read more · 1
issues were dealt with speedily and efficiently by Jason Fernandez from Masterpiece maintenance division. Such amazing service is really hard to find these days. Having being fortunate to have had two such wonderful and caring individuals , made our experience with Masterpiece something we will forever be grateful.
The Maintenance/ Warranty Team and Stefan were really supportive and promptly organized repair work needed. A contractor was called out and was completed without delay. I was kept informed with at all stages and overall i have been really pleased with the process and quick turn-around. Show details · 1
We initially had issues with our bathroom mirrors. Due to warranty issues the supplier did not want to rectify the issue. Jason Chapman went over and above to provide us with new mirrors. He was easily contactable and updated us frequently. Thank you Jason for your excellence service. Show details · 1
After a rocky start with Masterpiece and a few changes in site supervisors in our initial days, Clint Leighton took over our project earlier this year and completely changed our supervior experience for the better. From day one, Clint has been organised, professional, and incredibly calm throughout the entire build process. His attention to detail… Read more · 1
has given us real confidence that our build is in good hands. Having experienced different site supervisors throughout our journey, I can honestly say that having the right supervisor makes all the difference. Clint has made the process smooth, stress free, and given us genuine peace of mind during what can often be a challenging experience. If you're building with Masterpiece in the Melbourne area, I highly recommend requesting Clint Leighton as your site supervisor. He is honestly just a really good guy! Also shout out to our lovely CRC, Shaneece. She has been wonderful to deal with.
Had a really great experience with our site supervisor Nathan Dodemaide. Always checking in with us to update about our build.. any issues we had were fixed immediately.. the quality of the build is fantastic and highly recommended to build with simonds and Nathan. Show details · 1
Had few miner issues with 3yr old house. Stefan (Maintenance Supervisor) inspected, explained and got everything fixed timely. Also Admin team handled it well so overall experience was good. Thanks simonds Team Show details · 1
- +5
Absolutely horrific. Vents for both cooling and heating placed anywhere, metres away from where they are on contractural plans and almost on top of down lights. Light switches and PowerPoints placed right on arcs, installed at different heights, installed above towel rails and some on completely different walls to the plans. Wrong colour garage door installed. The site supervisor has been so dismissive. Show details
Hi Kylie, Thank you for taking the time to share your… Read more (+2 replies)
I would like to sincerely thank Jason Chapman from Simonds Homes for his outstanding support and professionalism. Last year, I raised several concerns regarding my home, which is still under warranty. One of the major issues was a significant crack in an internal wall. Jason visited my property, thoroughly inspected the issue, and explained that… Read more · 1
the crack was likely caused by land settlement. He recommended that I have the caulking completed immediately to help prevent further movement, which proved to be very effective.
A year later, Jason returned to reassess the situation. After carefully inspecting the crack, he confirmed that it had not deteriorated further, giving me confidence that the land had fully settled. During this visit, he also took the time to patiently listen to and document several other concerns around the home.
What impressed me most was Jason’s commitment to resolving the issues. Following our discussion, he promptly organised the necessary tradespeople, and all the repairs were completed within 10 days.
Jason was professional, knowledgeable, responsive, and genuinely cared about ensuring that all concerns were properly addressed. I greatly appreciate the time and effort he invested in understanding our situation and delivering effective solutions. Thank you, Jason, for your excellent customer service and support.
Simonds contacted us to undertake. the stipulated 3 month inspection and rectifications where required. Our initial contact was with Monica from the maintenance team, who was very professional and scheduled our inspection. Jim Talevski the Maintenance & Warranty Supervisor, attended our home, Jim was fantastic and took the time to explain the… Read more · 1
rectification process and followed through on all aspects rectifications. I will comment that rectifications were minor, which shows the quality of the build is exceptional. All the trades that attended to undertake the rectifications were timely, polite and clean.
Many thanks to Jim and the maintenance team at Simonds.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jennifer, We are so sorry to hear this has been your… Read more