not give me a reason.
I asked if I would receive any information about this and was told I should receive a letter. (I still have not received this letter or any explanation as to why it may have been rejected.
Without divulging too much personal history, I will just say that I have had no defaults or bankruptcies etc and was given no explanation why this was being rejected.
It has now been at least 2 months since my application and I have received no further information.
Wasn't very impressed at all.
ne - which I had to call up to find out.
Once I gave the company's landline number, and instructions to ask for "a specific" room within the company they advised they would call - while I was on my mobile to them - and never did.
After my application was sent through for final confirmation I was given inconsistent time frames of when my application would be processed.
When there were questions the application team did not know they transferred me through to the customer care team and failed to do so, twice.
I externally called up the customer care team, got my answer and was transferred back, waiting on hold for 20 minutes.
So I called up the application team externally and they took my external call in 4 minutes, which I had been waiting to be connected through to them for the last 25 minutes (in total) on the other internal line.
I have finally been told a timeframe, how long?
I still have the same answer as to how long this application that has been in the final stage of processing for 7 days now.
Once it has been approved I can't use my card until it is posted to me.
2 weeks of waiting, and my application still isn't processed.
Applied for the credit card and fullfilled all the requirements and at last neither they inform us about our application and when we call and ask for our application they say its declined... I asked the reason behind they have NO ANSWER for that.. I wasted my time..
Don't waste your time with these guys, as dumb as, can't understand second incomes, incomes from investment properties, ask for documents forever for a lousy credit card for a few grand, big deal! Doesn't help with Indian sounding operators with very little english skills. Gave up after wasting hours back and forth.
God help you if you have a real problem with them.
WARNING, STAY AWAY
insurance, even after I requested them not to.
- Security procedures are over the top. The burden and risk is placed squarely on the customer.
- Customer service is outsourced to an overseas call centre.
Everything is sub standard & they keep making mistakes then charging me
1 out of 5,
reviewed on Oct 28, 2016
You just need to look at Virgin Money Australia's website to get an idea that they are so far from Richard Branson's vision of good customer service & great deals. They don't even have a mobile friendly website or app.
I have numerous issues & much of it is due to poor systems & mistakes by customer service.
Most recently, after setting up auto payments exactly as advised by them, they've charged me 100s of dollars in late fees. They promised to reverse the charges & identify issue but have not done so. Worse still they keep calling me but then don't/can't help me. I'm leaving them asap. I feel cheated & lied to by Virgin. Richard would be ashamed.
After life threatening domestic violence by, my Italian/Egyptian psychopathic ex-defacto and securing an Intervention Order against him, he then ran up debt in my name to tens of thousands of dollars and Virgin Money would not identify me so I was left with the debt which took ten years to pay off. Virgin Money was linked with Westpac and could have stated that as I could not ID myself, to go into a Westpac Branch for ID confirmation. This is extreme abuse as all the signatures were those of my ex-defacto and women and children should not be abused in this manner by an international corporation.
I recently applied for a credit card, hah and LOL I got knocked back! Not sure why they certainly didn't do any proper financial statements. Who in this day and age doesn't do any asset checks! 3 very painful phone conversations and one to our accountant in which they asked stupid questions and we get the "if circumstances change you can reapply in 3 months! Seriously got to be joking, I wouldn't use a Virgin card if it came gold plated.
Should have read everyone's reviews before hand!!!
after some time, I changed my mind. They were very happy for me to come back as a customer and they did reopen my card account! The downside though is the propensity for card providers to charge a balance transfer fee of up to 2% for new customers.
This company is disgusting in the way it treats its customers. I had to take them to the Financial ombudsman service after more than 3 months with their complaints team that completely lied, considering changing which airline I fly just because of this.
I am meant to get statements by email and they don't even arrive. When I rang to ask when my next payment due they said it is over due. When ask to resend they said they can't do that. Best to get statement throw the mail. Or better still RING EVERY WEEK TO SEE WHEN NEXT PAYMENT DUE. WHAT A JOKE
I was very impressed with my recent interaction with Virgin Money. I had a credit card that earned points but carried a hefty fee, and I decided to downgrade to one with no fee. My call was answered promptly and although clearly an overseas call centre, the person I spoke to immediately fully understood my requirement. In a matter of a few minutes my product was adjusted to a ‘no fee’ option, I was assured that a new card would arrive in a few days (which it did) and I was even given a credit for the appropriate portion of the annual fee that I had pre-paid. I am a very satisfied customer.