Bad Delivery/Installation of my appliance – You'd expect that when AO say they will install your new appliance that the guys know what to do... they don't. Let's face it, the guys are delivery guys, not appliance installation guys.

My front loader washing machine was very poorly installed. What went wrong...

1. They took the transit bolts out BEFORE they got it into my laundry - they should have been taken out AFTER they got it into my laundry. I hate to think they took the transit bolts out before they drove to my place!!!

2. They hooked the hose up when it was pointing the opposite direction to the laundry tap causing a big kink in the hose - they should have loosened the outgoing hose nut and swung it around to face the direction of the laundry tap.

3. They didn't balance the machine. They sat it on the floor and because it didn't wobble assumed it was level, they even looked me in the eye and said it was level. It wasn't, I checked with my little spirit level and it was WAY OUT of level. If they don't have a spirit it is impossible to check if it is level. It is very important front loaders are level due to their high spinning speeds. If it isn't level the machine becomes noisy and does the motor damage.

4. The delivery guy wiped the dirt of the top of the machine with his dirty shirt. Oh please!

So. AO, tell your 'installers' to read the product manual, give them a spirit level and a cleaning spray bottle and a cloth.

I spent 30 mins fixing up their mistakes and installing it properly... lucky I know what I'm doing... pity the poor oldies who don't!

The product is great though. The product The delivery and installation