Not really into reviews but this company deserve one, new fridge arrived and installed in under 24hrs, the price was better than the big retailers, delivery and install was included, the old one removed as was the packaging, I would recommend them.
Awesome service from order to delivery. Quality of products purchased really good. Simple and easy checkout process
Really impressed and we are already researching our next purchase. And talking them up to our circle of friends. many thanx.
Customer Experience Team is Outstanding
Bought a brand new washing machine and had no problems ordering, but I had a bad delivery experience. I called AOL and was transferred to the Customer Experience team who turned it completely around. The lady I dealt with was incredible.
- Verified customer
exceptional service and price
Jarrod helped me through the whole process and he was brilliant. have never had such an easy appliance buy and delivery. all done within a 24 hour period. awesome. Will absolutely use appliances online again. Thaks Jarrod for making the whole experience a 10/10 The delivery team were fantastic. friendly, accommodating and on time. couldn't ask for more.
I am so annoying to change delivery time couple of times. But the customer service is very patient and efficient! The delivery is so profession! Thanks for all your help!!
The reviewer stated that an incentive was offered for this review
I am really disappointed the service and have been telling everyone not to use your this company, I ordered an item from them and their delivery time were so inflexible I had to cancel. I was told that I would have a refund within 1 to 2 business days, I cancelled 4th December.
I called up customer care (terrible title, as there was not care at all) to find out about my refund and was told that I had to wait for the item to be returned to the warehouse before my refund would be processed. I was not told this when I called up the first time to cancel the item
I have not received any cancellations email.
I am considering registering a complaint with consumer affairs regarding this terrible service
Wow, old fashioned customer service...not just motherhoods!
Purchased an upright freezer on day one, delivered and installed for no additional cost on day two. Price was more than competitive with opposition retailers. Friendly and efficient staff......retailing as it used to be.
Excellent front loader. User friendly, great size, excellent functions. Just what I wanted. Quiet while cycle is in operation and washes great. I'll definitely purchase from Appliances Online again. Thank you! Very Satisfied customer.
Helpful & delivered on time at an earlier date when requested. Was extremely happy with the friendly & above & beyond customer service I received when I needed my undermount sink delivered earlier than the original date as the stone mason needed it onsite before putting in the stone bench. It was not a problem they had a new delivery date within minutes & it arrived exactly when it said it would. I would definitely recommend for future purchases.
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Questions & Answers
What are your payment options. Do you accept COD on delivery.
Thanks Phil. ( Albion Park NSW )
Customer ExperienceAppliances Online
Hi Phil, unfortunately we do not accept cash on delivery. We do offer Afterpay, Zip, PayPal and card on delivery.
Who will service a Euromaid induction cooktop - there appears to be no power to it. All other points are OK
My suggestion would be to contact the manufacturer of the appliance, you should be able to find their contact details just by doing a simple google search. They should be able to provide you the correct advice with how to get a repair man to come and have a look at the oven for you to let you know whats wrong with it and they will be able to fix it for you or at the very least provide the correct guidance.
I hear you offer 50% off fridges when purchased by an aged pensioner.
I'm on a full pension, age 70. living in sydney . Jenny Dyson
Customer ExperienceAppliances Online
We don't do offer a discount for pensioners or anything like that , sorry, our prices change daily to ensure you're getting the best price of the day as per https://www.appliancesonline.com.au/our-prices.aspx - please feel free to take a look at that and please let us know if there's anything more which we can clarify
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