Appliances Online

Bait Advertising. I ordered (and paid for) a hybrid chest freezer (advertised as being on "sale") on 8th May, with delivery scheduled for 5th June. On 3rd June, I received a phone call (which was the first correspondence I had received) to inform me that they don't yet have stock. A little late in the day, I think. Delivery was rescheduled for… Read more

19th June.

On 24th June, in light of no delivery and no correspondence, I phoned to enquire about the status of my order. I was informed that they still don't have stock and I'd either have to wait, for another few weeks, or receive a refund. I asked about an alternative and they offered me a similar sized freezer, from a different manufacturer, at a 25% higher price, with no compensation. I chose a full refund.

I am miffed that I waited, almost 2 months, for a product which they did not have in stock and which they continued to advertise (albeit at a higher - still on "sale" - price).

To not have the item that I ordered, in stock, nor to acquire stock in a reasonable time, and yet to continue to advertise the same product, and to offer me a more expensive alternative, is, in my opinion, bait advertising, A practice which is illegal, as far as I understand. I believe they they should be taken to task, by ACCC, accordingly.

Based on this experience, I cannot recommend such a shoddy (and seemingly fraudulent) company.

Excellent website, easy to access and order. Very timely delivery of the products we ordered. Delivery drivers very courteous and helpful. Excellent transaction from start to end.

Can't be trusted — "bait and switch" is the best description. I ordered a washing machine online, and during checkout was asked to select a date for delivery and removal of my old machine. I booked the date and arranged a day of annual leave to be home for it. On the morning of delivery, I logged into their chat to ask for a delivery window. The… Read more

automated response: "You'll be called 2 hours prior to delivery, and again 30 minutes prior." Great...

Then, hours later, I received a chat request asking for my order number — and was told the item was out of stock and not due back until the end of August, 30 days away.

Nothing on the website indicated it was out of stock or when it would return. The system happily let me pay, book a delivery date five days after ordering, and take a day of annual leave to be home — for a machine they knew they didn't have.

Good job leadership team for having such robust processes in place. Clearly more interested in taking the funds than mentioning the goods weren't available for weeks.

I DO NOT RECOMMEND- unsatisfactory and awful experience. First time ordering a large item online and due to prositive reviews was confident. I ordered a husky bar fridge as a surprise gift for my husband on 9 April & advised delivery wouldn't be… Read more

until 21 May - ok, bit long but accepted it. On 21 May was advised that fridge was damaged so cannot deliver. On 29 May was advised again that another fridge was damaged & could not deliver - geez how unlucky am I. Advised a special urgent order being place thru Sydney branch with new deliver date 12 June. On 12 June advised delivery between 3-5 but of course it failed. Was promised that definetly Monday 15 June I would have fridge. (not hopeful). Monday morning texted a tracking number with delivery between 5-7pm and also a phone call advising me the fridge was damaged - um seriously which one is it!!! Delivery driver advised me a at 5pm he had no fridge to deliver - failed again. By this stage I had had enough and demanded a full refund which I did get. This was 67 days of frustration, broken promises, lies & dishonesty. WORST EXPERIENCE.

We had a Westinghouse fridge delivered to our second floor. The delivery guys were very polite and efficient. They also managed to take our old fridge away, which was a bit larger than the new fridge. They plugged the new fridge in and gave clear instructions on when to turn it on. Fridge is working well. Thankyou.

Always a great experience when purchasing from Appliances Online, right from the online order experience to delivery.

Have just had excellent service from a most helpful, friendly and competent young man - Joshua - sorting out a complex issue. We have been long-term customers of Appliances Online and would recommend them in a heartbeat.

Ordered a new washing machine at 3:35pm on one day and delivered, installed and old washing machine taken away by 9:10am the following day. Great end to end service and the delivery/installation agent had a wonderful customer service attitude! Great experience!

The order process was quick and simple, the delivery was exceptionally fast, ordered at 10pm and delivered by 11:30am the following morning. The delivery team were fantastic, they took away the old fridge, unpacked and connected up the new one. The plumbing was there from the old fridge, just a slightly different connector, the guys connected it up. They were quick and friendly, very, very happy with them.

Very disappointing warranty experience I am extremely disappointed with how Appliances Online has handled a faulty Rogerseller sink mixer purchased for our new kitchen renovation. The tap failed immediately after installation, leaving us without running water in our kitchen. We contacted Appliances Online straight away and provided everything… Read more

requested, including photos and an independent plumber’s report confirming the fault was with the tap itself and not the installation.

I want to acknowledge that the staff I dealt with were polite and helpful. The issue is not with the individuals — it is with the warranty process and the lack of urgency in resolving a genuine product failure.

Despite providing the requested information, we have had to repeatedly chase updates and are now being told we need to wait further while the matter is investigated. This is incredibly frustrating when the evidence has already been provided and we are left without a functioning kitchen tap.

A faulty product can happen, but the real test of a company is how it responds when things go wrong. Unfortunately, the after-sales support and warranty process has fallen well short of expectations.

Customers should be aware that while purchasing from Appliances Online may be easy, getting a genuine fault resolved can be a very different experience.

Got completely stuffed around by their delivery team today. Delivery was meant to be 130pm, which became 230, then 330, then between 430 and 630. I told the driver I needed 90 minutes notice because I was coming from a long way away. I didn’t hear from them so I decided to drive to the delivery point and just wait there for them. When I was on my… Read more

way they gave me 40 minutes notice but didn’t deliver the item because I wasn’t quite there in time. So I waited around the whole day, drove 80 minutes (each way) in peak hour traffic, and still didn’t get my item. I gave them a way to easily enter the property so they could drop it off without me but they refused to accommodate any of my requests. Very disappointed with their service.

I am extremely disappointed with how my interaction has gone with the delivery of the washing machine I ordered. Or no delivery. I ordered almost 2 weeks ago, selected and prepared a day I could take off to be home for delivery and installation. I have been receiving messages through the week saying I would be told the 2 hour delivery window the… Read more

morning of but never told that time would be 6:30 in the morning until I received a call at 6:28 saying he would be here in 10 mins, it was dark outside no sun light at all yet. This actually might be great for a lot of people but I am a solo mother of a special needs child who can’t be here when there are people doing any kind of work or delivery in the house, and a women who otherwise is living on her own. That is an uncomfortable time for me let alone my special needs child. I asked if it was possible he deliver after other deliveries so I can organise him to be at school where he’s comfortable and was told no as I am his only delivery today, it’s not suitable for him to come back later. Well since I can not do 6:30 in the morning we would have to reschedule another day. I received a call 10 mins later where they told me they could then only deliver on the following day or Monday where I have commitments I can’t change this close to the dates, I was asked “can’t you just take a day off” well I did… today.. for this to be delivered and installed today at a reasonable time. I’m not so much angry but I am left very confused and reminded how difficult it can be for simple things as someone trying to navigate with a special needs child. I also think there should be delivery options when ordering for other periods of the day so women don’t have to either deal with feeling uncomfortable or go without. Overall it is what it is, but I hope this company can take this on board and create better solutions for everyone and hey at least I have a day off today to try and find my next washing machine that I won’t be able to buy until I get my refund in 5 business days.

Best price in town. Had a new side by side fridge delivered and they took away the old fridge. The buying experience was easy and prompt. You can track the delivery truck on the day and how many stops are before yours so you can still be out doing things instead of wasting a day waiting. Delivery people were pleasant and polite. Will use again.

The service was seamless and efficient. The constant updates on delivery time were great. The delivery driver was very friendly and insisted on bringing the new microwave into the kitchen for us, rather than leave at the door. We would definitely use appliancesonline again. Show reply