Reviewer Photos & Videos
Exemplary customer focus!
We bought a Samsung tv from them few weeks before Black Friday at the lowest price around at the time by far. And yesterday I’ve noticed that the same tv is advertised by them for $1070 less. Call them yesterday hoping for some sympathy and with no questions, almost eagerly they refunded the whole difference!
Easy, fast, great service
I ordered a dishwasher online, it was cheaper than all the shops. Easy to order online, quick, free delivery. The dishwasher was delivered the next business day. The friendly and helpful delivery guy took the dishwasher out of the carton and took away all of the packaging. Excellent service.
Ordered new washing machine. Delivered within 24 hours. The delivery guys disconnected the old washing machine and installed the new one and took the old machine with them. Very polite and professional. Cannot be happier!!
Easy way to order a product that you already know you want
I ordered on a Saturday and the washing machine was delivered and installed with the old machine removed by 11am on Monday. Somehow I had mistakenly ordered two machines and the delivery guys were very swift in arranging a refund.
Excellent Product and Quick Delivery
The product I purchased is Haier 517L Bottom Mount Fridge HRF520BS in June 2020. This comment is made after 5 months usage of the product. It has been functioning very well. The delivery service was awesome, and they helped dispose my old fridge as well. I would recommend Appliances Online to everyone.
easiest purchase of washing machine
once my heart settled on a bosh washing machine I loved that they had direct appliance linked to their official website. I purchased the machine on Friday or Saturday , got the warranty extension and the machine was delivered on Monday! super happy
Questions & Answers
I bought a washing machine from AO and had no problems with the purchase or delivery.
Its only a year old and is leaking among other faults. AO has not responded to my emails and wont answer my calls (3 times at least 20 mins waiting on phone)
Whats going on Appliances Online? Starting to think I will never buy from you again.
I am a first time purchaser but I am disappointed with their Customer Service people who apparently just decide to ignore any complaints. Beyond frustrating but there is always a legal remedy I guess !
I am having a similar problem however my washing machine is still under warranty. I've been waiting six months to have it fixed! I'm stuck in a queue for the fifth time in the past week (for between 20 minutes and an hour each time with no answer) and they just hung up on me. They don't answer emails either. Really bad service.
Customer ExperienceAppliances Online
Hi everyone , we're really sorry to hear that this is happening as this is not the kind of legendary service which we aim to provide to our customers, and we are dealing with a larger volume of customers on the phones but if you would like to send us a private email through to firstname.lastname@example.org with your invoice number and the issues you are currently having, we will look into this and get into touch with you to get a resolution as soon as possible.
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