Bad warranty service- Bosch trained technician is horrible! – I upgraded my washing machine from electrolux to German-made Bosch logixx 8. It's a huge mistake I ever made.

I should have stick to my old electrolux which is cheaper and do the same job.

1. The Bosch machine is quiet but not when it's on spinning. It has a loud noise like airplane taking off. And it's spin performance went down after 1 year. The rubber seal for the door starts growing black mold. The door sometimes couldn't engage properly.

2. Rang the after-sale service to report the faults-the mahcine is still under warranty. They sent out a helpless technician, who wasts my time and money.

He didn't do anything to the door engaging problem, neither to the spin issue, except asking us to pay for a replacement of the rubber seal, which should be free under goodwill.

3. I paid for the rubber seal, however, the technician did a crappy job. Just over one month, the rubber seal is torn and a stink smell occurs to my washing machine.

I report the problem to Bosch, the same technician came out and did not fix the problems but blaming it's my fault to cause the torn seal and smelling washing machine. He was unhappily willing to replace another seal for me.

4. Worst, I rang Bosch to place a complaint about what the technician did, customer service are very tough and not neutural to deal the issue. I have to fight for my right, then they finally agreed to send a different technician. Meanwhile I am waitig for a reply, if the machine is damaged caused by the rubber seal is not under warranty!

5. One more, ring Bosch and get someone to talk to you, the average waiting time is more than 30 minutes! it performs very well for the 1st year of the machine life. very bad Bosch trained technician, expensive machines but worst customer service!