Customer service – I have being a member of HIF for over a year now, aside from all the obvious benifits like lower premiums and being able to choose the practitioners I want to use I have found the service second to none.

When I first joined the honest of the staff in regards to what I actually needed was appreciated rather than getting a sales pitch!

Having had a few out of the ordinary claims in the last few months the staff have being excellent offering great advise in a timely manner which left me with no out of pocket expenses. Claims were processed very quickly.

With my previous fund this whole process would have involved waiting for long periods to get the right person on the telephone... With HIF you can get the person straight away, and can get the same person each time eliminating the need to keep repeating my situation! If they are busy they will call you back!

All up health insurance with HIF is too easy! They deal with the problems so we don't need to.