HIF (Health Insurance Fund)

HIF (Health Insurance Fund)

 Verifiedhif.com.au
2.8

133 reviews · Statistics

PositivevsNegative
41% · 5472 · 54%

Claim Resolution Time
  • <1 week (7)
  • 1-2 weeks (5)
  • 2-4 weeks (1)
  • 1-2 months (1)
Claim ApprovedYes (13) · No (2)
Value for Money
2.5 (30)
Transparency
2.6 (24)
Customer Service
2.8 (30)
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Reviews

133 reviews
M Chan
M ChanWAPerth, WA4 posts
 

Wrong payment advice provided

Unprofessional, used to be good but no longer, gave wrong advice stating payment can be made at Australia Post, rushed down to Australia Post , wasnt able to pay because invoice had no Aust post code!!! (Confirmed with 2 staff). Surely, this is basic staff knowledge to ensure correct payment advice provided to customer?? Show details
Emilia
Emilia4 posts
 

Terrible Customer Service

Have been with Hif for 1 year and am going elsewhere. Not for profit & DEFINITELY NOT FOR PROFESSIONALISM!!!! Show details
HIF (Health Insurance Fund)
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Sar
SarQLDSouth East Queensland, QLD24 posts
 

awesome Health fund with great Aussie service

honest and genuine customer service, excellent NFP health fund, Thank you Kim for your time and patience in explaining the rebates,I look forward to a good health fund relationship Show details ·  1
Mal
Mal2 posts
 

AVOID - no customer loyalty, greedy

They had an opportunity to do right by a 7-year old customer (me+family) and had zero interest in budging an inch let alone meeting half way or negotiating in any fashion. I took my case to the Ombudsman who symphathised with me but also explained it will be at their discretion - they used that discretion to not help me at all. I won't waste my time explaining the details, if they treat a 7-year customer like this, why on earth would you want to join? Don't make the mistake, you'll regret eventually. Show details
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Grace
Grace7 posts
 
HIF (Health Insurance Fund)
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Grace
Grace17 posts
 

Used to be good

I have been with HIF paying my fees for over a decade. I had previously good experiences but recently wondering why I am still with them. I got a quote for some very minor dental work but was told that procedure was re-classified as major a few months ago and I am now no longer covered, and will have to upgrade and wait 12 months. When I asked if there was any chance they could waive the waiting period given the recent reclassification and the fact that I have been with them over 10 years, I was told not a chance. I have kept records and the premiums go up between 10-20% every year, for the same level of service. I told them I am now looking elsewhere and they didn't seem to care. They don't value loyalty at all. Show details
HIF (Health Insurance Fund)
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LawStudy
LawStudy24 posts
  Verified
HIF (Health Insurance Fund)
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PG18
PG18Melbourne52 posts
 

Still waiting for refund, very unhappy, no reply to email

I signed up with HIF and cancelled in my cooling off period as I feel the amount they pay back on extras is very small. Despite giving them 5-10 minutes of my time when they called me, it has been two weeks and they still have over $4,000 of my money. I sent another follow up and they didn't respond. GIVE ME MY MONEY. Show details
HIF (Health Insurance Fund)
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opensea64
opensea647 posts
 
  • Thumbnail
MAD
MAD2 posts
 

DIFFICULT!!!!

I have been lodging an extras claim for months now only to be told over and over that the document I have submitted is incorrect. I was asked to submit an itemised account from the merchant and so I emailed them to ask for it. The merchant obviously sent me a tax invoice which is an itemised bill. But HIF refuse to acknowledge this and still demand that I send an “itemised bill”. I then asked HIF what is an itemised bill and isn’t that the same as a tax invoice?! I AM DONE. It’s disappointing that you keep increasing premiums but is making it difficult to make claims!!!! I would have rated this ZERO star if I can! Show details
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Ant
AntNSWSydney, NSW
 
Ronelle V.
Ronelle V.QLDSouth East Queensland, QLD2 posts
 

Hif does not pay for COVID-19 testing

Thanks HIF for not assisting your customers during a global pandemic!

HIF does not cover the cost of testing for COVID-19!

Your health insurance is USELESS!

Been paying our monthly contributions $305 for the past 2 years and never used a benefit, this is how you take care of your customers!?

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Loge
Loge3 posts
 

2020 Gold cover tricks, greed & ripping off

HIF has been great for years until 2020 when they got greedy and decided that our cover would no longer include excess free day procedures or private room in hospital.  Show details
Value for Money
Transparency
Customer Service
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Ben
Ben4 posts
 

Covered when you need

My wife was admitted for emergency back surgery. Very stressful situation. I spoke to HIF literally 30min before she was admitted and they were very helpful with the process etc
HIF were there when we needed and I would recommend.
Thanks!

 Show details ·  2

Value for Money
Transparency
Customer Service
Renee
Renee
 

Pre-Existing clause seems to be an easy out

Never been so disappointed as a fund that focuses on being not for profit for the benefit of members...what a joke. Family cover that is beyond ridiculously expensive to then use the pre-existing condition clause. Got the call today to say declining claim and I will be declining your services as I am already looking for a new provider. Been with HIF since 2007 and will not come back. You have had enough money out of me. So I am left with a daughter with lifelong potential fertility issues, I would of been better saving all the money I have given you and paying for the service myself. Worst service I have ever experienced. I have already started getting quotes from other providers. Show details
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Questions & Answers

Perthmumma
Perthmumma

If I have been a member for 5 years and previously had top hospital to include pregnancy but dropped back to a lower hospital cover and now want to increase my hospital cover to include weight loss surgery do I need to serve another 12 month wait period?

Dee C.
Dee C.

If I have been a member for 5 years and previously had top hospital to include pregnancy but dropped back to a lower hospital cover and now want to increase my hospital cover to include weight loss surgery do I need to serve another 12 month wait period?

Simmmy
Simmmy

Does h.I.F cover LASIK laxer eye surgery for medical purposes?

Details

CategoryHealth Insurance
Other Insurance Types Offered Pet and Travel
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Contact info for HIF (Health Insurance Fund)

  • ABN: 84607276950
  • AHIFC: HIF

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