Lucy 2 posts
HIF - Top Customer Service – I joined three different health insurances in the past but ended up switching due to rude, incompetent and SLOW customer service with all of them.
Since switching to HIF a year ago I had no problems with customer service, claims or policy changes. Just recently I claimed another remedial massage and received my money in no time.
Thank you for the polite, friendly and competent customer service.
Keep up the good work!
And the low premium increases of course :-)
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Hello Lucy, Thank you for taking the time to share this feedback, it's fantastic to hear that you've had such positive experiences with HIF.
I will share your review with our Member Experience Manager, Contact Centre Team and Claims Team as I'm sure they'll be delighted to read this too.
Warm regards,
Nikki Dale, HIF Digital Manager