iiNet review by porkeys

What a nightmare IInet! I needed a micro-sim card for a smartphone. IInet sent one and I tried to activate it on 26/4/13. After two weeks and dozens of calls, including customer service managers, no one could activate the sim. They then sent me another one and the same issue. Then I was told it was because I was an old AAPT customer (whom I never had any problem with over the years). In the end I was sent another sim card as a temporary measure with a new mobile number. All the customer service officers have been nice and all except one of the managers, who was a pig. After waiting almost a month now for my (6 year old) mobile number to be reactivated, it still isn't. Stuff IINet; taking my business elsewhere. The final insult was being offered $40 for the inconvenience of not having access to my mobile service and wasting more than 7 hours on the phone with them and being shuffled around more than 20 people. I'll never return to the company or ever recommend them.

This mob cannot deliver. Back in February, I asked for international roaming a week ahead of my daughter going overseas. She left and tried to call home. Service was not there. It took several calls to get it fixed. On Sunday, 3 months later, she went into hospital and was unable to call us because some idiot had switched it off again. I must have spent 2 hours and 4 calls trying to get it restored so far (Friday) and will have to call again. Other companies (especially overseas) offer roaming by default or you can simply go online to switch it on.

I was with aapt for years but as iinet took them over i transferred to them, i have had nothing but problems from day one the list is to long to go into detail but i have made more calls to their customer service centre in last three months than i ever did with aapt, yes the customer staff are friendly and helpful but if they could get things right i wouldn't have to keep calling them every month