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All going well with iinet connection at this point in time. Good speed and connectability, my query to Eric the other day was sorted out very quickly and I forwarded the scam/phishing e-mail onto him.
Sadly this once great ISP is no more...
So very frustrated that after 11 years as a customer I dread making contact with iiNet. While call agents are well spoken and polite, each call brings different misaligned information that is often vague. Recently had to make 3 differnet phone calls speaking to 5 differnent people to find out the status of my NBN connection date. Got there eventually if you have a good 30min (excluding hold time) to get a simple answer this is the provider for you! The irony wasnt lost that it was eventually revealed it was NBN delay not iiNet...
My recen...t tech fault was somewhat managed, Telstra techs where dispatched to the area the following day. Cannot fault this.. The speed now is strangly halved in the last 2 weeks (well after the lockdown started), this is still in question. Today I call again being the day I was (eventually) told NBN would be ready and Im advised I need to pay $50+ fee. Stange after speaking to some 7 or 8 people during the ordering and follow up process this was never mentioned. I was told a connection fee would be charged to my direct debit then creadited on the next bill. So apparently it was my fault all along according to iiNet, no invoice? no note of money owed on my account? iiNet has had my order for nearly 7 weeks, not one update, still no consistant answer when I check in to see the status, still no appointment date.. At the end of the last call this afternoon I offered them to the end of the day to clear up the confusion around the connection fee and provide an update, this was agreed but no call was made by iiNet. Looks like internode currently has a great deal going, shame after 11 years...
Worst experience ever:
This has got to be the worst experience I have ever had with a supplier: They don't read notes: they take the connection fee, they make appointments and then make you do all the running around when the appointment doesn't suit: after multiple phone calls and appointments they were given dates I could not attend and dates I could: they continually made the appointment for dates I could no attend: the NBN has not yet been connected and we are moving house: so advised them I don't need it connected at this address: they then advised that will cost me $60 to cancel: they have already taken $69.90 for a service I did not receive and now want another $60 to cancel a service I didn't receive: APPALLING COMPANY!
So far so good and if it works as well as our voip phone we have had for years we will be very happy. We had a few problems at the start but they have been competently sorted. Thank you.
I thought there might be performance issues with so many more people working remotely on-line now, but I've had a problem only once. That was sorted out immediately - another case of 'turn it off and on again' :).
18yrs and now I know why
I’m currently on nbn100 and I recently lost my connection. First time that I can remember in 18yrs of being with iiNet. I rang and spoke to a lovely lady who helped me. She advised there was storm damage and would ring me back with repair time. To my surprise the next day she rang to let me know I was connected again. Great customer service, professional and efficient.
Amazing service, no problems at all !
Since inception, I haven’t experienced any problems at all.
My connection is always good and I haven’t experienced any dropouts at all & their customer service is impeccable.
I’ve been with iinet for approximately seven years and am extremely happy ~ I would highly recommend !
Perfect , cant live without it..
Very reliable , dropouts are rare. most problems are usually fixed with a reboot. on the rare occasions i have had to phone for technical support the issue has been dealt with fast.
Grateful to have help at the end of the phone.
We were having issues with our email. The service member who helped us was patient, took his time and was clear with instructions and suggestions. He was happy to be contacted again if needed.
Regarding conversation with Qadeer on the 18/05 requested a Siemans A220, still waiting for my siemans gigaset a220 to arrive but just been advised that it is no longer available & no one has bothered to contact me in any way, shape or form, not impressed, product A220 is still sitting on add products for purchase page, needs an update.
Sadly there is no zero, one star is too much for this scamming company. Was charged all those surprise bills, which I wasn’t told off. Every time you try to call them you have to waste half of your day and still have unresolved issues. I’ve been using iiNet for 5 years, at the three different properties, had to change the provider for three of them. If you value your time and money, stay away from the this scammers.
iinet - great internet and great customer service.
I've been a loyal customer for 10 years and have had my fair share of problems with the internet, but your customer service has never let me down. Thank you.
For 10 years a loyal customer, never had a issue.
Great connection speed and stability.
Awesome staff, always helpful and go above and beyond.
Fair priced and awesome data packages.
Would and have highly reccomended
very good service
i changed to iinet 15 years a go and still with them have never had a problem. There service on the phone is excellent there product range and pricing are competitive .very happy
As I have only just been connected to the NBN, I’m now sure if it is going to make much difference to my internet speed.
As of yet I have had no problems, but it’s only been 2days, if it is half as good as my old system I’ll be very happy.
If I have had any problems in the past the team have been excellent to deal with & are always able to fix my problems.
Long term happy customer
Great service no major issues since i got the service. Stable connection good speed. iinet customer service is the reason I am their customer for so long. Keep up the good work.
Prices and Customer Service Terrible
I am currently bound by opticom providers and had chosen iinet as my internet service provider, i regretfully spent 5 months bound by iinets plans in which they request top dollar for minimal usage. After becoming aware of other opticom providers i had compared and shopped prices and had found how far out iinet prices are. I did not want to termiate the service and was willing to reason at a better deal which wasnt even close to the competitors. They had no time to alter prices or service and after a continuous battle i had opted to cancel the service. This was promptly terminated with out any notice by them and left me with no internet. I highly recommend not to use there product if fibre connection is what you require.
Password Reset doesn't work
I signed up on the phone. I was not asked to set a password. With no password, I tried the reset password function. It indicated that I would receive an email, but nothing arrived - I even checked spam folder.
Repeated the process, but nothing.
Then sent an email asking for assistance, but after 36 hours, no response.
Then called customer service and they put my details in and straightaway I received a temporary password by email and was able to complete the process.
In summary, online system reset function doesn't work, however customer services very helpful... apart from not responding to emails!
Love iiNet, but of late it’s been terrible, have received new modem, but problem still persist, staff are pleasant and helpful. Been with them for nearly 14 yrs I think that’s says service overall is good
A solid connection
Just had the iINet team move my cable connection to another room. Plus a new modem was supplied. All finished within a matter of days. Very Happy with the customer service, the installation team and the end result.
Questions & Answers
Does it work without a landline pug in
Our Ultra Broadband products come in three flavours:
* iiNet Cable (available in the Geelong, Mildura and Ballarat areas of VIC) - no landline is needed.
* VDSL2, available in the ACT. his does require a landline.
* iiNet FTTB, available in selected buildings. This requires a landline as well.
Hope this helps!
is there a reason on why the internet has been very bad lately? for the last 2 weeks ive been lagging consistently and the internet has been very slow when i watch movies it always lag and i always seem to get disconnected from times to times
Thanks for your question!
We'd suggest making contact with us so we can continue to assist you with this. We also have online help guides that can assist; give them a look here:
Try the guides there for your connection as it may just do the trick.
Define fixed wireless?
NBN have you covered. Have a look at:
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