My home connection is very efficient and with six users in the house you would expect a few drops every now and then, but this never happens. Flawless from get go!...

We have finally got NBN in our suburb (Jan 2020) and I have selected iiNet to be the provider. The NBN service has been a fantastic change from ADSL and the service received superb. Also I went with a Fetch mini, and now order a second fetch mighty - replacing our PVR (which are linked together). System is great, service is great. Testing shows consistantly 45-50mbytes down and 15-20 up speeds.

IiNet uninstalled all my personal email folders - unnecessarily for an internet problem - so I lost 13 years of irreplaceable work I was just about to transfer to a new website.

2 years ago, iinet deleted my email account and all associated emails without warning or reason. This cost me a great deal of time, money and inconvenience at the time. I then cancelled my service in January, 2019. Today, 20 September, 2020 I receive an email from them demanding a payment of 100 dollars. I then had to spend 23 minutes on the phone attempting to get to the bottom of this. Pathetic conduct and better things to do with my weekend than defend against attempts to grab a quick buck from an ex-customer. Apparently you get more flies with honey rather than attempts to extort.

Always receive telephone help and any issues always resolved. Reliable NBN speeds as advertised, Would recommend as we get no drop outs and slow speed once quickly fixed by a modem reboot.

speed complaint withdrawn due to faulty supplied ethernet cable from tplink modem, tried a new one i had and it worked well. The 5G is still a problem though, will not give internet access despite being connected.

iinet have always been a reliable service & would thoroughly recommend,i have been using this service
since it was introduced back in the ozemail days,which has been around for quite a while

iinet provides a stable and reliable NBN service that will provide enjoyable phone, TV and internet access all year round. The connection is up to date with almost no dropouts compared to other services. iinet provides up to date information about your service and keeps you informed. iinet are contactable and helpful providing service that you need in todays tech world.

Never missed a beat when connected to nbn. Suggested a lower rate to me as I was a sole occupant and didn’t try to up sell me. Can talk to someone within a minute if I ring

Reliable but extremely slow. Basically the same as the old service provided. Slow when more than one user connected to the system. When you have grand kids, you need the speed.

After I had received multiple Error messages on laptop. Solved in the first phone call, patient service from the team member talking me through the process to correct the problem.

Worst service ever. I can’t recommend to anyone.
I wanted to cancel this companys service and I sent a cancellation form. I’ve sent them a cancellation form twice, but they didn’t check it properly.It’s already been a month ago since I sent the cancellation form. And they still charge me for money. Also It will takes forever if you try to call them. The accent is also very hard to understand.
Just wasted my money. Feel like disaster.

I would like to thank Kim and Joyce for there fantastic service.
I had two email addresses, my original westnet and a new iinet one. I believed i needed to keep the iinet address to access the tool box so I could adjust payment requirements. Contact with Kim and then Joyce I said i did not use the iinet address. they sorted it out and saved me the annual fee. Its not much but they considered me as a customer and not a avenue for more money. VERY MUCH APPRECIATED

heavy drop out rate started suddenly, iinet technical support contacted NBN technicians promptly after establishing cause... issue was resolved within 3 days with upgrade of equipment... I am in a regional area... never have I been disappointed with their handling of tech support.. I have been a long term customer for that reason.

We have been iiNet customers for decades. They provide as good an NBN service as you can get and the best customer support service, not that we need to use it often. The fibre to the node system is a very poor excuse for a national broadband network, but iiNet manages to get us a reasonably reliable access with very few dropouts and infrequent peak time delays.