iiNet

iiNet helped me get set up with my 5g broadband and managed to get me a better deal
On my mobile! Team super helpful and the service in my area is amazing! Highly recommend !

Only downfall would be if you send an enquiry they call you a million times a day until you’re able to answer.. which almost made me not want to sign up. Maybe stick to one call attempt every few days

We have had NBN 12 from when NBN became available, I had originally wanted NBN 25 but the iiNet consultant explained that 25 was possible and they would have been happy to sign us up for NBN25, our needs & requirements meant that is was possible to achieve with the NBN12, saving us money while still delivering a good reliable product. I regularly undertake Speed Tests and the results are very pleasing showing a reading of close to 12 nearly every time.
Yes there have been occasional glitches in the NBN system but I have enough knowledge to un...

For 10 months I have been trying to return a modem to iinet. Each time I call I am on the phone for over an hour. Eventually I submitted a complaint about the fact that they didn't provide me a way to return the modem. They then sent me an email telling me they would be charging me $144 for failing to return the modem in time, even though I had been requesting information from them about how to return the modem. I submitted another complaint. Eventually they sent me a StarTrack consignment note and I returned the modem. Since then I have b...

I've been with iinet for 3 years and never had any connection issues. Always been reliable. My previous provider i had problems and drop outs regularly. Great service and cheaper then other companies

We have never had a problem or dropout. Speeds are as advertised and sometime exceeded. If I have had a query my question(s) has / have always been answered at the first contact.
Excellent service at a good price.

Internet dropping on and off lately. Tried to watch netflix and keeps buffering and the speed i get is less than 50 kbps when i am on 50 mbps to even watch a show on netflix.

We have had an account with iiNet for more than 14 years (we were with Adam before iiNet took over). Recently we decided to add my partners pay-you-go mobile to our iiNet account. This was supposed to be a relatively easy procedure(we were told). On the 16th of May I rang to arrange this & received an Email confirmation saying the new sim was on its way( and would arrive within 5 days). This was the first of many promises that were to be broken. Two days later, I received another email . It claimed that my monthly payment had failed, so I immed...

The iiNet cable to home I find is super fast and you do get the first year at half price, the installation takes about 1-2 hours but it’s all ready to go when they hook it up

I have been with IINET for close to 20 years now. I have always been happy with the service provided and when I have had a problem it has always been sorted out promptly.
Great company that I'm happy to stay with.

Download speeds 0.3 , screenshot supplied, want to send out technician need 1hour notice (takes 45mins to get to house) Iinet can only offer 30mins notice? Solution from Iinet, negotiate with the technician, why as a customer should l have to negotiate with a third party when my supplier is iinet? Will common sense prevail?

My connection was activated on 15 Jun 2022 and the first thing I noticed was that I'm not able to connect to my own remote server. I did some tests and found out that my server is accessible from other Internet provider networks, and it was only the TPG users who are not able to access the IPs.
I did a few tests including traceroute and tcpdump and it became obvious that the issue is a routing issue in the TPG network. I called iiNet support several times, and each time a non-technical operator answered the phone and put me on hold for at least...

I was having difficulty logging into my toolbox, rang customer service , and as it was peak period i choose the ring back service, which they did before the time stated and they helped me sort everything out within a few minutes. Top service and top staff member who helped me .

Our modem went down with a fault. One call to iinet…great help on the phone…and new modem “plug and play” arrived 2 days later and back up and running. Got us out of a potentially difficult period without broadband really quickly. Been with ozemail and iinet since early internet days and they have never let us down.

Limited coverage. Slow 4G speed. Wish you luck if you ran out of data because they gave you deadlinks to their website and refused to topup your prepaid balance eventhough your bank account has been charged for it! iiNet? More like imbecileNet!

We have very never been off line due to iinet's negligence. All issues have been corrected or dealt with promptly. I have no idea how to test for speed. Our internet has been very reliable for I think 10 years with iinet.