iiNet

If I could give zero stars I would. DO NOT recommend. Created account, paid, had installation date, received modem, so far all good. Then I started getting phone calls from a perth number (but clearly calling from overseas call centre) saying there is a problem with my account and they need me to resubmit, they will refund me oh and I will have to… Read more

pay again. Still the installer turns up and instals and internet is working but the international calls keep coming "a problem with your account at the back end", I told them to fix the problem. I escalate to their complaints dept for help but now it appears my service is cancelled and guess what, I have no refund.

I will never use IINET ever again. I will also actively tell people NOT to use IINET. 6 months of service after changing from BELONG I had nothing but constant drop outs, to then ME offer a solution of changing over to FTTP, which IINET were not wanting to do, after multiple trouble shooting sessions over the phone and many hours spent talking to… Read more

IINET about the issues of constant drop out they finally changed over to MY solution of FTTP, install went ok (better than some I have heard of) , service finally started working with some drop outs still but better than before, after having three months service fees charged they sent me an invoice, asked for an extension on the invoice and then they disconnected my on the day that the payment was due, completly closed the account and then the AVC ID code never worked becasue the account account had been closed completely which resulted in 4 more calls, then I switched back to BELONG and was connected with in 5 minutes. I WILL NEVER USE IINET AGAIN

I am using the Vision Network FTTB Max connection which uses g.fast. Generally it works OK given how far I am from the MDF in my apartment complex. However, it's come to my attention that the TPG Group see Iinet as a cash cow for people who remember the days when Iinet was actually good and had local customer service. The exact same service from… Read more

TPG or Vodafone is much cheaper. So, I asked them to price match, considering they're all the same company. The said they would "escalate it" and after two weeks of silence, I finally gave up and decided to churn to Vodafone instead and save $50 a month.

Vodafone accepted my application and then the following day called me (from the far side of the moon, based on the quality of the phone connection) to say that they couldn't supply FTTB Max because the speed is not available at my address. I said, well, I know that's no true because I'm on that speed tier now with Iinet. Nope, they basically said I'm wrong and that they would only offer me a lower speed tier. I said, what's the point of that? And their response was, do you want to cancel? I was furious at their duplicity in pretending the service is not offered, which I assume was the TPG group's way of keeping me over-paying for the same service with an Iinet logo on the bill. So I said, "Yes, cancel it."

After over 15 years of Iinet, that's it for me. I'm going back to NBN or Wireless with another operator so that TPG never see another cent from me. I will also report them to the TIO and the ACCC for anti-competitive behaviour.

Beware of the TPG Group of companies. They will lie right to your face without any sense of wrong-doing. The sooner they fail, the better. What a waste of 15 years!!

Incompetent iinet – Since the beginning had problems with the internet from iinet now I am over a week without internet and they say its my modem or my dsl cable. Bought new high end router all new cables and still the dsl led does not turn on . Waste of my money . Guys I am begging you ! Don’t signup with iinet ! Ridiculous, expensive and no internet !

I have been with iinet for 17 years and have liked their service. Five yrs ago when moving to new premises I got a $69.99/mth subscription. The price increased by $5/month in May 2026 and in Aug 2026 increased to another $5 = $80/mth without… Read more

notification. iinet currently advertise a $49.99/mth for new customers that will then increase to $69.99/mth the subscription I had. iinet is operating illegally under the Australian Consumer law - so be warned!!

Really Bad Customer Service - Don't Bother with iiNet – A fast service but their customer service is one the worst I've come across. It's just abysmal! Show details

Had dropouts for some time but since they replaced my modem with a TP-Link one the connection has been excellent. It just took too long and too many technician visits. They could have started with the modem. Show details

I had an excellent experience with iiNet today while cancelling my NBN service. I spoke with Ruby, and she was absolutely outstanding. She was patient, kind, and genuinely listened to my situation without rushing the conversation. What really stood out was how clearly and thoroughly she explained everything — including billing, refunds, and next… Read more ·  1

steps — so I had complete confidence in the process.

The entire interaction was handled within about 15 minutes, and there was no pressure or unnecessary back-and-forth. Just professional, respectful, and efficient service.

It’s rare to come across customer service at this level, especially when you’re calling to cancel a service. Ruby is a real credit to iiNet.

Thank you again for making what is usually a frustrating process so smooth.

Had FTTP installed today, iiNet coordinated with NBN very well. The device came before appointment. Technician came and completed work in specified time. He set it up and test it. It an early stage and it is seamless process so far, so good. Show reply

Could not update phone number on account without going through invasive and unnecessary verification procedures. Then could not close account without same. Fortunately call to ombudsman helped resolve issue. Was able to transfer account to another provider but iiNet still kept invoicing me for services they were not even providing.

Never use iiNet/Vodafone services! I just bought a new phone online, and the next day iiNet sent me a message saying they will block my phone next month because it’s not compatible with their VoLTE/000 requirements. My old Realme, which I bought from Officeworks in 2021, works with no issues. However, they said my new Realme is not compatible —… Read more

who would believe that a newer version of the same brand wouldn’t be compatible? They have a list of “approved” phones that are compatible, and, unsurprisingly, you can buy those phones from them. I want to be able to use a phone I actually like! So, I simply switched to another mobile network provider and got a new SIM card, and everything is working perfectly now. Avoid any provider using the Vodafone network. Greedy Vodafone must be banned from Australian market!

Left Telstra and joined iiNet. Required a landline, internet and mobile phone. Internet when i got my modem was not an easy transition, it took about an hour to get up and running. Mobile phone was way worse, my very clever grandson, who we had to use because of lack of phone contact, finally got it working. The landline is a total failure,… Read more

because iiNet failed to follow procedure i am now without my landline. To reinstate that service i need to pay Telstra $50 and use a Telstra modem to get my landline back and then have it changed back to what the original number. Knowing iiNet's inefficiency this process would probably mean no internet for a very extended period. In the few days we have been with iiNet we have had 5 outages, the Filipino support girls are oh so nice but basically useless. 1 star is 1 star too much. Don't bother responding to this iiNet.

Arrogant and rude off shore Customer service (supprise surprise) wouldn't listen to other IT professionals, he'd prefer procrastination and lies. Expected us to just pay for 100 while capping our bandwidth to 50. Closed the fault ticket without a real resolution, No follow-up. Will be following up with ACCC.

Why isn’t there a 0.5 star?! 1 star is too high for what we are getting. Can’t study (zoom meetings drop numerous times in one call) and it’s incredibly unprofessional and a waste of other people’s time when this happens in zoom calls. I have spent hours tonight trying fixes but the problem is not in our house. This internet must go. And of… Read more

course relying on internet whilst needing to swap internet is… horrendous.

Don’t sign up to these plans.

Absolutely garbage Service, my wife has called 4 times to have me added to the account and has been lied to every time and told they will do it, only for it not to be done. We are having constant issue and every time I call to lodge a job I’m told they need to speak to the account holder, and we go through the same old crap again. Today I called… Read more

once again and was told they need to speak to the account holder, so I got my wife and told her to just cancel the service and we will go somewhere else, only to be hung up on.

I switched to iiNet during Telstra outages, but the service has been terrible. I experience constant dropouts and poor coverage across Goulburn, Wollongong, the Southern Highlands, and the Wollondilly regions. I reported these network issues via email to a representative named [Name Removed], as requested. However, when I later contacted the… Read more

accounts team, I discovered [Name removed] had failed to add me as an authorized person on my husband’s account, even though he had specifically asked for this to be done.

On top of that, I was promised a $12.50 discount for bringing 4 services over. IiNet failed to honour the full deal, only applying it to 2 services. When I contacted accounts, they promised someone would call me back within 2 days to resolve it—that was well over a week ago, and I have heard nothing. I’m not chasing this out of greed, but a provider should honour what they offer.

I regret leaving my previous provider. Prior to switching, IINet contacted me multiple times a day until I signed up, but their post-sales service has been awful. I wouldn't recommend them to anyone.

Internet not working now over 24 hours. Promised to upgrade our concerns to escalation team 12.30 pm yesterday and contact us within 24 hours. But no contact after 24 hours. When recontacted admit not upgraded until 8.30am today and so say they will contact within 24 hours from 8.30am today! Phone assistance very "sorry " but ineffective. Hopeless

dont sign up with this company , total fraud , signs you up , then offers discounts , but will add double charges to the credit card as they say to change to a cheaper plan requires you to pay another month in advance , even if your an old exsisting customer. The call centre is run by scammers and they wont help you . I tried to get what you… Read more

charged me over back and it was a waste of time . They just want you off the phone and dont resolve anything. I was charge $163.99 this month , thinking i was moved to the $69 new plan . Be very wary its a right rip off and the service is poor

Was told when changing ISP it would automatically get cancelled. It didn't. Iinet kept charging me. They would not even refund us. Off shore robots, not Australian. I would avoid.

They just bumped their prices with a promise of doubling speed to 100Mbps. Today I test it at 2.67Mbps. Couldn't even log in to iiNet. Company has absolutely gone to the dogs. Been with iiNet since Michael Malone started up in his garage in Perth. Such a shame what was a great company is now useless. (About 35 years ago.). Farewell iiNet.

Worst ever cut internet off wasn't even due yet. Gave proof of payment still nothing. Tine to change. Best advise is not to connect with them have had issues for 3 mths now and still not fixed. Promised call back the next day 3 days later they called let it ring once and hung up then sent a text couldn't get hold of me. What an absolute joke these are.

I cancelled my mobile SIM plan last week and called to confirm the cancellation. However, a week later, they still charged me for the next month's prepaid plan. When I contacted them through the chat, they told me they couldn't help me there and that I had to call. So I called them, and they said I should have cancelled it earlier. They also told me that the refund would take up to two months, which is really frustrating. :/

Six weeks, no fix, missed callbacks, and a router that made things worse After six weeks of trying to resolve a simple DNS issue — which I diagnosed myself before even contacting iiNet — I am still without a working service and have now been forced to escalate to the Telecommunications Industry Ombudsman (TIO). The problem: extremely slow page… Read more

loading across all devices. I tested Cloudflare and Google DNS before calling, and performance improved immediately. I told iiNet's technical support team it was DNS-related. Instead of investigating, they sent me a replacement refurbished Sagemcom router. It didn't fix the issue — it made things worse, degrading my Wi-Fi coverage on top of everything else. I reinstalled my original Nokia gateway and asked iiNet to arrange return of their router. That request was ignored for weeks.

What followed was a pattern of being transferred between departments, re-explaining the same issue from scratch each time, and being left with no single point of contact or ownership.

The most frustrating example: a callback was scheduled for 11:00am on 18 June 2026. I waited. No call came. I then received an email claiming they had tried to reach me but couldn't. My phone records show no call from iiNet during that period. This was not a one-off — missed and phantom callbacks were a recurring theme.

Today, I called again. I provided my case number. I was still transferred twice and forced to explain the whole situation from scratch — spending over 45 minutes on a call still unresolved as of writing.

I have since lodged a formal complaint with the TIO and will be providing full records of my interactions, emails, and phone logs.

If iiNet cannot resolve a DNS issue in six weeks despite being given the diagnosis upfront, and cannot honour basic callback commitments, I cannot recommend them to anyone.

Totally botched my service switch, caused NBN to turn off my service then told me they couldn't fix it, took several calls, lost 24 hours of internet service, absolutely pathetic