iiNet

No issues or dropouts. Installation was faultless and The whole process from start to finish was easy and trouble free. I would recommend iiNet as an Internet provider with no hesitation.

Have been with iiNet for 11 years and have found that their customer service has plummeted to a new low. On hold or waiting for call back for more than an hour only to be put on hold several other times for long periods without any real reason. Some staff are very helpful but most are poor listeners, dismissive of what you say, lack technical advice and give inaccurate information on length of time of delivery of products etc seemingly to get you off the phone. Totally sick of being told lies so I’m leaving and finding another provider today.

I am a long term customer of Adam. NBN is due in June. I contacted iiNet my email on Saturday to see what plans are available. I signed up on Wednesday. iiNet could not have been more helpful or prompt.

Never had a problem ever, would like to keep being a customer but doing the grey nomad thing for a couple of years, will definitely come back to iiNet when we settle down again

I was having problems with my Email, I raised the issue by web form and within a couple of days I received a phone call from a support Tech who was very helpful and professional. He talked me through a resolution and even provided tips on how to improve my usage of the tool across PC and iPad. He then checked out my application for NBN service and provided a few tips for ensuring we get the best service we can when we get connected in this area. Overall a very productive and pleasant experience.

Have been with iinet for many years. Swapped to NBN and have not had any issues or major dropouts.(only few minor losses). Any communication with iinet has been professional and efficient. Would not hesitate to recommend.

Yes I have had dropouts but so has every other provider. I have been using iiNet for some years now and I find it to meet my needs. I don't need super stellar speeds as I am not a gamer. However my son is and he has a play station 4 that goes through my modem. He seems to think it is ok, but I guess the more speed the better for that sort of thing. At the end of the day, I have had very good assistance when I have had problems in the past. The help was great. The only issue I have is that every time someone rings up for help, if the wait time is going to be long, then they should have a call back from the provider so they don't have to be hanging on the line for long periods.

My iiNet service has been great. Like all things there are occasionally problems but the support staff are fantastic. Super helpful and willing to stick with you until your problem is fixed.

I have been with iiNet for 3 years now and have not once had any issues with adsl coverage. Any time I have required assistance for the Fetch service or assistance for passwords retrieval etc iiNet have been fantastic in assisting me. Their staff are not only friendly, they have solved my issues immediately. Highly recommend this company!

Really good service. Good technical support. Helpful with any issues. Our family all like using the iiNet internet service. We have experienced some dropouts but they have been resolved in a timely manner.

To date very happy with my NBN plan. Have had the occasional drop out in the beginning but very few lately. When tested the speed is within an acceptable range. Whenever I have had a problem and contacted the support staff the have been very helpful in resolving the problem.

I have been a customer for over 4 years now only ever needed to call maybe 4 times and each time the servoce has been amazing, they listen and have always been able to solve my minor issues. With kids we have many devices at once using the wi fi and no drop outs it's great. I have cable and very happy to stay with them. Thanks guys.

Over time there have been several issues with my NBN and in each case, the iinet support staff acted courteously, efficiently and were able to solve my problems. My NBN is now working at the fastest speed that I have experienced, i.e. 45.49 and 19.07. Iinet is definitely "The No1 in Customer Service.

I've had a business plan for more than a few years but for the second time now, their evening support staff have refused to help me and told me to call back in business hours. My business doesn't run on normal hours. My customers are global. Iinet have technicians working who were quite capable of helping with my problem but chose not to because I don't have a residential plan. I have the more expensive business plan.
Not for much longer!

I am a very new customer of iiNet. Recently we had 2 very bad storms in Sydney and both times I lost electricity for many days and in the 2nd storm my router was fried. I needed to call iiNet's technical support both times to have my new router configured. I can't fault the service or the patience of the staff (I am an untechnical older lady). They even called me back the next day to make sure everything was okay.
I am also very happy with the quality and speed of my NBN service. I am using NBN via satellite.