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Best By Far!...
My home connection is very efficient and with six users in the house you would expect a few drops every now and then, but this never happens. Flawless from get go!...
Stellar customer service and fantastic speed with no sign of peak hour throttoling.
I actually had to appologise becasue I got a bit grumpy, having just moved into a new apartment, with the incredibly patient and friednly customer tech service at iiNET. They spent hours on the phone with me being patient and friendly and as it turned out, the fault was with some wiring of the NBN phoneline socket in my apartment that I managed to fix but would have never known about without their patient help and I can’t think of another company who would have hung in that long with me... not keeping me waiting or putting me on hold for long p...eriods but problem solving with me. I must say, I think it is in part their customer support office in South Africa (really smart, friendly staff) and then a senior rep back here in Aus, called John Web, who was extremely helpful but charming too and even called me a week or so later to see that all was running smoothly. Topnotch customer service, a great price for 50mps unlimited NBN with a free phone number/connection. I don’t think I’ve every recommended a internet service provider, but from my experience, you can’t go wrong with them!
Made a difference to working from home
We have finally got NBN in our suburb (Jan 2020) and I have selected iiNet to be the provider. The NBN service has been a fantastic change from ADSL and the service received superb. Also I went with a Fetch mini, and now order a second fetch mighty - replacing our PVR (which are linked together). System is great, service is great. Testing shows consistantly 45-50mbytes down and 15-20 up speeds.
Stress free, smooth service and excellent customer service.
The customer service is outstanding. I had a technical issue with the house connection (no fault of IINet-very old house)They rang me on a Sunday to tell me a tech would be over between 8 and 8:30 the following day. Then next day the tech called me to tell me he was on his way and arrived at 8:20. He was here for about half an hour and resolved the issue with no fuss whatsoever. If this was any other telco I would have been given the proverbial ‘run around.’
On the rare times I have rang I am put through to a human (shock horror) straight away ...
Don't touch for fear of a heart attack
IiNet uninstalled all my personal email folders - unnecessarily for an internet problem - so I lost 13 years of irreplaceable work I was just about to transfer to a new website.
Good NBN instal, everything went right
Recently ordered NBN25 connection from IINET, with transfers of existing email hosting account and other provider mobile phone plan.
On-line chat and phone enquiries were courteously, effectively and promptly handled.
Establishment of account and order processing was smooth and effective.
Delivery of hardward was prompt and complete.
NBN installation attendance was on time, neat and efficient.
Worst customer service ever.
Was with them (no longer as of 20/09/20).
I moved recently, and advised them of the move 14 days in advance, got to the new address and lo and behold had to wait another 10 days due to the company being delayed in processing my request. All they could say is it was everyone and anyones fault but theirs.
I asked to speak to a supervisor and was told within 24hrs I would get a call back, 2 weeks later and this supervisor is still waiting to call me.
So I called a different provider and got a new service, before I hung up with the new provider my...
Grubby company, incompetent and harrassing of ex-customers
2 years ago, iinet deleted my email account and all associated emails without warning or reason. This cost me a great deal of time, money and inconvenience at the time. I then cancelled my service in January, 2019. Today, 20 September, 2020 I receive an email from them demanding a payment of 100 dollars. I then had to spend 23 minutes on the phone attempting to get to the bottom of this. Pathetic conduct and better things to do with my weekend than defend against attempts to grab a quick buck from an ex-customer. Apparently you get more flies with honey rather than attempts to extort.
There to help 24/7
Always receive telephone help and any issues always resolved. Reliable NBN speeds as advertised, Would recommend as we get no drop outs and slow speed once quickly fixed by a modem reboot.
speed complaint withdrawn due to faulty supplied ethernet cable from tplink modem, tried a new one i had and it worked well. The 5G is still a problem though, will not give internet access despite being connected.
great mobile broadband,use it regularly
iinet have always been a reliable service & would thoroughly recommend,i have been using this service
since it was introduced back in the ozemail days,which has been around for quite a while
iinet provides a stable and reliable NBN service that will provide enjoyable phone, TV and internet access all year round. The connection is up to date with almost no dropouts compared to other services. iinet provides up to date information about your service and keeps you informed. iinet are contactable and helpful providing service that you need in todays tech world.
Never missed a beat when connected to nbn. Suggested a lower rate to me as I was a sole occupant and didn’t try to up sell me. Can talk to someone within a minute if I ring
Slower than expected
Reliable but extremely slow. Basically the same as the old service provided. Slow when more than one user connected to the system. When you have grand kids, you need the speed.
After I had received multiple Error messages on laptop. Solved in the first phone call, patient service from the team member talking me through the process to correct the problem.
The absolute worst!!!!!
These jokers are even worse then Telstra!
Happy to take your money and do nothing for you.
They told me I’d receive a confirmation email within an hour of signing up it didn’t come. 3 phone calls later to find out why they had my name spelt wrong and couldn’t fix it. They then tried to cancel that contact I had already paid for and make me pay another $150 and they’d refund the first payment. I said no I don’t want to do that just cancel the contract it’s too hard.
Someone else then called saying he could fix it which he did but I still stat...
Worst service ever
Worst service ever. I can’t recommend to anyone.
I wanted to cancel this companys service and I sent a cancellation form. I’ve sent them a cancellation form twice, but they didn’t check it properly.It’s already been a month ago since I sent the cancellation form. And they still charge me for money. Also It will takes forever if you try to call them. The accent is also very hard to understand.
Just wasted my money. Feel like disaster.
Excellent Customer Service
I would like to thank Kim and Joyce for there fantastic service.
I had two email addresses, my original westnet and a new iinet one. I believed i needed to keep the iinet address to access the tool box so I could adjust payment requirements. Contact with Kim and then Joyce I said i did not use the iinet address. they sorted it out and saved me the annual fee. Its not much but they considered me as a customer and not a avenue for more money. VERY MUCH APPRECIATED
update of service equipment
heavy drop out rate started suddenly, iinet technical support contacted NBN technicians promptly after establishing cause... issue was resolved within 3 days with upgrade of equipment... I am in a regional area... never have I been disappointed with their handling of tech support.. I have been a long term customer for that reason.
This is as good as it gets.
We have been iiNet customers for decades. They provide as good an NBN service as you can get and the best customer support service, not that we need to use it often. The fibre to the node system is a very poor excuse for a national broadband network, but iiNet manages to get us a reasonably reliable access with very few dropouts and infrequent peak time delays.
Questions & Answers
Does iinet supply NCD ( NBN connecting device) ?
I need to sign up for iinet but can't see an NCD in my home. Thought the iinet website says my house is NBN ready. Please advise. Thanks
I wonder whats the differnt between FTTH and NBN. I am moving to 82 Queens Road, Melbourne and is considering a plan
Based on your address, iiNet FTTB is available to you, though we do need to confirm this via secondary checks.
Our plans for this, are here:
With regards to the differences, NBN is the government network, whereas iiNet FTTB runs on our own network and connections, independent of any other entity. The iiNet FTTB connection runs from a basement unit that connects to our Fibre network. From the basement unit, it then connects to your premise via the existing copper cabling.
According to a basic NBN check, your address isn't ready to connect to the NBN, just yet.
Does it work without a landline pug in
Our Ultra Broadband products come in three flavours:
* iiNet Cable (available in the Geelong, Mildura and Ballarat areas of VIC) - no landline is needed.
* VDSL2, available in the ACT. his does require a landline.
* iiNet FTTB, available in selected buildings. This requires a landline as well.
Hope this helps!
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