Reviewer Photos & Videos
Totally reliable in a country area and excellent tech support
No drop outs and I live 200km from a major city.
I have had to access tech support once due to a faulty cable at my end and the support was excellent.
Very satisfied customer
Long Time Customer
I have been with Iinet for over 15 years now and the service is second to none. They have always fixed any problems quickly and efficiently. The staff are very friendly and nothing is too much trouble. You also have the call answered quickly or they will call you back. Would highly recommend their customer service
I was concerned about switching to NBN but my experience so far has exceeded my expectations. The transfer from my previous ASDL was seamless. Speed and reliability have been excellent. The single outage I experienced was quickly rectified by a friendly and helpful iiNet online technical support rep. I have been using iiNet for many years and am glad I decided to stay with them for the NBN.
I'm very happy with the service never had any problem in at least 5years that I had the service. We use the service every day with out any trouble it has never let down. Thank you iiNet
They are very compassionate and personable.
I found the staff friendly and very helpful. I have a great connection I don't suffer from drop outs at all. Im also very happy with my fetch tv.
No dropouts.. perfect!
Absolutely no dropouts...
Very helpful when I need help.. yesterday I had Two scam emails..was assured no problem with my account.. did not mind how much time was spentto assure me
Internet drops out constantly, most websites wont load. We have had multiple calls with them telling them that it isn't working and they continue to tell our household that there is no fault and they can't see an issue. We received calls from them every 3 days and they would only ask if it worked. When we repeatedly say that it isn't, they just say okay and hang up. OUR INTERNET DOES NOT WORK and they provided bad customer service. We are leaving to a new service provider and we can't stress enough to avoid iiNet in Canberra. Impossible to work from home.
Had so many problems, staff didn't believe me.
We have only been with iinet for 3 moths and 2 out if three have been incredibly unreliable. Our internet drops out at least 10 times a day, and about 75% of the time when it is working only some sites will load. We are a house of students and cannot access zoom for our online lectures. We have called in this fault 3 times now and the staff fail to see that there is anything wrong. We get calls every few days which are abrupt: 'Hi this is iinet, is your internet working?' And when I say no and tell them about our problem again, they say they'll keep monitoring and then call me back. I have received this phone call at least 15 times. We are currently looking for a new plan. Will never use iinet again.
Best experience with NBN
I have been with iiNet for over 7 years. They are always helpful when it comes to technical support. We recently experienced slow NBN speed. Aqueelah from the iiNet team was very patient and professional throughout the 2 hours troubleshooting. Kudos to Aqueelah!
I have been with iiNet for over 20 years including the time when they were known as ozemail. Their technical support is second to none. Dropouts have happened only a couple of times in the last 3 or 4 years. Restarting the modem have immediately fixed the problem. Downtime has never happened to me (hard to believe) and as an IT professional I am logged in all day including weekends. No issues with internet speed either. So full marks to iiNet.
Since installing my cable network my connection has been very reliable.
I have had some minor issues because of my limited knowledge that have been resolved in an efficient and friendly manner. I am happy with the speed of my downloads.
Unfair Billing and sneak in side product (FETCH)
I have been consuming NBN 50 internet service through iinet / westnet for the past 2.5 years. During initial setup, they have promoted the side product FETCH (TV) service in which I didn't have original interest to use or consume. 2 years down the line they started charging me additional fees without my understanding or knowledge. So, I have been charged the for the FETCH service without consuming it. Given the situation on my questions referring to usage and understanding on service to customer support of iinet and the fetch teams, the support teams refused to revert back the additional fees collected but I managed to cancel the unconsumed FETCH service moving forward.
family of 7
we are a family of 7, kids all love gaming, and we have been very happy with the service. Competitively priced, and customer service is excellent- never sitting on hold or getting hung up on.
- NBN 50
- Verified customer
Customer oriented, excellent service
I have been with iinet for over 10 years.
My experience with them as I recall it was average, the usual I would say average Australian service, long waits, poor connection sometimes, I am sure you have been there.
As of few years back, I kind of stopped noticing them, things worked, bills paid... exactly where you want them to be, INVISIBLE as you have many things to worry about.
This year I have moved and had to take my connection with me, iinet has been handling this move.
OMG how they have changed to the better.
Very little wait for your cal...
Great service, and reliable connection
Always had quick and friendly service when needed. They will update you daily until the issue is resolved.
Speeds are as stated, and the connection has always been reliable (almost no drop outs).
Certainly an improvement, but ........
Whilst the NBN provided by my preferred supplier, iiNET, has certainly been an improvement on what it replaced I find that the "drop-outs" have quite troublesome/inconvenient. I doubt that this was anything that iiNet could have prevented or avoided though. The "drop-outs" happened for no reason and only appeared to be fixed by my turning the whole system off for a couple of minutes. There was no bad weather etc which may otherwise have accounted for the problem. My experience with iiNet, overall, and I've been with them for years, has been ex...cellent - I would go so far as to say the they set the example that the others strive to achieve. I would recommend them in a heart-beat. You get what you pay for, and I sincerely consider that I have got the best that my money could buy - and I do monitor the competition!!
Iinet has been great
I have used iinet over the last 15 years, they have been amazing and I highly recommend them. I had both ADSL and NBN with them and both were extremely reliable.
Refused to refund me after they could not connect due to infrastructure issues at their end. Their call centres are in Philippines with staff who have no idea what they are doing. I am lawyer and have dealt with most internet providers and most try their best. However my experiences with IINET is avoid them at all costs.
Exceptional customer service
I was having trouble with my internet speed's. Phoned iinet support who talked me through how to speed test, then followed up with going through my settings. Took under 10 minutes and I was achieving near double speeds. Service technician was very knowledgeable and helpful. Thank you.
The best internet out there
iiNet connection is 100%. I’ve only just now having an issue but it’s been resolved and only need a new modem which they are sending out. Their service is fast and reliable and I highly recommend iiNet
Questions & Answers
The iinet nbn connection is worse then adsl had previous . What happened there ?
Hi Ion A,
We're sorry to hear this as we expect your connection to be much better than what you're experiencing.
We'd love to know more information about your connection so we can assist. Please feel free to reply here with a task reference or invoice number, or be in touch with us via iiOnline@iinet.net.au with your details and we can arrange for the team to be in touch to lend a hand.
I have connected my NBN as per video but I have no TV signal. I am not sure how to connect because the box is connected to the wall socket. Bit confused
Hi Debra, it's hard to determine which services you're referring to here. Our best guess if you're referring to an NBN HFC service where there isn't a split adapter available for both a Cable television box and your NBN NTU to connect at the same time. In any case, it would be best to consult with members on our support team on 13 22 58 or by emailing some further information to iiOnline@iinet.net.au so that we can more accurately assess the issue and provide the best answer. - Tal
Why is iiNet trying to get customers to switch to a new mobile service?
Great question! Please head over to:
Scroll down the page to 'Frequently Asked Questions', then select 'iiNet Mobile is switching to the Vodafone network'.
Hope this helps!
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.99||$74.99||$99.99|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
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