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Susan MorganCentral, SA
Totally reliable in a country area and excellent tech support
No drop outs and I live 200km from a major city.
I have had to access tech support once due to a faulty cable at my end and the support was excellent.
Very satisfied customer
Jenny SGreater Melbourne (Outer), VIC
Long Time Customer
I have been with Iinet for over 15 years now and the service is second to none. They have always fixed any problems quickly and efficiently. The staff are very friendly and nothing is too much trouble. You also have the call answered quickly or they will call you back. Would highly recommend their customer service
James M.Sydney, NSW
Exceeded expectations
I was concerned about switching to NBN but my experience so far has exceeded my expectations. The transfer from my previous ASDL was seamless. Speed and reliability have been excellent. The single outage I experienced was quickly rectified by a friendly and helpful iiNet online technical support rep. I have been using iiNet for many years and am glad I decided to stay with them for the NBN.
1 comment
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Dion SchembriGippsland, VIC
Very Happy
I'm very happy with the service never had any problem in at least 5years that I had the service. We use the service every day with out any trouble it has never let down. Thank you iiNet
1 comment
Customer ServiceiiNet
Thank you for your review Dion! We love to hear how pleased you are! - Tal
DebPerth, WA
- 4 reviews
- 1 like
Great service
They are very compassionate and personable.
I found the staff friendly and very helpful. I have a great connection I don't suffer from drop outs at all. Im also very happy with my fetch tv.
1 comment
Customer ServiceiiNet
We're stoked to hear how happy you are with all aspects of the service provided, Deb! Thanks so much for leaving such a lovely review :) - Tal
Ruby Sydney Surrounds, NSW
No dropouts.. perfect!
Absolutely no dropouts...
Very helpful when I need help.. yesterday I had Two scam emails..was assured no problem with my account.. did not mind how much time was spentto assure me
1 comment
Customer ServiceiiNet
Thanks so much for sharing your review here, Ruby! Excellent to hear the team could help provide any assurance you needed regarding the emails. - Tal
Terrible
Internet drops out constantly, most websites wont load. We have had multiple calls with them telling them that it isn't working and they continue to tell our household that there is no fault and they can't see an issue. We received calls from them every 3 days and they would only ask if it worked. When we repeatedly say that it isn't, they just say okay and hang up. OUR INTERNET DOES NOT WORK and they provided bad customer service. We are leaving to a new service provider and we can't stress enough to avoid iiNet in Canberra. Impossible to work from home.
1 comment
Customer ServiceiiNet
Sorry to hear of the issues you're experiencing with the connection, Bianka. Sounds as though our team have reported this matter on internally and to our network wholesaler for investigation but have ...
Read morebeen unable to ascertain any issues from their end. If you need any further assistance with this matter we would be glad to help out and you are welcome to send an email to our team at iiOnline@iinet.net.au with further details. - TalHad so many problems, staff didn't believe me.
We have only been with iinet for 3 moths and 2 out if three have been incredibly unreliable. Our internet drops out at least 10 times a day, and about 75% of the time when it is working only some sites will load. We are a house of students and cannot access zoom for our online lectures. We have called in this fault 3 times now and the staff fail to see that there is anything wrong. We get calls every few days which are abrupt: 'Hi this is iinet, is your internet working?' And when I say no and tell them about our problem again, they say they'll keep monitoring and then call me back. I have received this phone call at least 15 times. We are currently looking for a new plan. Will never use iinet again.
2 comments
Customer ServiceiiNet
Sorry to hear of the issues you're experiencing with the connection, India. Sounds as though our team have reported this matter on internally and to our network wholesaler for investigation but have b...
Read moreeen unable to ascertain any issues from their end. If you need any further assistance with this matter we would be glad to help out and you are welcome to send an email to our team at iiOnline@iinet.net.au with further details. - TalThis is exactly what all of your representatives told us. The internet is unreliable and doesn't work but all staff said they couldn't see a problem. We haven't been beleived. As soon as our new plan is in place we will be cancelling.
Charlotte L.Sydney, NSW
- 2 reviews
Best experience with NBN
I have been with iiNet for over 7 years. They are always helpful when it comes to technical support. We recently experienced slow NBN speed. Aqueelah from the iiNet team was very patient and professional throughout the 2 hours troubleshooting. Kudos to Aqueelah!
1 comment
Customer ServiceiiNet
Thanks for over 7 years of support, Charlotte! Wonderful to hear how pleased you are with us and the assistance from the team! - Tal
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RenaudSydney, NSW
Excellent Service
I have been with iiNet for over 20 years including the time when they were known as ozemail. Their technical support is second to none. Dropouts have happened only a couple of times in the last 3 or 4 years. Restarting the modem have immediately fixed the problem. Downtime has never happened to me (hard to believe) and as an IT professional I am logged in all day including weekends. No issues with internet speed either. So full marks to iiNet.
1 comment
Customer ServiceiiNet
Thank you very much for your glowing recommendation Renaud! It's wonderful to hear how pleased you are with us and we look forward to many more years of great service and support. - Tal
MICHAELCentral Highlands and Goldfields, VIC
SERVICE
Since installing my cable network my connection has been very reliable.
I have had some minor issues because of my limited knowledge that have been resolved in an efficient and friendly manner. I am happy with the speed of my downloads.
1 comment
Customer ServiceiiNet
Fantastic result! Thanks for sharing your review and appreciation Michael. - Tal
RajGreater Melbourne (Metropolitan), VIC
- 3 reviews
Unfair Billing and sneak in side product (FETCH)
I have been consuming NBN 50 internet service through iinet / westnet for the past 2.5 years. During initial setup, they have promoted the side product FETCH (TV) service in which I didn't have original interest to use or consume. 2 years down the line they started charging me additional fees without my understanding or knowledge. So, I have been charged the for the FETCH service without consuming it. Given the situation on my questions referring to usage and understanding on service to customer support of iinet and the fetch teams, the support teams refused to revert back the additional fees collected but I managed to cancel the unconsumed FETCH service moving forward.
2 comments
Customer ServiceiiNet
Hi Raj,
Thanks for your review and we're sorry to hear that you feel this way....
Read more With the Fetch service, it is charged at $0 per month on a 24 month contract, then reverting to its standard $5 per month charge after the expiration of the contract period. The charge for the service still applies post the contract period, irrespective of if you choose to use the service or not. It is not possible for us to refund these costs as we incur costs of our own to provide the service to you. Therefore, if you do not want the Fetch service post the 24 month period, it is best to cancel it as soon as possible. We are aware of contact being made and this being discussed, so our thanks for taking the time to bring this to us. - LeoIt not the actual cost involved but the behaviour of the provider is frustrating in a way to charge customers for Unconsumed services until customer identifies the problem. With such intent and pract...
Read moreice , I haven’t seen business continue to run successful in Australia. It may get you short term benefits though. Good luck with that . In my book it’s a unfair and unethical practise with a Bogus contact.Jerry SailorSouth East Queensland, QLD
family of 7
we are a family of 7, kids all love gaming, and we have been very happy with the service. Competitively priced, and customer service is excellent- never sitting on hold or getting hung up on.
1 comment
Customer ServiceiiNet
Just what we want to hear, Jerry! Thank you for depending on us!
- Leo
NickCooma
- 10 reviews
- 3 likes
- NBN 50
- Verified customer
Customer oriented, excellent service
I have been with iinet for over 10 years.
My experience with them as I recall it was average, the usual I would say average Australian service, long waits, poor connection sometimes, I am sure you have been there.
As of few years back, I kind of stopped noticing them, things worked, bills paid... exactly where you want them to be, INVISIBLE as you have many things to worry about.
This year I have moved and had to take my connection with me, iinet has been handling this move.
OMG how they have changed to the better.
Very little wait for your cal...
1 comment
Customer ServiceiiNet
Nick, this is an awesome review and we are positively thrilled to read it!
Our sincerest thanks for sticking with us for the past 10 years, especially with your recent house move and connecting ther...
Read moree. We know that this can be a frustrating experience but we do whatever we can to make things as invisible as possible.samhc
- 2 reviews
Great service, and reliable connection
Always had quick and friendly service when needed. They will update you daily until the issue is resolved.
Speeds are as stated, and the connection has always been reliable (almost no drop outs).
1 comment
Customer ServiceiiNet
Cheers samhc! We want any service issues resolved fast, so we're very happy to have been able to lend a hand.
- Leo
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Richard RickPerth, WA
Certainly an improvement, but ........
Whilst the NBN provided by my preferred supplier, iiNET, has certainly been an improvement on what it replaced I find that the "drop-outs" have quite troublesome/inconvenient. I doubt that this was anything that iiNet could have prevented or avoided though. The "drop-outs" happened for no reason and only appeared to be fixed by my turning the whole system off for a couple of minutes. There was no bad weather etc which may otherwise have accounted for the problem. My experience with iiNet, overall, and I've been with them for years, has been ex...
Read morecellent - I would go so far as to say the they set the example that the others strive to achieve. I would recommend them in a heart-beat. You get what you pay for, and I sincerely consider that I have got the best that my money could buy - and I do monitor the competition!!1 comment
Customer ServiceiiNet
Hi Richard,
Thanks so much for your praise! We're delighted to have been able to help and please never be hesitant to stay in touch with regards to the dropout issues; they can be fixed so we look forward to helping!...
Read more - LeoIinet has been great
I have used iinet over the last 15 years, they have been amazing and I highly recommend them. I had both ADSL and NBN with them and both were extremely reliable.
1 comment
Customer ServiceiiNet
Rob, thank you for your awesome recommendation and for your 15 years with us!
- Leo
PaulMelbourne
- 2 reviews
- 1 like
Total fraud.
Refused to refund me after they could not connect due to infrastructure issues at their end. Their call centres are in Philippines with staff who have no idea what they are doing. I am lawyer and have dealt with most internet providers and most try their best. However my experiences with IINET is avoid them at all costs.
1 comment
Customer ServiceiiNet
Hi Paul,
Any refund for a pre-payment if an application could legitimately not proceed at all rather than being potentially delayed due to limitations in development of infrastructure would warrant an automated refund of any amounts paid....
Read more We'd be happy to help investigate any concerns relating to the billing along with providing further clarification and context to the process if you'd like to send some more information to us via email to iiOnline@iinet.net.au so we can investigate. - TalMark Southwest, VIC
Exceptional customer service
I was having trouble with my internet speed's. Phoned iinet support who talked me through how to speed test, then followed up with going through my settings. Took under 10 minutes and I was achieving near double speeds. Service technician was very knowledgeable and helpful. Thank you.
1 comment
Customer ServiceiiNet
Fantastic result, Mark! Thanks for calling in to our support team and for working with us to reach a solution! - Tal
LydiSouthwest, VIC
The best internet out there
iiNet connection is 100%. I’ve only just now having an issue but it’s been resolved and only need a new modem which they are sending out. Their service is fast and reliable and I highly recommend iiNet
1 comment
Customer ServiceiiNet
Thanks for the review and recommendation, Lydi! Excellent to hear we're helping to take care of a new modem for you there. - Tal
Questions & Answers
Ion A.asked
The iinet nbn connection is worse then adsl had previous . What happened there ?
2 answers
Customer ServiceiiNet
Hi Ion A,
We're sorry to hear this as we expect your connection to be much better than what you're experiencing.
We'd love to know more information about your connection so we can assist. Please feel free to reply here with a task reference or invoice number, or be in touch with us via iiOnline@iinet.net.au with your details and we can arrange for the team to be in touch to lend a hand.
Thank you!
- Leo
Sometimes takes 2-3 min to upload a page .or , "Sorry , we're having trouble with playing this video . Other times , "this page isn't working or , "This page is not available at the moment , this may be because of technical error that we're working to fix ! This is my connection with iinet !
Debra K.asked
I have connected my NBN as per video but I have no TV signal. I am not sure how to connect because the box is connected to the wall socket. Bit confused
1 answer
Customer ServiceiiNet
Hi Debra, it's hard to determine which services you're referring to here. Our best guess if you're referring to an NBN HFC service where there isn't a split adapter available for both a Cable television box and your NBN NTU to connect at the same time. In any case, it would be best to consult with members on our support team on 13 22 58 or by emailing some further information to iiOnline@iinet.net.au so that we can more accurately assess the issue and provide the best answer. - Tal
gmacasked
Why is iiNet trying to get customers to switch to a new mobile service?
1 answer
Customer ServiceiiNet
Hi gmac,
Great question! Please head over to:
https://www.iinet.net.au/sim-only-plans
Scroll down the page to 'Frequently Asked Questions', then select 'iiNet Mobile is switching to the Vodafone network'.
Hope this helps!
- Leo
Details
iiNet NBN 124.1(750) | iiNet NBN 504.0(1,391) | iiNet NBN 1003.8(363) | iiNet ADSL2.7(3,211) | |
---|---|---|---|---|
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
Standard Monthly Price | $59.99 | $74.99 | $99.99 | |
Max Download Speed | 12 Mbps | 50 Mbps | 100 Mbps | |
Max Upload Speed | 1 Mbps | 20 Mbps | 40 Mbps | |
Service Type | NBN | NBN | NBN | ADSL |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | |
Data Allowance | Capped/Fixed | Unlimited | Unlimited |
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Customer ServiceiiNet
Excellent to hear how smoothly we could take care of the move to NBN for you, James. That's just the sort of result we expect and are pleased to hear how happy you are with us. - Tal