NBN service crap!
Has been with iinet for several years now. Also having an NBN connection with my current place. Paying high speed for the household unfortunately it has not done a good job! Very disappointing with the service!
The worst internet company ever!
We cant use the internet and have to hotspot everything.
It dropout of every second.
And they will not refund our money !!
The worst company ever, please dont join iiNet PLEASE
iinet is the best!! Great Service and very Reliable. Love it.
We experienced drop outs when we first got hooked up to the NBN but now its stable. IInet offers great customer service and our issues if any are resolved quickly.
worth changing plans
I changed from an nbn25 plan to an nbn50 plan when I discovered that I could get better plan benefits for less money. The changeover has only just occurred and a speed test indicates that the speed has increased markedly as expected. The change of plans was handled in a timely and professional manner by Iinet and the speed increase occurred within the timeframe specified. I have not had the new plan long enough if problems may arise but don't anticipate any as the previous plan was completely satisfactory. The occasional contact I have with Iinet has always been positive.
lost internet connection-cable connection.
I usually do not have issues but when I do I it usually goes pear shaped. When I ring the staff are really helpful and always can get me up and running. Their follow up phone calls are always done and I have
nothing but praise. Thanks I will not be changing anytime soon.
As I am not techno savvy, I put off connecting to the NBN for as long as possible. We have been with iiNet for many years with no trouble so I phoned them, spoke to a very helpful customer service officer, arranged the connection including transferring or porting our landline to VOIP with Westnet for Seniors. I could not get the internet on our computer as I discovered after speaking with one of your extremely helpful service officers that our computer did not have WiFi ( the NBN box and the new modem was in the family room but the computer was...in the study at the front of the house). He explained what I should do and after purchasing the wireless AC adaptor, and installing it, our internet works perfectly. I cannot thank you enough for your patience and efficiency and would recommend your company without hesitation. Everything was completed within 24 hours, very happy.
modem occasionally drops out
legacy issues with my net-space account.
When accessing webmail from overseas my login defaults to the @nbn user ID (same as my toolbox login) instead of my net-space user ID
iiNet: great support service!
Reliable connection with no dropouts
Excellent support service is provided by iiNet staff. Call to technical support staff answered quickly and problem resolved. Extremely helpful and patient technical support staff. Staff are very polite and professional.
It just works
iinet was my first ISP, joined well over 20 years ago, and have never given me any reason to think about leaving. On the rare occasions that I've needed service or technical assistance it has always been first rate. I must have reliable internet for home based work and that's what iinet ADSL+ delivers. I'm dreading being compelled to shift to the NBN next year - I hear nothing but horror stories about it and realise that the problems are beyond iinet control.
Quick speed and great service. Any issues are resolved efficiently. Consultants are friendly and helpful. Speeds slow a little with lots of people in the house, but is still very good.
Mixed View on NBN
Yes sometimes during peak period where it slows down. Outside of these hours, the NBN is not as fast as they say that it should be. My belief is that NBN is still better than the previous ADSL connection.
Looking forward to NBN next year
iiNet has provided me with a reliable connection. Dropouts only occurred earlier this year when the NBN cable was being laid in the CBD. I have been with iiNet for approximately 20 years and on the few occasions I have had the need to deal with admin I have always had my problem dealt with efficiently and in a very courteous and friendly manner. Looking forward to an uneventful NBN connection next year.
The worst company I have ever dealt with. ever.
At 33 years of age this is the first time I have ever written a negative review. IINET are liars and cheats. They lie to you to order a a product they know won't work then refuse to fix the problem. They don't employ anyone who can fix the issues either way, just sales people and customer complaints people. Then try to charge you extra to leave. Never use IINET. EVER.
Excellent customer service every time
Occasionally our home connection drops out which means a call to iinet customer service. Although I know this will inevitably take some time, I am always pleasantly surprised by the professionalism and expert knowledge of the customer service providers assisting me in getting back on line. By the end of my call I am always reconnected and very satisfied with the service provided :)
The NBN has been ok so far
I have been with iinet for 10 years, of course there have been issues in the past but the company have always sorted out the problem to my satisfaction.
Out of all the telcos I think iinet rates the best so far.the staff have always been great courteous.
Every day living
Prior to becoming an iinet customer we were with Telstra, every week we had problems with the internet dropping out and sometimes we were with the internet for several weeks. When we contacted them they would take us through the same process testing our computer and going through all the checks. This went on for years. They blamed everything but themselves. Since we changed over to iinet we have had only one very shot drop-out which was rectified by the techs very quickly. I have found iinet to be so easy to deal with, we have 2 mobile plans an...d our home phone and internet with them. We have very good internet speed and no buffering when watching through Netflix even when we have our grandchildren all who have iPad connected to our plan. I can not recommend them highly enough.
We had a few set up issues but Iinet had been fantastic fixing the problem. The connection and speed has been awesome and no drop outs. We were lucky to get any internet with our previous company so we are so thrilled to have constant connection.
Customer service has been wonderful and follow up any issues. Very professional. Set top box has great features and we would be lost without it now. We would definitely recommend Iinet if your looking at changing service providers. GK
Cant live without internet
Issues with dropouts this was explained by the representative and took the time to explain it and sorted it out with patience and professionalism which I really appreciated as it was very frustrating
Great service and Easiest connection ever!
IINET connection has been super reliable with fast speeds. I am very happy I signed up with iinet . They have great customer service and a seamless set up from start to finish. I can highly recommend iinet .
Connection is generally exvellent. Have had a few issues over the past 17 years but they have all been promptly resolved to my satisfaction by the support team. I would certainly recommend this service.
- ‹ Prev
- Next ›
Questions & Answers
Can I keep my existing phone number(landline)?
How long should it take to connect innet ADSL not NBN we are in Bayview NSW .
So far it has been 2 weeks pretty disappointing really
How do you put an incoming call on hold so another person can pick it up on their hand set when they are ready to pick it up?
This depends on what phone service that you have!
For landlines, a guide is available, here:
For our Netphone (VoIP) services, we have the following guides:
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Contact Number||13 86 89|
|Service Type||NBN||NBN||NBN||ADSL||Fixed Wireless||Cable and Fibre||Fibre||Fixed Wireless||Fixed Wireless||Satellite / Sky Muster||Satellite / Sky Muster||NBN||Mobile Broadband|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Business||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed||Unlimited||Unlimited||Capped/Fixed and Unlimited||Unlimited||Capped/Fixed||Capped/Fixed||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||50/20||100/40||12/1||25/5||12/1||25/5||25/5|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps||12 Mbps||25 Mbps||12 Mbps||25 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps||1 Mbps||5 Mbps||1 Mbps||5 Mbps||5 Mbps|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.