The customer service is appalling. the customer dashboard has poor ux. Go with any other provider. you cannot get access to basic information and the only goal is to make you stay, not provide the contracted service.

I opened a notification and found it was a scam. I rang and asked for advice. The operator was very helpful and I was relieved. I will be more careful in opening correspondence in future .

Take your money even after acct closed. Lied to by three staff telling me they confirmed account is closed. Can't get a straight answer from anyone. No one in Australia wants to talk to me......keep getting o/s call centre who can't do anything other than take notes and lie!!!!

I have my computer in my studio and it was wireless and connection not good. Is now connected by cable and have no problems with the service now. I get a speed of 51 download and 8.7 upload. I am happy with this speed.

I have been with IInet for many years and for the last 2 on NBN. Usually the speed I get is well in excess of their plan rating but I was getting dropouts and then much slower speed. I phoned the support team who did a quick check and could see I had a local problem. They organised a tech to come out the next morning who fixed the corroded connectors.
The problem was not sorted as my speed was still slow. IInet techs pro actively called me 3 times over the next 2 days, until they found the issue and helped me to fix it. I'm back to speeds ...

We have been with iinet for about 6 years and the connection, speeds and reliability is excellent. We have never had any issues despit moving to three different houses in this time. The customes service is fast and efficient!

Terrible customer service.
Terrible service coverage.
Won't do anything about helping you with issues and will never call you back.
ABSOLUTE DISGRACE OF A COMPANY.

It is Vodaphone coverage that they use so be warned.

I got everything they said I would when I upgraded to nbn. Speed, service, support. Not kidding, it's been great. I was looking around but Iinet was definitely the right choice

I was previously a Customer for six years without issue. About three months ago I moved into a new home that was NBN ready and I signed up for iiNet. The service was great. Now every time I have called iiNet for something as simple as changing phone number I have to answer questions that verify my identity in order for them to open up my account.

My Internet was cancelled by iiNet because my neighbour had accidentally used my address to sign up for Internet and iiNet allowed my service to be disconnected and my NBN box service to be switched o...

With satellite, I have learned that the product is very heavily regulated before Iinet get to offer it to their customers. Having said that iinet have always been excellent to deal with, supportive of all questions and enquiries and provide the best satellite service on the market I have found.
The satellite service just doesn't have a reasonable volume allowance for an average family, but speed, consistency and support from iinet have been good. If you can work within the 60GB per month, or like to be awake between 1 and 7am, then IInet provide the best satellite service i have found.

The service is fast and reliable.
I have experienced no drop-outs.
I have had no issues.
I have no more to add but since you want 30 words I shall waffle on for a while.
That should do it,
Cheers.

I am using their home internet over 3 years. Never faced problem. Online workers are supportive. Happy with their service. Wanna say thank you iinet team. Good luck to your job

No problems so far. I am not familiar with IT technology, but once its running I am pleased with the speed and simplicity. I also appreciate the support of iinet staff and rapid solution of any issues that may arise.

I ind Iinet to be a reliable internet provider. Our research amongst our colleagues unanimously suggested Iinet was the best option. Everyone talked how Iinet has the best troubleshooting service.

Very Reliable with Top Customer Service

We’ve been with iinet for over 12 years. 18 months ago we switched over to NBN. The transition was smooth and properly supported.
iinet has the best customer service of all service providers in all industries from our experience, on the occasion where we needed tech support it was delivered, problem solved, call back facility used, hassle free and efficient. Highly recommend iinet.

Cheers

Great service provided by iinet.
No waiting in queues'. Phone calls answered immediately, with a helpful assistant to assist with any queries.
No drop outs from this service and connection is very reliable

Called iinet to enquire about the process for having NBN connected to our house. I called with a question and it was somewhat answered. Regardless, as soon as I said 'Thanks for answering my question', making it clear that I wasn't going to buy today, the operator promptly hung up the phone without a goodbye. With that kind of disrespectful service, I'm for sure not going to even consider iinet now. It's almost comical how bad it was.

Very professional and very kind staff.
A big thank you for your professionalism and accurate services over 6 years
I always recommend iiNet to friends and they are very happy.I would love to recommend others who are looking for a reliable and transparency company.

Internet speeds are constantly great and the connection is very reliable. virtually no outages. IINet provide excellent customer service and technical support. Provide a callback service eliminating long delays waiting for replies to a phone call.

I moved over to wireless broadband after having a number of issues with my NBN box, which had previously been replaced. Every time there has been some power outage I have not been able to reconnect. Wireless makes this so much easier. I definitely recommend.