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iiNet
3.3 from 8,753 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.0 (5,709)
  • Transparency
    4.0 (5,201)
  • Customer Service
    4.1 (5,856)
  • Adequate Speeds Yes (4,364) · No (926)
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Nat
NatPerth, WA
  • 4 reviews

Great service

published

iiNet helped me get set up with my 5g broadband and managed to get me a better deal
On my mobile! Team super helpful and the service in my area is amazing! Highly recommend !

Only downfall would be if you send an enquiry they call you a million times a day until you’re able to answer.. which almost made me not want to sign up. Maybe stick to one call attempt every few days

Value for Money
5/5
Transparency
5/5
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Kevin at Reddy
Kevin at ReddySouth East Queensland, QLD

More than adequate

published
Value for Money
4/5
Transparency
5/5
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Ali
AliSydney, NSW
  • 4 reviews
  • 2 likes

Absolutely the WORST customer service ever

published
Value for Money
1/5
Transparency
1/5
iiNet
Customer ServiceiiNetSend a private message
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amandad7827
amandad7827South East Queensland, QLD
  • 8 reviews
  • 2 likes

A+ service never had a problem

published

I've been with iinet for 3 years and never had any connection issues. Always been reliable. My previous provider i had problems and drop outs regularly. Great service and cheaper then other companies

Value for Money
5/5
Transparency
5/5
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Quality and Service

published

We have never had a problem or dropout. Speeds are as advertised and sometime exceeded. If I have had a query my question(s) has / have always been answered at the first contact.
Excellent service at a good price.

Value for Money
5/5
Transparency
5/5
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Internet drops on and off, wifi very slow

published

Internet dropping on and off lately. Tried to watch netflix and keeps buffering and the speed i get is less than 50 kbps when i am on 50 mbps to even watch a show on netflix.

Value for Money
1/5
Transparency
1/5
iiNet
Customer ServiceiiNetSend a private message
Joyce L
Joyce L

Hi I sent you a private email instead on the email you provided. I was hoping you can assist. Thanks

iiNet
Customer ServiceiiNetSend a private message

Thank you, Joyce. - Leo

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Thea
TheaMetropolitan Adelaide, SA

POSSIBLY THE WORST SERVICE I EVER EXPERIENCED

published
Value for Money
1/5
Transparency
1/5
iiNet
Customer ServiceiiNetSend a private message
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Greg L.
Greg L.Southwest, VIC

iiNet cable

published

The iiNet cable to home I find is super fast and you do get the first year at half price, the installation takes about 1-2 hours but it’s all ready to go when they hook it up

Value for Money
4/5
Transparency
5/5
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Bev
BevWorongary
  • 2 reviews

This is perfect for us.

published

I have been with IINET for close to 20 years now. I have always been happy with the service provided and when I have had a problem it has always been sorted out promptly.
Great company that I'm happy to stay with.

Value for Money
5/5
Transparency
5/5
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Common sense

published

Download speeds 0.3 , screenshot supplied, want to send out technician need 1hour notice (takes 45mins to get to house) Iinet can only offer 30mins notice? Solution from Iinet, negotiate with the technician, why as a customer should l have to negotiate with a third party when my supplier is iinet? Will common sense prevail?

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Value for Money
3/5
Transparency
3/5
iiNet
Customer ServiceiiNetSend a private message
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Shamim R.
Shamim R.Sydney, NSW
  • 2 reviews

Absolutely a waste of time

published
Transparency
1/5
Customer Service
1/5
iiNet
Customer ServiceiiNetSend a private message
Shamim R.
Shamim R.
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Steven S
Steven SSouth East Queensland, QLD
  • 3 reviews

Toolbox

published

I was having difficulty logging into my toolbox, rang customer service , and as it was peak period i choose the ring back service, which they did before the time stated and they helped me sort everything out within a few minutes. Top service and top staff member who helped me .

Value for Money
5/5
Transparency
5/5
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Fantastic ongoing service

published

Our modem went down with a fault. One call to iinet…great help on the phone…and new modem “plug and play” arrived 2 days later and back up and running. Got us out of a potentially difficult period without broadband really quickly. Been with ozemail and iinet since early internet days and they have never let us down.

Incentivised Review No
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GARBAGE SERVICE AT BEST!

published

Limited coverage. Slow 4G speed. Wish you luck if you ran out of data because they gave you deadlinks to their website and refused to topup your prepaid balance eventhough your bank account has been charged for it! iiNet? More like imbecileNet!

Value for Money
1/5
Transparency
1/5
iiNet
Customer ServiceiiNetSend a private message

Hey Aiden, we're keen to see what the go is here and help get everything taken care of. Shoot some details to us at iiOnline@iinet.net.au mentioning your review here and we'll get it sorted. - Tal

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Thomas
ThomasMelbourne Australia
  • 5 reviews
  • 2 likes

This looks after all our needs

published

We have very never been off line due to iinet's negligence. All issues have been corrected or dealt with promptly. I have no idea how to test for speed. Our internet has been very reliable for I think 10 years with iinet.

Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
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Questions & Answers

Tom
Tomasked
Home Wireless Broadband

Can I connect my desk top computer to the modem via a data cable?

1 answer
iiNet
Customer ServiceiiNetSend a private message

Yes you can, Tom! - Leo

Tom
Tomasked
Home Wireless Broadband

Can I connect my desk top computer to the modem via a data cable?

No answers
Murray W
Murray Wasked
Home Wireless Broadband

Does the modem for your Home Wireless Broadband support Air Printers?

2 answers
iiNet
Customer ServiceiiNetSend a private message
Murray W
Murray W

Thanks Leo.
Glad I asked!

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iiNet

Details

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iiNet NBN 50/20

iiNet NBN 50/20

3.9
(1,692)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.99$69.99$74.99$99.99
Typical Evening Download Speed 12Mbps22Mbps48Mbps85Mbps
Promotional Monthly Price $89.99
Promotional Offer

Fetch Entertainment

Promotional Price is for the first 12 months, then reverts back to standard pricing

Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/FixedUnlimitedUnlimitedUnlimited
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Compare all 18 iiNet
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