Very understanding and helpful.
My email account was compromised when a scammer changed my password. The problem was attended to promptly when I phoned iinet and the person I spoke with phoned the next day to check that everything was resolved. Good service.
The change to NBN has been positive for us. We are now getting good download and upload speeds.
I have not had dropouts since I changed to the NBN. Whilst I wanted NBN100 I settled for NBN50 as I was not able to get the higher speeds where I live. I am happy with the upload and download speeds that I now get.
I have always been happy with the support given by iInet and recommend them to all my friends and people I work with. They usually fix any problem in the one call, and if they can't they get back to me as quickly as possible.
In my 14 years as a user I have only had to make calls for support about 3 or 4 times and in all cases the problems were resolved quickly and efficiently.
Not being technology savvy I was impressed when upgrading to NBN. Staff were most supportive, patient and friendly. My connection has been 100% reliable to date, no dropouts or complaints. No issues with VOIP either. Have been with the same company for 11 years and wouldn't consider changing to another provider.
not a problem
Found it very reliable. had one problem with the attitude from a person in the call center, but over-all great people to deal with. Last issue was resolved without a hassle. Very helpful.
Moving to a new provider when contract is expired.
Every time we ring, we speak to someone else.
Language is a major barrier to explaining issues.
Minor changes or fixing issues, become major issues that take twice as long to resolve.
Instructions for any issues become very complicated and always ask us to refer to the manual/guide, which is very detailed and not easy to read.
for most of the time the internet works perfectly
The only problem we have is when the service has a fault at Traralgon Vic ,My Son looks it up on his mobile phone which will tell him there is an Update affecting everything east of there, We do not get any warning it just happens at times
Reliable Service Plus
I switched to iiNet several years ago after disappointing service from another provider. Since transferring to iiNet, on the rare occasions I have needed to make contact, (and those occasions have been rare and far between), I have been afforded nothing but friendly and professional service. Thank you iiNet. I have expressed my satisfaction with your service to many of my Canberra friends, recommending you as an alternative service to the NBN.
Long Time User
I have been associated with iinet going back before Chariot and into the address days of box.net. I have stayed because during all the iterations of the Company the product never died and any other problems were handled by a customer service group who were extraordinary in their attitude to help and resolve the problem. This is my opinion over a long time and I hope you have a similar experience.
IInet NBN12 experience
Most of the time, IInet deliver exactly what they advertise. The few times I've had a problem, I've called them, spoken to a human being, and had my issue resolved, usually within the hour. From talking to other people, our transition to the NBN was completely issue-free and pretty much a non-event. I would thoroughly recommend them.
Prolonged delay on restoration of NBN service.
Happy with normal service but have had a few long delayed drop-outs from the HFC system which somehow requires Telstra to restore our service. After a 2 hour widespread blackout last week we had to wait till next day for normal activity to restore. IINet gave advice on progress of restoration.
- NBN 50
- Verified customer
Fast and reliable NBN in Mackay
From account set-up to connection was fast and hassle free. The modem was sent out the next day and NBN fully activated the day after it arrived.
Haven't experienced any drop outs or slow speeds during the first month and the modem has never needed resetting.
Fast, reliable, great service.
Any trouble I have had has been handled promptly and with little fuss. The technical support has been easy to follow for any problems that may appear and they are always polite .
Worse internet provider ever!!
Giving 1 star because I can't rate you a 0 I am still very surprise this company is still in business.
Past 3 years with iiNet has been a nightmare, back in 3 years ago there is not much internet provider providing Fibre to the home (FTTH), after a while with internode we decided to switch over to iiNet, because their review were great giving much more data and better speed, after switching from Internode to iiNet internet has NEVER been reliable always have disconnection issue, pay $89.90 a months for 100Mbps uploads and 50Mbps downloads neve...r get 100/50Mbps, once I call up for this issue and they told me to stay home for 2 days to run through internet speed test, once I get back to them with internet speed then they can solve the issue, I have a job who would be able to stay home just to run internet speed, when it's actually your responsibility to solve the issue. We pay for 250GB 100/50Mbps $89.90 FTTH and have never use half of the GB you provided because we are unable to use it, we have issue opening Youtube and loading videos from Youtube, 100/50Mbps should be fast enough to game but we always have disconnection and lag in the game. 1/10/2019 we can't stand iiNet anymore we switch from iiNet to Leaptel, pay 500GB 100/40Mbps $89.95 FTTH and never have any issue afterwards, internet NEVER disconnect, very FAST, able to LOAD ALL videos from Youtube, since we switch from iiNet to Leaptel we have better internet and have NEVER have any other ISSUE, suddenly I received phone calls from iiNet saying I owe them money which I have switch provider from 1/10/2019, until yesterday 6/12/2019 I am still receiving phone calls from them saying I have remaining invoice to be paid, which I have no idea where that invoice came from. Call up the customer service, they keep cutting out when I speak and would not let me finish my query, first girl told me to wait she will transfer me to disconnection team, 20 mins later I got transfer to another girl from billing time and again would not let me finish my query keep speaking when I speak, then I have to request to speak to manager, waste 30 minutes but he did the same again, would not let me finish my query and keep wanting to make points when I tired to explain what has happen, customer service needs big improvement and I do not understand anything they said. Do not sign up with iiNet they will not provide reliable internet to your house! All you get from them is stay home for checking your internet speed, disconnection, usable to load YouTube ,play game and so much more!!! Ridiculous internet provider.
- NBN 50
- Verified customer
Excellent and reliable.
We have been with them for 3 years and upgraded to NBN approx. 9months ago. The connection has been incredible. It has only dropped out ONCE and that was due to a storm/lightening strike! We have never encountered any slow speeds regardless of what time of the day or night it is. We have 10 devices connected 24/7 with almost constant steaming on 3 of them.
iiNet Customer Service
Some initial problems with converting to ADSL but these were soon fixed and no problems since (over 3 years on ADSL). I have been with iiNet since they took over from ? some 14 years ago and whenever I have had to contact them their service has been quick and to the point. I have no hesisitation in recommending iiNet to anyone.
Great customer service from Customer care team especially Raphael ! Recommend iinet to those looking for internet service as they are very helpful and loyal to their customers! Thank you iinet
Very impressed with account monitoring
I normally live in Australia but while travelling in New Zealand recently I had occasion to go into my iinet Toolbox to check on something. Soon after, an email arrived from iinet advising that my account had been accessed from an unusual location (referring to my accessing it from NZ). Although I had no concerns, I found it very reassuring to know that iinet picked this up and checked with me. Well done!
EXCELLENT SERVICE when needed
We have had really great service when we have had a few problems with internet or Emails , day or night and they are there for us , and they make sure they do fix it for us , we have been with this company for a long time ,would recommend AAA+
Happy to stay a customer
I have been with iiNet for over ten years and it would take something seriously wrong for me to even contemplate changing to another carrier. My problems have been very few, but I have always been treated with courtesy (and sometimes a little humor). My problems have been dealt with straight away and I do not remember if a problem ever carried over from the initial contact.
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Questions & Answers
Why is my service getting slower. At the moment I am down to 30/15 Mbps I complained when it was 37mbs at Panzano Circuit Woodvale WA
Slow speeds can have a lot of different causes and factors which influence your connection's performance. The best way to find out any reason why and to get it fixed is through diagnostic troubleshooting steps relevant to the type of service you have.
Our specialist support team are available 24/7 on 13 22 58 to assist with matters such as these and will be able to work with you to help with the process involved in getting this sorted out. If you need any assistance arranging contact, you're also welcome to send an email to us via iiOnline@iinet.net.au with further information.
I signed up for FTTB (customer reference 1184184792) in early September 2019. After more than a month iinet failed to connect the line to my building/unit, I cancelled the service (which never served) the refernce No is 340142983 . I asked for refund $60 credit iinet charged me on the first day of signe up. I called many times for since then to have my money refund and it never processed although they agreed it shall be soon. After two month I received an email that your modem is ready to dispatch. I called and explained iinet that I cancelled the service, do not send it, but this request also was addressed the same and no action was undertaken.
Why do you not refund my cresit and why your system id so insufficient?
Thanks for your question!
We've located your details and can see that the team is currently handling your case, with several actions underway. We've asked that this be attended to and finalised.
Thanks for your patience and we hope to see a resolution for you very soon.
I am not happy with the phone service, it is my intention to revert to Telstra, I have been with them for over 36 years and have not had any complaints in that time. The only reason I came across to iiNet was that I was completely confused at the time, I thought that the phone service had to go to iiNET with computer isp.
I now believe that telephone service is coming via Optus which is driving me crazy. Thanking you
Hi John D,
Just to clarify, we use the Optus network for mobile phone services and use Telstra Wholesale for landline-based Home Phone services. I hope this helps!
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