Reviewer Photos & Videos
Awful customer service.
The customer service is appalling. the customer dashboard has poor ux. Go with any other provider. you cannot get access to basic information and the only goal is to make you stay, not provide the contracted service.
I am very happy with the service
I opened a notification and found it was a scam. I rang and asked for advice. The operator was very helpful and I was relieved. I will be more careful in opening correspondence in future .
Continued to direct debit after account closed!!!
Take your money even after acct closed. Lied to by three staff telling me they confirmed account is closed. Can't get a straight answer from anyone. No one in Australia wants to talk to me......keep getting o/s call centre who can't do anything other than take notes and lie!!!!
Happy with spped and service.
I have my computer in my studio and it was wireless and connection not good. Is now connected by cable and have no problems with the service now. I get a speed of 51 download and 8.7 upload. I am happy with this speed.
Great support response from Iinet team
I have been with IInet for many years and for the last 2 on NBN. Usually the speed I get is well in excess of their plan rating but I was getting dropouts and then much slower speed. I phoned the support team who did a quick check and could see I had a local problem. They organised a tech to come out the next morning who fixed the corroded connectors.
The problem was not sorted as my speed was still slow. IInet techs pro actively called me 3 times over the next 2 days, until they found the issue and helped me to fix it. I'm back to speeds ...
Fast and reliable
We have been with iinet for about 6 years and the connection, speeds and reliability is excellent. We have never had any issues despit moving to three different houses in this time. The customes service is fast and efficient!
If I could give zero star, I would! They owe me money by the amount time i've wasted with this company
Terrible customer service.
Terrible service coverage.
Won't do anything about helping you with issues and will never call you back.
ABSOLUTE DISGRACE OF A COMPANY.
It is Vodaphone coverage that they use so be warned.
I got everything they said I would when I upgraded to nbn. Speed, service, support. Not kidding, it's been great. I was looking around but Iinet was definitely the right choice
You better pray you have no issues with iiNet or be warned
I was previously a Customer for six years without issue. About three months ago I moved into a new home that was NBN ready and I signed up for iiNet. The service was great. Now every time I have called iiNet for something as simple as changing phone number I have to answer questions that verify my identity in order for them to open up my account.
My Internet was cancelled by iiNet because my neighbour had accidentally used my address to sign up for Internet and iiNet allowed my service to be disconnected and my NBN box service to be switched o...ver to a different provider. This was cancelled and now I have been without Internet for the last three months I have called NBN. And NBN have told me it’s iiNet responsibility to create a ticket and to help me with this issue. I have been waiting for a resolution for over three months now. They haven’t called me or kept me up-to-date in fact I’ve had to call them numerous times and even with reference numbers I’ve still had to explain myself multiple times costing me time and money on the phone. Because of this issue I decided to open a iiNet mobile service. The service was good and worked good however iiNet is such poorly thought and run company that the data usage tool in toolbox is wildly inaccurate to the point where it shows you gaining data. To my surprise one day my 4G service wouldn’t work there was no way of checking on the website and without Internet at home I couldn’t do much.I then spent almost 2 hours on the phone to iiNet trying to pay them money to increase data as I was informed that I had plenty of data left by a customer representative. It only took a further 20 minutes for her to see the automated messages/emails that Are sent when data has been completely used. Further to this the toolbox website is not accessible when you have no data unlike Telstra Optus to name a few that have these websites still available even with no data in order for people to purchase additional data. I INET however does not have this and it took me almost 1 hour to finally have someone Understand what I wanted to do. So I paid them $50 for additional data over the phone and this $50 was credited towards my future bills which the customer representative said was a glitch and the only way to fix the glitch was to pay more money and hopefully it was allocated to the correct area. I paid another $30 but also glitched. The worst thing was customer representative told me that there is no way to refund that money and that it will just go towards any future bills. Having no data and no Internet at home and having this horrible experience with iiNet I switch to Aldi mobile where they have a dedicated app. And can also access the website even without data in order to add additional data. I called up iiNet and told them I wanted to cancel my Mobile service. It took them almost 40 minutes of waiting on the phone before they told me it was done and I would receive a refund of the apparently non-refundable money I had paid back to my card in five business days. It is now almost been three whole weeks I haven’t received any calls or any updates and only received an update when I caught up this morning.
Iinet are great, satellite product could be better
With satellite, I have learned that the product is very heavily regulated before Iinet get to offer it to their customers. Having said that iinet have always been excellent to deal with, supportive of all questions and enquiries and provide the best satellite service on the market I have found.
The satellite service just doesn't have a reasonable volume allowance for an average family, but speed, consistency and support from iinet have been good. If you can work within the 60GB per month, or like to be awake between 1 and 7am, then IInet provide the best satellite service i have found.
Does everything I require.
The service is fast and reliable.
I have experienced no drop-outs.
I have had no issues.
I have no more to add but since you want 30 words I shall waffle on for a while.
That should do it,
No problem to use
I am using their home internet over 3 years. Never faced problem. Online workers are supportive. Happy with their service. Wanna say thank you iinet team. Good luck to your job
No problems so far. I am not familiar with IT technology, but once its running I am pleased with the speed and simplicity. I also appreciate the support of iinet staff and rapid solution of any issues that may arise.
I recommend IINET.
I ind Iinet to be a reliable internet provider. Our research amongst our colleagues unanimously suggested Iinet was the best option. Everyone talked how Iinet has the best troubleshooting service.
Great Product Supported by the Best Customer Service
Very Reliable with Top Customer Service
We’ve been with iinet for over 12 years. 18 months ago we switched over to NBN. The transition was smooth and properly supported.
iinet has the best customer service of all service providers in all industries from our experience, on the occasion where we needed tech support it was delivered, problem solved, call back facility used, hassle free and efficient. Highly recommend iinet.
Great service provided by iinet.
Great service provided by iinet.
No waiting in queues'. Phone calls answered immediately, with a helpful assistant to assist with any queries.
No drop outs from this service and connection is very reliable
Wow! This smells of disgusting sales techniques.
Called iinet to enquire about the process for having NBN connected to our house. I called with a question and it was somewhat answered. Regardless, as soon as I said 'Thanks for answering my question', making it clear that I wasn't going to buy today, the operator promptly hung up the phone without a goodbye. With that kind of disrespectful service, I'm for sure not going to even consider iinet now. It's almost comical how bad it was.
Very professional and very kind staff.
A big thank you for your professionalism and accurate services over 6 years
I always recommend iiNet to friends and they are very happy.I would love to recommend others who are looking for a reliable and transparency company.
Trouble free internet
Internet speeds are constantly great and the connection is very reliable. virtually no outages. IINet provide excellent customer service and technical support. Provide a callback service eliminating long delays waiting for replies to a phone call.
I moved over to wireless broadband after having a number of issues with my NBN box, which had previously been replaced. Every time there has been some power outage I have not been able to reconnect. Wireless makes this so much easier. I definitely recommend.
Questions & Answers
The iinet nbn connection is worse then adsl had previous . What happened there ?
Hi Ion A,
We're sorry to hear this as we expect your connection to be much better than what you're experiencing.
We'd love to know more information about your connection so we can assist. Please feel free to reply here with a task reference or invoice number, or be in touch with us via iiOnline@iinet.net.au with your details and we can arrange for the team to be in touch to lend a hand.
Sometimes takes 2-3 min to upload a page .or , "Sorry , we're having trouble with playing this video . Other times , "this page isn't working or , "This page is not available at the moment , this may be because of technical error that we're working to fix ! This is my connection with iinet !
I have connected my NBN as per video but I have no TV signal. I am not sure how to connect because the box is connected to the wall socket. Bit confused
Hi Debra, it's hard to determine which services you're referring to here. Our best guess if you're referring to an NBN HFC service where there isn't a split adapter available for both a Cable television box and your NBN NTU to connect at the same time. In any case, it would be best to consult with members on our support team on 13 22 58 or by emailing some further information to iiOnline@iinet.net.au so that we can more accurately assess the issue and provide the best answer. - Tal
Why is iiNet trying to get customers to switch to a new mobile service?
Great question! Please head over to:
Scroll down the page to 'Frequently Asked Questions', then select 'iiNet Mobile is switching to the Vodafone network'.
Hope this helps!
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$59.99||$69.99||$74.99||$99.99|
|Typical Evening Download Speed||12.0 Mbps||22.0 Mbps||48.0 Mbps||85.0 Mbps|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
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