iiNet

Well I have always had internet at home since the time of dial modem days and I am glad for the NBN as I can watch streams and movies on Fetch and Netflix with download speeds that are awesome. I have been with Ipromus and then iinet for the last 15 years and frankly speaking am glad to get awesome service from them, Wouldnt go anywhere else

Having been an iiNet customer for just over 20 years (continuously) I have seen the technology change from dial up though the various versions of ADSL and now to NBN 50 (FTTN). The NBN connection is the best I have experienced as a customer and the customer service when changing technologies was fantastic! I had one issue with a lost password for my Netphone service and one quick phone call it was all solved. Thank you iiNet!

We have been with iiNet for over 2 years and have only had a few dropouts but were sorted quickly and efficiently by iiNet over the phone. Our modem burnt out one weekend and after a short phone call we had a new replacement mailed out to home within a few days for no charge. Extremely happy with iiNet and we will be sticking with them no matter where we move.

We have had the connection for 1 week and so far so good. The speed varies between 29-50Mbps depending on time. I'm slightly technically adept and I don't know how non technical people go when the NBN modem is given to them at the end of the installation and they are basically expected to follow the instructions and hope nothing goes astray, like IP address conflicts. iiNet support is good and have assisted when required.

My service was down, and after much fault-finding it was found to be due to a Telstra exchange fault. iiNet made sure the problem was resolved as quickly as possible.
I've been a customer for 22 years and very happy with the service.

After drop out issues for last 5 days , it was finally dealt with and it's all resolved. The 2 customer service agents were very friendly, helpful and polite over the phone.

We have been with iinet for roughly eight years now and have always found them very good to deal with, especially their communication and presence in the market. For example, you get to actually talk to a real person when you call tech support! The tech people are all really nice - I usually have a chat about the weather/sport with them, they are so easy to get on with and, they usually sort things out too, at the first attempt.

When we moved apartments last year we had the option of either NBN or iinet fiber to the building (FTTB). We chose to stay with iinet and we have not been disappointed - my download speed rarely dips below 90mbps even at peak times. We are very happy campers indeed. Thank you iinet would thoroughly recommend them as your service provider.

Connection occurred soon after very helpful and easily understandable phone call with customer services rep. I did my connection bit with help from iiNet helpline, with iiNet representative being extremely patient and helpful. All expectations as explained beforehand have been met. Speed is up to expectations with download speeds 39-46mbps most of day but may be as low as 4mbps during peak times in the early evenings. Phone and Foxtel are working well

iiNet have given me excellent service for 15 years now but unfortunately this issue seems to me out of their control as because the NBN cable to node is copper, they cannot supply me with the promised 50mbps that I pay for.

Although I'm waiting over 2yrs for NBN in my area I have NAKED DSL and haven't had any problems with it at all, really want NBN so Fetch is available to me.

I am an existing customer with IINet more than 5 years, recently need to have a new NBN connection for my new house.
Called on 26/05, made my order, been told the application will take about 2-3 weeks time. I thought should be enough time to settle before 21/06 my moving house date.
Never heard any updates from iiNet after, called 3/6, 13/06 and 18/06, only been told to wait longer. Staffs stated unfortunately there were some system errors happened that’s why it take so long.
I just want my connection ready by 21/06, their system error is not my fault. They should just chase it up to process my order faster to catch up the delay by them. However, they said that was my bad luck. Even I want to talk to the supervisor they says only can be arranged to call back within 24 hrs.
I am so disappointed this time.

A complex problem with change of payment details and incorrect info from my end resulted in a difficult situation that the iinet staff handled with a bright demeanor and a very professional attitude resulting in a very happy customer with all problems being resolved. Go iinet.

We have occassional dropouts at high traffic times such as in the evening but generally it has been reliable. We have had a couple of episodes where service wasn't available but the tech team were very prompt and extreamly helpful in responding and fixing the problem.

Iinet has helped me to "evolve" and navigate through the minefield of technology relating to my new Samsung A20 smartphone. I was dreading to upgrade my mobile but was pleasantly surprised by how knowledgeable, understanding and well mannered the staff were with my questions. I am a happy iinet customer and know that iinet is always there to help.

I have been with iiNet and its predecessor (TransACT) for a good number of years. Whenever I have had problems the team has ALWAYS been helpful and courteous. Few problems have taken any real time to fix. An issue arose just quickly in that the team recently advised my that I had consumed a large portion of my mobile data quite quickly. Great advice and I have taken precautions to curb my usage. Additionally I was offered a new plan which provided greater download allowance at a cheaper cost which of course I have snapped up.

Have had our cable connection for near on 8 years now, have been able to count the issues we have had on one hand! And when there is an issue, the customer service received is impeccable!
So happy we never have to change to the Nbn network, and we never will!

The NBN is generally very good, the few times that I have had troubles the technical service is excellent, patient, courteous and effective. My acclamation goes to the total attitude of the company, iinet remembers that the customer is the most important person to any business. The personnel (the heroes) always go the extra mile by giving that touch of friendliness and enthusiasm in their efforts. Believe me it is a pleasure to be able to write this note to you. Thank you iinet team you are an excellent crew, you are always welcome in my life, I am grateful to you.

I have been with iiNet for 20 years... started with dial-up updated to ADSL 2 and now recently NBN each transition was made effortlessly thanks to great informed iiNet customer service team who talked me through each step of the way and took the time to explain the difference modems needed to do the job. The only dropouts have ever been extreme weather conditions or NBN works in my area. And then I was notified of the outage by iiNet not NBN .. When you get such good customer service year in and year out there is not need to look any further... I'll be with iiNet for the next 20 years to come. Thanks all at iiNet

The changeover can be a bit daunting with all the comment available on NBN connections. Having been an iinet customer for quite sometime I trusted iinet to offer quality connection and plans. Customer service was excellent and they genuinely made me feel valued. Thanks Lauren for all your help

I have been in an ongoing saga with iiNet for 4 months now trying to get a refund for an NBN pre-order that they did not deliver on the time frame allocated when I signed up. I'd be typing for hours if I had to go through it all, but the long story short is that they couldn't deliver as promised, I moved house and not only did they fail to disconnect my ADSL 2 service, they also failed to cancel the NBN order they were unable to deliver on. It took 2 months and multiple phone calls and emails to get refunded for the two extra months of ADSL they automatically deducted from my bank.

I pre-paid for the NBN $150 and I'm now going on 4 months trying to get a refund for that, with weekly emails to them that go ignored or have inaccurate replies saying I'm not owed a refund, then I am owed one, apologies - one is coming, etc. It's a complete circus of incompetence!

I've now had to lodge a complaint with the Telecommunications Industry Ombudsman today. Let's hope this gets a resolution.

In regards to the actual ADSL2 service, I often couldn't even use my wireless or even direct connection to the internet service with iiNet because the speeds were so poor. At best, most days I was getting 2Mbps and couldn't load a simple website.