iiNet

My email account was compromised when a scammer changed my password. The problem was attended to promptly when I phoned iinet and the person I spoke with phoned the next day to check that everything was resolved. Good service.

I have not had dropouts since I changed to the NBN. Whilst I wanted NBN100 I settled for NBN50 as I was not able to get the higher speeds where I live. I am happy with the upload and download speeds that I now get.

I have always been happy with the support given by iInet and recommend them to all my friends and people I work with. They usually fix any problem in the one call, and if they can't they get back to me as quickly as possible.

In my 14 years as a user I have only had to make calls for support about 3 or 4 times and in all cases the problems were resolved quickly and efficiently.

Not being technology savvy I was impressed when upgrading to NBN. Staff were most supportive, patient and friendly. My connection has been 100% reliable to date, no dropouts or complaints. No issues with VOIP either. Have been with the same company for 11 years and wouldn't consider changing to another provider.

Found it very reliable. had one problem with the attitude from a person in the call center, but over-all great people to deal with. Last issue was resolved without a hassle. Very helpful.

Every time we ring, we speak to someone else.
Language is a major barrier to explaining issues.
Minor changes or fixing issues, become major issues that take twice as long to resolve.
Instructions for any issues become very complicated and always ask us to refer to the manual/guide, which is very detailed and not easy to read.

The only problem we have is when the service has a fault at Traralgon Vic ,My Son looks it up on his mobile phone which will tell him there is an Update affecting everything east of there, We do not get any warning it just happens at times

I switched to iiNet several years ago after disappointing service from another provider. Since transferring to iiNet, on the rare occasions I have needed to make contact, (and those occasions have been rare and far between), I have been afforded nothing but friendly and professional service. Thank you iiNet. I have expressed my satisfaction with your service to many of my Canberra friends, recommending you as an alternative service to the NBN.

I have been associated with iinet going back before Chariot and into the address days of box.net. I have stayed because during all the iterations of the Company the product never died and any other problems were handled by a customer service group who were extraordinary in their attitude to help and resolve the problem. This is my opinion over a long time and I hope you have a similar experience.

Most of the time, IInet deliver exactly what they advertise. The few times I've had a problem, I've called them, spoken to a human being, and had my issue resolved, usually within the hour. From talking to other people, our transition to the NBN was completely issue-free and pretty much a non-event. I would thoroughly recommend them.

Happy with normal service but have had a few long delayed drop-outs from the HFC system which somehow requires Telstra to restore our service. After a 2 hour widespread blackout last week we had to wait till next day for normal activity to restore. IINet gave advice on progress of restoration.

From account set-up to connection was fast and hassle free. The modem was sent out the next day and NBN fully activated the day after it arrived.
Haven't experienced any drop outs or slow speeds during the first month and the modem has never needed resetting.
Fast, reliable, great service.

Any trouble I have had has been handled promptly and with little fuss. The technical support has been easy to follow for any problems that may appear and they are always polite .

We have been with them for 3 years and upgraded to NBN approx. 9months ago. The connection has been incredible. It has only dropped out ONCE and that was due to a storm/lightening strike! We have never encountered any slow speeds regardless of what time of the day or night it is. We have 10 devices connected 24/7 with almost constant steaming on 3 of them.

Some initial problems with converting to ADSL but these were soon fixed and no problems since (over 3 years on ADSL). I have been with iiNet since they took over from ? some 14 years ago and whenever I have had to contact them their service has been quick and to the point. I have no hesisitation in recommending iiNet to anyone.

Great customer service from Customer care team especially Raphael ! Recommend iinet to those looking for internet service as they are very helpful and loyal to their customers! Thank you iinet

I normally live in Australia but while travelling in New Zealand recently I had occasion to go into my iinet Toolbox to check on something. Soon after, an email arrived from iinet advising that my account had been accessed from an unusual location (referring to my accessing it from NZ). Although I had no concerns, I found it very reassuring to know that iinet picked this up and checked with me. Well done!

We have had really great service when we have had a few problems with internet or Emails , day or night and they are there for us , and they make sure they do fix it for us , we have been with this company for a long time ,would recommend AAA+

I have been with iiNet for over ten years and it would take something seriously wrong for me to even contemplate changing to another carrier. My problems have been very few, but I have always been treated with courtesy (and sometimes a little humor). My problems have been dealt with straight away and I do not remember if a problem ever carried over from the initial contact.