Lied to our faces – Absolutely appalling service on so many levels. Completely incompetent and unable to sort out any of our problems. Didn't seem to be able to access our meter box, despite previous providers having no problem. When we sent our key to them, they claimed to have lost it, but we then spoke to a meter reader who was accessing our meter box. They then claimed no read had been performed.

Flat-out lied. Appalling coordination.