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Worst service I have ever come across
From day one requesting gas to be put on to there contractors on there prayer mats on my front yard.
Haven't connected any appliances yet and the send me a bill. The contact center they use is worst than the Indian contact centers the telcos use. How about employing people who know what they are doing. I would never recommend Origin. Even the complains team is useless
The review should have - star ratings as well
Disappointed with service
Using Origin to supply gas for forklifts - last two services been left with leaking bottles.
Apart from dangerous, I am paying for gas not being used.
Rang up to complain, man was more interested in blaming us than helping ... we work at night so hard to contact anyone and had to stay up just to contact and then got poor response!!!\
Certainly wouldnt recommend their services to anyone.
Estimate a joke
I just received an estimated Electricity bill from origin. Shocked I phoned for an explanation as to why my estimated bill was $700 dollars more than the same time last year. I am still waiting to hear from a manager but one explanation given was they may have guessed higher due to Covid and people working from home . Simply not good enough
10 Years contracts with Origin. They sneakily made most of apartment units signed with Body Corporate.
When I reported that I got wrong hot meter ID, they just sent me a "new" bill with same amount to pay. That's why i reported to ombudsman. They later sent email that it was already fixed. Guess what? they sent a cropped of detail that it was fixed. I demanded them to send "full" bill and corrected one. They still send bill with a same amount to pay. It will haunted me for 3 months they kept sending me same amount to pay and said it has already fixed. 49.62aud. For 1 person. For hot water I rarely used. I will attempt myself to not use hot wat...er at all even at winter time. And i will promise you, you will still get the bill to pay. I sent them photo of my hot meter ID and they can see but...oh well I am tired. I bet i am NOT the only one. How to get away from this 10 years hell contract. Stay away from Origin. Even Direct debit payment, Visa 0,26% MC 0,2%. OMG what a rip off. """
They'll tell you all the promises low charges and 3 days after your energy is with them, price change more than what you're paying from your previous provider.
Just an advise to those who are still looking for energy provider, avoid this company. They'll try to match the lowest possible price and within 1 week, the price will be change leaving you with a hefty price for 1 month.
- Verified customer
Origin Broadband stay away!
Signed up for 100mbps unlimited broadband with them as package for energy and gas, now I regret moving from TPG. Typical speed is 20-40mbps. not even half of what I signed up for. Told them I wanted to just stay with TPG as I am still on the cooling off period. I was told there was no cooling off period with the plan I signed up for and I am stuck with them. I lodged a complaint with TIO. Goodluck with energy and gas to me. Find evidence of their nbn speed. Apart from that, I had multiple dropouts. STAY AWAY from Origin broadband.
Don’t trust them
Embedded networks are a complete scam. Why am I forced to go with origin? They charge so much and I can’t change companies. They are only open normal business hours and their customer service is appalling
Sneaky Ripp off bills
I have been with them for 5 years. When electricity prices reduced during pandemic, Origin still kept on overcharging us on old plans, when I enquired they won't call , email to my queries, also realised Origin charges admin fee of2.992 on controlled load, noone else charges that.
When I changed the plan, to use newer rates, they took away my 21%discount that was meant to end in Feb 2021.
Now I end up paying more
Then charge highest rates then apply fake discount and still the bill is higher than non discounted fee of 3 providers I compared. Very frustrating experience.Feel cheated.
AVOID ORIGIN! Shameful customer service. Worst ever.
I used Origin for initial gas connection to my house. I received a bill for just under $200 when the gas had not yet been connected to the house from the street. Actual reading was zero, and bill stated that, but Origin used an estimate when they had an actual reading. I guess because they come out better off. I called them about this, and was told they would send someone out to read the meter. The bill payment period was extended 10 days. I was informed Origin would contact me. They didn't. I called them again, bill extended 10 days, no conta...ct from them yet again. I called again, same deal. Then i receive a threatening letter from Origin stating they'll send a debt collector and mark me with poor credit rating. I've had electricity connection with them for many years and i have never been late paying any bills. I decided to pay the bill to get these clowns off my back. Today i switched gas and electricity providers. The most useless customer service i have ever experienced. Shameful!
The most shocking customer service!
I requested a refund of my extra credit online (over $300), via filling out an online form. I requested the refund to be made on my bank account as the online form gave me the option. I received a weird email saying that only $1.92 can be refunded in the bank account, the rest on the credit card (where direct debit payments are made). I was confused, so I used the chat system to see if this could be explained to me.
The lady was shockingly rude - something I have not really experienced before. I told her the issue and she said that she woul...d check the account. When she came back, she asked me to confirm my credit card, which I did. She did not really tell me why she needed to do this, but I did this anyway. Then she told me that I need to contact the Refunds team (who I received the email from). She did not say why she could not help me or whether the details I provided was incorrect. After pressing her further, she finally said "refunds can only be processed to a credit card, if the original payment was made using the same card". I mentioned that I only selected bank account as it was an option provided. She did not accept this. Since I do not want to argue with her anymore, I said fine just refund it there (on the credit card). She refused and did not tell me why she could not do that (or that she was not capable of doing that). I then got a final message from her to contact the Refund teams and she ended the chat abruptly. Given the stress that people are experiencing with COVID-19, this is completely unacceptable. People like her are making things so much worse. Who would have thought that applying for an online refund of credit would be such an hassle? It is actually my money not theirs! I think it is time to switch.
DO NOT USE THEIR INTERNET SERVICE
Supposedly connected internet before the connection date i requested, installed modem, 2 mins in and every single device would drop out, restarted the modem, happened again within 30 seconds all phones, tv and laptops would disconnect, back and fourth multiple times over a 7 day period! They kept blaming everything under the sun except themselves! I asked to make a complaint and return the modem and have any charges waived as they could not provide a service let alone a resolution! I needed this for work btw, so i was running on my phone data t...opping up during this period trying to give them a chance to fix. When i made the complaint j was advised someone would call me - NOPE no attempt just a pathetic email stating because they connected the service before i moved in and i didnt actually complain until the actual date i chose to have it connected apparently my service was working fine and ill be charged cancellation fees, pro rata and modem fees. I tried to respond to their email with no reply for two weeks then hit with an enormous bill for a 7 day period. I have now taken it to the TIO as clearly their service and communication is just as bad i dont know how they are still in business let alone robbing customers! NEVER AGAIN! Btw i connected to IInet and guess what- no drop outs!
Broadband- WORST EVER provider!!
Misleading information to get you signup.
Various delays to get the service going.
Seriously lack technical expertise.
Blamed previous provider and NBN.
Finally changed ISP after 15 days with no luck!
Check your Origin contract details
On 19 June 2020 Origin sent us a letter advising that “electricity prices are coming down”. This was good news, particularly in view of the difficult financial circumstances which many of us are experiencing due to the Covid-19 pandemic.
On 23 July 2020 however we received details of the new plan Origin is offering us. Yes, electricity prices have come down BUT Origin is ending our 9% discount on electricity usage and supply and capping our 18c feed-in tariff at 8kWh per day. We were informed in Origin’s 23 July email that electricity exported...to the grid above the export cap will be at the “standard retailer feed-in rate” but no details of the rate were provided. When we rang the Origin call centre we were informed it was just 8c per kWh. In our opinion Origin’s letter of 19 June 2020 was misleading and deceptive. The message was clearly that we were going to be better off. The reality however is much different. Usage and supply charges have been reduced by 5.614% and 5.613% respectively BUT Origin has taken away the 9% discount we previously received. On the new Origin contract we have been offered we will end up paying more for usage and supply, not less. We have been Origin customers for a long time and we cannot remember when we did not receive a discount; at one time it was as high as 20%. The cap on the 18c feed-in tariff means that we will receive a significantly reduced credit for electricity we export to the grid. As a theoretical exercise we used the solar feed-in figures for our last four billing periods, applied the 8kWh per day cap for the 18c feed-in tariff and 8c for electricity exported in excess of the cap. We found that, with the cap applied to the 18c feed-in tariff, the total credit we would have received for the four billing periods would have been $547.18 less than we actually received on our present contract. Origin has given a little with one hand and taken back a lot more with the other. This is sneaky sleight of hand. The “cheaper prices” are being funded by other tough changes to contracts. We will be worse off than before. Origin, we're not convinced that you care about how we’re struggling during the current pandemic. Your phone system message to people: “we know you may be going through a challenging time and we’re here to help” is a complete travesty.
I was sold internet connection on the 8th May which had NBN conection.
I was told the cost to be approx 178-179 NBN connection fee, Modem cost and other miscellaneous charges.
Whole situation was living hell as the DD was to occur 1st of each month, but they put me on 14 of each month that is why my bill came to $215.
I contacted asking why $215 they gave me all cost on that bill but I started disputing that the amount that should have been debited was $178 to $179 as that's what the sale's explained. So the complaints team listened into the ca...
Terrible Service With No Answers
Origin took money out of my account when i was in credit without my permission and i have had to ring them every second day for 1 hour each time explaining to a different offshore person for 2 weeks to try and get it back, i have got half of it back and they cant tell me why it occurred, no one rings you back, terrible service with people who cannot help you or understand what is going on, CLUELESS, bring back the call centre to Australia, Aussie Jobs. NOT HAPPY JAN.
Unwarranted payment recovery threat
Have been a loyal customer for almost two decades and never defaulted on payment except for one or two overdue payment notices years ago. Signed up for an online account which did have an online provision to request a payment extension but now has been disabled on my account. The reason for an online facility was in response to being rudely interrogated by an offshore consultant as to why I couldn't provide more than one reason why I could't meet a payment deadline (Go figure!!). My recent experience was an intimidating notation that if I ...didn't pay within ONE WEEK after the due date recovery action would commence which I assume is a debt collector knocking on my door. Their hardship rhetoric isn't worth the paper it's written on as far as I am concerned.
Refusal to replace empty LPG gas bottles on weekend.
I set up a LPG delivery service with Origin Energy and asked them to replace the gas bottles that where existing here. They refused and said call back when I am out of gas.
I did so now that they ran out on the weekend and they refused to replace them since it was my first delivery. So now I have to go without hotwater and my oven until Tuesday. It wasn't disclosed to me that there would be any issue getting gas when I signed up with them.
Poor service, poor system. And no gas.
No gas refill delivery
Ordered a gas refill bottle. No delivery after a week. Called livechat.. on hold reply on hold reply nearly 20 mins and then direct phonecall....on hold transfer on hold transfer on hold transfer... took almost 45 minutes in total. After all that they still don't understand why the bottle was not delivered and we still have no answer when the bottle will be delivered. Did not encounter this issue before.
Questions & Answers
Where does origin get its energy from does it use renewables ?
Hi Heather, you can find info on our renewable energy via our website here; https://bit.ly/3aiTcHD Thanks - Vanessa.
I have recently received a bill from a long time ago. I didn't continue with origin after I moved out of this residence due to the terrible service. I have read online that I cannot be issued a backbill over 9 months old. Is this correct? The bill doesn't say the date I am being charged for but was issued yesterday and is meant to be paid in a week! Is this an error or a scammer posing as origin? I know I was paid up when I left. I would love to save my self the hassle of going through an ombudsman to deal with this.
Hi Caleb, sorry to hear about the bill you've received, especially if you left the property quite some time ago and there are no dates listed on the bill. We'd like to check this for you, would you be able to forward of copy of that to us on firstname.lastname@example.org, along with your account and contact details? Thanks - Vanessa.
My origin app dashboard has my cost to date, cost per day and predicted bill. Cost to date states $294.49 with my billing period ending tomorrow (Aug 5th) predicted bill is $302.30 yet when I press usage on the app it says charges so far are $335.14. Curious how there is a $40 difference between the two sections in the app. Want to know what my bill should come through as tomorrow when billing period ends and I receive my bill.
Hi MegC, the usage section only shows your usage and supply charges, including GST. The predicted bill section will include any discounts and rebates, so the amount will usually vary depending on your plan and/or concession. If you bill period is set to end tomorrow, your bill will be issued shortly after. Thanks - Vanessa.
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