Origin Energy
- originenergy.com.au
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Reviews
Best power company
Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate
- Services: Electricity and Solar Buy-Back
that was 2 yrs. ago.
things have change.
solar feed in tariffs 7 cents ????
We have some solar plans with a higher FIT, have a look at our plans if you are interested:
https://www.originenergy.com.au/solar/plans/
Thanks - Madison
Happy with Origin Energy!
Speedy Response whenever submitting Inquiries re Origin Energy in happy pleasant and courteous disposition!
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A very happy customer.
Origin was really perfect to deal with. Could not ask for a better service.
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Origin
Wonderful customer service, very supportive and caring. Helped me when I needed it the most. Thank you Michael at Origin.
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Full of 5 star deceiving (fake) reviews.
Origin Energy where the customer service representatives dont communicate with each other when responding to a simple email enquiry. I had 4 different customer service representatives respond to 1 enquiry that was never resolved and also totally ignored by this useless energy provider. Full of fake 5 star reviews. Disappointed with how terrible this company have become. Will be looking for a different energy provider that somewhat listens to your questions instead of sending 4 different responses from 4 different customer service representative
... Read mores. Get with the times Origin, your customer service is garbage. Also I never received my last invoice via email and had to chase up your customer service representatives. I had my metre read on the 1st Nov by two Endeavour Energy Staff then I received an estimated bill!? I asked Origin why my bill was estimated when the metre was supposedly checked and they just ignored my enquiry. Very disappointed. Minus 1 star.Hi Marie-Louise, We're sorry to hear this has been your experience so far. This is definitely what we want for you. Please send through your account details to us at supportsocial@originenergy.com.au
... Read moreand we'd be more than happy to review your account. Alternatively, please feel free to send through a PM via Facebook Messenger and we can touch base that way. Thanks - Rach
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Thank for the support shown
Sympathetic understanding well explained to me takes aot of pressure off of me at this critical time
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Amazing service
Great and prompt.
I have just submitted my meter read and received adjustment 5 minutes later. Thank you
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Sunny was very helpful in her role as a customer service provider over the phone
Sunny knew exactly what I needed to know, and was very timely with a follow up email.
Thank you for your help.
Helpful staff
I am very happy with the service I have with Origin energy. All staff I have dealt with have been helpful and friendly.
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Amazing job. Fast reply.
I sent an email, the team member that replied was very courteous. Super fast response. Can't thank her enough.
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Tried to charge for gas cooktop that does not exist
I live in an apartment that uses Origin’s embedded network for electricity and hot water supply. When I moved in I told them so many times that I don’t need a gas supply for my cooktop because it’s induction only. But they sent me a gas cooktop contract and have kept arguing that they need to charge for it because their records say I have a gas cooktop (which I don’t!) and asked for the building manager’s letter to prove it. This is really annoying, as other residents in the same complex are only required to email Origin to tell there is no gas
... Read more cooktop. How could they charge for something that does not exist? They asked me to provide: - Plumbers certificate - Plan or contract of sale that specifies supply address and no unmetered gas appliances - Photo of the plugged gas line where the appliance was and written approval from your Body Corporate for removal of appliance How am I supposed to provide any of these when there is no plugged gas line and no gas appliance in my unit? I sent them a copy of a letter from the building manager saying that there is no appliance connected to gas apart from hot water, but the person on this forum didn't bother reading it and told me to call a generic number, which I did, and then they said they asked for the same documentation, and after an unpleasant argument, they told me to email to a team. This has been a terrible, extremely exhausting experience.Collected in partnership with Origin Energy
Hi Momoko,
As discussed in your previous messages, the embedded network agreements are negotiated with the building management and the meters associated with the premises are set up accordingly. The
... Read more appliances associated with your premises are determined by what is currently in place for the address and meter as advised by the building management when the meters and supply was set up initially.Use our energy plans comparison tool
you do not cover any of my concerns that i have discussed with the onbudsman and previously with your call person.
you as a company have persisted with total nonsense, about how all this meter reading nonsense is being handled. you persist in sending me estimated readings even though you read the meter. you persist in only part reading my meter and sending part bills. i would like a three monthly bill just like any other of your clients. you persist in creating a unreadable bill that now does not include a next meter reading date. you have created now a problem as i have to open things to have the meter read and now i have no idea when the meter is going to
... Read more be read. in my opinion you persist in creating these problems on purpose. you persist in taking three months to decipher the bill. so, i affectively get a a bill when im expect the next quarterly bill. you persist in not reading my meter when it is dated to do so. hence the 24th of November no one came to read my meter. you persist and you persist. regards keven hansenCollected in partnership with Origin Energy
Hi Keven. We're sorry to hear you are having issues in relation to estimated reads. Whilst Origin do not manage or maintain the meters and infrastructure including completing the readings (this is han
... Read moredled by your distributor) we'd be happy to investigate why actual reads are unable to be completed successfully. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - EmThankyou for your reply, the issues are in fact that actual reads are still portrayed as estimates. the other issue is the fact that i get two bills in a quarter and the second comes three months afte
... Read morer the first bill. right when the next bill is due. then to top it off this quarter november 24th nobody came to read the meter. you also neglected to mention in your response that you now do not issue a read of meter date why. how am i to know when you come here to read the meter. so if you cannot provide the date of read, then it must up to the meter reading to notify me in writing when they will be here next. overall your service is rubbish no other word for it. regards
Query regarding concession
Questions were answered promptly and without a fuss. Very happy with the correspondence.
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Disappointed about disconnection of Gas supply for no reason
I moved to the new address 3 months ago and got origin for energy and gas. Suddenly before the first bill came, the gas was disconnected by AGN left a message to contact the provider. Origin customer service told me there’s nothing wrong at their end. Then I rang AGN and they said the account hasn’t been transferred to origin yet. Very disappointed as no hot water or cooking for two days. Today I rang origin again and they said previous provider has rejected transfer gas and I have to start a contract with the previous tenant’s provider to get reconnected quickly.
Show detailsHi Pemila. We're sorry to hear your connection did not go seamlessly. In the event the service has been disconnected due to vacant consumption (usage without payment), the quickest way to organise res
... Read moretoration of the service is through the party that organised the disconnection. We can then make arrangements to have the service transferred to us. If you require any further assistance, please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - EmUse our energy plans comparison tool
Origin is great
Have made it easy to budget and if I over pay make it easy to get a refund
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Quick, clear and concise reply
I needed clarifcation on the Govrrnment changes to concessiions and what I was entotled to. Being Vision Impaired searching on the internet is clumsy and difficult. This response clarified my request.
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Questions & Answers
Hi, Just switched to Origin energy and new to Solar. I have just reviewed my first week with Origin and it looks like I may be getting overcharged 11 Kwh +/- a day looking at my Inverter data. The feed-in tariff amount is consistent with both the isolarcloud inverter app (Sungrow model SG8.0RS) data and the origin app data, but my own self-sufficiency (Solar power not from grid) is not being taken away from the amount being charged. I am being charged from 21 to 25 Kwh per day, but this amount should be 10.4 to 13.5 Kwh taking away power generated during the day and used during the day. I can give examples if you have an email address to send to?
Hi William. We'd be happy to look into this for you and ensure your feed in is being received. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Alternatively, if your solar was installed by Origin, you can reach out to the solar team directly on 1300 791 468. Thanks - Em
Why is it after 3 weeks my review still in mediation and the gas leak from main that added 20000 MU added to my normal 5500 MU to my bill in which a gas crew came to fix after origin technician couldnt, hasn't yet been rectified after a month. Is it your hoping I will forget and you can just add the next bill hoping I'm not good at maths? Ps you guys did see all the photos I took did you not? Ps I don't need any more energy saving tips please.
Hi Leos. We'd be happy to follow up on this for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
Why does it same on my account closed for gas as well for electriciy?
Hi Jas. We'd be happy to look into this for you. Please send your account details to supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Em
My account number for gas A-E80D603C
My ccount number for electricity. A-2E31E90F
I also received final bills for gas of $28.13on 8/8/23 for electricity final bill of$89.44 on 4/8/23
We als received letters from Simply Energy addressed to a Dr Van at our address saying that he should be connected now for electricity and gas.
At no stage have we been looking for a diiferent supplier and we don't know a doctor Van thanh..
Regards
Jasper Daams
Hi Jasper, I can look into this for you, we will need to follow ID process through. Can you please email supportsocial@originenergy.com.au or reach out via Facebook messenger. Thanks - Bek
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Details
Energy sources available
Origin Energy states that it has a mission of providing affordable, sustainable and easy energy solutions providing cleaner energy.
Along with electricity and gas, there are green energy options, which are GreenPower and Green Gas. GreenPower lets customers choose a percentage of electricity use for Origin Energy to match with renewable energy sources, which goes back into the grid. The Green Gas program offsets greenhouse gas emissions caused by natural gas or LPG, using a Carbon Reduction Scheme created by Origin.
Energy Plans
Residential Energy Plans
- Origin Basic: This is the cheapest energy plan for households, with costs estimated to be around $1, 393 per year for electricity, and $899 per year for natural gas.
- Origin Flexi Rate ePlus: Variable rates are offered on this 12-month plan. The estimated costs are approximately $1, 143 a year for electricity, and $773 per year for natural gas.
- Origin Go: Guaranteed rates are provided on this 12-month plan. The costs are estimated to be $1, 184 yearly for electricity, and $827 a year for natural gas.
Business plans
- Origin Business Basic: With estimated costs at $6,900 per year for electricity, and an ongoing base rate for natural gas.
- Business Go Variable: Variable rates on a 12-month plan are provided. It costs about $5, 865 per year for electricity, with variable rates on natural gas.
- Business Go: Guaranteed rates for 12 months are provided, at around $6, 072 yearly for electricity, and fixed rates for natural gas, for 12 months.
Here’s what reviewers thought
Above all, reviewers were delighted with the excellent quality of customer service they received from Origin Energy. Staff went above and beyond, being friendly and helpful in assisting customers with all energy or account-related needs. Any issues were sorted out efficiently and with no hassles at all.
At times reviewers noted that promised discounts were not applied, or that they found it difficult to check their bills or rates on the Origin app. Others stated that the energy rates were expensive.
Rates are accurate as at February 16th 2022.
| Category | Energy Providers |
|---|---|
| Services Provided | Electricity, Gas and Solar Feed-In Tariffs |
Contact info for Origin Energy
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Cheers to you Anthony! We really appreciate your kind words and taking the time out of your day to leave us such an awesome review! Love it! Thanks - Rach