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Origin Energy
3.9 from 8,429 reviews · View Statistics
Listing monitored by Origin Energy

Pros

Variety of plan options
Quality customer service

Reviews

  • Transparency
    4.2 (4,638)
  • Customer Service
    4.4 (5,553)
  • Rates and Fees
    3.9 (3,883)
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Anthony
Anthony Sydney, NSW
  • 2 reviews
  • 4 likes

Best power company

published

Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate

  • Transparency
  • Customer Service
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  • Verified

Excellent customer service

published

Luisa assisted with my bill enquiry in a friendly and professional manner, extremely polite, she phoned me back quickly within a short amount of time after assistance from her colleague Varsha my bill enquiry was fixed.

  • Customer Service
  • Incentivised Review No
  • ServicesElectricity
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Review collected in partnership with Origin Energy

Terri
Terribrisbane
  • 2 reviews
  • 1 like
  • Verified

Poor service especially after long time being a customer

published

No offer for any savings on type of account already have

  • Incentivised Review No
  • ServicesElectricity
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Review collected in partnership with Origin Energy

  • Verified

Excellent customer service from Cal, telephone customer service officer.

published

Call related to account payment issues. Not sure if a gift is relevant. Not sure how this survey is relevant to my enquiry.

  • Transparency
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Wendy
WendyMetropolitan Adelaide, SA
  • Verified

Excellent customer service

published

Zeb provided concise accurate information in a friendly manner
He was knowledgeable and sympathetic during a very difficult time for our family

  • Transparency
  • Customer Service
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Michael P
Michael PGreater Melbourne (Inner), VIC
  • Verified

Extension for payment date

published

An extension was granted without any issues.Origin have been great.Many thanks to JasonS

  • Transparency
  • Customer Service
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Stenat
StenatGreater Melbourne (Outer), VIC
  • Verified

Perfect solution and thanks for Jasmine creating a solution

published

Our a power Supply is excellent - gas fire is great

  • Transparency
  • Customer Service
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  • Verified

spoke to woman in Phillipines and she was very good to me as was woman in Australia.

published

got my new credit card set up for my electricty by woman in Phillipines very helpfull. so was woman in Australia.

  • Incentivised Review No
  • ServicesElectricity and Gas
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Review collected in partnership with Origin Energy

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Liz M.
Liz M.New South Wales
  • Verified

Consultant most helpful and supportive

published
  • Transparency
  • Customer Service
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Sally-Anne
Sally-AnneQueensland
  • 2 reviews
  • Verified

Excellent service and Bruce was awesome Recommending this service to families and friends

published

Electricity and Gas Definitely recommending this great provider to families and friends

  • Transparency
  • Customer Service
  • ServicesElectricity and Gas
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Review collected in partnership with Origin Energy

The reviewer stated that an incentive was offered for this review

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Ros
RosCentral West, NSW

Quick response

published

Professional and quick response to my request to have my Father’s account closed thank you.

  • Transparency
  • Customer Service
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Ronald P
Ronald PSouthwest, VIC
  • Verified

Monthly Origin Electricity Bill

published

Had to contact a couple of months in a row to get the bill on a monthly basis
Jennie stepped in and All is good now
Follow up by Jennie was great!

  • Transparency
  • Customer Service
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Service is always exceptional.

published

Request refund from electricity account. Jacqueline replied very quickly and was able to handle task efficiently. She offered specific information and was very helpful.

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  • Verified

Thank you I thought they had been read

published

I like original for my power and gas very reliable

  • Customer Service
  • ServicesElectricity
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The reviewer stated that an incentive was offered for this review

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Ivy Dao
Ivy DaoGreater Melbourne (Metropolitan), VIC

Very satisfied

published

Great customer services and quick response.
Thank you very much.
I appreciate it.

  • Incentivised Review No
  • ServicesGas
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[Name Removed] - Absolutely poor customer service

published

I had previously asked for solar feed in $$ credits on a daily basis (which was explained to me didn't appear on the dashboard because of a bug).

I requested that these details be supplied by the customer care team manually so I could assess the performance of my solar panels. [Name Removed] replied to my email telling me to check my dashboard or to wait for my bill (I am assuming that the bill will not have daily figures).

Unfortunately, I have no information from Origin with which to validate my upcoming bill

My moderated opinion is that [Name Removed] should be looking for another job or be retrained.

  • Transparency
  • Incentivised Review No
  • ServicesElectricity and Solar Buy-Back
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Questions & Answers

John R.
John R.asked

I submitted a current reading hoping that I could get an estimate of the bill that is due on 20 September. Previously this was possible but it seems that it is no longer the case. Why is that?

1 answer
Origin Energy
OriginOrigin EnergySend a private message
graeme s.
graeme s.asked

Where do I order Origin LPG services from?

2 answers
graeme s.
graeme s.

Origin LPG services are the un-reliable services that I have ever encountered. As bad, or if not worse than travelling through Sydney Air Port. I someone out there has a positive about them, please let me know.

Origin Energy
OriginOrigin EnergySend a private message
Maggie
Maggieasked

Is anyone else daily solar amount not show on the app anymore with your daily usage like it use too? It's only showing KWh which means nothing to me. Not $ cost for solar anymore which is what the average person understands including myself

2 answers
anne s.
anne s.

Don’t have solar so cannot help

Origin Energy
Hiren R.Origin EnergySend a private message
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Details · 

Energy sources available

Origin Energy states that it has a mission of providing affordable, sustainable and easy energy solutions providing cleaner energy.

Along with electricity and gas, there are green energy options, which are GreenPower and Green Gas. GreenPower lets customers choose a percentage of electricity use for Origin Energy to match with renewable energy sources, which goes back into the grid. The Green Gas program offsets greenhouse gas emissions caused by natural gas or LPG, using a Carbon Reduction Scheme created by Origin.

Energy Plans

Residential Energy Plans

  • Origin Basic: This is the cheapest energy plan for households, with costs estimated to be around $1, 393 per year for electricity, and $899 per year for natural gas.
  • Origin Flexi Rate ePlus: Variable rates are offered on this 12-month plan. The estimated costs are approximately $1, 143 a year for electricity, and $773 per year for natural gas.
  • Origin Go: Guaranteed rates are provided on this 12-month plan. The costs are estimated to be $1, 184 yearly for electricity, and $827 a year for natural gas.

Business plans

  • Origin Business Basic: With estimated costs at $6,900 per year for electricity, and an ongoing base rate for natural gas.
  • Business Go Variable: Variable rates on a 12-month plan are provided. It costs about $5, 865 per year for electricity, with variable rates on natural gas.
  • Business Go: Guaranteed rates for 12 months are provided, at around $6, 072 yearly for electricity, and fixed rates for natural gas, for 12 months.

Here’s what reviewers thought

Above all, reviewers were delighted with the excellent quality of customer service they received from Origin Energy. Staff went above and beyond, being friendly and helpful in assisting customers with all energy or account-related needs. Any issues were sorted out efficiently and with no hassles at all.

At times reviewers noted that promised discounts were not applied, or that they found it difficult to check their bills or rates on the Origin app. Others stated that the energy rates were expensive.


Rates are accurate as at February 16th 2022.
CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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