Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

Left Origin for many reasons: one of the more expensive energy providers around; they would inform me to change to the Go Variable then 2 weeks later recommend I go with another then another few weeks later advise “the Go Variable will save you money”; poor customer service, laughed at and spoke to like a piece of crap when I requested a payment… Read more

plan because I couldn’t afford their ever increasing rates (increased 4 times in under 12months); they would commence payment plans without any consent or communication; would send/respond to emails or request assistance of to speak to someone and constantly get the same crap back stating “just wanted to check in as we haven’t heard back from you. Do you still need any assistance?” This was extremely frustrating and just seemed like they were playing immature games more suited to a children’s playground. So glad to be rid of this company and will never recommend them to anyone!

⭐ Very disappointing experience with Origin Energy I am extremely unhappy with the way Origin Energy has handled my request. I completed the required verification form on 3 September with the assistance of an Origin team member. Since then, I have contacted Origin multiple times to follow up and was repeatedly advised that my abolishment request… Read more

was being processed. Almost a month later, I was told that the verification had apparently not been completed and that, as a result, the request had not progressed. This is extremely frustrating. If there was an issue with the verification I completed, it should have been identified and communicated to me when I contacted Origin on multiple occasions. Instead, I was left believing that everything was progressing when, apparently, nothing had been actioned. This delay is not simply an inconvenience — it has severe financial implications for me. The failure to properly process and communicate the status of my request has potentially resulted in significant additional costs and financial consequences that could have been avoided had the matter been handled correctly and in a timely manner. The fact that I now have to complete the verification again because of an apparent failure in Origin's processes is unacceptable. I have spent considerable time following this up and have received conflicting information about the status of my request. What is particularly disappointing is that this situation could potentially have been avoided if my previous enquiries had been properly investigated and the outstanding verification requirement had been identified at the time. Customers should not have to repeatedly chase a company, rely on assurances that a matter is being processed, and then discover weeks later that nothing has actually progressed — particularly when the delay can have serious financial consequences. I hope Origin takes responsibility for what went wrong, investigates the handling of my request, and addresses the financial impact caused by this delay. Very disappointing customer service and a frustrating experience from start to finish.

Update 07/10/2026 Dropped like a hot potato again. Was told by the meter coordinator and social support that they would provide me with an update regarding the abolishment. Still have not heard back. Disappointed in the communication from Origin. Once a long time customer - never again will they have my business.

Received my Origin Account , the letter had been opened & taped closed ?? Which I found Strange since I was advised my details were compromised with the recent Hack I Tried calling Origin , couldnt get through. Called there dedicate line & still… Read more

couldn't get through . Theres More , but appears my post of this last week never got published??

Update Origin Did Contact me . And there Inept Response had NO MENTION of Tampered Mail ?? Only a free subscription to A Company that Appears to be a Data Centre. They've Refused To Respond to Addirional Emails. And I Did Request A Copy Of The "Whatever" was in the Tampered Irigin Posted Mail Envelope. Lets See If They Send Me A Copy ??

I wouldn't give this company one star. Where do I start? Incompetent/Tending on Corporate bullies. For years I've been receiving 'estimated' bills which have usually been more, sometimes much more, than what we have used. Our meter is behind a gate… Read more

which is easily accessible. 15 metres away there is another (steel) gate about 2.4m tall. We have 2 Jack Russell dogs which the 2.4m gate prevents from reaching the meter area. Time and time again the reason given for an 'estimated' reading was the dogs, ie; access couldn't be gained to the meter because of the presence of dogs at the meter. But the dogs have ALWAYS been at least 15 metres away behind the steel gate. On one occasion, they didn't do an actual read of our meter for almost 18 months and the estimated bills were usually more than the readings. Often, I don't pay our bills on time, but I pay progressive payments towards the total as finances allow. So I am often late paying the full amount. I have tried to ring to make payment plans but the phone queues are usually lengthy. This doesn't stop Origin from regularly sending text messages, often bordering on sarcastic, requesting payment. Today, I received an email warning me Origin is organizing a 'collection' agency to collect the last remaining $35.96 of the current bill (which I paid yesterday). That was the last straw. Have I paid late? Yes. Do I make regular payments towards each bill? Yes. Do I always make these regular payments? Yes. Though not paid in full by the due date, each bill is paid in a reasonable time and Origin receive their money. I don't, and have never owed thousands. I have a chronic illness which has considerably limited income. In my defence I, like many, would say we are living in the worse cost of living crises for 40 years & we do our best to make the money go around to where it should. And for years, thanks to Net Zero, our power prices have been skyrocketing. I wonder how others are going with the bills juggling battle? Or are many losing the battle as I suspect. There is no such thing as a compassionate Bank. And it seems to me, the same can be said about Origin Energy.

Out of nowhere they stopped services to my property for gas because it was non compliant. I got a plumber out and everything was fine. I asked for my money back but they will not return it just the my account is credited but for what because they… Read more

won't give me a services. So I get a new company which was great because they honestly half the price. Today origin energy came onto my property with out permission and stole the gas bottles of the other company, I got it on cctv. I called origin to let them know they made a mistaken and I was informed to call the police. So now I have no way to cook and no hot water and have had to go to the police for something that I was happy to say was an accident. I just need gas and my money back. Never go with this company, they don't want customers and they want to get there staff involved with the police.

Shout out to excellent customer service from Spencer on the billing inquiries team. He took the time to explain everything to me in detail. I was about to take my business elsewhere but Spencer explained it all and put me on the best plan. 11:30 am today. Show details ·  1

For 2 months I wasn't getting my electricity bills. I called multiple times, but every time someone said they received the call and would inform me, but they never did. John was incredible. I gave me his email address. He called me back to let me know the updates. I really liked his service. He’s the best Show details ·  1

Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken Show details ·  1

The meter reader left a card in my mailbox saying the meter could not be read because there was an unrestrained dog. I was told an estimated bill would be issued. I called origin and explained that I don't have a dog and required an actual meter read at no cost to me. This was agreed. Subsequently, I received an estimated bill which origin… Read more

informed me would be replaced by an actual reading bill. I next received the actual reading bill which listed which listed the total of the estimated bill as a balance brought forward and added the amount of the actual bill. I called Origin and explained that they had bill me twice for the same period of time. I was told this was impossible since their systems would not allow two accounts for the same period to be issued. This went on for sometime with email and telephone calls. Finally, I contacted the Energy Ombudsman. Shortly after that contact I received a call from origin stating that, as a courtesy, they were issuing a credit for the total of the estimated and actual bill. I am appalled that none of the emplyees of Origin I contacted could not see that the two bills were for the same period.

**⭐ 1 Star – Extremely disappointing billing practices and customer service** My experience with Origin has been extremely frustrating and, frankly, unacceptable. The biggest issue is the **massive unexplained increase in my electricity usage**. My bill has more than doubled compared with the comparable period last year, despite **nothing… Read more

changing at the property that would explain such an increase**.

In fact, my circumstances in 2026 should mean I am using *less* electricity. I am working full-time and away from home for **10+ hours a day**. I don't unnecessarily turn lights on, I rarely use the electric garage door and I am very conscious of my electricity consumption.

So how exactly has my usage more than doubled?

Origin's answer so far has essentially been: provide another meter reading, consider getting an electrician and/or change to a cheaper plan.

None of those suggestions actually answers the question.

What I want Origin to explain is **why the recorded consumption is so dramatically different from the same period last year when there has been no corresponding change in my electricity usage.**

The billing process has been just as frustrating.

Origin took **more than three months to send me my previous bill**. Yet somehow, with this latest bill, Origin managed to issue it **within approximately 24 hours of the meter being read**.

So Origin can apparently process a meter reading and produce a bill within a day when it wants to — but customers can be left waiting more than three months for another bill.

Then, after taking months to issue the previous bill, Origin has given me **only around two weeks to pay the latest one**, despite the previous bill having been issued less than a month earlier.

That is an incredibly unreasonable way to manage household billing.

Customers need timely bills so they can budget and manage their electricity costs. Allowing charges to accumulate for months and then demanding payment within a very short timeframe places the financial burden of Origin's billing delays squarely onto the customer.

The whole experience has left me questioning whether Origin is genuinely interested in resolving customer concerns or simply getting the money paid as quickly as possible.

I am not asking for a generic explanation of electricity billing.

I am asking Origin to **explain the numbers**.

If my electricity consumption really has more than doubled, despite no significant change to the property or my circumstances, then explain WHY.

If the meter is correct, demonstrate that.

If the billing delay was unavoidable, explain why.

And if Origin can issue a bill within 24 hours of receiving a meter reading, explain why my previous bill took more than three months.

At this point, I am extremely disappointed with both the billing practices and the customer service response.

**Customers should not have to fight this hard simply to get an explanation for their own electricity bill.**

Based on my experience, I would have serious reservations about recommending Origin to others.

Origin claim to not know what prices will be offered next week! Vic middle of day free power is about to start but they arent telling us that we need to apply and change our energy plan and claim to not know what the plans will cost is just 1 weeks time! They dont want us to take time to compare plans and work out what best suits us! Show details

I am very unhappy as a custom of origin energy I had been debit money to cover my bill it is still not enough they just want more and more money . I stop my debt going over I pay my bill outright and all you get off them is when you ring them you are using more power not so. they need to start bringing down power prices and keep them down pensions can't afford these increse Show details

I give them zero stars origin energy are rip off bastards, get a bill for $403.62 then less than 12 days later get another one for $316.33, ring them and get a bullshit story from the operator , that they were months later with another reading/bill which is a load of bullshit because I’ve had consistent bills every 2 months and paid before the due… Read more

date. I got rid of this provider 2,years ago and was convinced they were the cheapest in this area so I thought I’d give them a go again !! Well they can shove origin energy where the sun doesn’t shine they are grubs rip off bastards , steer clear of them at all costs I give them zero stars

I dont know where to start with firstly there app is [Content Removed] for months and months the app doesn't display the FIT and cost so i ended up lodging a complaint to energy and water ombudsman and they were given 28 days time that time has expired and still same and gone worse I was able to see upcoming bill on the app but few days before the… Read more

billing cycle the display disappeared luckily I took the screen shot which showed $54.00 but I just got billing from orgin for $193.74. I am exploring other providers currently because I have been with Origin for close to 10yrs and this is the treatment I got.they dont care because I am only a small number.

Competitive rate? Seriously? I just left Origin for another supplier, my last bill for a month in a small unit was $180!!! Small unit, one person, and no aircon! My friend had a bill of $150 for a month in a big house with the competition. Without forgetting that the daily supply charge is $1.90 with origin, that is one of the most expensive of… Read more

all. I have been using origin for a year and it was never cheap. I understand life becomes more expensive, but the last bill indeed was the last straw. I never give bad feedback, but this time, I really have to say how I feel. Enough is enough, Origin is definitely NOT the cheapest supplier, and NOT competitive.

Origin Energy Security Breach. Yesterday I got my quarterly electricity bill. The first full bill since they changed me to a smart meter. Now, not only did the bill go up by over $100.00 bucks but I also received another Origin letter telling me that my details have been compromised (a Month ago). My Bank Account My email address My physical… Read more

Address My Phone number My Name & Age.

Well now, isn't that just wonderful not only have they pretty much given my life & details to anyone who wants it, which will end up costing me a fortune, but they have now upped my usage charge. And why did you wait a month to send me written conformation of the security breach? I could have changed User names, Passwords, Accounts & Email addresses weeks ago.

I have already had my PlayStation Account hacked using my Origin leaked email address & User Name, and I have lost this one for good. (Russia)

I have had two Microsoft Accounts hacked using my Origin leaked email address (Ukraine & Russia)

I have had my Steam Account hacked using my Origin leaked email address (Canada)

Thanks to my Origin leaked details I have had my PlayStation email address completely removed and replaced with the hackers choice of email address. This means that due to these Origin breaches I have lost hundreds, maybe thousands of dollars in downloaded purchases.

Thanks to the Origin breach the Hacker has just got everything of mine from my Sony account free of charge.

I think anyone who has been hacked because of this breach caused by Origins lack of security should be compensated in some way, not charged more for their electricity. I can Assure everyone who reads this (including Origin Energy) that I will be seeking advice on what I can do to recover these losses & I will be ending my contract with Origin to supply my Electricity.

EDIT: This review is supposedly being monitored by Origin Energy & it has been up for a couple of days so no doubt they have read it by now & by the looks of their silence they know everything I have written is true. I think it is called "Being in Denial"

Been trying to update my account for near on three weeks. Only get nonsense from robots and call aren't returned when promised. Doubt I'll live long enough for the phone to be answered by the call centre in the Philippines Now seem to be getting ignored when asking for my request to be addressed. Submit a request form and get responses from a… Read more

robot that aren't relevant to the request Maybe if I hang in there long enough I make a break through Can't do anything with their waste of bandwidth web site as it clashes with browser security. Tried with a few main stream browsers and none like Origin web site. Can turn the security off and get through but not going to.

Sorry, but my issue has not been resolved. I will now see if I can get any satisfaction by phoning tomorrow (Wed 19 aud). I have been told 3 different things about thr one Gas Bill. Cheers Sandra Downey Show details

Giving one star because i can't give zero. Told origin lpg about the tricky access at my property and asked them to send a small vehicle. They assured me they would. But instead they send a 6 tonne truck and scratch it trying to get past a boulder.… Read more

I think "they won't be stupid enough to do that again!". But i underestimated their stupidity! They send the same size truck again, and this time nearly get it bogged, and stuck for 30 minutes and tear up my lawn. I don't ask for new lawn, just a leaf of soil to fill the ditches they have created in my lawn. They ignore repeated emails and phone calls for 6 weeks before finally agreeing to send a load of soil. It never arrives. I ring several more times and they agree to pay for the load of soil. Still haven't got the money out of them and now they refuse to bring me gas even though they have underhandedly destroyed most of the competition. I wouldn't consider origin if I were you because they don't look after their customers