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I spent half an hour on the phone trying to explain that my payments were not calculated correctly and I was owed money. What a waste of time. Seems to be able to understand you if you owe them money but not if it is the other way around. Do not waste your time with this service.
Very sneaky high prices
When I joined Origin, the person put me on the “best plan” possible at 23 cents/kWh. When I asked questions about why my bills are so high, they reduced the costs to 20 cents/kWh. When I compared prices with ActewAGL and realised I could get as low as 16 cents/kWh in Canberra, origin said they could offer 18 cents/kWh to retain me as a customer. Why not offer 18 cents/kWh to start with and this could have saved me $400/year on bills. Additionally, I have a smart meter for my apartment and they never cross referenced the bills to the smart meter...and asked $$ to do the checks on the meter. Shop around and ask a lot of questions, Origin has the sneakiest customer services / call centre team. I am no longer with Origin. ActewAGL is way better - more decent staff and prices in Canberra.
suddenly unable tu check ussage,, rang call center meny times,,, they are somewhare in Asia, everyone said different advice,,, never will be Origin customer
Now with AGL , much better.
Easy to understand Engish
Origin Spike hour
Origin’s Spikehour is a commendable initiative with a fundamental flaw for those customers with solar power. The problem is meant to reward people for taking pressure off the grid during specified peak hours. The more energy you save the bigger you earn. Unfortunately the program disadvantages solar customers by penalizing them the more they save. Saving estimates are not related to how much grid power you save but they try to estimate how much overall power you use. All my spike hours have been after dark when solar does not come into it. I tu...rn off my power at the box so save 100% of the forecast but the more I do this the lower my overall rating is and the less I earn in bonus points. The problem should estimates power usage purely from past use of grid power and savings purely in grid power. Although I have been given a 500 point bonus when I complained about this, I continue to lose bonus point as the system does not change
Very helpful thankyou.
We changed plan today and got information about prices for my solar about to be installed.
BTW. In the menu to chose which department it did not recognise any number I pressed.
Absolute joke of a service!
This is a fourth world service, worse than the third world country we came from. They failed to keep their promise to connect us with electricity. No electricity at all!
Refill LPG tank at new house
I moved in to a new place a week ago and have been trying to get the empty LPG tanks refilled. Have made numerous phone calls but still can't get a date for when the refill will occur. They keep passing my refill request on to their contractor and I hear nothing back until I call the next day to enquire. I have a family which includes a 6 month old baby so it is making life very difficult! Surely if you are running a business to refill LPG gas bottles, there would be a schedule and I could get an idea of when the delivery will occur?
Getting Woolworths everyday rewards points for every $1 I spend on my elec & gas bills.
Cheap rates and I find the app really easy to use. Predicts my elec bills every quarter which means I know how much I should be putting away each week.
Issues adding new bank for direct debit due to BSB not in Origin's database.
Thanks to Brad for his callback and for taking care of an issue where my new bank account couldn't be added for a lengthy period of time, multiple calls and emails to get this resolved.
His professionalism and ability to follow this up with a return phone call has somewhat improved my view of Origin, however, it was a shame it was such a convoluted process to get this added.
Thank you :)
Very clear explaining.
Very helpful consultant. This was a follow up to an enquiry regarding a new electricity contract. Very clearly explained everything regarding a renewal of an electricity contract. Many thanks for your assistance.
I turned my hot water and electricity off at same time days after I received invoice for electricity a month later a received invoice for hot water with a very confusing invoice where the apparently went back till last financial year to charge me a different amount as apparently rates changed than but funny enough same did not happen with electricity. Will never use or endorse this company again.
Why do I have to choose every year?
Once you could choose Origin and let the account run indefinitely. Now you get financially penalised if you don't choose every year, when they already know your best plan. Hopeless!!!
Never use Origin gas
I had an account with Origin gas LPG for years. I have moved and asked to have my large cylinder removed, this didn’t happen until weeks after the new owners moved in. I returned almost a full tank around $500 and I’m still waiting for the credit 4 months later. I have rung several times, been given the run around with promised emails and returned calls from so called managers. Still no credit, will never ever use them again. Appalling lack of service.
Extortion of customers
Origin does not serve its customers to assist them identifying the most cost-effective option for their home. It sets higher prices than others to start with, without providing options upfront for discounts or better management of electricity, and continues to increase prices over time. On average per bill, I pay an additional $200 with Origin than a competitor. That's nearly $1,000 per annum. I previously used Origin a few years ago before switching for a better deal with a competitor that helped us find the right package. Then on becoming a t...enant, the landlord set up the electricity in their own name. The pricing jumped through the roof again and I have only just found out that they signed up with Origin. I should have guessed. Thank goodness we now have control of our electricity back and will switch again. Thumbs down to Origin. You need to start looking after your customers more or you will continue to lose in this market.
Billing Error fixed smoothly and quickly.
There was a problem with a credit balance not being transferred to my new account as promised. When I identified this and raised it with Origin it was fixed immediately.
out of gas offers after hrs deliveries FALSE ADVERTISING
out of gas called up and booked an out of hrs delivery all good told will be done tomorrow Sat. Waited nothing called back sorry no delivery till Monday no one rang to tell me, my phone shows them scheduled delivering wed on the app, asked them to try again no, no deliveries being done over the weekend. Bad service and false advertising. Person I spoke to didn't care we had no hot water and they don't call the delivery people they send a message and wait for a reply. Was told they can't make phone calls inter departments. In this day and age this is not good enough. Will be going elsewhere.
Aggressive customer service tactics
Sales people aim to intimidate you into switching to their company.
Absolutely rude, corner you in shopping centres. These tactics should be banned, disgusting.
There’s a reason why they’re so aggressive they’re losing people because they’re a terrible company and they’re terrible at selling it.
Switching to Solar with origin has been a terrible experience
When I switched to solar I was put on the worst plan possible, even though I had called and specifically been told my rates would stay the same, I would still have the same discount, and I was on the best plan possible. Didn't get a bill for six months to find the rates I was given were worse than anything I could find on their website. Add to this they changed me for nearly twice as much electricity than I was actually using. They've fixed the first problem at least - took a good month and a half - and after chasing up constantly. They still haven't looked into the fact that they are charging me for electricity I haven't used. I've gone to the SA ombudsman to hopefully get someone to sort it out. Not good enough.
Wish we had checked these Product review before using Origin energy for gas delivery. We ordered a replacement late on Tuesday and promised delivery Thursday. Deliver truck did not try to contact us when at Secuity gates, although we were home all day. We phoned when notified it was being rescheduled and told it would be Friday. Then Friday notified it had been rescheduled for 4 days time, Tuesday. Phoned Elgas 1pm on Friday, getting same day delivery with a fee but worth it. Called another Company could have delivered Friday if called before 9am. Great service is available with other companies!
Shocking Customer experience.
Following 9 months of dispute regarding our bill following our Solar connection. We only received a satisfactory outcome when we pursued our case with the NSW Energy and Water Ombudsman. Shocking customer service from Origin
Questions & Answers
Why does origin keep so much customer credit without contacting customers to adjust bills sooner? With over a year in advance credit?
A good way to steal customer interest profits.
Hi Victoria, all customers have the ability to obtain a refund of their credit at any time. Thanks - Kirk.
How do you get your bill cancelled when you read the meter yourself and obviously made a mistake and get it read again properly by a Meyer reader
Please do not use Origin Energy for gas. The gas department ripped off my family by a number of thousands of dollars between 2014 to 2019, by making up false gas readings a number of times. We had a number of letters from Origin Energy saying: You are using 55 percent more gas this year. You are using 60 percent more gas this year than last year. We both knew that this was not true.
When I rang up and complained about the false gas readings, the lady Origin Energy serving me just said: "You are using more gas." This we knew was not true.
Origin took advantage of my family member, an elderly, trusting, vulnerable person, who was scared of change. He only changed companies, after they were nasty to him and I many times, and I pressed him to change companies. I rang the ombudsman twice to complain about Origin's terrible treatment, and spoke to Origin's customer service who rang me back afterwards, but I still could not resolve the issue.
We were very good customers, always paying on time, polite and friendly to Orgin. We never provoked the Origin staff, and we were still treated in a horrible way.
I found the Origin energy staff customer service staff manipulative, patronizing and uncaring towards my family member and I.
We also experienced theft from the electricity department of Origin in 2009 to 2010, when we had bill smoothing. They made up false estimated readings when we had bill smoothing that were much much higher than what we were using, about 30 to 60 percent higher than our actual usage. I do not recommend bill smoothing, as if you do smoothing Origin may make up an estimated inflated usage. The electricity department of Origin Energy was not as bad as the gas department, but we still .experienced theft of money from them too.
Origin Energy gets quite poor feedback in Canstar energy reviews for both electricity and gas over the last few years. Origin comes down at the bottom out of ten supposedly best providers, or quite close to the bottom in Canstar energy reviews. Roy morgan institute listed the big 3 energy companies including Origin, as 3 of the least trusted energy companies in Australia in 2020. Also, Roy morgan listed Origin energy as one of the least trusted energy providers in WA in 2018.
Origin truly is one of the worst companies that I have ever dealt with.
Thanks for your review. I was thinking to join their 12 months plan, but after seeing all the bad reviews and yours too, I am now hesitant to join them. Will still consider but more careful . Will seek some friends’ opinions. I am an 80 years oldie and have no energy to fight with nasty energy providers.Thanks.
You are welcome. Good wishes with your decision.
I agree, they are partly owned by the Chinese Communist Party. I have money owing to me but they will not refund!
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