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Origin Energy
3.2 from 4,393 reviews · View Statistics
Listing monitored by Origin

Reviews

  • Transparency
    3.8 (2,044)
  • Customer Service
    4.0 (2,445)
  • Rates and Fees
    3.6 (1,820)
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Anthony
Anthony Sydney, NSW
  • 2 reviews
  • 4 likes

Best power company

published

Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate

Transparency
Customer Service
Mangala Munsami
Mangala MunsamiSydney, NSW

Best in the Business

published

Very easy, accurate and simple to access and progress both my Gas and Electric and it took a few minutes happy with the service, I will recommend to all my neighbours and friends and NSW Close Cubs
Cheers

Transparency
Customer Service

Friendly and professional

published

I spoke with origin energy over the phone today. The customer service was excellent. The lady was polite, professional & made the process simple and easy to understand. She deserves a promotion :)

Transparency
Customer Service

Sabie customer support was fantastic

published

Setting up gas through origin has been a very confusing and difficult process, with different people saying a lot of different things. Sabie was wonderful in clearly explaining the process and answering questions aswell as providing advice on the easiest way to finally get my gas connected

Transparency
Customer Service
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Huimin W.
Huimin W.South East Queensland, QLD

Professional services I have ever get

published

The lady was so patient and professional in answering many questions. I was amazed by her professionalism and positive attitude! I wish every time I have questions, I can get the responses from her again.

Transparency
Customer Service

I received an estimate bill which I have paid because origin could not find the gas meter.

published

Please commend the following consultants as they all were true professionals with high level of care: they all understood what was required to make access to the meter as I received an estimate for the last bill. the 3 Consultants are : Easton. Mike. Shelly. Regards. Sohila Zanjani

Incentivised Review No
ServicesGas

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Greatest conversation one could have at the end of a rough day

published

Gas:
Central water heatings already in an old house
Cooking, not using as it creates smells of gas in the kitchen
Sometimes the hot water doesn’t get heating starts for few hours

Transparency
Customer Service

gas bill

published

Had a gas bill for $77.80 over a 42 day period. Haven't used the gas once in that period so how am I charged this much? They told me there was nothing I could do about it and didn't even really try and help. pigs

Transparency
Customer Service

Great customer service

published

Anna was very informative and empathetic she has excellent customer service skills and applied her knowledge to help with my enquiry.Anna is a great asset to Origin and should be acknowledged for her service.

Transparency
Customer Service
Michael
Michael
  • 5 reviews

Lily was super friendly and focused on answering my questions. She gave me information to satisfy my questions.

published

The power is just a continual service.. it was the brilliant customer service I received that was outstanding. She made me laugh in what was
An otherwise angry call please
Reward her

Transparency
Customer Service
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Good

published

Good service given by Mike.
Didnt take long to organize my request
He was polite and he nw what he was doing .There not much to say other than his good service

Customer Service
Incentivised Review No
ServicesElectricity and Gas
Amanda M.
Amanda M.
  • 2 reviews

Good customer service

published

The operator was knowledge and helpful I had power connected and broadband for when I move to my new property on 20 August, the process to set up a new account and rectify an issue was simple

Transparency
Customer Service

Job well done!

published

The person I spoke to over the phone was very professional and knowledgeable. He kept it succinct but helped me out on my query. I was very satisfied with the assistance given

Transparency
Customer Service

Courteous assistance

published

Eugene was very patient and respectful in assisting to resolve my issue very quickly.
Very polite and efficient service. Relieved a lot of stress and anxiety and the estimate reading of the bill to be paid.

Transparency
Customer Service

Super helpful and lovely to chat to!

published

I was just returning a missed call. The service was great and everything was made very easy!!
This should have cleared up any confusion and all works should be able to go ahead now which is great!

Transparency
Customer Service
Alison B.
Alison B.
  • 2 reviews

Very helpful, thanks for the easy transaction.

published

Just had to close off a location’s electricity supply. Transaction was easy and painless. The agent was friendly and helpful and I appreciated how simple it was to do so.

Incentivised Review No
ServicesElectricity
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Questions & Answers

Mark C.
Mark C.asked

How have you gone from having 1.4 stars on herec to 3 stars in a few weeks, I can also see roughly 20 or 30 new 5 star reviews coming in daily???

2 answers
Bee
Bee

Activley promoting product review great customer service

fedup
fedup

Hi Mark, I am inclined to agree with you. I went back the last 800 responses - quite a few repeats, but nearly all 5 stars. It is most unusual for people to come to websites like this to report good things unless they have been given an incentive. People tend to report most often bad experiences and I always take this into account when sussing out a product or service. I am more interested in reading the bad experiences and one can sometimes detect if they are perhaps a bit unjustified or it may be a problem of one member of staff not the product itself. If it is unconditionally a bad product with many experiencing this then I would be wary of buying it. If it is a problem with an individual in a large company I would not be so worried but a small family business and the owner gets a bad wrap up, I would steer clear.

Emm
Emmasked

Why is product review allowing such a corrupt company such as Origin to post so many fraudulant positive reviews? Yet the honest ones are removed? I will no longer rely on this site as a trustworthy option in the future.

3 answers
Navid
Navid

Hi Emm, I can only post what my interaction was like. In my case, I found it refreshing that I actualy got some good advice and options from Jas rather than battling with them. I agree it is rare and I was quiet surprised myself. I just thought credit were credit is due. I found Jas to be genuine and helpful which was a refreshing change.

Emm
Emm

Sure Navid.

Mark C.
Mark C.

Seems real legit navid, a company that has had 1.4 stars for years suddenly had 3 stars in weeks and it's because all their customers suddenly love them. Not only that, their customers are now checking Origins reviews and feedback online to back them up because the service is suddenly so great, pathetic

Simon W
Simon Wasked

self read page wont accept my controlled load number...? why

1 answer
Origin
OriginOrigin

Hi Simon, I'd like to take a look into that for you and get one of our experts to give you a call to resolve it. If you could please forward your Origin account details to UniSolutions@originenergy.com.au, I'll arrange a follow up.

Cheers - Musti

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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