Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

For 2 months I wasn't getting my electricity bills. I called multiple times, but every time someone said they received the call and would inform me, but they never did. John was incredible. I gave me his email address. He called me back to let me know the updates. I really liked his service. He’s the best Show details ·  1

Giving one star because i can't give zero. Told origin lpg about the tricky access at my property and asked them to send a small vehicle. They assured me they would. But instead they send a 6 tonne truck and scratch it trying to get past a boulder. I think "they won't be stupid enough to do that again!". But i underestimated their stupidity! They… Read more

send the same size truck again, and this time nearly get it bogged, and stuck for 30 minutes and tear up my lawn. I don't ask for new lawn, just a leaf of soil to fill the ditches they have created in my lawn. They ignore repeated emails and phone calls for 6 weeks before finally agreeing to send a load of soil. It never arrives. I ring several more times and they agree to pay for the load of soil. Still haven't got the money out of them and now they refuse to bring me gas even though they have underhandedly destroyed most of the competition. I wouldn't consider origin if I were you because they don't look after their customers

I switched to Origin 6 months ago being promised 20% pensioner discount through SA Govt scheme with Origin. My bills have never been higher. My recommendation is steer clear from them and go with another provider. Show details

Prompt efficient Service – Very prompt and helpful replies to my email enquiries properly answered Show details ·  2

I was contacted by Origin and informed I was due a refund on a closed electricity account. When I filled in the appropriate form, I was told I was NOT due a refund. I have since been told I am due a refund and I'm trying to have the amount refunded directly to my bank account. The process has been ongoing for about 2 weeks. Show details ·  1

I would have rated them "No Star" if it was possible. I wasn't sure I was on the best electricity plan so I did a comparison of energy (electricity) providers. As a consequence, I emailed my current provider (Origin) on 5 July at… Read more

<hello@origin.com.au>. I had a response from "Jezryl" on 6 July offering a better plan option. I tried changing on-line but couldn't find the suggested plan! I emailed back and, on 9 July I got a response from "Andy" stating I'd have to actually call Origin on 132461 to make the change. I have tried calling that number several times, not always getting through. However, whenever I did get to talk to someone, I was told that only Andy could move me onto the suggested plan. Each time they'd ask when I'd be available, I'd tell them, they would then say they had "pinged" Andy and that he'd call me. It's now 18 July and I'm still waiting on that call from Andy. Interestingly, I got an email from Origin on 11 July asking, "Were we all kinds of useful"? Obviously, the Origin Survey People are in the dark about what their Customer Service People actually do.

Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken Show details ·  1

The only customer service person, who not only listened to me, but showed empathy & support with kindness from this company. His name is Sam and he has continued to communicate with me and put my mind at ease at a difficult time, with regard to my bills! Show details ·  1

Thanks a million to CAM who made a 10pm visit to our apartment block on the Sunshine Coast and fixed our hot water issue in very quick time. Then he was off to do a job in Brisbane and then on to the Gold Coast. What a legend! Anne - Secretary of the Body Corporate Committee Show details ·  1

​I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. ​Trying to get support or a stable connection felt impossible. You are essentially… Read more

paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.

​I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. ​Trying to get support or a stable connection felt impossible. You are essentially… Read more

paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.

After being with origin for over 50 years I was a victim of the recent hacking. Their email to me was all apologetic but I had money taken from my bank. Luckily my bank stopped it. The stress this caused me was bad as being 84 and not used to these problems. I changed my provider as I lost faith with origin. Then to add insult to injury they… Read more

sent me a last bill for $100 just to make it all a bit more stressful. No discount for the inconvenience. Thanks for nothing Origin.

I received a notification that my data was accessed in an unauthorised breach. The kicker was partnering with Equifax to offer 12 month subscription to help protect my data. Company with a 1.1 stars from 525 reviews. Unbelievable. Show details

After hearing about the massive data breach in one for their off-shore call centres, I switched energy provider. My final bill was massively inflated by an unannounced increase in my 'daily supply fee' which went from $1.71 per day to $2.58 per day. Quite sad really. It was almost as if this increase were driven by sour grapes and almost like… Read more

this outfit was scrabbling around under the sofa cushions, looking for lost coins while they still could.

This is after another little interchange of ideas where, despite my always paying all of my bills on time and in full, Origin continued to bombard me with email and SMS reminders - weeks and days before payment is even due.

I am able to read a bill and I am able to schedule payments. I do not require their 'help' in this. Now that I have switched energy providers. My inboxes are now free of their pleas for early payment.

Very disappointing experience after 30+ years with Origin Energy I was a loyal Origin Energy customer for over 30 years, so I was extremely disappointed with the way my recent billing concern was handled. I believe I was overcharged by approximately $75. I initially tried calling Origin to resolve the issue, but on two separate occasions I… Read more

waited around 40 minutes to speak with someone. I explained my concerns to two different representatives in an overseas call centre, but unfortunately the matter was not resolved.

I then resorted to email correspondence, where I received different responses from several different people. Eventually, I was simply told that Origin had investigated and found no error — but no clear explanation was provided as to how the bill had been calculated or why there was no error.

What made the situation particularly concerning was that I had normally been billed around the 15th of each month. In May, Origin changed my billing date to the 1st of the month, which was the month in which I believe I was overcharged. I was told that Origin has the right to change the billing date at its discretion.

I also normally receive an email advising me of the amount of my bill and when the payment would be deducted from my account. That notification did not occur in the month in question.

After more than 30 years as a customer, I expected much better communication and customer service. Unfortunately, the lack of a satisfactory explanation and the difficulty getting the matter resolved left me with very little confidence in Origin.

As a result, I have now left Origin Energy and moved to another provider.

It is disappointing that after more than 30 years of loyalty, a relatively small $75 billing dispute has resulted in the loss of a long-term customer.

They offer lies then rip you off with extremely high rates , compared to other companies they offer extremely bad deals, take over 30 minutes to answer also. Not happy with this service after signing up to receive the highest power bill I have had in five years with sumo electricity I'm devoed I changed Ile be moving on soon. Show details

We never wanted to join Origin, however, we were required to do so after our previous electricity provider was acquired by them. Due to the embedded network arrangement at our premises, we are unable to switch to an alternative supplier. Origin has shown zero consideration for customers in this position and does not appear to care about the impact… Read more

on small businesses. They are quick to threaten legal action and disconnection, even in situations that are not the customer's fault. I would not recommend Origin to any small business, and I will not be choosing them for my home electricity supply either.