Ouffer
2.0
Salon no longer exists- OUFFER will not respond to my request for a refund – I bought a voucher for Two 60 Minute Holistic Massage & Detox Sessions for Women. I had considerable trouble contacting the salon as their phone either rang out or was switched to an answering machine and calls were not returned. I asked OUFFER for a refund but they declined as they said the salon was still accepting bookings, and gave me a different number to contact. I finally managed to contact a woman who gave me two bookings. When I attended for the first session I was unable to find the salon at the given address. When I returned home there was a message from the owner that she was sick, unable to hire more staff and could not fulfil the appointments. She said I should contact OUFFER and ask for a refund. So far OUFFER has not responded to any of my emails since 31 August. They have had my money since March and I have received nothing.
OUFFER is not to be trusted. Avoid them.
Service not provided, salon does not exist at the given address
I have been asking for a refund for a long time with a number of emails. The docket number is #72527. You always write the same silly message here and no one believes it. Ask Team OUFFER who has been "looking into it" for weeks. but obviously does not want to give a refund. OUFFER must have a season ticket to Dept. of Fair Trading. Pay up and stop selling dud deals with bogus traders who are going out of business.
Hi Anina, I have responded to your query via our help-desk.
Please check your inbox for my response and if you have any further questions , Please feel free to respond to us via our help-desk.
Kind Regards,
Jamal Team Ouffer
I have had another message from Jamal at Team Ouffer offering me a complete refund, but only after another 10 business days. This is not acceptable to me, as on31 August Steff at Ouffer said she was looking into the matter and would contact me within 7 business day, but of course there was no response from her at all. OUFFER just says ANYTHING to keep our money and avoid responsibility for their bad business practices. Off to Fair Trading today. I have given them more than enough time to come good.
My complaint has now been lodged with Dept of Fair Trading NSW
It is also useful to lodge a complainb with ADMA as OUFFER is in breach of the code of conduct to which it agreed .
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Hi Anina, I'm so sorry to hear about your experience. Unfortunately I don't have access to any of your details , Could you please email me direct at Jamal@ouffer.com and I'll be more than happy to look into this for you.
Kind Regards,
Jamal Team Ouffer