Ouffer

Do not use Ouffer – I purchased a car wash service through them. When i came to use the car wash people could not do the work for many weeks. I did not buy this to wait nearly a month to use. When i tried to contact Ouffer about this and to discuss options i found no way to get any response. Buying online from anonymous people that have no customer service is just not worth the risk.

Great offers and attentive after market staff – I have purchased a number of items and have been pleased each time, this time unfortunately 1 carton did not arrive and i found through follow-up that it was damaged prior to arrival so it had been sent back, on contacting Ouffer a wonderful staff member assisted me in getting this matter fixed and a new replacement sent. More than happy..

Can't make a booking after paying for a dinner for 2 – I bought this voucher a few weeks ago and am unable to. Ok through the website. I've sent several emails. No one has contacted me No contact numbers to resolve quickly I see ouffer respond to this website so perhaps you may write back to me on this...

Ouffer provide great customer service – I sometime purchase Ouffer deals and on 2 occasions there have been complications in accessing my purchase. On both occasions Ouffer customer service have quickly and effectively rectified the problem with the merchant.

Great service – Recently I made a purchase for restaurant offer with Ouffer. After purchased I read the fine print and realize I made a mistake. I contacted the customer support immediately. To my surprise I receive a response very promptly. The support person Rachel is very helpful and patient to follow through all my questions and resolved my problem. Great customer service. Thank You

Customer Suppport – In October I ordered a leather wallet and paid $20.95, including shipping. When it did not arrive by late November, I contacted the customer support team. After several emails, it was clear that I was in fact not going to receive the item I had purchased and although this was disappointing, both Rachel and Travis from Customer Support were… Read more

fabulous with their prompt responses and credited the entire amount back onto my Visa card. Although I cannot rate Ouffer for their products, I would like to rate their customer support very highly.

arrogant incompetent thieves – After paying for 2 massages { 1 for me and 1 for my fiance} I received only 1 voucher . Repeated attempts at contacting ouffer has resulted in not just the second not being issued, but no response from ouffer at all.

Paid for but can't book from Ouffer website as per direction given – Bough a deal for l.entrcote restaurant. Was told no voucher needed as the used online booking Feature. Followed the instructions, went to "my ouffers". Per their instructions there nowhere to book the restaurant. Have written to them a week ago still no solution so I can book. If no satisfaction by the end of today I will report it to Consumer affairs

False advertising regarding fat treatments – I phoned the Laser centre to book a fat freezing treatment, the lady whom I gather was the owner, said that she does not do fat freezing treatments on the neck or chin area. I have paid $160 +used a $8.95 credit voucher and I can not use this now. The phone no on my voucher was disconnected also. Which concerned me. I then googled the website… Read more

and found an alternative number, luckily the laser centre answered.

Nowhere did it state on the terms & conds that they do not do the neck or chin area.

If you are going to book this treatment then CALL the Laser centre first to see if this company does do the parts of the body you need.

I am going to contact the ACCC if I do not receive a refund for this unusable voucher and misleading advertisement.

I will NEVER trust the Sydney Laser Clinic ever again.

Very disappointed and very weary now of anything advertised on Ouffer unless I call the company whom I am going to use a voucher from first.

Please display your advertisement correctly and not hide things that a purchaser needs to know.

Thank you

Hopeless, won't respond at all despite several attempts! – I booked a holiday package through a resort which has closed down due to the recent cyclone. The resort have advised I can seek a refund through Ouffer. I have sent about 6-7 emails and have received not one response. Will now commence legal action regarding seeking a refund. There policy states refunds are available if a business closes down but… Read more

they don't even bother to respond to you. Never dealing with them again under any circumstance. STEER CLEAR and look elsewhere for a good deal!

The refund policy for guaranteed booking is a scam - No contact phone number! – Succinctly, I purchased an accomm. voucher on the 28th October. On 8th November, I advised Lux Escapes with evidence that my preferred dates are not available. On the 10th,14th,15th,16th I forwarded the email without any contact. I then contacted Lux Escapes via their Facebook wall and also a Private Message with one of the team members saying… Read more

someone will be in contact with me. On the 24th Nov, someone called me said it will be 5-10 days until I see the refund and apologised as it appears every one of my emails, facebook private messages and facebook wall posts "appeared to automatically be put at the bottom of the enquiry que" ... That is a new low for an excuse in customer service or LACK THERE OF.

It is now 7th December and no refund as been made.

Beware online companies who do not list a contact phone number on any of their websites or vouchers!

faulty iteam, no response from customer service after several attempt – The Fitness bracelet arrived after 2 months. There is no charging doc and its faulty and the color i ordered was different than what is delivered. I made several attempt to contact ouffer. i haven't heard anything from them yet.! its very frustrating and disappointing. No one should buy from Ouffer and go through this hassle that i am going through now

Excellent, fast assistance by Rachel – Rachel from Customer Support was tremendous to deal with, making the process so simple and stress free to claim credit.

Great deals – Picked up a fantastic deal, can't wait for it to arrive! Had trouble ordering the first time but tried the next day and no issues. The help crew got back to me super quickly and were very polite and helpful. Will order again!

Great to deal with on faulty item – Easy to deal with when had fault with a product that was purchased. The team were quick to respond to my inquiry and work on a plan to resolve the issue. Very satisfied with outcome.

Positive Customer Service – My item did not arrive so I contacted customer support and they were fantastic. They Investigated and refunded my money as supplier ran out of stock. Thank you Ouffer for all your help - A1 service.

Excellent service – Buying on Offer is so easy. Customer service was excellent and prompt. Customer relations officer went beyond to explain and accommodate my query.

Ouffer customer service is always on point!! – I made a purchase paid with PayPal and realised my address had not updated completely and thought I'm in trouble it's going to go to an old address. Once I got in touch with the ouffer team they were quick to reply and sorts my problem straight away. It was quick and easy. So easy and so happy with the service!! Thanks again team.

Great - but could be some room for improvement! – I had been using Living Social vouchers and I am used to being able to speak with someone when I had a question. So, was a little disappointed at first that you do not have a telephone contact. However my inquiry was very promptly answered and issue resolved, so it turned out to be as effective. Thank you!

caring service, and able to help with problems of my making! – Lets be honest, the way to use these deals is to first buy the deal, then arrange the date. I did it the wrong way about and ended up with a deal not available on the night I wanted it. Ouffer, without question, offered to refund the offer price to my account even though it was my fault, and I am grateful for this attitude. In the end I decided to keep the deal and use it another date

Yes, excellent! – Yes, excellent service and due to this fact I don't hesitate to purchase on Offer. I have total confidence in your mail order, and I must admit yours is the only online company I use. Recommend your services to my friends who like me are matured people and not really quite accustomed to online ordering. My husband had told me I was wasting my… Read more

time when I reported the broken kettle & was totally amazed that a replacement was ordered and delivered so quickly.

Excellent Service – I am very impressed with the polite and prompt response from the Ouffer representative when I had an issue. They were very quick and helpful to resolve it!

Fantastic Service and follow up – I recently ordered a DNA Kit but forgot to printout the voucher just assumed it would come in the mail, after not receiving 3 weeks later I emailed Ouffer and they followed it up and sent me the voucher so I could redeem the offer, the service was fantastic I highly recommend Ouffer to anyone it is the only online company I use and trust have… Read more

bought many items they are always delivered on time I have never had another issue and this particular one was my fault.

Over Charge – I have purchase 2 -six-piece luggage organizer sets $19 each set they charge me $ 70.00 I contact them no replay not very happy with the service and I need my refund.

Dodgy – Don't do it...bought two photographic sessions, could not get a date..finally got one then the guy lets us down and doesn't return calls. We tried to book before and he wouldn't do it...

Ouffer Customer Service – I placed an order for some Margaret River wine and then after a few days I realised I had put the incorrect street number (I'm not completely stupid I promise! We're looking after the property temporarily). I contacted customer service and within 24 hours I had a response from Jaesa. The supplier has been contacted and the address corrected. Excellent customer service....I'm looking forward to receiving my wine!

Product delayed but Ouffer delivered – After disappointing lengthy product delay, I raised with Jaesa from Ouffer whom was relentless with supplier to ensure product was delivered as originally committed. A huge thank you to Jaesa for her outstanding customer service and unrelenting dedication in driving a positive outcome. Thanks again.

satisfaction – All my experiences have been very positive to this point. By coincidence I now have a product which doesn't work. So am waiting to see how this is resolved.

Great Service – I was disappointed that the product I ordered (a Bling scented candle) was broken in transit and unable to be replaced, but I was very impressed with the service I received. I couldn't fault it.and will certainly be buying from Ouffer in the future.