Good machine – I am very pleased with my Speed Queen washer. I was told this one would last around 20yrs.My last industrial machines lasted 15yrs each so here's hoping.

It seems very sturdy and does a good job cleaning the clothes, even when I over fill it.

Control knobs are not that great(wet hands slip on knobs) but you get used to them. They are simple so hopefully less likely to break down.

I like the self balancing and the large capacity tub.

I think the $2000 price tag is worth it, especially if it lasts 20yrs as the installer said. Large capacity, quick, cleans clothes well, simple controls. Yes, control knobs are not that great until you get used to them.