Best Bugaboo Baby Capsules

Absolute trash capsule!!! Had this capsule back in 2024 for my first child had issue with chin chest but I could remove the wedge in the back for a… Read more

better fit so that’s not my issue.

I purchased the new and improved one in 2025 for my 2026 baby. They have put a massive amount of padding under the head/back area which pushes baby so far forward giving an extremely tight fit. My 3.2kg baby was so snug in it (way to tight). by 4kg baby couldn’t even fit in the capsule with the new born insert. Making it a bad fit for my baby I went to baby bunting and they said the fit was not right and to contact bugaboo to return it. Bugaboo refused to do anything about it have stated they will not return or exchange if it’s not technically faulty. The issue is the whole capsule but bugaboo can’t see that. They try gas light you thinking you and your baby are the problem. Baby bunting said they need approval from bugaboo for them to return or exchange it. So nothing has been done bugaboo continues to email me saying send a video even though they have said they will not do anything about it as it’s not technically faulty. Wasted $559 wish I didn’t give them a second chance. Instead of coming out with your bugaboo donkey 6 improved your product you already have. I have since stopped using the bugaboo capsule. Bugaboo donkey 5. And the bugaboo butterfly. As I will not support a business that can’t take responsibility for a wrongly designed capsule. I am not the only one having this issue so it’s obviously not an issue with the person using it.