Best Telstra Mobile Phone Service Providers

Was advised by a Telstra employee at one of the stores that I would be needing a new phone due to the phone needing updating and having issues. That… Read more

the ph had at least 6 months left. When the time came I went to back to Telstra at Tea Tree Plaza andI explained to the Telstra employee that I wanted a cheaper new ph due to financial reasons. I find it difficult and overwhelming at times to understand what is being explained and I do ask questions. My plan on the old ph was finished. The employee did not have good customer service skills and appeared not interested in really understanding my situation. In the end I have a new phone but paying more than what I was before and struggling to pay it.

I recently attempted to purchase a new device through my Telstra plan. However, I was advised by the in-store consultant that there was a credit… Read more

issue on my account. The consultant noted that the account was in credit and was unsure why this issue had arisen. I explained that when our NBN service was connected several months ago, Telstra failed to disconnect our previous service. As a result, we were billed for both services concurrently for approximately three months. During this period, I withheld payment on one of the duplicate bills, as we were clearly being charged twice for the same service. Telstra subsequently restricted our service due to non-payment. When I contacted Telstra to resolve the matter, the error was identified, the duplicate service was cancelled, and our account was credited for the overpayments. Despite this being an acknowledged billing error on Telstra’s part, I have now been informed that my credit rating with Telstra has been negatively impacted because both accounts were not paid simultaneously. I discussed the matter with a Telstra business consultant who understood the situation and lodged a complaint on my behalf to have the issue rectified. I have since received a response from Telstra Complaints outlining general steps to improve my credit rating and advising that, if dissatisfied, I may contact the Telecommunications Ombudsman. The correspondence concluded by stating that Telstra was satisfied with its handling of the matter and that the case is now closed. As a Telstra customer of nearly twenty years, I am extremely disappointed with this response. I do not believe it is reasonable for my credit standing to be adversely affected as a result of a billing error that was acknowledged and corrected by Telstra.