Telstra Mobile

Was advised by a Telstra employee at one of the stores that I would be needing a new phone due to the phone needing updating and having issues. That the ph had at least 6 months left. When the time came I went to back to Telstra at Tea Tree Plaza andI explained to the Telstra employee that I wanted a cheaper new ph due to financial reasons. I find… Read more

it difficult and overwhelming at times to understand what is being explained and I do ask questions. My plan on the old ph was finished. The employee did not have good customer service skills and appeared not interested in really understanding my situation. In the end I have a new phone but paying more than what I was before and struggling to pay it.

Telstra has become a massive disappointment. As a long‑time loyal Telstra customer, it’s shocking to see how far the service has fallen. Every time you try to get help, you’re met with the same tired scripted responses that don’t solve anything. Nothing feels genuine, nothing gets properly addressed, and it’s clear Telstra has stopped caring about real customers. They should be embarrassed by how disconnected and unhelpful they’ve become.

Most expensive Telco but I don't find it any different to other much cheaper options. Tried them all and they are the same. But felt especially worst with Telstra as they promised more coverage and Should have better/stronger signals.. however I am constantly facing dropped outs and low receptions. And yet price kept increasing every year while I am still under contract. Not going to use them once it's finished.

Im 'out' !!! Prepaid.........2 price hikes in '24. May '25, now they announce another hike. Poor customer support & knowledge base. Data offer 'not accurate' and misleading. $39 prepaid.....do not need the amount of data...and there is 'no other option'!!. Dishonest co. Show details

Due to the 2026 price increases I have decided that I cannot pay the prices for three services from Telstra, as a pensioner it is getting ridiculous. I've had to get my smart watch disconnected which worries me because I'm vulnerable health wise and… Read more

I felt better knowing if something happened to me I was still able to call someone. I've had to reduce the plan of $80, $84 in May's increase down to $70 which is still at a ridiculous price and is going up again in May to $74, they offered me a concession of $31 per month with 5gb of data, they obviously think older people don't use the internet. I will not recommend Telstra to anyone but deter them from signing with Telstra.

I am extremely disappointed with Telstra. The service has been consistently poor, customer support is frustrating to deal with, and for the price we pay the reliability is unacceptable. I am in Mona Vale, New South Wales and currently have no… Read more

reception at all. The internet is so poor that I am actually struggling just to upload this review. That alone says everything about the quality of the service.

For a premium provider charging premium prices, this level of performance is simply not good enough.

Connection is fine most of the time. Customer service also fine. However, Telstra doesn't enable me to know previous months data usage either by calling or providing that information on bills. Today I logged in and can not even access previous bills. That inhibits consumers from making informed decisions. Yet, Telstra knows how much to charge me… Read more

if I go over my plan and if required by law would have to produce previous bills. .... two phone calls later I've realised that the only way to know how much data I use on average is to track it on the last day of each month for a while. As the price is double or more what is available elsewhere, I'm going to change providers.

I express my thanks for a prompt repair of NBN fault at Phillip Island today. Really nice service people who fixed the fault, when they said they would. Most appreciative of service Show details

I'm happy to report a pleasing experience following today's contact with Telstra. Would have been 5 star were it not for the annoying 'choose a number' phone system. However, after 29 minutes of waiting on hold, I was answered by Ash. He spoke clearly and was incredibly helpful and understanding. My NBN connection was non existent and had been… Read more

for months. The standby WiFi backup was performing at an unusable level (8.95 mbps download). Ash skilfully manipulated the system giving me a higher and somewhat usable download. He then arranged for a technician to attend on Monday the 12th to correct the NBN fault. Thank you Ash. You deserve 5 stars for your service.

Back screen of my mobile broke. Went into Chermside store. They wouldn't even touch phone and tried to sell me another one. Went to kiosk. Screen protector was broken - not phone! Went to North Lakes store as payment method didn't seem to work. But apparently you need an appointment to pay a bill! Show details

If I could give you a zero, I would. Every time I speak to somebody using my app, I’m speaking to people from overseas either India or Africa.. There is a large language barrier. They do not understand proper English. I very rarely get my problem solved and then they tell me that they will be able to help me within a few minutes and solve my… Read more

problem and then even after they can’t solve my problem they asked me if I can rate the person I spoke to. I just cannot believe how $1 billion company like Telstra cannot get it right when it comes to customer service and yet they charge more than the average Telco. Really disappointed I cannot tell you how much I get annoyed get it right. I live in Mount Martha Vic. The reception is terrible. It drops out, people say that I sound like I’m underwater. I have complained and complained and the last time I spoke to somebody over the phone not on the app they said to me that if I wasn’t happy with the reception, I should try another company. Telstra check my app if you want to confirm the above problems and check with my records for phone call problems.

Extremely poor experience with Telstra support. While overseas, I contacted Telstra to switch my mobile plan from postpaid to prepaid. I made it very clear that I was outside Australia and relied on this number for banking and secure authentication. Following the instructions provided by Telstra, my service was cancelled. I was explicitly told I… Read more

could set up a new service within minutes — however, this turned out to be incorrect.

As a result, I have lost access to my number, which is linked to banking verification codes, MyGov, and other critical services. This has prevented me from completing transactions and accessing essential accounts.

I raised a formal complaint (Ref: 129703653), but was told there are “no options available” to resolve the issue. This response is unacceptable given the impact of the situation.

This has caused significant disruption, financial inconvenience, and stress — all due to incorrect advice from Telstra.

I would not expect this level of service, especially for something as critical as maintaining access to a mobile number tied to secure systems.

I chose to change from my old provider to telstra because we were tripping around the country and thought it would be the best coverage. My wife had optus and was with me the whole time. Telstra charges lots more for effectively the same coverage, poorer customer service and a bad app. Don't waste your money! Show details

Complaints handling is the worst I have encountered anywhere anytime. Mobile service issues are outsourced to someplace with NO native English speakers. Many are impossible to understand, nor do they understand what I am telling them. On the complaints form I specifically stated to use email to contact me about my mobile issues. They either… Read more

can't read, won't read, or don't comprehend, don't care, can't think, and actually can't reason through the problem that if you have an issue with a mobile service, maybe phone isn't the best contact idea. Anyone can see by the rating Telstra has earned for itself here that Telstra don't give a monkey's. If you didn't need blue tick rural service, honestly why would anyone bother with Telstra. You would not use them if there was any real choice. They have an effective monopoly over rural customers.

My mobile has been dropping out for 7 weeks now - many people think I am hanging up on them - really embarrassing. I try to call the people back but it always says ' no mobile network available' but I am near the centre of Hobart. So far they have not been able to do anything about it.

If I could give zero for this awful company I would. They are the worst in terms of customer service. They suck you into their products and make it impossible to leave. We tried to end our account and they literally made it so impossibly difficult that we will end up going to NSW Fair trading with a formal complaint. The call staff are belligerent and rude. Never take a phone contract with Telstra.

Deserves zero stars. Customer service is deplorable. A website that is deliberately designed to force customers to only pay the full amount even if not due yet. A portal that does not work, so you cannot view past bills (great for me being a business customer and needing these). Finding your service gets cut off sometimes with no prior warning or… Read more

communication whatsoever, and reconnection involves endless calls to the Phillipines. And then, lets discuss network coverage and congestion. This is a third rate network, where I cannot even get a line out in the centre of major Australian towns. It struggles to connect along major freeways, train lines, and populous places. All around me people on prepaid bargain provider phones and even Vodaphone are able to make calls. The embarrassment of having to repeatedly borrow my wifes Vodaphone mobile to make a call because my Telstra cannot make a call is a repeated reality. After DECADES, I am done with being treated like a third rate customer by a corporate that does not care about its customers, and provides a third rate product with fourth rate service. No wonder they were recently flagged for misrepresenting their coverage, hopefully the regulator now looks at their claims around populated areas where they have insufficient bandwidth to make calls but claim full coverage also. Bye Bye Telstra. Sick of no outgoing calls, slow data, no data, and drop outs.

No service on the train line around Killara and Gordon despite being in the middle of Sydney and one of the most used train lines in Australia. Network is disappointing. Show details

The whole telstra board members and past all need to be hung drawn and quartered immediately. Because their products suck. Their costumes suffer immensely from their very bad decisions and management. The telstra application sucks and not user-friendly. Show details