Telstra Mobile

Telstra is appalling. Terrible. I would give Zero stars if possible. Their mobile network coverage is a shocker. They just put up their prices for their woeful mobile network. Customer service just makes silly excuses to cover up Telstra's failings. Useless! Stay away from Telstra at all costs. I am cancelling my last remaining phone with Telstra. Good riddance! Show details

⭐☆☆☆☆ Absolutely Disgraceful Service Where do I begin? As Telstra's prices continue to skyrocket, the quality of its service continues to plummet. For a company that charges premium prices, the level of reliability is simply unacceptable. Network coverage? Incredibly unreliable. I only use my home internet in the evenings, and even then the… Read more

connection is appalling. Constant dropouts, painfully slow speeds, buffering, and an overall lack of stability make it incredibly frustrating to use. Ironically, this all became worse after Telstra claimed to have "upgraded" the network. Since then, the service has been at its absolute worst.

Last week was completely unacceptable. There were periods where I couldn't make phone calls, access the internet, or connect to essential online services. Yet despite widespread service failures, customers are still expected to pay the same inflated prices. There was no reduction in fees, no meaningful communication, and certainly no compensation for the disruption.

As someone who relies on the internet to complete work from home, this level of incompetence is simply unacceptable. Reliable internet is no longer a luxury—it's an essential service. Telstra is failing to deliver the very service customers are paying a premium for.

Data download speeds? Consistently poor and nowhere near what customers should expect from Australia's largest telecommunications provider. Pages take too long to load, video calls are unstable, and even routine online tasks become frustrating.

What's even more frustrating is the irony. Telstra warns customers that if payment isn't received by a certain date, services may be restricted—you may be unable to make calls, use data, access streaming services, or use products that rely on your connection. Yet this is exactly what many paying customers experience every single day, despite our accounts being paid on time. We suffer the very restrictions Telstra threatens for non-payment, except we're experiencing them while continuing to pay premium prices.

If Telstra expects customers to pay on time every month, then customers have every right to expect the reliable service they're paying for. At the moment, Telstra is holding customers to a higher standard than it holds itself. That's unacceptable.

For a company that promotes itself as having Australia's best network, the reality has been deeply disappointing. Premium prices should come with premium performance—not endless dropouts, unreliable connections, and constant frustration.

Lift your game, Telstra. Your customers deserve far better than this.

Can we write negative 10? We have the only option of testra with a dish to a tower. Service is so bad can't even connect a TV within 8 metres to the modem. Telling me to to do all the tests of resetting that did with every time talking to someone. What a waste of time and shut Service

The hell hole that is Telstra – The worst mobile provider out.they treat their customers with the utmost of contempt.they will rip you off .give you sub par service and expect you too pay.raised soo many tech support tickets and they just close them .when your hardware doesn't… Read more

even work they want you too still pay for it .when it's very clearly faulty and don't even offer a replacement when it less than one month old. Shame shame shame on you telstra.as far as your customer service agents are concerned.i hope one day they are no longer employed by you and then they need help and they try and get service and then they will receive the service that they dish out.then they will come too understand what it's like too be on the receiving end .

Terrible Terrible excuse for a business – Telstra is a third world company. I throw my money at this terrible excuse of a business,with little,to no return. I am writing this review from my partners car,as we travel on the M1 10 minutes south of Ballina. I wanted to write this review 5… Read more

minutes ago but couldn’t because there was no reception,as with almost all of the main state highway,around this country… I am changing to Starlink,as Telstra is a rip off and should be shutdown.

I would like to put a very high commendation for Tiarnah at the Devonport Store. She went out of her way to resolve the problem that I was having. Please pass onto her my thanks. Milton

I had an absolutely fantastic experience with Telstra customer support, thanks to a wonderful rep named Pepper. I was having some trouble with my phone and needed a payment extension due to a delay in my personal invoicing. Without a moment’s hesitation, Pepper took just three minutes on the phone, sorted everything out, and even went above and… Read more

beyond as a goodwill gesture—she waived my fee for the month! I didn’t even ask, and it was such a thoughtful, personalized touch. This is the kind of service that truly sets Telstra apart. I know the reviews can be pretty rough, but I just had to celebrate this win—Pepper was a superstar!

Connection is fine most of the time. Customer service also fine. However, Telstra doesn't enable me to know previous months data usage either by calling or providing that information on bills. Today I logged in and can not even access previous bills. That inhibits consumers from making informed decisions. Yet, Telstra knows how much to charge me… Read more

if I go over my plan and if required by law would have to produce previous bills. .... two phone calls later I've realised that the only way to know how much data I use on average is to track it on the last day of each month for a while. As the price is double or more what is available elsewhere, I'm going to change providers.

I express my thanks for a prompt repair of NBN fault at Phillip Island today. Really nice service people who fixed the fault, when they said they would. Most appreciative of service Show details

I tried to activate a Telstra sim online for a few hours. It does not verify my ID as required for activation, this is despite checking all details, trying verification with drivers licence, medicare, and the bank verification route. Comes up with a screen saying verifying, can take up to 10 seconds then sits on the screen for minutes with no… Read more

results. I got onto chat and finally managed to chat to someone that made little sense and said peculiar things. I was told to go to the Telstra shop.. really? Is it this difficult to just activate a sim. Wasted money on 3 different sims and none of them will activate, absolute pain to no end.

Recent Telstra Outages! The resent Telstra outages have caused more than a bit of stress. Recently Telstra increased the price of my plan to improve services through upgrades. The result? The July 8th outage, it was not just July 8th, it lingered with poor coverage and intermittent service for days after. Late for work 2 days, loss of 3… Read more

hours of pay, unable to pay bills that caused default. All of this while under immense stress trying to get to work via Uber and transfer funds and make bill payments. Absolute nightmare! I signed in to my Telstra App to complain, but I do not know my account number, I signed into MY TELSTRA APP, wouldn't one think that I wouldn't need to then hunt down my account number considering I'm signed into MY TELSTRA APP? Tried calling but 22min wait, no callback option. The phone service company without the technology, or foresight to have a callback option I have wasted so much time and stress over this, so I'm putting my complaint here publicly as they're too frustrating to deal with at this time. Piss poor service. I appreciate the email appology, but I've wasted so much time and at a cost of $xxx to me personally. I feel like I went out to a nice steak house, ordered a $80 steak, and after two bites the waiter took the steak off of the table and said too bad buddy, times up? Oh, and the complementary bus ride we offer, we just changed the rules, you needed to order two steaks to get that offer. Have a nice walk home? Gobsmacked at this lacklustre service. You honestly need me to track down my account number when logged into my account and you require me to wait on the phone because the phone company Telstra doesn't have the technology of a call back option? Wow, just wow! Sick.of closing out every table on my mobile just to stream a movie, that buffers and drops quality throughout. Do better Telstra!

Too many outages causing nuisance to everyday activities and work for myself and my family even worse for others who need emergency assistance. Never any compensation given even thought it was ultimately most probably human error on their behalf. CFO working in circles everytime there's an outage. Paying for a service you aren't getting. A joke of a company no one's held accountable and they've failed the consumer.

Telstra entrapment. Warning. If your modem breaks and telstra replaces the faulty item, they lock customers in with a whole new 2 year contract or charge you another $200 if the modem is not returned to them. Eg, youre with telstra for 1.5 years, the modem is faulty, congrats you have now locked yourself in for another 2 years starting at the replacement date.

Absolutely the worst mobile network I've ever used. I'm paying $85 for just 180GB, which is already ridiculously expensive, and the service is terrible. They advertise high-speed data, but once that high-speed allowance is gone, the internet becomes practically unusable. It's so slow that sometimes even a simple message won't send. For the price… Read more

they charge, this level of service is unacceptable. There are much better and more affordable providers with far better performance. I definitely wouldn't recommend Telstra to anyone.

They sold my mobile number after being a customer for 10+ years. Now been locked out of my email because can’t access my confirmation code. They say they can’t help me. I’m not normally one who writes bad reviews but this whole situation has made my live really hard and the service was terrible. Show details

Dear telstra people viewing this, your service is butt to put it simply, you have spotty connections, poor customer service and you just pmo. you guys are scammers and you sell cheap chinese quality routers that barely work for an price you can buy car for. there is frequent drops in wifi and everything and you make false promises for everything. if you are a customer please dont torture yourself by buying a telstra plan of any sorts. Show details

More than two weeks ago I called Telstra to see if my payments were going to the right account. I had been paying every fortnight to the same account t for years. I then recieved an email from Telstra to say my account was behind. I was assured I was paying to the correct account. Today I recieved another email from telstra saying it has not recieved my payments. A months worth of payments gone missing now

My reception has dropped since satellite messaging became available. Do not use a Pixel phone provided by Telstra as you cannot avoid using the satellite feature. In the same location I can't access anything except messages

Since the satellite messaging option has become available my reception has become a lot worse. I bought a pixel 10 from Telstra. This doesn't have an option to turn off the satellite option (unlike galaxy or iPhone). Now my phone connects to the satellite in areas I used to be able to make calls...very unimpressed

Telstra offer no service with complaints regarding their obligations as part of plans. They make offers and deals but then do not honour anything. They will double the cost of your plan without telling you, then you find out later you owe money but unsure why, they state because "your old plan is no longer available" and pay up or be cut off. Stand over company with extortion. Show details

Was advised by a Telstra employee at one of the stores that I would be needing a new phone due to the phone needing updating and having issues. That the ph had at least 6 months left. When the time came I went to back to Telstra at Tea Tree Plaza andI explained to the Telstra employee that I wanted a cheaper new ph due to financial reasons. I find… Read more

it difficult and overwhelming at times to understand what is being explained and I do ask questions. My plan on the old ph was finished. The employee did not have good customer service skills and appeared not interested in really understanding my situation. In the end I have a new phone but paying more than what I was before and struggling to pay it.

Telstra has become a massive disappointment. As a long‑time loyal Telstra customer, it’s shocking to see how far the service has fallen. Every time you try to get help, you’re met with the same tired scripted responses that don’t solve anything. Nothing feels genuine, nothing gets properly addressed, and it’s clear Telstra has stopped caring about real customers. They should be embarrassed by how disconnected and unhelpful they’ve become.