Telstra Mobile

Don't EVER buy hardware from Telstra. Go to JB HIFI. hundreds of dollars cheaper. I bought a phone from Telstra and found it $450 cheaper at JB and telstra refused to refund me and I have been with them for 16 years. SHAMEFUL.

We were encouraged to buy g5 phones a few years ago but mornington and mount martha have big eariers that still only have 4g we are in metropolitan earier and note most other airiers have 5g not good telstra

Beware $200 Telstra error! Five weeks ago I paid Telstra $200 for a six month prepaid plan. However Telstra did not activate this plan on my phone. Thus I ran out of data from my previous plan almost immediately. After multiple efforts Telstra can’t seem to activate the plan I paid for and they are also denying me a refund because it was a… Read more

CUSTOMER ERROR. I paid for a service and never received the service and this is my fault???? I’m hoping this review will prompt some action.

⭐☆☆☆☆ Absolutely Disgraceful Service Where do I begin? As Telstra's prices continue to skyrocket, the quality of its service continues to plummet. For a company that charges premium prices, the level of reliability is simply unacceptable. Network… Read more

coverage? Incredibly unreliable. I only use my home internet in the evenings, and even then the connection is appalling. Constant dropouts, painfully slow speeds, buffering, and an overall lack of stability make it incredibly frustrating to use. Ironically, this all became worse after Telstra claimed to have "upgraded" the network. Since then, the service has been at its absolute worst.

Last week was completely unacceptable. There were periods where I couldn't make phone calls, access the internet, or connect to essential online services. Yet despite widespread service failures, customers are still expected to pay the same inflated prices. There was no reduction in fees, no meaningful communication, and certainly no compensation for the disruption.

As someone who relies on the internet to complete work from home, this level of incompetence is simply unacceptable. Reliable internet is no longer a luxury—it's an essential service. Telstra is failing to deliver the very service customers are paying a premium for.

Data download speeds? Consistently poor and nowhere near what customers should expect from Australia's largest telecommunications provider. Pages take too long to load, video calls are unstable, and even routine online tasks become frustrating.

What's even more frustrating is the irony. Telstra warns customers that if payment isn't received by a certain date, services may be restricted—you may be unable to make calls, use data, access streaming services, or use products that rely on your connection. Yet this is exactly what many paying customers experience every single day, despite our accounts being paid on time. We suffer the very restrictions Telstra threatens for non-payment, except we're experiencing them while continuing to pay premium prices.

If Telstra expects customers to pay on time every month, then customers have every right to expect the reliable service they're paying for. At the moment, Telstra is holding customers to a higher standard than it holds itself. That's unacceptable.

For a company that promotes itself as having Australia's best network, the reality has been deeply disappointing. Premium prices should come with premium performance—not endless dropouts, unreliable connections, and constant frustration.

Lift your game, Telstra. Your customers deserve far better than this.

I had an absolutely fantastic experience with Telstra customer support, thanks to a wonderful rep named Pepper. I was having some trouble with my phone and needed a payment extension due to a delay in my personal invoicing. Without a moment’s hesitation, Pepper took just three minutes on the phone, sorted everything out, and even went above and… Read more

beyond as a goodwill gesture—she waived my fee for the month! I didn’t even ask, and it was such a thoughtful, personalized touch. This is the kind of service that truly sets Telstra apart. I know the reviews can be pretty rough, but I just had to celebrate this win—Pepper was a superstar!

Connection is fine most of the time. Customer service also fine. However, Telstra doesn't enable me to know previous months data usage either by calling or providing that information on bills. Today I logged in and can not even access previous bills. That inhibits consumers from making informed decisions. Yet, Telstra knows how much to charge me… Read more

if I go over my plan and if required by law would have to produce previous bills. .... two phone calls later I've realised that the only way to know how much data I use on average is to track it on the last day of each month for a while. As the price is double or more what is available elsewhere, I'm going to change providers.

I express my thanks for a prompt repair of NBN fault at Phillip Island today. Really nice service people who fixed the fault, when they said they would. Most appreciative of service Show details

I purchased an iPhone 17 Pro through Telstra in February 2026, and by the second week I was already experiencing reception and connectivity issues. Since then, I have repeatedly contacted Telstra and made multiple complaints, but the problem remains unresolved. I pay approximately $138 a month for my phone and mobile service, yet I have… Read more

continued to experience problems that affect my ability to contact work. I have spent months going back and forth with Telstra, and I have now had to escalate the matter to the Telecommunications Industry Ombudsman.

Despite all this, I am still fighting to get a working phone. Telstra wants the handset sent away for assessment, but I rely on my phone for work and cannot simply be left without one.

The whole experience has been exhausting and incredibly disappointing. I expected a phone I could rely on and customer service that would resolve the issue within a reasonable time.

After months of complaints, I still do not have a satisfactory resolution. I would not recommend Telstra based on my experience.

The worst customer service. I’ve called the stores 50 times in two weeks, each time it rings out. I’ve left my name and number and haven’t received a call back. Avoid them if customer service matters to you.

Easily the worst telephony provider I have ever been with. I switched from Vodafone to improve service, yet somehow had worse service in central Canberra while paying 50% more for 50% less data. I also had frequent issues with their 5g home internet, doing daily factory resets and ended up using 100gb of data on network speed tests to… Read more

troubleshoot - when I hit my quota early I was told no data could be reimbursed nor could I even purchase more. When trying to cancel my 5g connection I have been led in circles, further charges attempted on my account because they didn’t give me return packaging slips to return the equipment and insist i owe them.

Definitely the worst service and support I’ve ever experienced with a company. Please avoid Telstra for anything, other mobile providers and ISPs provide better service and value.

Switched one of my lines from Amaysim to get coverage during trips and a steady car navigation, picked up the plan with sat coverage, the latter useless, barely gets 1 bar and can not connect with anything. Their claim to dwarf competition is not true, the service vanishes most of the time, is expensive, can not add more data if necessary, support… Read more

is good but useless, any question receives the response: it can not be done with your plan. Bad move, going back to where I was.

Telstra has the worst service for internet, and customer support. I can write a long list of reasons why but il cut it short. I had 16 services active with them. Each time i called they can only find 2 active services and each time it took almost 10 minutes before they can find the active services i was calling about because they couldnt seem to… Read more

put all my services into 1 customer ID.

I was paying 20% more with telstra than i am now with another company S**** L**p. And i was only getting 52mbps with telstra when the service was actually working , however now i have a full time working service and im getting 500mbps which is not even possible with Telstra.

I have been paying for telatra service that wasnt working for 9 months ($850 worth ) and telstra would not credit the funds to my active accounts because its not part of their refund/credit back policy.

Why did i stay with telstra for years is the question ive been asking myself for a long time. Finally thanks to the representative below i cancelled all my services active and i will never look back.

H103823 RAM case manager

I ordered a home Phone connection and they just keep sending out modems by the dozen at $350 a pop and still we have no home phone connected Telstra is no longer a good Australian company. It is an Indian run company that hates Australian people and does not listen to the customer and what the customer requires. It would be like going to the… Read more

mechanic to get a service. And the mechanic saying you needed new tyres new brakes a new bonnet a new boot lead new doors when all you wanted was a freaking service. I refuse to pay as we ordered a landline connection only and were told we needed the Internet and all of these modems. When all we needed was a landline connection. Payphones are free. I don’t know what the heck is going on at Telstra, but they are now a freaking joke.

I used to be a Telstar customer but I do not like there service I had a mobile with them had no service then when I rang them to go with another phone company I explained I had no service and they said wry didn't you ring as will how can I ring them when they where not supplying mobile service but still charging me money every month they never… Read more

gave back that it not good enough and there staff was not helpful would not go back to them they need to treat customer better and staff need to be more understaning

What an absolute joke for Australia's biggest mobile network provider, trashhouse service everywhere, its taken 20mins just to load up to write this review. Telstra should be ashamed of itself for its high prices and nasty service and almost non existant network coverage as soon as your about 3-5kms outside of country towns, almost everyone I know… Read more

in the regional areas have had to go to starlink jist to be able to do business. If I could give Negative 10 stars I would. Screw you Telstra

Extremely disappointing experience with Telstra staff. The level of arrogance, misinformation and lack of accountability is unacceptable. When you visit the store, the staff are all smiles and reassurances. They confidently promise you that everything will be taken care of and tell you not to worry. But once you leave the store, those promises… Read more

apparently mean nothing. When it comes time to actually deliver what was promised, they deny having said it, shift responsibility, and leave the customer to deal with the consequences.

What is even more frustrating is the complete lack of accountability. Instead of acknowledging what was communicated by their own staff and trying to resolve the issue, you are made to feel as though you misunderstood the conversation.

Customers should not have to record every conversation just to protect themselves from being told later, “We never said that.”

If your staff cannot honour what they tell customers in-store, they should not be making those promises in the first place. Very poor customer service and an extremely frustrating experience. Telstra needs to take responsibility for what its staff communicate to customers instead of simply denying it afterwards.

Bottom line is get everything in writing from the Telstra store staff.

The most horrible network, continuously call drop outs and five minutes I loose the ability to call, complaint many times and they did nothing to resolve it, nothing to compensate me or won't even discharge the contract from any fees. Worst experience in 25 years using telecommunication providers. Even in past Telstra has always been the worst experience in mobile, internet and all services. They scam their customers.

I am gobsmacked at how bad the service is! So far I have been overcharged, then credited, then credit removed, given incorrect information and punished for it, and been given the run around of countless hours and emails just trying to get 1. A copy of my latest bill and 2. Confirmation of the process to cancel my account. I was in the process… Read more

of moving all my devices over to Telstra with the expectation of better service and thank gosh I’ve seen what they are like after transferring just one service. I will be cancelling it and going to Optus for everything. They have much better service and my mobile gets discounted for loyalty.

No idea why I didn’t just put all my services with them in the first place.

Don’t waste your time. Go with another company.

If it was possible to give a zero star, that seems more appropriate following my experience with Telstra. My mobile service, both calls, sms and internet, was down for close to a week without an end in sight to resolve the fault or restore my service. There was no reasonable attempt to reach out to me by their complaint handling team to keep me… Read more

updated on the situation or any progress. It was quite a traumatic experience because I felt completely isolated in terms of my ability to communicate with people. However, what I found most shocking when I contacted them to follow up on my lodged faulty service complaint was that they tried to call me- on a number without mobile service! I have transferred my number to another service provider. Good riddance!

Telstra leaked all my personal information online including date of birth and address, when I spoke to them they made it sound like it was somehow my fault and never even apologised.

Extremly poor customer service. I started my conversation in their website at 9.59 AM. then even at 10.20 AM after so many conversations, after privining all information multiple times, they couldnot find my details or account yet. Unfortunately, Telstra waste Ausees time and they think only Telstra service agents time is valuable and not… Read more

Australians. I wish PRoduct review also provide 0 rating so that i get to select. 0 stars. Company charge premium cost for poor services. One more fun: During the chat, they send otp then when you say cs person donot see that message. then after 10 min they come back and say . it expired and they will resend. then same story they will not take again. so it keep going.