2Telstra Mobile

Telstra Mobile

 Verified
2Telstra Mobile
1.4

3,116 reviews

PositivevsNegative
8% · 2422,803 · 90%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
1.4
Customer Service
1.3
Local Reception
2.4
Transparency
1.4

Reviews

3,116 reviews
Seb
Seb
 

Insane prices

Absolutely insane price points. $60 for 40gb? That's ridiculous.
Other countries get 150gb for $15. Yes, that is 5G. No, not third world countries, cheap eSims plans for tourists or capped speeds. Proof of that is Felix, where you get 25gb for $25 and $40 gets you unlimited data.
The only reason I have activated a Telstra plan is coverage in a roadtrip across Australia and I will be switching back in a couple of days. Show details
d M.
d M.
 

Being exploited

When I switched out of the Telstra network to Vodafone, calls to the Telstra network wouldn’t work. I switched to Optus and it was the same problem. Telstra brushed me off and said the issue was with my service provider and not them. I then got a call from Telstra a week later saying my number is listed as spam on their network. I then switched back to Telstra and all the calls worked. This means Telstra is forcing me to stay with them and I have to pay their ridiculous fees. Was refused any updates on the service issue and they’re exploiting that because it means I cannot move off their network at least for now. Show details
Value for Money
Customer Service
Local Reception
Angela
AngelaIllawarra, NSW5 posts
 

WHAT A JOKE

MAKING REDUNDANT 2800 PEOPLE AND STILL INCREASING COSTS
SHAME ON TELSTRA
YESTERDAY THEY ANNOUNCED REDUNDANCIES AND TODAY SENDING EMAILS TO CUSTOMERS ABOUT PRICE INCREASES. Show details
Trew
Trew2 posts
 

Chatting to people overseas does not work

Poor internet in my area. I’m sick of chatting to overseas staff. It usually takes me over a hour and nothing is resolved. Telstra you need to lift your game we want to speak to people in Australia. Show details
Matt
MattHunter Region, NSW2 posts
 

Horrible reception in Brisbane

Poor reception through Brisbane and worse as soon as you leave the city. Show details
Value for Money
Customer Service
Local Reception
Transparency
Andre A.
Andre A.Far North Queensland, QLD6 posts
 

A easy phone upgrade

I upgraded my phone to the iPhone 15 pro Max. The staff at Smithfield shopping centre in Cairns were all excellent..Carlos handled the transaction very efficiently end professionally. Jalen was also excellent and knowledgeable. Very impressed. Andre Show details
John Doe
John DoeGreater Melbourne (Inner), VIC
 
Value for Money
Customer Service
Local Reception
Richard F
Richard FSydney, NSW13 posts
 

Poor mobile coverage

Tried to lodge complaint via Telstra site and the combination of questions led to a dead end with inability to progress further (it wanted an ABN, which I don't have). The mobile data coverage on the railway line from Glenfield to Wolli Creek is absolutely terrible, and has been this way for years. I have a Telstra data SIM in my work laptop, and I cannot work on the train. It just keeps dropping out. Nothing has been done about this for years. Step up your game Telstra!
Value for Money
Customer Service
Local Reception
Transparency
Trish
TrishSouth East Queensland, QLD3 posts
 

Another unhappy Telstra customer

Phone signal alway drops out at my place and Telstra have not done anything about it despite years of requests. Show details
Value for Money
Customer Service
Local Reception
Transparency
Annalese dean
Annalese dean8 posts
 

Don’t use telstra

Absolutely shocking had to wait months to cancel a month to month plan. Meanwhile had to pay. I’m not an idiot you don’t need to make an appointment to cancel a sim plan. Then when I went to appointment was told that their was no appointment needed and that they see this regularly happen as Telstra doesn’t like people canceling. Sales persons was extremely apologetic and told me this is why he uses optus Show details
Bronnie M.
Bronnie M.Hunter Region, NSW2 posts
 

terrible unreliable services

One star is too much I have been paying $70 per month (service only) for one bar of crappy sub standard service, Telstra admit their tower is overloaded and congested and have a plan to upgrade ha ha when my internet is also slow and unreliable and when it fails over to the mobile network well one bar is not acceptable I pay another $100 per month for on a good day max speed around 30-35 mps and trying to talk to anyone is almost impossible Show details
Mel T.
Mel T.2 posts
 
Lioninzion
LioninzionMelbourne29 posts
 

Customer service hell

Truly awful customer service. I couldn't log in to their bug-riddled My Telstra app. After three hours of the same questions and the same inability to grasp what the problem was I found some help elsewhere. The lack of training, listening skills and memory of their technical help staff was monumental. Extremely frustrating and a complete waste of time. Show details
Value for Money
Customer Service
Local Reception
Prs
Prs
 

Lift your game

Telstra coverage map shows full 4g across the Forcett area heading into Dodgers ferry, what a joke it's as patchy as crap what's the story, we cover 90% of Australia? With 3g going time to lift your game and give your users what there playing for, a phone service that works. Show details
Floalong
Floalong6 posts
 

Good value prepaid phone plan

I'm on Telstra prepaid six month plan.
Excellent value for money. I pay $160 every six months which works out to be $26.66 per month.
I get unlimited calls and texts Australia wide.
70 Gb data.
International calls zone 1 3000 minutes.
International calls zone 2 350 minutes.
International calls zone 3 50 minutes.

I can not fault the reliability and performance of the network and coverage. Very happy with Telstra. Show details

Questions & Answers

Xy guy
Xy guy

Why when I try to change my number, the robochat garbage cannot send me an sms with a code when they say they have yet anyone else can send me an sms any time!?
So actual Telstra the service provider fails to send me one or for it to come through, yet my wife on her Cmobile can send me one instantly. I tried 3 times and 3 times nothing.
Pathetic service.

Rose
Rose  
plastesine5
plastesine5  

They don't want you to change the phone number period unless it's extra serious problemos. Better off going into the Telstra mobile network shop buying and connecting a totally new SIM card

Richard S.
Richard S.

Why are big corporations so deaf dumb and blind to customer complaints?? Simple answer, they are to busy snorting coke in the boardroom

Claire
Claire

Telstra your service is almost non existent why? Using the TELSTRA APP, WHY does 404 ERROR pop up, ?

Cathy G.
Cathy G.  

I call my partner yet his pre paid is being charged why

Cathy G.
Cathy G.  

What’s the reason

plastesine5
plastesine5  

Those 400 series errors usually mean they want you to upgrade to a newer version mobile phone device model.
It's just big business

See all Telstra Mobile questions

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

Contact info for Telstra Mobile

  • ABN: 33051775556

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