Telstra Mobile

Complaints handling is the worst I have encountered anywhere anytime. Mobile service issues are outsourced to someplace with NO native English speakers. Many are impossible to understand, nor do they understand what I am telling them. On the complaints form I specifically stated to use email to contact me about my mobile issues. They either… Read more

can't read, won't read, or don't comprehend, don't care, can't think, and actually can't reason through the problem that if you have an issue with a mobile service, maybe phone isn't the best contact idea. Anyone can see by the rating Telstra has earned for itself here that Telstra don't give a monkey's. If you didn't need blue tick rural service, honestly why would anyone bother with Telstra. You would not use them if there was any real choice. They have an effective monopoly over rural customers.

My mobile has been dropping out for 7 weeks now - many people think I am hanging up on them - really embarrassing. I try to call the people back but it always says ' no mobile network available' but I am near the centre of Hobart. So far they have not been able to do anything about it.

If I could give zero for this awful company I would. They are the worst in terms of customer service. They suck you into their products and make it impossible to leave. We tried to end our account and they literally made it so impossibly difficult that we will end up going to NSW Fair trading with a formal complaint. The call staff are belligerent and rude. Never take a phone contract with Telstra.

I am extremely disappointed with Telstra. The service has been consistently poor, customer support is frustrating to deal with, and for the price we pay the reliability is unacceptable. I am in Mona Vale, New South Wales and currently have no… Read more

reception at all. The internet is so poor that I am actually struggling just to upload this review. That alone says everything about the quality of the service.

For a premium provider charging premium prices, this level of performance is simply not good enough.

Beware of shopping at the Telstra shop in Mirrabooka .Why ?They sell an old mobile phone that only lasted a few weeks, was taken back and shown the problem as explained by an expert tec, i was told it was an old model and was shown a newer model to… Read more

buy at $109, was expecting a refund for the broken old model phone but no they did not refund the cost, they also kept the protective cover for the new phone, I have no doubt they will resell the old broken one, cheats most defiantly. How would they feel if they were to be on the receiving end? Never mind it will come back onto them, they will be judged.

Connection is fine most of the time. Customer service also fine. However, Telstra doesn't enable me to know previous months data usage either by calling or providing that information on bills. Today I logged in and can not even access previous bills. That inhibits consumers from making informed decisions. Yet, Telstra knows how much to charge me… Read more

if I go over my plan and if required by law would have to produce previous bills. .... two phone calls later I've realised that the only way to know how much data I use on average is to track it on the last day of each month for a while. As the price is double or more what is available elsewhere, I'm going to change providers.

I express my thanks for a prompt repair of NBN fault at Phillip Island today. Really nice service people who fixed the fault, when they said they would. Most appreciative of service Show details

I'm happy to report a pleasing experience following today's contact with Telstra. Would have been 5 star were it not for the annoying 'choose a number' phone system. However, after 29 minutes of waiting on hold, I was answered by Ash. He spoke clearly and was incredibly helpful and understanding. My NBN connection was non existent and had been… Read more

for months. The standby WiFi backup was performing at an unusable level (8.95 mbps download). Ash skilfully manipulated the system giving me a higher and somewhat usable download. He then arranged for a technician to attend on Monday the 12th to correct the NBN fault. Thank you Ash. You deserve 5 stars for your service.

Deserves zero stars. Customer service is deplorable. A website that is deliberately designed to force customers to only pay the full amount even if not due yet. A portal that does not work, so you cannot view past bills (great for me being a business customer and needing these). Finding your service gets cut off sometimes with no prior warning or… Read more

communication whatsoever, and reconnection involves endless calls to the Phillipines. And then, lets discuss network coverage and congestion. This is a third rate network, where I cannot even get a line out in the centre of major Australian towns. It struggles to connect along major freeways, train lines, and populous places. All around me people on prepaid bargain provider phones and even Vodaphone are able to make calls. The embarrassment of having to repeatedly borrow my wifes Vodaphone mobile to make a call because my Telstra cannot make a call is a repeated reality. After DECADES, I am done with being treated like a third rate customer by a corporate that does not care about its customers, and provides a third rate product with fourth rate service. No wonder they were recently flagged for misrepresenting their coverage, hopefully the regulator now looks at their claims around populated areas where they have insufficient bandwidth to make calls but claim full coverage also. Bye Bye Telstra. Sick of no outgoing calls, slow data, no data, and drop outs.

No service on the train line around Killara and Gordon despite being in the middle of Sydney and one of the most used train lines in Australia. Network is disappointing. Show details

Due to the 2026 price increases I have decided that I cannot pay the prices for three services from Telstra, as a pensioner it is getting ridiculous. I've had to get my smart watch disconnected which worries me because I'm vulnerable health wise and I felt better knowing if something happened to me I was still able to call someone. I've had to… Read more

reduce the plan of $80, $84 in May's increase down to $70 which is still at a ridiculous price and is going up again in May to $74, they offered me a concession of $31 per month with 5gb of data, they obviously think older people don't use the internet. I will not recommend Telstra to anyone but deter them from signing with Telstra.

The whole telstra board members and past all need to be hung drawn and quartered immediately. Because their products suck. Their costumes suffer immensely from their very bad decisions and management. The telstra application sucks and not user-friendly. Show details

I have been with Telstra for about 4 years now. Every year they just keep putting the prices up and do not offer anything extra for it. They lay off staff and send jobs overseas while making more and more profits from ripping hard working Australians off. I have been thinking about changing service providers for the last 2 years and last night finally did. Good riddance Telstra, I will never be back. Show details

3 WEEKS into a new contract, the cost of my plan has increased??? 3 weeks.. unethical sales practices, will be seeking legal advice.. a little undermining to offer $300 device discount only to increase the plan no?? I mean surely telstra knew of these increases 3 weeks ago when offering $10 off for the first 12 mths Quoted from customer support… Read more

..'Telstra’s pricing updates were not determined by affordability tiers. They were based on strategic plan positioning, rather than who can afford it' And a zero price increase on the highest tier plan.. nothing to do with business costs 100% profiteering.. if this was a legitimate price adjustment apply it to all tiers...a completely unnecessary hike on the people who can afford it the least. At least when Optus did it they offered extra data. Woeful...

In 2026 Telstra network has serious issues. At locations where I used to get full range is now just 1 or 2 bar at the best ON 4G, 5G is a joke. When I raised a complaint they refunded and was told there is an issue with Telstra network and will take approximately 3 months to get that fixed. Well I waited from Jan to March and no improvement.… Read more

Today I ported over to another network Optus and it works great. This review is mainly to warn people who is planning to go Telstra or existing customers who is facing network issues. As I understand there is a network issue with Telstra and no information on when it will be fixed. They won't let you know about the issue until you raise a complaint. I feel like Telstra is cheating customers.

I have had Telstra internet for yrs and yrs. Since moving house iv had nothing but trouble with the internet being slow. In the last 2yrs in continued to call Telstra and complain. This weeks ov rung again the guy said to me yes it is really slow. I have recently got cable and it’s still slow he said he will put enquiry in. 2 days later I got a… Read more

Message problem been fixed. No one has allied Me nothing so Today I got angry and phoned them Again. Then she said to go through everything check all the cables are in right ect. I said nothing would have changed in 3days it’s a joke so much time of mine has been waisted but can’t get that back in $$$. Just a friendly advice don’t use Telstra if u want to get ripped off.

If I could give less stars, I would. Ordered a prepaid SIM online but was unable to activate it. Apparently Telstra security automatically put a flag on my account and no customer service person could remove it. I paid for a SIM that I am unable to use. They were all quick to say that the flag was no fault of mine but that theres nothing they could do to help. Telstra is an absolute scam, dont waste your money! Show details