13SICK National Home Doctor

Useless. Potential deep vein thrombosis. Requested a telehealth, waited an hour, got the text to say the Dr was ready for me and to click the link to join the consultation. I did that, and waited another 45 minutes in the consultation chat, with no contact from the doctor. The chat then went blank so I called 13SICK, got a nice man who apologised… Read more

and said he would get the doctor to contact me. I waited another 20 minutes - nothing. I rang 13SICK again, waited on the phone for a while then got hung up on. I rang 13SICK AGAIN, and got a different man who said he'd rebooked it and a doctor would contact me. I asked if I could just have a referral for an ultrasound sent to me so I could get an ultrasound tomorrow, and he said no I would have to speak to the doctor first for that. It's now after midnight and I have to be up in 5hrs for my first day at a very important new job. Fantastic. Use InstantConsult next time. It costs money but gets you seen within 10 minutes. I'm still sitting by my phone waiting for 13SICK to contact me. Guessing there will still be zero contact.

Booked at 6pm on Monday. Got a text every 30 minutes until 7am to be told it is only an after hours service. 13 hour wait - most of that awake due to 30 minute texts - to have it cancelled with no warning or real explanation. Pathetic. Where’s the accountability? Where’s the integrity?

It's 10:00 p.m I've been waiting since 10:30 a.m [Name Removed] the manager broke me twice a girl called [Name Removed] and another girl who refused to tell me her name oh [Name Removed] refused the second time to but I called back pretending to be… Read more

a nurse from a private health nursing home around the corner from me and I put on a deep voice and said I'm so sorry I forgot the managers name I was talking to and I need it for my notes [Name Removed] and as they one that broke me this morning I don't mean broke me like crying I mean I'm autistic and I was growling and screaming because when you break an autistic after years the stabilization in their mental health you break the hell out of them completely and utterly oh anyone throughout the whole day ask me what was wrong with me and why I needed into even have their service no no of course not no one asks me no one asked if I was on the flooring couldn't move and I needed a doctor to help no one asked if my heart was leaving out of my chest and I thought I was coming out attack no one asks me a single thing they didn't even ask about a snipperly nose but I do know one thing I can't wait for the medical tribunals or hear my screens and growls of them breaking me and lying to me and saying I'm sorry you feel that's way oh that's a that's a line that gets me every time that will make me growl i demonically you've never heard it before the lies I don't feel that I'm stating facts I'm autistic we're not telling you how we feel we're telling you the facts of the facts of the truth that is beyond the truth because when we lie it hurts our guts honestly and truly it does it makes our guts turn and we feel very sick and we get headaches we can't lie like these filthy people I don't know what's happening this year they joined a very long list the good news is one company I'd say kind of out there that are quite lovely very respectful and kind and I can assure you all have horrible horrible thoughts about them and very bad conspiracies I don't know if they conspiracies are real or not I would have no idea but they are lovely men and that's allowed to say about them I'm sure you can get the hints from that either way apparently my family were very high up with them and they respect the descendants and I respect them I guess is one kind I guess you would say departurement about the Entity establishment I didn't know what you call them I just call them very kind man and I wish I wasn't a girl's so I could joined to either way I can't wait to see these people in medical tribunal with me because this year I'm taking everything as far as possible because if they do this to someone else on the opposite end of the spectrum my heart would bleed so badly I don't think I could ever freaking live again

Waited 6 hours then got told no doctor could visit, too busy. Then they phone called a antibiotic script which I told them I was too sick ho go to chemist and had nobody to do it for me. Their reply sorry we are too busy. No wonder people ring ambulances. After hours doctors are useless.

I use this after-hours GP service regularly, and I honestly can’t recommend them highly enough. It’s fully bulk billed, and I love that the doctors are local to our area. It always seems like the grandkids or my elderly parents get sick after dark, so having a service I can rely on for home visits is such a comfort. They’ve visited my home and… Read more

even attended my grandparent at their aged care facility, providing compassionate, professional care every time.

Knowing they’re available every weeknight, all weekend, and on public holidays gives our whole family real peace of mind. Thank you for being there when we need you most!

What a terrific service. Went online tonight, entered my details for a telehealth appointment and had a doctor call me within 2 minutes. I am impressed. I am glad we have this service available in Australia.

Very caring doctor. No wait time at 5am. Bulk billed rather than paying $59.95 elsewhere. Thorough medical history taken. Had a little trouble with video call as unsure of process and not use to doing video calls.

Very poor service, would not recommend this service. The Telehealth appt that I made was changed without my request, then the gp it was referred to finished his shift. It was then referred to the next GP on shift - 6 hrs later still no update. Called the receptionist, no apology, asked for supervisor, received a text saying the gp will attend… Read more

approx 11-11.30 pm- that’s 10 hours after the initial Telehealth appt was made. I cancelled service. Called GP after hours service and they had me booked in within an hour.

I booked a doctor to visit at home, but I was told there were no doctors available for home visits and had to wait for a video call that never happened. When we spoke, Dr Zobaida chose a phone call instead of video, and after hours of waiting she talked over me, dismissed my pain, and wouldn’t listen when I asked for anti-nausea medication. She… Read more

claimed to have sent an e-script and abruptly ended the call. I waited about two hours, which felt endless given the severity of my pain. A temperature and pulse check wasn’t possible over the phone, and there was no option for a home visit that night. It seemed like the priority was money rather than care, and hanging up on a patient is unacceptable. I’m considering reporting her to the HCCC. I’ve seen several reviews with similar concerns, and it’s disheartening to feel that patient care is being overlooked.

Scam, they say ring in an hour after an hour or several you get a call and it then send a you a message saying no doctored are available in your area - be warned giving your details to this scammer.

I needed a Dr again on the weekend and thought I would give this a try…….. I submitted all details on a Saturday afternoon around 4:30pm, expecting to have to wait for hours…. Within 2 minutes I already had a Dr calling me. He was lovely, we had a short chat and he sent through antibiotic prescription and anti inflammatory…….. plus it was… Read more

covered under Medicare as being bulk billed……

I was extremely surprised at how fast the dr phoned, and just the overall ease of the process…… (for a government service, even more surprised………)

I may have got lucky with how fast I got a phone call, but regardless I highly recommend giving this a try at least once.

Is this for real? I requested a home visit for my 87 year old mother who is bed-bound currently. Not available, fair enough so I was offered a teleconsult. I asked for a Dr to attend to my mother at any time that was convenient to arrange for blood tests and the Dr (heavliy accented and actually stuttering during the entire 1min consult) said that… Read more

blood tests was not a service that was offered by 13sick. I asked what services were in fact offered and how I could get a home pathology test arranged and he had no ide and just the service was for "medications". What?! This sounds like a scam to me!

I have had a terrible experience with a 13 sick doctor He had a terrible bedside manner didn’t tell me what was wrong or what was causing my vertigo just prescribed two drug drugs and I told him I was allergic to both of them and he shrugged his shoulders and said if the pharmacist can’t change them then you’ll have to ring another doctor tomorrow… Read more

I explained that this has happened to me before and the pharmacist won’t be able to change it and he didn’t care. I am in agony and bedridden and I had to call and wait again the following day to get an alternative prescription and the female doctor I spoke to who didn’t speak. English properly talked over the top of me and said I’m not going to do anything for you go to Emergency.

I wish zero stars was an option. We called a Dr as my Dad was unable to leave the house as he had a sore chest as well as fatigue. The Dr was there less than 5 minutes. Listened to his chest and said he was all clear and may have had a virus previously. Dad passed away in ICU just over 2 weeks later. He had an advanced lung disease that the ICU… Read more

Drs heard as soon as they listened to his chest.

I wish we didn’t choose this service as it let my Dad down!

I had 2 really positive experiences via 13SICK under Dr Viswanath Konda. He took the time to listen carefully and explain everything clearly. I felt genuinely heard and not rushed. Really appreciate the service.

Almost seven hours after requesting it, I’m still waiting for my Telehealth appt that was supposed to have a 38 minute wait time according to the live counter. It’s now 1:30am. Absolute joke. Don’t bother. Edit to add: finally received a call back 7.5h later only to be told to go to my GP (who isn’t available for an extended amount of time hence… Read more

choosing this service in the first place). Discourse entered about this only being an emergency service despite that not being clearly stated on the website, and many different non-emergency options being offered as reasons for booking. To their credit the doctor was friendly and consulted for a reasonable amount of time, however did ignore part of my reason for booking (despite it all being moot in the end anyway). By their own admission they rarely give referrals and scripts, and although the reasoning for this was sound it needs to be more clearly stated on the website what they will and won’t offer patients and/or have some sort of checklist or review process prior to the appt going through to ensure the service is right for patients, and if not, that they’re being directed to the relevant ones so as not to waste both their own time and that of the doctors’. My point stands not to bother with this group. Wasted an entire night and some hours I could’ve been sleeping, but at least it wasn’t one I ended up out of pocket for. They must be making bank on the government’s dime, though!

Booked it for my husband at 6 pm then at 7 pm they rang me said they were trying to ring my husband but no answer but they weren't ringing my husband they were ringing me and I was only down as alternative number they were very rude and abrupt. waited three hours to be told no Dr was not available and that was only when I sent the message . They never sent message to notify of the cancellation

Never received any notification from the service as to when a doctor would be available. I waited from around 7pm and I suddenly received call just before midnight with the rudest speaking doctor who Made the comment "so what do you want me to do about it" The previous time I was told that there was no doctor available after waisting four hours… Read more

waiting. They probably use the service just to scam Medicare even if they don’t see you. I will be in contact with Medicare to make sure that doctor doesn’t get paid the whole conversation was just had me stupefied making me feel like I was some nutter expecting any serious service from them.

Extremely Rude doctor. Waited 160 minutes to get a lecture. I just was concerned about coming off medication abruptly because it is something I haven’t taken before. 3 times he told me this is an after hours Telehealth service. Drain my Medicare, resentful against your own job then don’t let me through the line. Will never call again

100% waste of time. Don't waste your time, just go to the hospital or Urgent care clinic at least after waiting there for 3 hours you might actually get some help. Seriously government... why even bother? If I could give 0 stars, I would

Absolutely a terrible service, the doctor was nothing but nasty towards be severely autistic 5 year old child, tried telling my son doesn’t have parainfluenza even though it was confirmed with a mouth swab at a hospital. I just needed redipred to help calm his lungs and instead got dismissed & called a liar. As a mother I trusted this service to help me. Terrible service.

Brilliant service downloaded app and booked telehealth online, within 5 minutes I had spoken to Dr, received my script and my wife was on her way to the Chemist. Very impressed thank you.

Booked online via the website at 12pm when they opened for service, recieved a text straight away confirming I'll be contacted within 60 minutes, within 10 mins i recieved another text confirming a dr will attend our home, dr was at our home within 1.5hrs to assist with helping our child & prescribed medication to support our child in recovery… Read more

from illness. Dr T.S was kind, reassuring and informative.

This saved a trip to ED and allowed our child to recover in the comfort of our home. Admin followed up on how our child is feeling & the Dr called us 2x to check in. Our child has improved significantly.

Thank you very much.

Called at 9.00am as my wife was to I'll to stand up to be able to go seek medical assistance and these people said they will have a doctor this afternoon come to see my wife,4.00pm got a call saying that the doctors are not available to come out as there isn't anyone available but a telehealth call has been arranged, 11.00pm I called them to say I… Read more

haven't got a call yet and they told me it could be 3- 4 0r. Even five in the morning, I didn't get a text I anything about this, like I said I had to call them back, what an embarrassment this country has become, now I have to call an ambulance as I didn't want to call them as we all no how over run they are but I am left with no choice, Thank you Jacinta and Albo.