13SICK National Home Doctor

I booked a doctor to visit at home, but I was told there were no doctors available for home visits and had to wait for a video call that never happened. When we spoke, Dr Zobaida chose a phone call instead of video, and after hours of waiting she talked over me, dismissed my pain, and wouldn’t listen when I asked for anti-nausea medication. She… Read more

claimed to have sent an e-script and abruptly ended the call. I waited about two hours, which felt endless given the severity of my pain. A temperature and pulse check wasn’t possible over the phone, and there was no option for a home visit that night. It seemed like the priority was money rather than care, and hanging up on a patient is unacceptable. I’m considering reporting her to the HCCC. I’ve seen several reviews with similar concerns, and it’s disheartening to feel that patient care is being overlooked.

I needed a Dr again on the weekend and thought I would give this a try…….. I submitted all details on a Saturday afternoon around 4:30pm, expecting to have to wait for hours…. Within 2 minutes I already had a Dr calling me. He was lovely, we had a short chat and he sent through antibiotic prescription and anti inflammatory…….. plus it was… Read more

covered under Medicare as being bulk billed……

I was extremely surprised at how fast the dr phoned, and just the overall ease of the process…… (for a government service, even more surprised………)

I may have got lucky with how fast I got a phone call, but regardless I highly recommend giving this a try at least once.

Waited 6 hours then got told no doctor could visit, too busy. Then they phone called a antibiotic script which I told them I was too sick ho go to chemist and had nobody to do it for me. Their reply sorry we are too busy. No wonder people ring ambulances. After hours doctors are useless.

I had 2 really positive experiences via 13SICK under Dr Viswanath Konda. He took the time to listen carefully and explain everything clearly. I felt genuinely heard and not rushed. Really appreciate the service.

Brilliant service downloaded app and booked telehealth online, within 5 minutes I had spoken to Dr, received my script and my wife was on her way to the Chemist. Very impressed thank you.

Booked online via the website at 12pm when they opened for service, recieved a text straight away confirming I'll be contacted within 60 minutes, within 10 mins i recieved another text confirming a dr will attend our home, dr was at our home within 1.5hrs to assist with helping our child & prescribed medication to support our child in recovery… Read more

from illness. Dr T.S was kind, reassuring and informative.

This saved a trip to ED and allowed our child to recover in the comfort of our home. Admin followed up on how our child is feeling & the Dr called us 2x to check in. Our child has improved significantly.

Thank you very much.

Scam, they say ring in an hour after an hour or several you get a call and it then send a you a message saying no doctored are available in your area - be warned giving your details to this scammer.

Is this for real? I requested a home visit for my 87 year old mother who is bed-bound currently. Not available, fair enough so I was offered a teleconsult. I asked for a Dr to attend to my mother at any time that was convenient to arrange for blood tests and the Dr (heavliy accented and actually stuttering during the entire 1min consult) said that… Read more

blood tests was not a service that was offered by 13sick. I asked what services were in fact offered and how I could get a home pathology test arranged and he had no ide and just the service was for "medications". What?! This sounds like a scam to me!

I have had a terrible experience with a 13 sick doctor He had a terrible bedside manner didn’t tell me what was wrong or what was causing my vertigo just prescribed two drug drugs and I told him I was allergic to both of them and he shrugged his shoulders and said if the pharmacist can’t change them then you’ll have to ring another doctor tomorrow… Read more

I explained that this has happened to me before and the pharmacist won’t be able to change it and he didn’t care. I am in agony and bedridden and I had to call and wait again the following day to get an alternative prescription and the female doctor I spoke to who didn’t speak. English properly talked over the top of me and said I’m not going to do anything for you go to Emergency.

I wish zero stars was an option. We called a Dr as my Dad was unable to leave the house as he had a sore chest as well as fatigue. The Dr was there less than 5 minutes. Listened to his chest and said he was all clear and may have had a virus previously. Dad passed away in ICU just over 2 weeks later. He had an advanced lung disease that the ICU… Read more

Drs heard as soon as they listened to his chest.

I wish we didn’t choose this service as it let my Dad down!

Almost seven hours after requesting it, I’m still waiting for my Telehealth appt that was supposed to have a 38 minute wait time according to the live counter. It’s now 1:30am. Absolute joke. Don’t bother. Edit to add: finally received a call back 7.5h later only to be told to go to my GP (who isn’t available for an extended amount of time hence… Read more

choosing this service in the first place). Discourse entered about this only being an emergency service despite that not being clearly stated on the website, and many different non-emergency options being offered as reasons for booking. To their credit the doctor was friendly and consulted for a reasonable amount of time, however did ignore part of my reason for booking (despite it all being moot in the end anyway). By their own admission they rarely give referrals and scripts, and although the reasoning for this was sound it needs to be more clearly stated on the website what they will and won’t offer patients and/or have some sort of checklist or review process prior to the appt going through to ensure the service is right for patients, and if not, that they’re being directed to the relevant ones so as not to waste both their own time and that of the doctors’. My point stands not to bother with this group. Wasted an entire night and some hours I could’ve been sleeping, but at least it wasn’t one I ended up out of pocket for. They must be making bank on the government’s dime, though!

Booked it for my husband at 6 pm then at 7 pm they rang me said they were trying to ring my husband but no answer but they weren't ringing my husband they were ringing me and I was only down as alternative number they were very rude and abrupt. waited three hours to be told no Dr was not available and that was only when I sent the message . They never sent message to notify of the cancellation

Never received any notification from the service as to when a doctor would be available. I waited from around 7pm and I suddenly received call just before midnight with the rudest speaking doctor who Made the comment "so what do you want me to do about it" The previous time I was told that there was no doctor available after waisting four hours… Read more

waiting. They probably use the service just to scam Medicare even if they don’t see you. I will be in contact with Medicare to make sure that doctor doesn’t get paid the whole conversation was just had me stupefied making me feel like I was some nutter expecting any serious service from them.

Extremely Rude doctor. Waited 160 minutes to get a lecture. I just was concerned about coming off medication abruptly because it is something I haven’t taken before. 3 times he told me this is an after hours Telehealth service. Drain my Medicare, resentful against your own job then don’t let me through the line. Will never call again

100% waste of time. Don't waste your time, just go to the hospital or Urgent care clinic at least after waiting there for 3 hours you might actually get some help. Seriously government... why even bother? If I could give 0 stars, I would

Absolutely a terrible service, the doctor was nothing but nasty towards be severely autistic 5 year old child, tried telling my son doesn’t have parainfluenza even though it was confirmed with a mouth swab at a hospital. I just needed redipred to help calm his lungs and instead got dismissed & called a liar. As a mother I trusted this service to help me. Terrible service.

Called at 9.00am as my wife was to I'll to stand up to be able to go seek medical assistance and these people said they will have a doctor this afternoon come to see my wife,4.00pm got a call saying that the doctors are not available to come out as there isn't anyone available but a telehealth call has been arranged, 11.00pm I called them to say I… Read more

haven't got a call yet and they told me it could be 3- 4 0r. Even five in the morning, I didn't get a text I anything about this, like I said I had to call them back, what an embarrassment this country has become, now I have to call an ambulance as I didn't want to call them as we all no how over run they are but I am left with no choice, Thank you Jacinta and Albo.

Rang Friday 15.08.25 for home Dr to attend. We live in Adelaide CBD. Told no drs available in our area. Sorry??? Not 1 Dr in the whole of Adelaide CBD to service on a Friday night??? Disgusting!

I go the nastiest young female reeptionist young enough to be my daughter, she sounded like she was from new zealand, from the accent. she had a consdesending tone and massive attitude, she spoke down to me getting like a na combattve, ewhen i told her not to speak down to me and to slow sdown as i had a disability and she waughty child, … Read more

ranting and getting very wroked up and verbally aggressive, inclusing personally degrading and insulting remarks and telling me she could be 20ti imes more difficult so doent evern go there (with some sort of pride) , e was too rude to even listen to me, yet she denied being patronising ?, she argued with me over details that she did not have correct as sh and would not let me get a word in, she told me no i wil speak and you will listenm she was so arrogant and rude and on total power trip, she used every trick, i wiuld be talking then silence, she had muted the call, when i called back she asked if it as me and when it was she refused the call, She was preventing me from speaking to anyone higher tabout the way she had treated me and, onve only giving me the ioption of passing on the message, when i said no i would like to speak th the manager directly she hung up in a direct and deliberate attempy to st\p me from me from being able to make a complaint over the lsck of care I receivceved and that i was refused service due to my disability meaning i needed them to phone my landline whone which i have successfully done befor. The resson I ws calling was to complain was becasue after 3 days of ttrying to get a doctor to call me. i was still not attended to,friday night i called at 8 pm and was promised a call within 3 hours, i kept calling back eadch tie mto be rold not long now,, eventually i fell asleep at 9 am, the doctor called after midday. I called sturday to ask what happened and said it was unaceptable to keep soemone watiing that long wtihout being transparent that i would have to wait THAT long, They saud weekends wer super busy sp I waited until monday to call , i was told they werent very busy and expect a call in 2 hours, no call, i called back and was told dr could call in 20 mins, i gfell asleep and woke up with pain and calledback approx 1 or 2 am to encounter the rudest young , she hung up on me then antoginsied me every time i tried to call back, refused to give her name or the name or who in management I could direct my complaint to, I intend to follow up not onl with administration but also anti discrimination, If anyone else gets this same young lady please also complain as she has no place working in healthcare with the vunerable and sick

*** FOOTNOTE*** After writing the feedback for THAT company I have since got onto another online drs called Abby Health... it was brilliant from start to finish so I know who I'll be ringing when I need a doc again! If you dont want to end up sicker than you are now, please, please do NOT use this company... it is associated with PRIME MEDIC… Read more

TOO, they are one and the same company. They sent me the incorrectic scripts after spelling them out to both administration and the doctor... I also sent a photo through of the correct medications and they STILL got it wrong. I rang them back as soon as I saw inhaler on the script when what I DESPERATELY need is nebules to go in my nebuliser as I am struggling to breathe. The doctor was extremely dismissive, and told me HE is the Dr and HE knows what he is doing and that inhaler is the same as nebules.... I have been an asthmatic for 30+ years so KNEW what he was saying was incorrect... but I had no choice to trust him. All this run around left it too late to go to the after hours chemist as it was shut so I got no sleep and coughed so bad all night. Fast forward to today and I struggle to get myself in the car and go to fill scripts, only to have the pharmacist confirm exactly what I thought all along, INCORRECT SCRIPT! So, I rang them back AGAIN, sent ANOTHER PHOTO OF CORRECT MEDICATION and have been sitting in the chemist WAITING for the last hour for them to maybe get it right and send me the correct one I have been after all along. Im NOT holding my breath though. Total incompetence!!

Such a great positive experience ! I requested a telehealth video consult mid morning today (Sunday) as I've had a very sore throat, painful swallowing and fatigue for 9 days. Initially thought it was just a virus and would resolve with rest and painkillers (2 x Covid19 negative tests on days 1 and 3). After now waking up with headache past 2… Read more

days and symptoms seemed to be being worse again not better I thought i should get checked out. I didn't feel able to drive to Urgent Care and sit in the waiting room but also didn't want to infect anyone else there.

After trying QH virtual ED symptom checker first today - which didn't ask how long I'd had these symptoms but just said "self care" and see your Dr if symptoms get worse - and my Dr has no appointments available until mid August, I found 13SICK online.

After submitting my symptoms, usual medical centre and request for telehealth video call it said wait time was 827 minutes so I figured I'd at least get a call by late tonight which was still a lot better than my other options.

I was pleasantly amazed to then get an SMS saying the Dr was available now within 30 minutes.

Dr Jason was very thorough, friendly and reassuring and have me an escript for penicillin for suspected tonsillitis and recommended a saline nasal spray as well.

This has reinforced to me again how fortunate we are in this country to be able to access medical care when needed - whether it's our normal GP, Emergency dept for critical care or bulk billed local Urgent Care clinics and after hours Telehealth or Home consult services like 13SICK for non-critical but more urgent issues.

Booked request for appointment through app on Sunday morning. Had a txt and phonecall confirming a visit quickly, and had a doctor at the house within 2 hours. The doctor was kind, pleasant and thorough. He wrote a script and gave medical certificate. I have never used this service and can appreciate it is probably hit and miss but my experience has been excellent and I will use them again.

I booked an appointment with 13SICK yesterday and waited over 12 hours — no call, no doctor. At 1:30am, I finally received a call telling me I’d need to rebook in the morning. I rebooked first thing. At 3:15pm, I received a message saying I had an appointment — at the exact same time (3:15pm), I received another message saying I had missed that… Read more

appointment and needed to rebook.

I rebooked again. It has now been over 7.5 hours, and still no call.

Their website promises a call within 4 hours. This is now the third attempt, and I’ve had no care, no explanation, and no accountability.

Honestly, this whole experience was a total waste of time. I’m 31 weeks pregnant and was suffering from a debilitating migraine. The GP did call me in a reasonable timeframe, however wanted to do a video chat with the light on which was near impossible as I couldn’t even open my eyes due to my migraine. She didn’t listen to me at all, and… Read more

prescribed me medication that I couldn’t even take as I have adverse reactions to it (she didn’t even ask if I had any issues with medications).

All I wanted to know was if my previously prescribed migraine medication was safe to take during pregnancy. She couldn’t tell me and gave me a script for a medication I couldn’t take.

I ended up going into the hospital to get everything resolved. This was my first time using this service and I am not impressed.