4Cyte Pathology

I am lodging a formal complaint about the treatment I received at 4Cyte Cranbourne West (32/36 Remount Way) on 5 September 2026 at approximately 2:40 pm. I clearly requested a smaller “baby needle” because I am afraid of pain. The collector agreed. She then used a standard adult needle without telling me. After the blood was taken, I asked if it… Read more

was a baby needle. She said it was a normal needle and that they only use smaller needles in specific situations. When I explained that other pathology providers accommodate this request, she told me: “If you want to use a baby needle then you should go to other pathology place.” This was unprofessional and disrespectful. I was given an assurance that was ignored, and my legitimate request was dismissed. I expect an investigation, a clear response about your policy on smaller needles, and confirmation of what action will be taken. Please acknowledge this complaint and provide a formal reply.

Ive been multiple times to this pathology to be exact the St Clair clinic 172 Bennett rd, the person who serves me her name is Houra very professional really good with children highly recommended.

Chisholm ACT Centre Unprofessional. Left to wait forever while she took inside one person without ticket and then with another person (with ticket this time) stayed inside forever, laughing repeatedly. When finished one of those long and clearly too friendly appointments, for about 10 min, I was still not invited inside. Apparently too busy with… Read more

writing something... (?) Other patient in the room told me to go somewhere else, she had similar problems there. I left.

I would like to express my sincere gratitude and appreciation for Zara at 4Cyte Pathology North Coburg. Zara went above and beyond to help me with my complicated referral. She took the time to carefully explain every detail, making sure I fully understood the process and what was required. Her patience, professionalism, and genuine kindness made… Read more

what was already a very stressful situation so much easier.

I am currently dealing with an injury, and during this difficult time, Zara showed genuine care and compassion. She didn't just do her job—she made me feel supported, respected, and reassured every step of the way. It is rare to come across someone who takes such pride in their role and is so dedicated to serving the community with such empathy and excellence.

4Cyte Pathology is incredibly fortunate to have someone like Zara working at your North Coburg collection centre. She is a true asset to your organisation and an outstanding example of exceptional patient care.

Please pass on my deepest thanks and appreciation to Zara for the way she looked after me and made a complicated situation so much easier to manage. Her kindness, dedication, and genuine concern for her patients have not gone unnoticed, and I will always be grateful for the positive difference she made during a very challenging time in my life.

Thank you, Zara, for your exceptional care and for setting such a high standard of customer service. You truly make a difference, and I hope your outstanding work is recognised by 4Cyte Pathology.

I would just like to thank Wendy the clinician who looked after my husband and I this morning taking our blood. She was so gentle and very caring and we can’t thank her enough ❤️

About 4Cyte Pathology One of Australia's leading community providers of diagnostic pathology and laboratory services to doctors and their patients. With our first patient case analysed in January 2018, 4Cyte has since successfully grown through a focus upon providing accessible, affordable, and the highest quality pathology laboratory services to our communities.

Really slow results, especially when you’re really unwell and waiting for answers. I had blood tests at DHM last month and results were back that day, I had tests done at 4Cyte and we are still waiting

Shocking accounts communication for Bundoora aged care resident. I am writing this regarding my mother, who is a resident at Villa Maria Catholic Homes in Bundoora. We have had an incredibly frustrating experience trying to deal with 4Cyte Pathology’s accounts enquiries team. The level of customer service is deeply disappointing, and getting a… Read more

clear response or resolution regarding billing queries has been near impossible. It is stressful enough managing the affairs of an elderly parent in aged care without having to chase up unhelpful accounts departments. They need to fix their communication channels for families and representatives.

I had to do a 24 hour urine test. This is a big nuisance as you have to stay close to your toilet for 24 hours, capture your urine and put it in a container. I did this diligently and returned it after the appointed 24 hours. The test had the pathology form with it. Upon receiving it the person who received it failed to properly complete the… Read more

paperwork, meaning the lab refused to process it. They are making me redo the test again. Totally useless, the test was done properly and the failure was not mine. Now I have to go through the inconvenience of doing it again. I am beyond furious. Go to another pathologist, if they mess up that what else is being done wrong?

The worst for patients to get answers. Calling their phone they don't pickup patient's calls, only doctors. They are rude on the phone, they hang up on you if you ask for their name. And [Name Removed] is the worst person of them all.

The 4Cyte app confirmed my appointment to be fitted with a holter montor at the Chevron Island office. I went to the Chevron branch and was told by the technician there that they don't do Holter Monitors there. She rang the nearby branch in Surfers Paradise and I followed her instructions. Unfortunately I was driving a ute that has high channel… Read more

bars so parking was difficult and finding the Surfers 4Cyte office was a nightmare. There is no signage that I could see. Eventually I asked another shop for directions. I was then fitted with the holter monitor.

So on the next day I rang the 4Cyte contact number and talked to the receptionist. I told her I wanted to deliver the device back to a more large vehicle friendly parking office. She asked her manager if that was OK and I was given the advice that it was OK to do so.

When I attended the Chevron branch the Chevron Island operator rang the central office to confirm that it was OK to return the device to a different branch and she was told that it was NOT OK.

The central office operator/supervisor was quite aggressive and didn't listen when I outlined what had happened and that I had been told that it was OK to deliver the device back to another site. She then accused me of being offensive. I was not.

So 4Cyte you put me on a path of failure: 1. Faulty confirmation of an online booking 2. Sending me to a difficult place to access 3. Gave me markedly different advice several times. 4. Aggressive comunications

Got a Holter monitor report done for 24 hour recording. We got back one small paragraph with about than one line of useful feedback after finding a rare event/synptoms. I requested the full report. I called several times, both myself, the patient and the clinic and customer service still has not sent the doctor the full report. I also called personally after being instructed by my clinic to do so and 4Cyte said I can’t access my full report. WTH!

It is always nice to leave a positive review after a good experience, or benefit from other people’s positive experiences. Unfortunately this review does not fall into either category. I was referred by my GP to have 24 hour B/P monitoring fitted . No answer for two days at the GP provided number for 4Cyte. When I eventually got through I was told… Read more

that they could not do B/P monitoring there and I should go to the online site to make a booking at another location. I tried to do this but the web site appeared to be either freezing or crashing. I tried this several times to no avail so I phoned the help line. After waiting in a call queue for around 15 minutes on two occasions and hanging up I eventually got through to a person who advised me to try the online booking again in a few hours. I made the booking and turned up on the day in advance of my appointment time and went into the building, a converted private dwelling, and there was no one at the reception desk. I waited there for > 10 minutes and still no sign of staff but eventually one of the other health care practitioners appeared from a room with a patient. She helped me by taking me round to the waiting area and telling to take a number from the box and wait. On entry to the clinical room the 4Cyte staff member said she couldn’t fit the 24 hour B/P monitor but on further questioning decided she could. I raised the issue of no signage to direct patients to follow the queueing protocol and the numerous aspects of being messed around I’d experienced in order to accomplish a simple referral. I think that her comment of ‘that’s just the way it is” was both unhelpful and inappropriate. She also maintained that relevant instructions were on the front door. I have re-checked both front and back doors and no such signage exists. As you may appreciate none of this is conducive to maintaining a blood pressure within my current normal limits. One off glitches can be explained but my experience goes beyond that so I think some quality review is urgently needed on 4Cyte’s part.

4cyte overcharged my clienta after bungling a test repeatedly. The test should have been $95 and they charged $270 on the 20/4. Its now 9/6 and we are still trying to get the refund. At this point its clear they they are delibrately witholding her funds. Its theft.

Would leave a zero star review if there is such option. Horrible experience at 4Cyte Pathology, Contact centre staff (13 42 98) were very unprofessional when I followed up with them for the delay of getting my testing results. A simple swab/PCR test took 4Cyte 6 days to turnaround and I had to call them twice to follow up. My first call was after… Read more

48 hours post the test, the lady answered my call was very rude and questioned why I followed up as the PCR results can take more than 3 working days (but I was advised by my doctor that results should be available within 24 hours). After waited for another 3 days, I had to call them again to follow up again as no result was sent to me. When I was finally connected to the call centre, again, staff were impatient and simply said 'oh yeah, someone made a mistake when entering my mobile number to their system' - I even double confirmed my mobile number with 4Cyte when I called the first time, and yet they still got it wrong. Definitely not going back to 4Cyte anymore as they are hopeless

Spoke to 134298 main number. The person I spoke to Michelle was so rude and every time I spoke in plain unbroken English she just kept telling me to hold on almost like she didn't understand what I was saying. It took me 20 minutes to do something that should have taken probably 3 minutes. My final question was "so after that if we add my… Read more

doctor's name to the copy two section of the pathology form, Will it go to him?" And her response was "he's on the database now". Because of her series of ridiculous questions after I answered them 20 times previously I asked her to answer the question exactly so that I don't have to chase up the pathology reports and I said that didn't answer my question. She replied"well it does actually" To which I replied due to her bad manners throughout the whole phone call "look I don't want to get into an arguement with you I just want to know yes or no... Will future pathology reports go directly to my doctor from now on?" Her answer was yes.... (finally) Obviously people like Michelle shouldn't have customer-facing roles because it's too much stress for her to answer a simple question and add a name to a database. She even mentioned that she doesn't want somebody else to go through the s*** that she went through to get a doctor's name onto the database.

Extremely unprofessional and if I were her she would miss the written warnings and go straight to go see him subordination and be fired.

Absolutely disgusting and as a result I do not recommend 4Cyte to anyone suffering any medical issues because you're under enough stress as it is and you don't need to do with people like this when just trying to get a simple answer.

If I could give zero stars I would.

Disgusting!!! 10:57 am 17/04/2026

I am extremely disappointed with the billing department at 4Cyte Pathology. For the second time (first in 2024 and now in March 2026), I have been incorrectly invoiced for services that should have been bulk-billed to my health insurance (Bupa OSHC). Before my appointment at the Newstead collection centre, I took the precaution of contacting… Read more

their support team via email. I received written confirmation from two different staff members stating that my insurance was accepted and the tests would be covered.

Despite having this proof and presenting my insurance details on the day, I have now received an invoice for $390.40 from a debt collection agency (Customer Reminder Services). This is a clear failure in their internal communication and billing process.

It is frustrating to have to waste time resolving the same 'error' that was already admitted by them in the past. If you are an international student or have private insurance, be very careful—their administration does not seem to respect the agreements made by their own support team.

I am still waiting for this to be rectified.

Joanne at Currumbin Fair is excellent and when she was away Richie looked after my blood test and was also excellent. They both made me feel very safe and relaxed. I won’t go anywhere else.

I attended the Forest Lodge pathology at the Tramsheds and the whole experience was brilliant. Having my blood taken and quick and easy as well as arranging a monitor was smooth and easy. I highly recommend attending

Incredibly slow nurse. Wait times up to 1 hour absolutely ridiculous Either a second nurse needs to be employed or some time management skills need to be released. I have never waited so very long for a blood test. I won't be using this centre ever again

Website said they close at 3pm When i went at 1.15pm, the woman was somewhat rude, she said "I'm finished for the day". Please update the website in real time for peoples convenience!

Wentworthville: The staff member at the pathology service displayed unprofessional behaviour that made me feel uncomfortable. I found the interaction inappropriate and concerning, and it did not meet the expected standards of respectful and professional conduct.

Very unsatisfactory service. Went to Jordan Spring Centre for my daughter's blood collection. Person working there first tried her one hand, couldn't find a vein, then kept moving the needle here and there to find veins, still failed. Then again tried the other other hand. My daughter got fainted at the centre due to this situation. Also… Read more

collector takes more than 05 x minutes per person, that made a long wait.

Looks like experienced.

Do not recommend 4Cyte. We never had this with Douglas Hanly Moir.

The female pathology worker couldn’t even find a vein on my elderly mother and was jabbing randomly to draw blood for an essential blood test and hurting her like she didn’t know what she was doing. When I questioned her she said she can’t do it and told us to go. At another visit my mother was treated the same way when asked to drink lots of… Read more

water so she can try to see her veins and again didn’t end up taking blood. Totally useless. The previous week a lovely guy was working there and he didn’t have any trouble at all. This particular worker should seriously be looked into bc she doesn’t know her job at all. My mother had tears from The pain of being jabbed in the wrong place on her arm. Unacceptable Next to Fairfield medical clinic Station st Fairfield.