A'van Ovation

We have owned our Avan since November 2023 - we have done two longer trips but mostly weekends and parking at friends and family houses for a dinner with drinks. We are in our mid 50’s and so glad we bought this while we still both working - given us the freedom to get away whenever we want without having to book expensive accommodation. The m5 c… Read more

class layout suits our lifestyle- we occasionally have a teenager who will travel with us. Any issues have been dealt with professionally and promptly by dealers at Loganholme Qld

Unfortunately one star is as low as it goes, if it were up to me I would give a star rating of -5. Avan Pakenham most money hungry unprofessional company in existence. Bought a $220,000 MH in 2023 endless problems, water leaks between the floor diesel heater oil line resting on the exhaust pipe, 12v wiring was inadequately done, all systems where… Read more

not work to their potential, according to a auto electrician, wiring gauge was all too small and endless problems too long list. In short I'd say the workmnship was substanded but that would be kind. Cabinet work was appalling, it looked like a first year apprentice fresh out of school with no overseer to supervise his work, and Avan had the audacity to represent it as their flagship, and yes I almost forgot connected the 12v fridge to the engine battery so if you let the MH unattended for 4 days you returned to a completely Flat engine battery. Anything but professionalism. Do yourself a favour give Avan a wide birth abdominal save yourself pain and headaches..

Brought a2018 sky wave knaus avan had nothing but problems with it water coming up threw the floor when raining in kitchen skylight blew open when a truck went passed and cracked it cupboards doors falling off drawers wont say closed looks like it's been put together by kids recommend not to waist your money

insurance or warranty which one – we bought a brand new Avan ovation M5 eight weeks ago. The second time out after doing a 150 kms the strUt broke and we had a job to push it back in. We contacted the Queensland Burpengary repairs to tell them and they said that it was user error.We had sent them all the pictures of the broken piece and they said that they did not have that… Read more

particular piece in the country and it would take a long time to bring it into the country to mend our awning but if we went through the Insurance company they would fit a new awning straight away to the sick 8 weeas far as we know where did everything the salesman told us to do with the awning to bring it in and out but they said it was user error and to contact our insurance company. Our insurance company of course paid. It has been 2 weeks now we have seen neither the new awning or the motorhome for 2 weeks as it's waiting to be repaired. We can't understand why this wasn't under warranty and we had to use our insurance company has anybody else found this?

Avan M7 – I just purchased a new motorhome from Penrith.I am so far vary happy with the motorhome.The only problem I have is the Fiat Ducato side. After paying for the motorhomeand the sales person was showing me how everything works I noticed no electric adjustable external mirrors and than I asked about the inbuilt navigator and was than told it only had… Read more ·  6

maps for Europe and there would be a recall from Fiat to upgrade the mirrors and navagator.

On returning home I contacted the local Fiat agent and they knew nothing about upgrades.

I than contacted Fiat Australia and was told there was would be no recalls for the mirrors and navigator.That there is no way they can put the new maps in the navigator and this was told to Avan a month before I purchased my motorhome and that they came to a agreement that Avan would supply a navagator.Rang Avan Penrith and was told they would get back to me.I will update this review if and when the get back to me.

Has anyone else had this problem ?

Ovation M7 – Purchased a new M7 Ovation in January 2014 and we are very happy campers. This is not our first motorhome so we are very experienced travellers. From new, there were a couple little annoying faults with the engine which were promptly fixed by the Fiat agent in Adelaide - can't complain about the service. Interior - had problems with cupboards… Read more

that contain the large TV which resulted in having to replace the 40" Samsung as the surround was damaged.

These are very small teething problems which should not deter anyone from buying this fabulous vehicle,

We have been on many short trips, including some free camps which have all put the unit to the test and it comes up with flying colours! A pleasure to drive, extremely comfortable and very relaxing to sleep in. Stacks of cupboard space - remembering exactly where everything has been put is a challenge for us grey nomads. The en-suite, while a bit small is very functional and we always use the shower even in caravan parks. Having two televisions may seem like a luxury but it means that we can relax while reading & eating and then really stretch out at night and enjoy the big screen & surround sound - why not!

The biggest plus is fuel consumption - we always get a genuine 11 litres per 100 Km, often even better. We travel at around 90 to 100 Kms, fully loaded and through flat & hilly terrain and the rate stays the same.

Great machine!

Love our motorhome hi – We have a M5 lowline motorhome, we are very happy with it. We did have a problem with the electric bed, Pakenham lock tighted the grub screw and have had no more trouble. Love the layout of it. Always had excellent service from Pakenham. The Fiat Ducato 3L is great to drive (love it). Rhonda & John Show details

wonderful A van M5c – I have had my M5c for a couple of months now and must say it's a great van, however a couple of very annoying items that should be looked at. 1. the electric bed gives trouble when the drive shaft comes adrift, it needs a splitpin, not a grub screw. 2. The T.V. operates on 12 volts, but the sound system & video player ate 240 volts, which… Read more

means, when out of range of a TV station, you cannot watch a movie, without using a generator.

Hopefully Avan will rectifi these problems.

Fiat Ducato Tyres on my M5 c class Ovation – My new motor home purchased in April 2018 it has just completed 16000kms on basically straight roads (across to the west and back). I noticed the Michelin 225/75/16 tyres on the front are badly worn but with even ware. So arranged to have the tyres rotated at my local tyres store. The tyre store manager started looking into replacement tyres etc.… Read more

for me when he came across the tyre Load Index Rating for my motor home should be 118 or better. The current tyres only have a Load Rating of 116 they are the Camping type tyre that should be used on motorhomes. Has anyone come across this if so have you change to a higher rating tyre and what brand.

Waiting on Fiat in Melbourne for an explanation.

Soooolong to get a warranty repair/service – Collected February 2023 brand new Avan applause 600. I trip 3 nights. Heating system started roaring at 12.30am. Can now only use without power to van. Waiting 6 weeks to get a service. Show details

Very disappointed – Avan motorhome m6 new 2018 lowline .decided on ovation for height and floor plan.big mistake.specifaction height 289 our patio 290.motor home 330. Ls response don't make motorhomes to specification.cost us$3500 to raise patio roof. Motorhome to be delivered with 2 hour change over never happened. Flyscreens blow in allowing bugs moths walk… Read more

through end gaps.cost us $1000 to replace.h response won't be changing them anytime soon.we only ones to complain.paid for extra battery (worthless).had to replace 2 batteries .30amp charger.20amp controller .replace all wiring. $2500. Solar panel glued to roof.not a good idea.rang p to inform them of electrical problems. Never returned call.spare tyre dropped out while driving we now have it cable tied. at the end of the day we made a huge mistake by not doing our homework on this company and motorhome.important things must be in writing as word of mouth means nothing.

I change my mind – After reading reviews and your experience with this company I definitely not going to spend $200,000 with this company anyone can give me a device what do you think about Jayco company from Melbourne they're located in Dandenong Victoria Show details

Nothing but trouble – We purchased our Avan ovation m3 in 2014 and had nothing but trouble with it from the start,the batteries was wired up wrong so no power toilet didn't work,the floor covering started lifting,the battery charger packed in after a month,believe me Avan was no help at all,I would never buy another Avan no matter what model. Show details

Great Avan Motorhome C class M3 – Would like to share our findings after three years of owning the Avan C class M3 (June 2015). The Fiat front wheel drive engine is superb and does not lack power at anytime, (in cruise control) on the open road or driving it manually around winding roads in Victoria,Tasmania, New South Wales and Queensland. The Service received by Avan at… Read more

Pakenham has never been lacking in good advice and support. Ian, John, Jeff Jnr and Snr and the office staff have always been understanding and helpful at all times. This has contributed to our total enjoyment with our Avan motorhome. Thank you Avan Pakenham, Stella and Derek

Excellent M3 Motorhome – Very happy with this motorhome. Only little problems but easily fixed. The only thing wrong with the Avan Ovations is that it has no security door but that has been rectified. It makes you feel a little bit safer.

poor customer service – Safety switch burnt out tried avan no one was answering phones had to get it repaired in port hedland Wa when i sent the bill to avan they will not refund money for repairs as i did not get go ahead from them to get it repaired. the safety switches had 10 amp wires going to 16 amp switch it is a 2016 avan ovation

Happy with after sales/service warranty with Mark at Avan Penrith – Bought new M5. Dec 2017. Been motorhoming 24 years. Mark always helpful. Mark listened and open to try options suggested by us when others were negative about our ideas. Satisfied customer.

Lack of response for warranty issues and claims – Customer service is non existent Since October 2017 we have been waiting for claims to be repaid and fly screen door to be replaced. Numerous phone calls and emails to no avail, even after contacting the owner nothing has happened. It is now the 13th February 2018. We bought the AVAN M5 C Class Motorhome from AVAN Pakenham in March 2017.

customer service non existent – If you want customer service, quality, or feedback on problems or happy helpful staff etc then DO NOT BUY AN AVAN or try to get any sensibility or customer service from FIAT DUCATO. Stay away and keep your sanity intact.

Customer Service non-existent! – Rang Avan Pakenham to find out what was happening with the rectifying of the GPS in the M5 Ovation. Fellow I spoke to was totally dis-interested and just told me to ring FIAT - 'not our problem'. I tried to tell him that on spending $120k+ with Avan they had some responsibility. Not at all interested! Would not recommend Avan Pakenham to anyone.… Read more

Maybe others have had a more positive response from them, but not me! I would have thought that the least they could do would be to have the name and phone number of the people at FIAT to talk to.

recall mirrors – I was surprised to get notification that the my motorhome was recalled to have my mirrors changed to electric mirrors but no such luck with navigation system I was surprised that notification was send ., direct from fiat and not from the fiat dealer, I notified my fiat dealer at Caroline Springs and after conformation with the service manager they very happy to rectify the mirror saga and now have electric mirrors.

Avan ovation m5 – Soft floor also at entrance. Bought in Adelaide 2008 was brought up many times. Response can't fix it here you'll have to go to Melbourne own expense crap all the way. Build was ordinary. Aircon still doesn't work from new. Anything else I just did myself to rectify. We've only done 65k in it and it's a great drive none the less but doesn't meet requirements anymore. Would like to sell and get a caravan for us three.

Service Becomes too Hard – Like pulling teeth to get any sort of customer service or help with simple electrical problems. The service team in Melbourne become disinterested, give up quickly and tell you to contact a dealer. Service manual does not contains even one diagram for any of the services, electrical, water etc.

Customer service – Dealing with Avan Main office spare parts. Customer service what's that. Will be glad when the van is gone. Bits of trim missing, parts not their then blaming their suppliers for their ordering mistakes.

avan response mmmmmm – well its good to see avan responded i have no such luck, soft floor problem they will not give me any help or response despite pictures as requested oh well go it alone

Home Away From Home – We have had our M7 for 6 months and after a few hic ups with the fridge (3rd fridge in now) and a couple of minor problems we love it. Purchased new from Rockhampton Dealer in March 2016 found the after sales service from there, very very poor but in May we had contact with Brendon from Avan Spares in Melbourne and found his service was and is 5… Read more

star.

Comfort 5 Star

Layout 5 Star

Appointments 5 Star

Fiat Ducato 180 Excellent

We hope to see many other Avan Ovation Travelers.

A'van Penrith RV "The No 1 to deal with" – Very unhappy with Avida dealer with new 2015 Eyre. 20 major problems only 4k/kms traveled. Changed to new 2016 Ovation M8. Totally satisfied, no problems, practical layout, dedicated staff. We had A'van Penrith add a Ready Brute Towing facility with our new Suzuki 3-door 4WD, certified and traveled 2k/kms without a hitch. We recommend A'van… Read more

Penrith, guaranteed 5-star treatment.

Aussie John.

November 21st 2017 Update: AVAN MORRISET No.1 for AFTER SALES SERVICE

We have a M8 Ovation purchased from Penrith. Because we live on the Central Coast contacted Morriset Avan

for some minor issues during warranty period and were pleasantly surprised to receive VIP treatment and expert

service on all the issues we had. Very professional and friendly staff. Aussie John.

Albury Wodonga RV World - Great service and great after sales service – We bought an ovation M3 a few years ago and we love it. The layout is great and drive of the Fiat is excellent. We bought it through Albury Wodonga RV World, the staff are very helpful and nothing seems a hassle. We've been back to Albury Wodonga RV World for servicing and a few teething issues and again the staff were great. The only thing is… Read more

that is seems like spare parts from avan seem to take ages to arrive. Also I suggest get a diesel heater if you travel around VIC / TAS during the winter months, they are the best!

M7 jack doesn't lift rear – Twice tried to change flat on the rear, Jack supplied with motorhome is useless falls over, nrma roadside assistance man struggled using a bottle jack (I bought) I notified Fiat also Avan, still no answer, also spare lost it 6times, still waiting for a proper solution, it's supposed to be a joy to own but it's the little things that bug you… Read more

overall the 75,000km travelling has been good, layout 2nd to none, quality control leaves alot to be desired, the Fiat has been a pleasure to drive with a few elements to complain about, I'm 68 and not has fit healthwise, going in for service soon.

Avan Super Centre Campbellfield A1 for service – We recently purchase an Avan Ovation M5 with the usual extras diesel heater, towbar and bull bar. Although it was an 8 month wait, it was delivered on time. The hand over on delivery was very thorough and practical for us newbies, we walked away well informed and for what we had forgotten it was simply a phone call to the super centre and our… Read more

questions were answered. After a few weeks and a couple of short trips there's been no unexpected surprises and everything is operating as it should. Love the spacious lounge area where the drop down bed is, and find the Luton peak a storage bonus, as well as one person sleeping there it still leaves plenty of storage room toward the front.

Reluctant Sale m5 Ovation C Class July 2014 – Purchased our new motorhome just 17 months ago. Absolutely love everything about it. Brilliant design with electronic bed that rises to the ceiling revealing another living area. All the bells and whistles including leatherette seats, bull bar, towbar, camproom (annex), 2 house batteries, diesel heating, solar panels and much more. Replacement… Read more

cost $143,000. Sale price $105,000.

Reluctant sale for health reasons. Only 27000k still has Fiat warranty.

Very happy campers! – Recently sold our 2013 M3 privately and purchased a new M5 as we really like the electric bed design and extra bench space in the kitchen area. Much better use of space. Had a diesel heater, solar and an extra fresh water tank fitted as extras which makes for easier free camping. Outstanding service received from the Pakenham factory as always. We couldn't be happier!

Very Happy Traveller – I bought a new Avan M5 Ovation last year with the electric drop down bed. Could not be any happier with it. Have had a couple of teething problems with it...to be expected, but have had excellent service from the suppliers in Pakenham, when there, but also the interstate agents have been really great to. I researched for 3 years and came up with the Avan due to price, layout and the Fiat Ducato is easy to drive and very economical.

Nice unit – Not a bad unit dispite a few little irritations The screens are flimsy and this needs to be addressed would like this to improve in future vans the black and white interior is refreshing and easy to clean. The slide out bed is great hanging space is poor and is not long enough to hang up most clothes the petrol cap on the Ducati is difficult to open and shut Overall though unit is functional and looks nice.