Academy of Fashion and Styling
1 review
I enrolled in the Academy of Fashion & Styling course but found factual inaccuracies in the content and requested a refund. My first email was ignored, and after following up I was told I’d hear back “shortly.” A week passed with nothing. Only when I stated I’d complain to Consumer Affairs Victoria was my refund quietly processed , with no acknowledgement or confirmation of withdrawal. In my view, the course does not meet professional standards. Prospective students should consider other providers. The providers are rude, and the course does not withstand fact-checking. I added one star for finally giving the refund.
Follow-up · How has your experience been since your original review? Nothing's changed. They refunded me, all done. Top follow-up questions readers have asked about your review: How did they finally refund? - refunded my CC What were the rude interactions like? - what they were like was - well - rude. What was it that they did that was rude? Didn't acknowledge my initial complaint (I had to chase them that they even received it), told me I would hear back 'shortly' (never did, so, no reply), I had to again chase them a week later. They refunded only after I said I would take this to consumer affairs because the content does not meet standards. Just ignoring it and hoping it will go away is not an approach. This suggests that if a student has a problem they haven't encountered, they may just ignore it, and no student should go into a course if the provider is unwilling to acknowledge that the student even raised an issue. Which content was inaccurate? I only got as far as the first part and didn't go any further once I saw that some of the content was not correct. I saw this as indicative of an overall standard. Some of the definitions were inaccurate and not industry-wide terms. Meaning, in order to pass your answers had to exactly match the wording in their lexicon, even though their lexicon was incorrect or partially correct (which can be misleading). A student should be learning industry-wide accepted terms, not just one businesses' idea of them. Some of their questions hadn't been proof-read properly and so read incorrectly, leading to incorrect answers. Students shouldn't have to tease out what is a question really trying to say. On the basis of multiple factual inaccuracies or incomplete definitions, I decided the content wasn't good enough or fit for purpose and did not want to go further only to be learning things that I might not know were incorrect, incomplete or partially correct.
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