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Ace Airport Parking

Ace Airport Parking

4.3 from 133 reviews · View Statistics
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Reviews

4.3
133 reviews
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LEONIE
LEONIEGreater Melbourne (Outer), VIC

Missing this great service

published

We've used ACE every time we travelled. So sad that COVID broke this business.
Our thanks to all the staff who took such great care of us for so many years.
Vale ACE airport Parking - another of the many closed businesses due to COVID.
P.S. if we had lost out $ wise because you closed down and our booking went South, I'd still be saying thanks for the many years of great service and happily have said you're welcome to the final tip.

Incentivised Review No
Jeff
JeffGreater Melbourne (Inner), VIC
  • 12 reviews
  • 8 likes

Sad to hear you went bust

published

Have used this service many times and was very happy- booking some parking for December and just realised they have gone bust. Such a shame and also to hear the people not getting refunds- welcome to COVID times I guess

Incentivised Review No
Monet W.
Monet W.Greater Melbourne (Inner), VIC

SCAM of a company

published

You guys just can’t go into liquidation and not pay people that have paid for your services. Absolute scam this company is. Where is our money. Lawyers are getting involved!

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking
Monet W.
Monet W.

My comments are unfair and unwarranted? This company stole my money and ran with it. This is how to treat your loyal customer base. SHAME ON YOU!

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ripoffsspreets
ripoffsspreetsGreater Melbourne (Inner), VIC
  • 27 reviews
  • 54 likes
  • Verified

No refund yet

published

Cancelled my parking 23/03/2020, was not traveling until 01/07/20, email stating refund within 2-3 days and a month later still no refund, have sent 3 emails and they have been ignored. Wont book again with this lot, also everybody that has not received a refund can legally sue this company not only for the full amount but also interest on your money, i am intending to do this as this company has not refunded a cent.

Incentivised Review No
ripoffsspreets
ripoffsspreets

More to the story above if you paid using credit card? Get your bank to do a charge back. You can access this online or ring your bank.

ripoffsspreets
ripoffsspreets

Ace Airport Parking have removed their face book page so nobody can contact them as they do not respond to emails.

Manish
ManishGreater Melbourne (Outer), VIC
  • 7 reviews
  • 4 likes
  • Verified

ACE Airport Parking

published

I have used the Airport parking many times, never had issues, very prompt service, and at reasonable and competitive pricing. Without hesitation would like to use it again when required. Thanks to the team!

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking

Hi Manish, this is Ace Airport Parking and we are located in Tullamarine, not Box Hill.

Manish
Manish

Sorry, this was meant for Box Hill - but i couldn't find a section for that. I never had issues at the ACE Airport parking, have used it many times. I will try and move it to the correct section.
Thanks.

Ace Airport Parking
Customer Service ManagerAce Airport Parking

Thanks Manish, perhaps you would like to amend your review to reflect your opinion of the company Ace Airport Parking instead?

dman
dmanVictoria
  • 8 reviews
  • 1 like

Unresponsive

published

Cancelled on the 1st April due to COVID19. Have yet to receive a refund. No response to email or phone calls. Unacceptable. Even if with the current situation, if a refund will take 28 days or more, this should at least be communicated. No information or responses is extremely poor business approach. You need to stop advertising that it takes 3 business days to refund. That is a lie.

Facebook page has been taken down too. Will be getting in touch with Consumer affairs to lodge a formal complaint.

Ace Parking - if you at least post a "Due to COVID19, refunds will be processed within .... ". This will boost customer confidence. The stress you are causing your customers is shameful.

Incentivised Review No
Prabaharan M.
Prabaharan M.Victoria
  • 2 reviews

Cannot contact them

published

Parked car and postpone due to travel issues now cannot contact them several calls emails nothing works
When you call the recording says send
E mail, after 3 email still no reply when call recording go on saying our friendly staff will with you as soon as Soon as possible but no one picks up
Did wrong by parking at this place
I did Park many times here
Understanding the current issue but they are even not bother to reply E mail to advise when can I take my car
No more parking here in future

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking

Hi Prabaharan, In looking at your email correspondence with us, we have called you and left VMs and responded to each of your emails, including arranging the collection time for your vehicle in a few days.

stevefsmith
stevefsmithGreater Melbourne (Outer), VIC
  • 2 reviews

Do not pay full refund when flexi-cancel is paid for

published

Close to the airport, attractive prices, clean buses, friendly staff. All good until there is an issue

Unfortunately, when I paid for flexi-cancellation, cancelled and did not receive the refund, they were impossible to deal with. They continuously said they paid it regardless of what my bank transaction record showed.

To add insult to injury, their terms and conditions provide no reference to flexi-cancellation meaning, they can choose to not give the full refund and there is nothing you can do as you have agreed to the terms and conditions.

I and my team will not be using the services again.

Incentivised Review No
ChY
ChYGreater Melbourne (Metropolitan), VIC

Cannot get full refund due to corona virus

published

In the event of recent corona outbreaks in Korea and Japan (which escalated over the weekend) even if you booked your carpark with ace only days ago, you cannot get back all your money if you decide to cancel. So pick wisely! We didn’t even use your product and it’s unsafe for our young kids to travel at this stage. I’d expect Amazon type level of customer service and sympathy but not with Ace’s team. Disappointed.

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking

Hi Chy, we are sorry to hear about your experience. Should you wish to discuss more, please do email us at @info@aceairportparking.com.au.

ChY
ChY

We did! Over three emails. We just heard back from Expedia- they will fully refund us on all our non cancellation accomodations, and that's really great.

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Excellent, hassle-free service

published

Used Ace for the first time recently and was very pleased with their service. We left our car with them for 2 weeks while we went overseas and all went very smoothly. They made it very easy - friendly, helpful service and prompt shuttlebus.

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking

Thank you, Sue, for your positive feedback. Here at Ace Airport Parking, we aim to assist you to make your trips as convenient as possible. We look forward to seeing you again.

Margie V
Margie VGoulburn Valley, VIC

Provides a relaxing holiday

published

Always come back from holidays with peace of mind, and very friendly drivers picking me up within minutes of calling them. And my car is exactly as I left it.

Ace Airport Parking
Customer Service ManagerAce Airport Parking

Hi Margie, we appreciate your kind review. We pride ourselves on our customer service and we are so pleased to hear that your journey went so smoothly. We welcome you back when you are next flying from Melbourne.

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The reviewer stated that an incentive was offered for this review

bernard ching
bernard chingGreater Melbourne (Inner), VIC

Great park

published

Great park, good value. Good prices. Will use them again. Easy to find, quick print out of ticket and fast driver pickup. Drop off to terminal in only a few minutes

Ace Airport Parking
Customer Service ManagerAce Airport Parking

Thank you, Bernard, for your 5-star rating. Here at Ace Airport Parking, we aim to assist you to make your trips as convenient as possible. We hope to see you again.

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The reviewer stated that an incentive was offered for this review

Jeenal
JeenalGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very Convenient

published

Amazing service. Very friendly and helpful staff. Very conveniently located and the pick up and drop off from the parking to the airport hardly takes a few minutes. Highly recommended

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking
Steve
SteveGreater Melbourne (Outer), VIC

Great Service

published

We have used this service multiple times over the years and find the company second to none.
They make travelling easy and give you peace of mind with your vehicle

Incentivised Review No
Ace Airport Parking
Customer Service ManagerAce Airport Parking

Thank you so much for your feedback, Stephen. We always want to be better and your review helps us accomplish that. Thanks again and hope to see you again soon!

Kel M.
Kel M.Melbourne
  • 7 reviews
  • 1 like
  • Verified

Secure and excellent service

published

Used the service a couple time, the location is easy to access, secure. Our car got a flat battery when we come back, they are really helpful and help us to jumpstart the car too. Ace Parking is a much affordable option compare to parking at airport and provide similar convenience.

Ace Airport Parking
Customer Service ManagerAce Airport Parking

We pride ourselves in providing excellent service and going the extra mile for our customers. Thank you for the awesome review Kel!

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The reviewer stated that an incentive was offered for this review

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Details

CategoryServices
Discontinuation dateMar 2020

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