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Aidacare

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Reviews

Review distribution

5 star
2
4 star
1
3 star
0
2 star
1
1 star
7

Linda Ray

Linda RaySouth East Queensland, QLD

Apalling service don't buy from these people

published

My mother ordered a scooter from the Acacia Ridge store. She had a demonstration on December 20th 2018 and ordered it and did not get her mobility scooter until June. She received no notice of delivery so was not there when it arrived. It was not set up. After repeated phone calls an appointment was made on 1 August which she had to cancel due to unexpected surgery. She was advised a new appointment would be made to set up and show her how to use it. A follow-up phone about 3 weeks ago and again she was assured an appointment would be made. Apologies were offered for the terrible service. Nothing has occurred since this time. I will be taking the matter up with the Office of Fair Trading.

Customer Service
Store LocationAcacia Ridge
1 comment
Aidacare
Sam C.Aidacare

Red

RedSouth East Queensland, QLD

Service is disgusting

published
Customer Service
Return Claim MadeNo
1 comment
Aidacare
Sam C.Aidacare

Agent Smith

Agent SmithBallarat

  • 4 reviews

Unethical Company, deceitful and dishonest. Their reputation on Seek is deserving.

published

I went to the Brunswick head office for an interview. They are currently advertising for Technicians. They advertised the job at a certain salary, but when I arrived and interviewed I found them to be including a company vehicle in the salary and paying a dismal wage as a result. Even though I specifically told the job agency I wasn't interested in poor wages, they still mislead me and I drove 3 hours return for this interview. A disgusting way to deal with anyone and I hope your company treats it's customers better than it's staff.

Rocketeer

Rocketeer

  • 11 reviews
  • 11 likes

Terrible Service

published

Eric Syd

Eric SydTewantin

  • 4 reviews

AIDACARE Poor service and paid in full before they complete or supply - don't know their job- never

published

Ordering of parts

published

Needed a hanger moulding part and staff said should take 3-5 days. Its been 3 weeks haven't heard back after numerous attempt to follow up.. staff sloppy & disinterested


David Ritchie

David RitchieBeauty Point

They came to my assistance.

published

The staff at Kings Meadows Aidacare in Tasmania went out of their way to ensure my needs were met.
The service I received was professional caring and efficient and I would highly recommend the staff and management.


Alf Mittelsmerz

Alf MittelsmerzAdelaide

  • 8 reviews
  • 3 likes

Aidacare - Great service

published

I guess people who've been let down have a greater incentive to write a review, but every now and again you meet with great service that definitely deserves a very positive review.

A family member who is a long time wheelchair user needs a replacement for an ageing electric wheelchair and was having enormous trouble finding a suitable one, because of very specific needs. Fortunately Aidacare in Adelaide offer a magnificent service where their OT Lorien will bring a demo wheelchair to the home to check its suitability where it is likely to be used most. Lorien visited for two hours and was enormously thorough and practical. The result is a specification that is ideal.

Return Claim MadeNo
4 comments
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz

A year later the service by Aidacare still stands out above the rest and this particular Otto Bock B400 has been life-changing. Because of its speed and compactness, it has proved to be a great allrounder.


Bozzie22

Bozzie22Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 2 likes

Great resolution

published

After my previous review regarding my frustration with my and my OT’s after sales dealings regarding a second cushion covers not received I have great news.
I was contacted by head office who went through the process that should have been undertaken initially and I finally have my cover.
While you can’t always rely on having great staff interactions I am very impressed with the follow up and resolution that ultimately occurred.
I now say give aidacare a go

gvanrensburg

gvanrensburgVictoria, Australia

Worst customer experience ever in my entire life

published

I rented a wheelchair for my mother in law for two weeks. The people on the phone were gruff, the people in the warehouse took 20minutes to serve us even though they said it would be ready at a particular time and nearly one hour to return it. Despite complaining there was no acknowledgement of their negligence. The actual product was good but if you can find somewhere else, go there!


Lynne S

Lynne S

  • 4 reviews
  • 17 likes

WARNING ABOUT PRODUCTS PASSING SAFETY BUT UNSAFE

published

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