Service is disgusting
ACACIA RIDGE: Abysmal phone service and maintenance services with promises to call back and then no one does. I've had to ring 7 times to chase this matter up over 3 weeks now. Phone calls are not returned.
Mechanic finally comes Monday. He fixed it only for it to break again with the same thing 2 days later. Another phone call back for him to come back and another 2 days waiting for someone to call. I ring again mid afternoon Tuesday to be told someone will ring me back and I said no I will sit and wait for someone to talk with me now. I waited 15 min and was told someone would be out either Wed or Fri, they will call and let me know when they have a time.
Wednesday came and went, no call. Today is Friday no call, no mechanic. So I call again at 1.30 to be told we will ring you back. An hour later call (first ever returned call) comes to tell me I wasn't even on the mechanics list for Wed or Fri because they forgot to add me and it's their fault and an apology was given. This is so frustrating and upsetting. They don't have a time now until Tuesday so more waiting. Three weeks, two apologies, one mechanic and no fixed chair. Losing 2 days each time with weekends thrown in. I will never deal with this company again because of their incompetence and seeming lack of care. Absolute time wasters.
Unethical Company, deceitful and dishonest. Their reputation on Seek is deserving.
I went to the Brunswick head office for an interview. They are currently advertising for Technicians. They advertised the job at a certain salary, but when I arrived and interviewed I found them to be including a company vehicle in the salary and paying a dismal wage as a result. Even though I specifically told the job agency I wasn't interested in poor wages, they still mislead me and I drove 3 hours return for this interview. A disgusting way to deal with anyone and I hope your company treats it's customers better than it's staff.
This store (Toowoomba) seems to be one of those businesses that sees the NDIS as a cash cow.
My OT ordered on my behalf a motorized scooter, memory foam mattress topper and walking stick and that is when the trouble started.
On the first attempt to deliver the topper and stick it was discovered that the items were not what we ordered and hen this company was informed they tried to spin the blame back on me the customer.
5 weeks later the proper items where delivered after we continually chased them as they made no attempt to keep us informed of what was happening.
My OT and myself constantly rang to find out when the scooter would be delivered as they had taken the funds many weeks earlier, they again continued to ignore my OT and in the end it took me ringing them and explaining I would be formalising a complaint to the NDIA before they agreed to deliver the scooter.
It would be my advice that if you require assistive equipment do not use these people.
AIDACARE Poor service and paid in full before they complete or supply - don't know their job- never
A $15,000++ electric wheelchair from Aidacare and we have issues with charging the batteries and they refuse to rectify the problem saying it is not their problem but the manufacturer but the manufacturer says it is the retailers responsibility to fix the issue for the retailers customer.
When they supplied the chair they were supposed to supply clamps to hold the seat. The retailer didn't bring the clips and took them off my manual wheelchair. Aidacare latter brought only two of the clamps for a four clamp seat. Very disappointed.
The chair itself is poorly designed and the steering is not intuitive - it can't be easily reversed - very poor design. Because the agent could not manoeuvre the wheelchair we requested a steering lock which Aidacre did not fit and they latter wanted to charge $959 instead of the original $670 quoted QTE000268144.
The manager has been rude and abrupt not wanting to make the required changes and seems happy the chair will run for only an hour per charge where it should get 20km to 25km (2 to 2.5 hours of running). The charger can not complete a charge and while the local agent wanted to fix the issue, the manager wants it dropped.
The matter was taken to fair trading and Aidacre refused to co-operate. Next viable option is the Magistrates Court.
Do not deal with these people - they are not familiar with their product, the agent that tried to fit the chair couldn't do it properly and they are in no hurry to do the right thing.
Ordering of parts
Needed a hanger moulding part and staff said should take 3-5 days. Its been 3 weeks haven't heard back after numerous attempt to follow up.. staff sloppy & disinterested
They came to my assistance.
The staff at Kings Meadows Aidacare in Tasmania went out of their way to ensure my needs were met.
The service I received was professional caring and efficient and I would highly recommend the staff and management.
Aidacare - Great service
I guess people who've been let down have a greater incentive to write a review, but every now and again you meet with great service that definitely deserves a very positive review.
A family member who is a long time wheelchair user needs a replacement for an ageing electric wheelchair and was having enormous trouble finding a suitable one, because of very specific needs. Fortunately Aidacare in Adelaide offer a magnificent service where their OT Lorien will bring a demo wheelchair to the home to check its suitability where it is likely to be used most. Lorien visited for two hours and was enormously thorough and practical. The result is a specification that is ideal.
After my previous review regarding my frustration with my and my OT’s after sales dealings regarding a second cushion covers not received I have great news.
I was contacted by head office who went through the process that should have been undertaken initially and I finally have my cover.
While you can’t always rely on having great staff interactions I am very impressed with the follow up and resolution that ultimately occurred.
I now say give aidacare a go
Worst customer experience ever in my entire life
I rented a wheelchair for my mother in law for two weeks. The people on the phone were gruff, the people in the warehouse took 20minutes to serve us even though they said it would be ready at a particular time and nearly one hour to return it. Despite complaining there was no acknowledgement of their negligence. The actual product was good but if you can find somewhere else, go there!
WARNING ABOUT PRODUCTS PASSING SAFETY BUT UNSAFE
I was delivered a wheelchair from Aidacare, through my Occupational Therapist and Service Provider. It was a rental... - NOW THIS WHEELCHAIR HAD GONE THROUGH SAFETY CHECK IN SYDNEY - THEN SAFETY CHECK IN BRISBANE - SAFETY CHECK ON GOLD COAST AND ALSO AGAIN BY MAINTENANCE MAN !!!!! THIS IS TERRIFYING !!! HOW DID IT GET THROUGH AND GET TO ME AND THEN PASSED AGAIN AND CAUSED ME LOTS OF PAIN !!!?????
THIS DOES NOT SAY MUCH FOR THEIR SAFETY CHECKS BEFORE GIVING CLIENTS ITEMS.... PLEASE PAY THE EXTRA AND HAVE YOUR OCCUPATIONAL THERAPIST CHECK ANYTHING YOU GET FROM THERE.
I have chronic pain and cannot sit or stand for too long and it is very difficult to find something comfortable for me. This wheelchair was actually comfortable. The first time we used it my carer took it out of the car at John Flyn hospital and one of the wheels came off, so she fixed that.
i had the maintenance man look at it and he gave the "all go ahead" with it. I was on double my pain killers as I had a fall. I actually sat on the wheelchair at the computer, as I cannot sit at the computer for more than a few minutes usually. I noticed that the pain on the inside of both my legs going up to my groin was badly aggrivated. My son looked at the wheelchair -
THE FEET WERE AT DIFFERENT HEIGHTS - IT NEEDED AN ALAN KEY TO FIX but we couldnt fix it
THE BACK WAS TORN AND NOT ATTACHING WITH THE BOLTS
IT WAS TOTALLY UNEVEN AND HAD CAUSED MY CONDITION TO BECOME VERY AGGRIVATED AND PAINFUL AND I WAS UNABLE TO WALK AT ALL.
I rang Aidacare and the lady said that she had 2 wheelchairs coming from Brisbane and would have one of them brought out to me. They left it at my front door - it had a velcro strap missing from one of the feet and seemed out of balance plus this was the type of wheelchair that really hurt me. that was a Friday morning and I needed a wheelchair to get to the Doctors - but I was told that they would come out on Monday... so I went through a lot of pain and walked with my Wheelie Walker
On Monday when the man came out - he wouldn't fix the first chair that was comfortable informing me it was broken.... and he took the other chair.
There was no apology - no offer of compensation for it hurting me - but he finally did admit it was scarey.
A lot of "Aged Care and Disability Prvoders" use this company !!!! THIS COMPANY NEEDS TO BE LOOKED INTO ... AND THEIR HOME PAGE ABOUT EVERYTHING TESTED ETC .. WELL...
I feel so scared for the elderly out there who are delivered faulty equipment and who do not voice up ... Please, use your voice - you are not being a "hassle" you are helping all others that this happens to and also showing them to voice up as well.
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