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Aidacare
1.5 from 22 reviews · View Statistics

Reviews

1.5

22 reviews
  • Product Quality
    1.3 (4)
  • Return Claim MadeYes (2) · No (9)
  • Customer Service
    1.1 (10)
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Lynette Winter

Lynette WinterMid North Coast, NSW

  • 2 reviews

Coffs Harbour store fail

published

Very frustrated by the poor service at Coffs Harbour store yesterday. Not only were staff unable to access the history of my mother’s purchase of a mobility scooter in their records (because details are not kept under customer names ??!!), but they were also disinterested in Mum’s problems with her scooter. They were too busy doing stocktake. In May. What? They took her $ when Mum bought a scooter, but no support 12 months later. Do not recommend. There are other providers. Go there.

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shayanne

shayanne

  • 5 reviews
  • 1 like

dont care

published

my OT went to one of there stores to enquire about a wheelchair for me they didnt care about tryling one for me discusting never go there

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Felichad

Felichad

  • 2 reviews

At our wits end !

published

Paid for a wheelchair nearly three weeks ago on the basis of a two week delivery. We are now demanding a refund as the Cardiff store has,
despite promises, failed multiple times to call, or email us back, about a delivery date. No way to treat the disabled.
Update April 21st.... Office Manager has said we will get a refund. We didn't want to wait until end of May for the order to arrive. If, when we had placed the order they had informed us of a 10 week wait, we would not have proceeded.

Incentivised ReviewNo
Store LocationCardiff, NSW
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Leanne

LeanneSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Total Waste of time and effort

published

I first contacted the store by phone and found Stephen at Blacktown to be very helpful over the phone. I later Emailed the manager at Seven Hills to confirm the smaller 2 chair types that my mother needed would be there. Reply was yes come in and try them out. Turned up days later to only one chair available. The logistical effort to get my mother down there was hard. My time was wasted with an excuse that some truck was running late. I had emailed to confirm that the 2 chairs would be there. The help I did get was very underwhelming, figure the controls out for yourself. I didn't have a good feeling about the outcome of ordering anything so have bought from another company.

Customer Service
Incentivised ReviewNo
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Disillusioned

DisillusionedSouth Australia

Very poor service and lacking empathy

published

I have had nothing but unreasonable delays, orders for customised items being lost and lack of attention to detail re assessing our needs. Administration staff lack empathy are not prepared to follow up or escalate urgent needs. Communication with us as NDIS participants is appalling

Customer Service
Incentivised ReviewNo
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kmo

kmo

  • 2 reviews

Disrespectful

published
Customer Service
Incentivised ReviewNo
Store LocationToowoomba QLD
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Stephen S.

Stephen S.Sydney Surrounds, NSW

  • 3 reviews

Never got close to it

published

I rang them to verify they had the item (mobility scooter bag) and check the price item SCA668340
Went in to put an order against my NDIS plan. They wrote notes and told me they would fill out the paperwork later. Many days later they delivered the wrong bag, a much smaller one. I sent it back. They wanted my email so they could discuss selling me another bag. Then they wanted another $80 for the same bag

Incentivised ReviewNo
Return Claim MadeNo
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Oldboy

OldboyMid North Coast, NSW

  • 12 reviews
  • 3 likes

Update of FIRST Review

published
Customer Service
Incentivised ReviewNo
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1 comment
Oldboy
Oldboy
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Poor quality product, poor quality service

published
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Beware

BewareQueensland

  • 3 reviews

What a joke someone is going to get hurt through there negligence

published
Product Quality
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Frustrating and incompetent

published

My profoundly disabled client has been in a broken chair(that Aidacare managed to make worse), now held together with gaffa tape and luggage strap whilst the 12 month plus wait for electric chair (paid in full upfront big $) ...where is the care in Aidacare?????

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Aidacare
Sam C.Aidacare
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Linda Ray

Linda RaySouth East Queensland, QLD

Apalling service don't buy from these people

published

My mother ordered a scooter from the Acacia Ridge store. She had a demonstration on December 20th 2018 and ordered it and did not get her mobility scooter until June. She received no notice of delivery so was not there when it arrived. It was not set up. After repeated phone calls an appointment was made on 1 August which she had to cancel due to unexpected surgery. She was advised a new appointment would be made to set up and show her how to use it. A follow-up phone about 3 weeks ago and again she was assured an appointment would be made. Apologies were offered for the terrible service. Nothing has occurred since this time. I will be taking the matter up with the Office of Fair Trading.

Customer Service
Incentivised ReviewNo
Store LocationAcacia Ridge
1 comment
Aidacare
Sam C.Aidacare
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Red

RedSouth East Queensland, QLD

Service is disgusting

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Aidacare
Sam C.Aidacare
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Agent Smith

Agent SmithBallarat

  • 5 reviews
  • 2 likes

Unethical Company, deceitful and dishonest. Their reputation on Seek is deserving.

published

I went to the Brunswick head office for an interview. They are currently advertising for Technicians. They advertised the job at a certain salary, but when I arrived and interviewed I found them to be including a company vehicle in the salary and paying a dismal wage as a result. Even though I specifically told the job agency I wasn't interested in poor wages, they still mislead me and I drove 3 hours return for this interview. A disgusting way to deal with anyone and I hope your company treats it's customers better than it's staff.

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Rocketeer

Rocketeer

  • 14 reviews
  • 16 likes

Terrible Service

published
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Eric Syd

Eric SydSouth East Queensland, QLD

  • 8 reviews
  • 13 likes

AIDACARE Poor service and paid in full before they complete or supply - don't know their job- never

published
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Ordering of parts

published

Needed a hanger moulding part and staff said should take 3-5 days. Its been 3 weeks haven't heard back after numerous attempt to follow up.. staff sloppy & disinterested

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David Ritchie

David RitchieBeauty Point

They came to my assistance.

published

The staff at Kings Meadows Aidacare in Tasmania went out of their way to ensure my needs were met.
The service I received was professional caring and efficient and I would highly recommend the staff and management.

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Alf Mittelsmerz

Alf MittelsmerzAdelaide

  • 17 reviews
  • 3 likes

Aidacare - Great service

published

I guess people who've been let down have a greater incentive to write a review, but every now and again you meet with great service that definitely deserves a very positive review.

A family member who is a long time wheelchair user needs a replacement for an ageing electric wheelchair and was having enormous trouble finding a suitable one, because of very specific needs. Fortunately Aidacare in Adelaide offer a magnificent service where their OT Lorien will bring a demo wheelchair to the home to check its suitability where it is likely to be used most. Lorien visited for two hours and was enormously thorough and practical. The result is a specification that is ideal.

Incentivised ReviewNo
Return Claim MadeNo
4 comments
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz
Alf Mittelsmerz

A year later the service by Aidacare still stands out above the rest and this particular Otto Bock B400 has been life-changing. Because of its speed and compactness, it has proved to be a great allrounder.

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Bozzie22

Bozzie22Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 2 likes

Great resolution

published

After my previous review regarding my frustration with my and my OT’s after sales dealings regarding a second cushion covers not received I have great news.
I was contacted by head office who went through the process that should have been undertaken initially and I finally have my cover.
While you can’t always rely on having great staff interactions I am very impressed with the follow up and resolution that ultimately occurred.
I now say give aidacare a go

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Page 1 of 2

Questions & Answers

LindaJ

LindaJasked

Physical store

Please tell me why nobody has contacted me regarding the disgusting chair that should be perfect for $4,700+ but it is so uncomfortable and nothing like what I sat on in the Cheltenham store because that was the most comfortable chair I have ever sat in. Why? Please tell me why? I will take this to the media and to consumer affairs and my disability advocate.

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