Aidacare

I’d like to thank Sabbir and the great team for taking the time to understand our needs and providing practical solutions without overcomplicating the process. It was a great experience working with such a knowledgeable and supportive team. We were able to attain an an affordable product and they made sure we were happy. Couldn't be happier with their service and encourage anyone to visit them in person. Show details

We picked up a scooter late one Wednesday. A few weeks later we could return it, but not on Tuesday afternoon: the store closes at 4:30. On Wednesday morning they added anothe rweek of charges. So I had it for less than 6weeks, but was charged for 7. A RIP-OFF. Do not deal with people of businesses like this. They are set up to gouge every… Read more

customer for every cent, all under the fake veneer of "helping". It must be hard for honest employees in a business with those ethics.

Rude staff members, fail to refund blaming computer problems…was asked to leave the store after asking to speak to someone who could resolve the issue after attending 5 times over the week. have been told it will take over 3 weeks to process a refund and need to submit a request through their head office. Don’t trust anything they say. Show details

I found Noura of Sales support rude to the point of abusive. A company is judged by its staff and I will make sure NDIS will never use aidacare on my daughter's behalf again.

Ordered an over bed table prior to Christmas, it was urgently needed, I was asked to pay in full as a private customer. Was told the table was in in the warehouse and just needed to be transferred for me to pick up from the store, I would have it in a few days. I contacted the store and went in again prior to Christmas to be told it was on back… Read more

order and nothing could be done until reopen in January. I asked the order was marked as urgent. Still not having any contact from Aidacare I called today the 13th January (my 5th contact to the store). They could not even find the order! Eventually I was called back to be told it was delivered 4 days ago, the warehouse just needed to dispatch it. I said this was not good enough as it was an urgent order for an end of life patient I needed it today as I have already waited weeks and nothing has progressed. I was told they would call me back. I was called back again when they confirmed the order was at warehouse and it would be sent to their store for pick up in approximately 4 to 5 days! The warehouse is 1 hour away! This order was urgent. I was told it was at the warehouse when I purchased it weeks ago. I asked why this could not be sent by courier today as I have been messed around and given the same story for weeks with no progress. Again I was told they would call me back after speaking with a supervisor. I am still waiting. Unfortunately the patent in need does not have the privilage of time. The lack of service and care is disgraceful.

I was buying a mobility scooter for my wife and trying to have it by xmas. It was not looking promising due to time frame and time of year. After explaining to Tracey that my wife is now pallitive care and I look after her at home. I needed the scooter so my wife could interact with the family in the yard... we have small acreage . This would be… Read more ·  1

our last xmas together. Tracey could not have been more helpful and intent on getting us the product on time. Tracey was able to successfully supply the scooter by xmas. It enabled my wife for the first time in 12months to move independantly in the yard and interact with the children. I cannot express the happiness shown by my wife. I am so thankful to Tracey and her staff.. for supply and delivery.. setting scooter up for my wife and the compassion and sincerity shown by every one in the store who became involved. We have celebrated xmas 3 times this year to keep the numbers down so every one could spend quality time with my wife without problems with oxygen etc... which is mounted on scooter. I tried several suppliers and Aida Care stood out as the one to do business with. Great products .. range.. and advice. . and most of all patience. Thankyou Aida Care for making this transaction as smooth as you did.

I don’t even know where to begin with Aidacare – they are simply amazing! From their deep knowledge of their products to their outstanding customer service, they truly go above and beyond to make every interaction seamless and enjoyable. Their team, including Kirsten, Lakin, and Stacey, are incredible. Every person I’ve dealt with has been… Read more ·  1

exceptional. They don’t just help – they genuinely care.

Their dedication is unmatched. They’ve stayed on the phone to provide directions, delivered products personally when needed, and always ensured we had everything sorted. Stacey even stayed late after work without ever mentioning it, putting our needs first. It’s rare to find such a professional and trustworthy team.

As for the products – functional, stylish, and downright impressive. I never thought I’d be jealous of hospital beds or massage lift chairs, but Aidacare has managed to create products that combine practicality with a touch of elegance. Even their walkers are cool! Every item has been a joy to use and has made life significantly easier for my parents.

I almost feel sad that we currently have everything we need because I’ll miss working with this wonderful team. If you’re considering Aidacare, don’t hesitate – go there now! You’ll be incredibly fortunate to experience their exceptional service and products. I can’t recommend them highly enough!

Hello,I don't understand how there could be any negative reviews at all about Aidacare. I cannot tell you how much these guys have changed my life for the better! The service is actually incredibly good and their patience is outstanding. Laiken at the Moorebank store is my hero. Show reply

Fantastic service and product from the innisfail store - all the staff and repair staff are just fantastic - I love my scooter and will soon be buying a fleet of them and aidacare can rent them out for me - that is how much I am happy with the prida best and most expensive scooter there is - you get what you pay for - all these negative people… Read more ·  1

should just think of us disabled people and how hard it is not only to get good service but a great product to go with it - well done team at innisfail and the general manager that I spoke to there is so helpful as well!!!! Go team aidacare!!!!

Samantha has been very helpful, she responded quickly and really tried to help customer, so quick delivery, delivery guy is friendly, very good quality, we are happy with the whole experience.

Have hired multiple times for holidays, and EVERY time have has missing items, after continually confirming that all items will be delivered. Delivery over 2hrs late just arriving in time for carers to help. Constantly causing anxiety to clients and family members due to incorrect and missing items. This company has 1 job to do and that is to… Read more

correctly supply equipment to people that require these items for day to day living and it's is unacceptable that they can't even do that with ease and guarantee! Using poor excuses everytime to fullfill a contract and using "sorry" as an excuse for incompetence! Something needs to be done with the reputation they have! Has NDIS considered investigating this company?? Being told by a delivery driver (which is not their fault) that nothing can be done because its 5pm and the warehouse is now closed and so is the office is NOT good enough!

When my Mother required a mobility device, I turned to aidacare. It wasn’t long till I realised I was dealing with an unreliable and incompetent business. Their communication was nonexistent which was very frustrating. After that I went to County Care Group in the Illawarra region (unfortunately not many options) who were very much the opposite to… Read more

aidacare. They couldn’t have been more helpful and they answered the phone whenever I called them. Long story short…look for any other company other than aidacare to save yourself much frustration!

Cool colours and lightweight from aidacare. It’s easy to manouvre. The customer service is not great. The product arrived two weeks later than it was supposed to which caused a lot of issues as I needed to move around. And it was only after a lot of hassling that I got it delivered in the time that it did

In the 17 years of building and equipment management that i have worked, i have never come across a business that is so poorly run like Aidacare. They have purchased all the other competing businesses and crippled consumer choice. it unfortunate that i am forced to use this company. It's as if they don't employ managers cause the consumer is… Read more

forever having to chase up answers and equipment, it almost makes this pretend position redundant cause the paying customer works for them for free. The don't even respond to their Servicensw@ email address. It's absolute madness. i could go on but i'll leave it at that for today.

Whats the point of saying you’ll price match the same product thats cheaper at another store and when you find out the price is really low you just go oh, yeah, we’re not going to price match that then just go silent. Like not even a oh, we could maybe do this price. Not just oh we cant match that low price therefore we wont even considering lowering our price at all.

Bought a lift recliner chair from them and within 12 months the vinyl was cracking and just over 2 years old the recliner stopped half up, half down and my elderly father had to struggle to get out of it. Rang several times to the service department, all calls went to voicemail and nobody returned the calls. When I eventually got through they said… Read more

i had to email the details through. I emailed through the website and then rang to make a complaint got put back through to service and they said they would email a job ticket to get a call out sorted. No emails or messages received from either the website or service department. Spoke again to them and they say they have no record of my correspondence. Still trying to get it fixed. Do not buy anything from them that requires after sales product support.

Very quick to take tax payer money from the NDIS. Terrible when it comes to warranty claims with no understanding of how difficult it is for severely disabled people to be left without their mobility support. Poor communication, no follow-up unless chased, patronising approach. Would never deal with them unless we had to.

Assisted Nazareth House with an art competition by generously donating a four-wheeled-walker for us to raffle off. Absolutely fantastic staff to deal with, very grateful and proud to have them as part of our Tamworth aged care community services. Show reply

I have been trying for more than a week to contact the dispatch team at Aidacare to arrange delivery of a bed (paid for). I have endured long periods on hold and have only ever been able to leave messages and none of these messages has resulted in a call back.

I'm greatful for the wonderful support and help in getting dad bed comfortable for his mobility and heath needs . Deborah Azar from Bankstown store went above and beyond her job description to help dad and mum get the beds for there mobility to make there life but easier .god bless her and her helpful staff ... Show details ·  1

Purchased an Aspire HS589 Mobility Scooter. I have owned it for 1 year & use it approx 2-3 times a week for quick trips to the local shops; so far it is on its THIRD set of batteries. The seat is of poor quality, resulting in uneven padding between the left & right side of the seat, this has resulted in tearing of the upholstery & sitting on an… Read more

angle with a spinal cord injury is far from desirable & is uncomfortable & painful, I weigh less than half of the maximum weight capacity. Aidacare will not rectify the seat issues. Waste of money.

I am an Occupational Therapist and I contacted Aidacare to arrange a service on a power wheelchair for my client. After waiting on hold for 15 mins I spoke with a staff member at Coopers Plains who advised that they would call me back to arrange this on the same day. I was not called. I called Aidacare again on the next day and waited another 15… Read more

mins for someone to answer the phone. I pointed out that I had not been called back as advised. I was then advised that my request would now be a priority for a call back today, and the service manager would be advised of my disappointment. By 4pm today I still had no call back from Aidacare. My client is confined to home because his wheelchair needs to be serviced and every day is a delay for his community access. This isn't the first time that I have had issues with Aidacare's customer service. I suggest other people find other companies for equipment repairs and servicing.

Outstanding Service and Product Range_ Cheltenham store, Victoria Amazing staff – knowledgeable, supportive, courteous, and genuinely friendly. This has been one of the best experiences we’ve had with any service organisation of any kind. The team demonstrates a clear understanding of the needs of people with physical limitations and goes above… Read more ·  1

and beyond to provide guidance and support. Special gratitude to Jackson and Gulmire in that store. These staff members have shown incredible patience, compassion and willingness to assist and deliver the outcome we need.

The range of products is excellent — functional, stylish, and thoughtfully designed to help individuals live as normal and comfortable a life as possible. I was genuinely impressed by both the quality and practicality of the items available.

Highly recommend this business and, more importantly, dealing with these staff members.