Poor quality product, poor quality service
Purchased an Aspire day chair in November 2018 after having a spinal fusion. It was quite expensive but decent for the minimal use it received. It has always been taken care of and treated well. In the last few weeks, the material on the arms started to crack and chip.
My first contact via the web to have this looked at resulted in a call and a time for an inspection was organised. I took half a day off work to make sure I was home. I received a call in the morning that the appointment was cancelled and to call back to make another appointment....
What a joke someone is going to get hurt through there negligence
My ot arranged for me to test the equipment at home which was all good now that things are wrong they dont care at all been trying to arrange to get them to look at there problems that have been waiting nearly a month . And got told on the first time ringing that they would be here by end of week as travel past my house weekly to other clients but never happens . The hoist only got used for a week before spanner light came on and stays on . Dropped off a toilet shower commode and the wheel was about to fall off still don't care at all . And ...my manual wheelchair seat cushion is to long and hurts my knees . The wheelchair is to wide and the headrest bracket was put on so it was pushing into your back . So please do yourself a favour and stay away its not safe and don't care at all or would stand behind there products especially when new
Frustrating and incompetent
My profoundly disabled client has been in a broken chair(that Aidacare managed to make worse), now held together with gaffa tape and luggage strap whilst the 12 month plus wait for electric chair (paid in full upfront big $) ...where is the care in Aidacare?????
Apalling service don't buy from these people
My mother ordered a scooter from the Acacia Ridge store. She had a demonstration on December 20th 2018 and ordered it and did not get her mobility scooter until June. She received no notice of delivery so was not there when it arrived. It was not set up. After repeated phone calls an appointment was made on 1 August which she had to cancel due to unexpected surgery. She was advised a new appointment would be made to set up and show her how to use it. A follow-up phone about 3 weeks ago and again she was assured an appointment would be made. Apologies were offered for the terrible service. Nothing has occurred since this time. I will be taking the matter up with the Office of Fair Trading.
Service is disgusting
ACACIA RIDGE: Abysmal phone service and maintenance services with promises to call back and then no one does. I've had to ring 7 times to chase this matter up over 3 weeks now. Phone calls are not returned.
Mechanic finally comes Monday. He fixed it only for it to break again with the same thing 2 days later. Another phone call back for him to come back and another 2 days waiting for someone to call. I ring again mid afternoon Tuesday to be told someone will ring me back and I said no I will sit and wait for someone to talk with me now. I waite...
Unethical Company, deceitful and dishonest. Their reputation on Seek is deserving.
I went to the Brunswick head office for an interview. They are currently advertising for Technicians. They advertised the job at a certain salary, but when I arrived and interviewed I found them to be including a company vehicle in the salary and paying a dismal wage as a result. Even though I specifically told the job agency I wasn't interested in poor wages, they still mislead me and I drove 3 hours return for this interview. A disgusting way to deal with anyone and I hope your company treats it's customers better than it's staff.
This store (Toowoomba) seems to be one of those businesses that sees the NDIS as a cash cow.
My OT ordered on my behalf a motorized scooter, memory foam mattress topper and walking stick and that is when the trouble started.
On the first attempt to deliver the topper and stick it was discovered that the items were not what we ordered and hen this company was informed they tried to spin the blame back on me the customer.
5 weeks later the proper items where delivered after we continually chased them as they made no attempt to keep us informed...
AIDACARE Poor service and paid in full before they complete or supply - don't know their job- never
A $15,000++ electric wheelchair from Aidacare and we have issues with charging the batteries and they refuse to rectify the problem saying it is not their problem but the manufacturer but the manufacturer says it is the retailers responsibility to fix the issue for the retailers customer.
When they supplied the chair they were supposed to supply clamps to hold the seat. The retailer didn't bring the clips and took them off my manual wheelchair. Aidacare latter brought only two of the clamps for a four clamp seat. Very disappointed.
The ch...air itself is poorly designed and the steering is not intuitive - it can't be easily reversed - very poor design. Because the agent could not manoeuvre the wheelchair we requested a steering lock which Aidacre did not fit and they latter wanted to charge $959 instead of the original $670 quoted QTE000268144. The manager has been rude and abrupt not wanting to make the required changes and seems happy the chair will run for only an hour per charge where it should get 20km to 25km (2 to 2.5 hours of running). The charger can not complete a charge and while the local agent wanted to fix the issue, the manager wants it dropped. The matter was taken to fair trading and Aidacre refused to co-operate. Next viable option is the Magistrates Court. Do not deal with these people - they are not familiar with their product, the agent that tried to fit the chair couldn't do it properly and they are in no hurry to do the right thing.
Ordering of parts
Needed a hanger moulding part and staff said should take 3-5 days. Its been 3 weeks haven't heard back after numerous attempt to follow up.. staff sloppy & disinterested
They came to my assistance.
The staff at Kings Meadows Aidacare in Tasmania went out of their way to ensure my needs were met.
The service I received was professional caring and efficient and I would highly recommend the staff and management.
Aidacare - Great service
I guess people who've been let down have a greater incentive to write a review, but every now and again you meet with great service that definitely deserves a very positive review.
A family member who is a long time wheelchair user needs a replacement for an ageing electric wheelchair and was having enormous trouble finding a suitable one, because of very specific needs. Fortunately Aidacare in Adelaide offer a magnificent service where their OT Lorien will bring a demo wheelchair to the home to check its suitability where it is likely to be used most. Lorien visited for two hours and was enormously thorough and practical. The result is a specification that is ideal.
After my previous review regarding my frustration with my and my OT’s after sales dealings regarding a second cushion covers not received I have great news.
I was contacted by head office who went through the process that should have been undertaken initially and I finally have my cover.
While you can’t always rely on having great staff interactions I am very impressed with the follow up and resolution that ultimately occurred.
I now say give aidacare a go
Worst customer experience ever in my entire life
I rented a wheelchair for my mother in law for two weeks. The people on the phone were gruff, the people in the warehouse took 20minutes to serve us even though they said it would be ready at a particular time and nearly one hour to return it. Despite complaining there was no acknowledgement of their negligence. The actual product was good but if you can find somewhere else, go there!
WARNING ABOUT PRODUCTS PASSING SAFETY BUT UNSAFE
I was delivered a wheelchair from Aidacare, through my Occupational Therapist and Service Provider. It was a rental... - NOW THIS WHEELCHAIR HAD GONE THROUGH SAFETY CHECK IN SYDNEY - THEN SAFETY CHECK IN BRISBANE - SAFETY CHECK ON GOLD COAST AND ALSO AGAIN BY MAINTENANCE MAN !!!!! THIS IS TERRIFYING !!! HOW DID IT GET THROUGH AND GET TO ME AND THEN PASSED AGAIN AND CAUSED ME LOTS OF PAIN !!!?????
THIS DOES NOT SAY MUCH FOR THEIR SAFETY CHECKS BEFORE GIVING CLIENTS ITEMS.... PLEASE PAY THE EXTRA AND HAVE YOUR OCCUPATIONAL THERAPIST CHEC...
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