Aids for Daily Living

Shipping – Why have I been charged for Shipping when I am told it is free. Can't recall being asked for other information. Please explain? I am not happy. What else do you want to know?

Very little courtesy offered when items unavailable! – We ordered 3 products from this company and we were notified that two of the items were out of stock after the order was processed. We were given a refund for these leaving one item left. With postage set at $10.90, it was not viable to purchase the remaining item at $19.90. I wrote to them immediately to ask them to cancel the order. "Sorry,"… Read more

they said, "no can do". They suggested we return the item and we will be refunded. They should have shown courtesy goodwill and asked us if we wanted to receive the remaining item. By the time we send it back, postage costs will exceed the value of the item. Outraged!!

Out of stock – Tried to order by phone a day after catalogue arrived in mail told items we wanted out of stock, Duh! Phone operator most unhelpful when asked when available next. Have bought from this company before but they have lost a customer because of an inept phone operator.

Great Products. Very reliable delivery – User friendly website with a great variety of items. Have bought several items over the years & will continue to do so.

Helpful aids in the home – Online purchase, easily done, if slow from poor manual skills. straightforward, with good outcome GREAT PRODUCT HIGHLY RECOMMEND IT. Delivery no problem

Great Attention to Details – I have purchased handy and useful items from Aids for Daily Living catalogue for some years. Any purchasing from any different catalogues usually takes a few weeks possibly because of the large number of purchasers plus delivery time. I am grateful that you send a cheque to replace any money sent when the item had become out of stock. You have… Read more

also had an item that was temporarily out of stock and you listed it as "to be dispatched later". One small cheap item that needed to be delivered later was worth far less than the postage etc but that item arrived in a special mail post and I was very impressed as well as grateful. THANKYOU.

false claim for product function and ability – information claims in bio for product "reduces crackle and interference" and "hear favourite AM/FM stations without annoying interference...wherever you are in your house" are completely false. Unable to even get a crackle for ABC 1233 AM - very disappointing, could find no sound at all!!!

Terrible business – Made purchase online. Stuffed me around so many times for almost 2 months. Had to continually phone them up and email them, they made so many excuses eg. "out of stock", "we don't have a courier at the moment", "we have not received the money",etc. I threatened to take legal action, and guess what, it arrived within 2 days!!! Will never do business with them again! Very poor customer service.

badly made very bad fit – Purchased by mail order ,,, purchasing process good. Purchased Adjustable Table but the wire that holds it up was way too thin for the plastic clips underneath so it just collapsed. Couldn't be bothered sending back for refund so i made some adjustments. Hopefully you will fix this problem for others.

Brilliant place to shop for the unusual !! – I have been a shopper with "Aids for Daily Living" for several years and have always been more than satisfied with my purchases. On the rare occasion when the goods received were not what I expected (or the wrong size) the company was more than happy to exchange the item for the correct size or to reimburse me. People who complain obviously don't… Read more

know the meaning of "Courtesy". Thank you "Aids for Daily Living" for helping to make my life easier. Mrs. J. Willoughby.

Excellent place to shop for household items – My mum and I have both been happy customers, items are useful especially for elderly folk but also for normal day-to-day living. When mum passed this was one of her many catalogues that I actually remained with.

Satisfied – I've ordered several times online and never had any problems. The order takes some time some time to arrive but that is ok with me. All the items bought have been very helpful and I will continue to buy items from them.

Long wait for delivery – I ordered by phone on 30th May 2018 a special bath mat that was larger than most. The person who took my order and payment by credit card did waited until I asked about delivery I was told 21 days. I have ordered goods form USA,UK and Germany and never had to wait that long. Considering I live in Victoria and the Bath Mat is coming from NSW that length of time is extraordinary.

Are you too old to do business with Aids For Daily Living ? – Placed an order online on 17th Jan 2018 for a toilet support rail. I needed this following surgery on my return from hospital. Received a Tax/Invoice per post which showed order details, payment & dispatch date of 18/01/18. After about 10 days order had not been received. Phoned them (a long process of holding) to be told the item was Out of… Read more

Stock.

When I queried the dispatch date of the 18th Jan, I was informed that was the date the Invoice was dispatched!

After some time, I was told the item would be sent on 8th March 2018....some 2 months after ordering.

Having been an online purchaser for with many companies over the years, I asked why they could not have advised me by email that there was a stock shortage. The reply was unbelievable, "We don't do that because most of our customers are elderly and don't have email.") Really???? Today is the 16th March & still have not received my order, so back to the phone, again "Please hold". Finally spoke to someone & told them I haven't received my order and could they advise the status of same. I was told it had been dispatched on 8th Mar via Australia Post ex Sydney, but no delivery date indicated. So I asked if they could email me a tracking number. Guess what? "We don't do that because most customers are too old to receive emails." I was given a tracking number verbally. The service is poor, the attitude is despicable, the age discrimination is insulting and unforgivable. I only hope the product is alright if & when I receive it.

Not worth the stress! – My initial purchase from this company turned out to be faulty and was damaged. They then didn't reimburse me for the two lots of postage, only the product. I wrote a sharp remark on their Facebook and promptly received my two lots of postage back in the form of a cheque. This gave me the confidence to purchase a second item. A holder for TV… Read more

remote, glasses etc. that sits on the arm of your lounge and can also hold a coffee cup. It was absolute rubbish and the bottom seam had not been sealed thereby everything that was put in the pockets fell to the floor. This time I was able to obtain a Reply Paid number so only had to pay for the envelope but my reimbursement did not include the postage I had been charged in the first place. I phoned them and in conversation with the pleasant young man who took my call he said a lot depends on just which staff member you get as some of them are good and others are hopeless! I have now secured the amount charged for postage of the item to me and will NEVER purchase another item from this company. Time is too precious to waste it on waiting on the telephone and being stressed.

Perfect service very happy customer – I ordered on line last week, then realised the top my not be big enough so rang and changed size. That call was made on 24/2/2018 and my parcel arrived today with the larger size, also shoes and slacks. To me that is wonderful service and all fit perfectly. I will definitely order more thing when needed as this was my first order. I have found… Read more

them to be very efficient and happy to have used tis site. It did say that I should get the free watch set which did not arrive.

Gadgets that work well. Clothes that fit – Phone purchase. Helpful staff. Delivery within time quoted. Several orders made over time. Never any accounts problem. On these occasions the delivery has been on time and the products performed according to the claims made.

Avoid At All Costs – In mid 2017 I purchased a toilet assistance frame after surgery. It is now 2018 and despite the money being taken from my credit card in June 2017, no item was ever sent. I've made numerous attempts to phone and email them, but with no success. After six months I've given up and written the money off.

Dissapointed with service – Made an order online two days ago ,they have received payment for the order and i am yet to be advised that they received the order and when it will be dispatched . I made the mistake of going back to them as i had simiiar treatment with a previous order . I tried to contact them by phone and was put on hold for 25 minutes so i had to hang up , the next call rang out unanswered so what i am saying is BUYER BEWARE !!

Orders incomplete & really bad delivery times – I ordered some items online (mid-Oct 2017) & received half the order about 2.5 weeks later. I emailed them after 4 weeks asking about the balance of the order which had not arrived. They responded after a couple of days assuring me it was in the mail. 2 weeks later the goods arrived. I wonder what would have happened if I didn't follow up? Products are of poor quality. A similar thing happened earlier this year...am I just unlucky?

What a Joke! How is this company still open? – 1 star. That's pushing the friendship. I would have given them 0. You have people with disabilities and elderly waiting on products to assist them in everyday life, when it was advertised a quick turn around and all items listed as in stock. Then all of sudden there is no stock or the supplier has discontinued, What? You go back on the website… Read more

and they are still selling it? I'm confused!

Try calling them about it to sort it out. After you get through to them after what was probably an eternity waiting, they are unable to help you, or better yet they state it hasn't been packed yet. It's been one month since the order was placed and it has only just been packed?

Still waiting on that refund you promised.

So we have false and misleading claims and advertisement. Will definitely be contacting the ACCC if I don't hear back from the company for a resolution and refund.

Vulnerable people in our society require these aids to assist them in everyday life. It is wrong that companies like this who promise to offer products to assist in everyday life, in a timely manner can not keep their promises.

AWFUL LONG WAIT BY PHONE – Purchased by phone - found one of the product an IMITATION of the one advertised by its true supplier on TV, returned the item and still awaiting confirmation of my refund. Called three times and took so much time waiting for response.

No confidence in this organisation – Goods ordered by phone. Gave bankcard details and Seniors card details (a worry) promise 21 days delivery 2 months later no goods. Impossible to contact Finally a phone call answered promise another 21 days and no goods have arrived. Yvonne

Excellent service – I recently ordered a product from this company and am completely happy with both the product (a walking cane) and the way my order was managed. Whilst it did take about 14 days to arrive from ordering, I was kept informed regularly about possible delays and also provided with tracking number when it was shipped. After reading earlier reviews I was… Read more

a little concerned, but for me, there were no issues with the level of service provided and the quality of the product, in fact it exceeded my expectations. I will be happy to use this company again and to recommend their products to others.

February 5th 2018 Update: The most comfortable sandals ever

Extremely happy with Stretch Woven Sandals (multicolour), so comfortable you never want to take them off! Originally ordered them for my mum who has bunions, I tried them and had to get some, ordered a pair for my sister as well! Very pleased with prompt delivery and getting regular updates of when my parcel would arrive. Excellent company to deal with, makes shopping a pleasure.

Three strikes – I put in my order (this time) on 13/7/2017. Now I know that's not that long ago but I received an email from them stating that my order was on its way. However, when I checked it indicated just 1 of the 7 items was on its way. Nothing about why the rest of it wasn't coming and it is quite a variety of products I have ordered. Last time this… Read more

happened I emailed (phoning is useless) that I'd never use them again. But as I needed quite a few things for my clients I gave them one more chance not happening again.

You know what bothers me is they took the complete total from my account as soon as my order went in, pretty quick when it comes to that :(

Oh and they didn't even send the freebie they put on the order, jeeze why say that you are sending a free cook book and don't even have that.

August 30th 2017 Update: Making promises they don't keep

I'm still waiting for the full order that was put in on 13/7/2017. After numerous emails back and forth still no joy.

Terrible service and still waiting beware buyers – I bought 2 pair of pants for a lady with MS 6 weeks ago. This poor lady has cold legs and is in a wheel chair. Now it is still not here and I have phoned, emailed and NO RESPONSE as to why they are not here. I'm disgusted with their service and taking advantage of people who are ill, old or sick. Disgusting!!! September 6th 2017 Update: Finally… Read more

got what we waited 2 months for.

I made a purchase for a lady with MS and I had to wait 2 months to find out the pants are no longer available. Would have been nice to be notified rather than me having to keep trying to find out why we did not have them.

I contacted them later after I came back from holidays I went to work and the lady said she finally had received the items. All though she can not wear them as the weather is now not cold enough. In my last review I was upset because i had no idea if I was ripped off and since that last review we did eventually receive the item and lady was happy. I would not recommend this company as this caused the client a lot of stress.

Buyers be wary of Businesses stating their Australian – I purchased online and still have not received it, I was lead to believe it was from Australia. Now waiting 1 month, for a Australian business from the eastern states. Their not in a hurry, don't order from this store

BUYERS BEWARE – I ordered my wife a Bracelet Buddy/Helper on June 01 2017. So far it hasn't arrived, even though they supposedly, stated that they were in STOCK. They say that their AUSTRALIAN OWNED and OPERATED, yet they don't seem to have an Australian Address. And why would purchases take forever to Arrive. MAYBE because their really an Overseas International… Read more

business.

They give me the opinion, that by taking a long time to send our order, we may have DIED. In that case, they win. I have Emailed them three (3) times, with no RESPONSE.

I WILL NOT USE THEM AGAIN, OR RECOMMEND THEM TO ANYONE.

On June 23 2017, 23 DAYS LATER, I finally got a reply, from Aid For Daily Living, saying that my ORDER WAS NOW BEING PACKED FOR SHIPPING. AND MAY TAKE ANOTHER 10-21 Days for Arriving. I'm glad I didn't order a set of crutches for a broken leg, the leg may have healed by the time the crutches arrive. To anyone reading this Buyers Beware, place your Purchases Directly with China. You'll find them a lot more honest and reliable.

Customer service non-existent – I have purchased from this company before and had an online account. The last time I attempted to make a purchase my password would not work. Numerous requests for a password reset were ignore, and when I phoned I was left hanging on the phone for nearly an hour before I gave up in disgust. My email complaint was likewise ignored. I will not… Read more

be wasting any more of my time trying to purchase from this company and will be making my purchases elsewhere.

Terrible company to deal with – Back in March my wife came out of hospital. To assist her I purchased a sock and stocking aid and a steady write pens. It is now June and we have still not received the items. Despite several calls each time being told they are being sent soon. My wife is now back at work and no longer needs the items. I phoned them asking for the order to be… Read more

cancelled and a refund given. I was told I would have to wait for the parcel to arrive, then return it for a refund. That was another two weeks ago. still no parcel. What a rip off company When I asked why they can't cancel the order and they not send it out, I was told that's our system.

June 5th 2017 Update: Stay Well Clear Of This Company

On the 8th of May I purchase on line for a lady just out of hospital an Aid for putting on socks and stockings and a special pen that made it easier to hold a pen. As of the time of writing 5th June still nothing. The lady is now back to health and returned to work and now has no use for the items.

Despite many phone calls only to be told because they are moving warehouse there was SLIGHT DELAY each time. Last call I said to cancel the order and refund the money. What was there answer?

"We can't do that, you will have to wait until it arrives, then post it back to us to get a refund" that was over a week ago, still no parcel. What a con merchant company this is.

This is the first and last time I will have any thing to do with this company and I strongly advise you to do the same

David Boyd Leeton

Shower aids and large below knee stockings with large fitting behind calf/knee – Order in 2016 and 2017 by post and on-line, and order posted to you on May 26, Friday for several goods to be purchased. Goods for diabetic clothing and shower aids and sewing needle threading aid, and strap/fixture on walking stick and chemicals for cramps in legs are eagerly anticipated in the next delivery. I sent an order by post and to pay… Read more

via Debit Visa card through my account by mail, but will in future deal with you on-line with the same Debit Visa card.

October 26th 2017 Update: Goods arrived in excellent condition and were well packed, and appreciate their ongoing usefulness

I have made several purchases over the past few months, and would like to say all the goods were in excellent condition and were well packed, and I look forward to their usefulness over the coming period of time. Your clerical staff have been courteous, and helpful and the purchases went through smoothly, and payment details all correct with my payment with Visa Card each time. Thank you

Trusted place. Will buy again if i need anything from their store – I bought some stuff which didn't arrived and they were able to sort everything out. It was Australia's post fault.