Amplifon

COMPLAINT - I tried a hearing aid paid a fully refundable $600 deposit. It was not right for me so I returned it and was promised that my deposit would be refunded. Over a month and still no refund. I complained to Ampifon and the matter has been resolved. Show details

My wife was fitted with Ampli Energy R4 Hearing aids by a local Amplifon outlet in Sept 2022. They quickly proved impractical and ineffective and less that 2 months later on Nov 2022 she was fitted with Ampl Mini 4 aides. A repayment arrangement was already in place for ultimately a payment of $7120 (now fully paid) with no discussion about any… Read more

price differential beween the old and new hearing aides. My wife experienced very poor service from Amplifon over the next 4 years with countless return of the hearing aides that so often became inoperable with typically 3-5 weeks for 'repairs'. It is only recently after moving to a different Hearing Aid Provider that we were told that in '2026 price terms', the Ampli Mini 4's are worth circa $1500. After making 3 separate complaint calls for financial redress, no responses from Amplifon. I rang today on 27 April 2026 to find out where the complaint management was at and was told that a note had been put on my wife's file in March to say that there was no price difference between the Ampli Energy R4 and Ampli Mini 4 aides. We did not receive a phone call to advise us, it took my follow up call to receive this info with no further information as the 'Why', I felt that it seemed to be a very convenient response for Amplifon to make. So all in all a very unsatisfying customer experience. We would not recommend Amplifon to anybody seeking auditory services and/or the purchase of hearing aids

Over priced rip off getting a refund is like pulling teeth absolutely do not use this company go to specsavers or Costco Ampliphon top of the range is $10.000 you can get the equivalent from Costco for $2.200 it's a no Brainer Show details

Update, 14/5/26, 3rd time, and the calls started again, even through, I have been previously told my number would be taken off their list twice… Read more

before, they started again. like Really!!!!! And companies wonder why folks get annoyed.

Their calls are dreadful in Customer service, never leaving a message, for people to call back. BUT considering how often I spoke to their logan office about this and placed a complaint. 4 so years later, they still ring every 2 weeks, even though I haven't used their service.

Again the mob at Shepparton have contacted my boss after putting in numerous complaints! Your behaviour is outright disgusting and predatory.... I was told that they need 3 points of ID to do so. What a load of trash.... take his number off the system now.

tried to make my feel guilty about not upgrading my hearing aids buy telling me how my loss of hearing affects my family and how it impacts them after i was told I have cancer . YOU WANT TOO BE CAREFUL HOW YOU BELITTLE PEOPLE FROM NOW ON

Took my 90 year old dad to get hearing aids and our consultant was amazing and my dad now had a new lease of life .The hearing aids are so small and can hardly be seen but so affective and very easy having the charging station .The Glendale store is just lovely and easy to access and the staff are just lovely . Show details ·  1

Had a great experience with Amplifon Warrnambool. Diya was very professional and friendly. Excellent communication skills and explained everything well, making the whole process easy. The hearing aids are perfect and I love the ability to adjust levels etc through my phone. Show details ·  1

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ An Absolutely Fantastic Experience at Amplifon Williamstown! I cannot recommend Amplifon Williamstown highly enough! From the moment I walked in, the entire process was seamless and genuinely caring. My audiologist, Ashley Lin, was absolutely fantastic. She is incredibly knowledgeable, patient, and took the time to thoroughly… Read more ·  1

explain every step of my journey to better hearing. Ashley's professionalism and warm demeanor made me feel completely comfortable and confident in her recommendations. She listened carefully to my specific needs and concerns, ensuring I received the perfect solution.

I am so incredibly happy with my new hearing aids! The difference they have made to my daily life is truly remarkable. Thank you, Ashley Lin, and the team at Amplifon Williamstown, for your exceptional service and for bringing so much clarity back into my world!

My wife and I took advantage of an offer by Amplifon to each receive a $50 voucher subject to a free hearing test. We had the hearing tests in December last year and were advised that we would receive the vouchers in the following month. Unfortunately, despite my wife contacting Amplifon twice since that date with promises that it would be… Read more

followed up, it is now mid March and we we have not received the $100 voucher as promised. This is very disappointing!

My husband visited an Amplifon store to go through their process for hearing loss assessment & product recommendation. Once the team made his booking & the testing was completed, we were surprised that he was supplied with the appropriate hearing aids all on the same day. This was mostly due to the fact that his intention was to just get the… Read more

testing done, then be supplied with a quote for the product. Unfortunately, he didn't have enough money to purchase the hearing aids outright at the time. He found that the sales team were incredibly pushy & they insisted that my husband should sign up on a payment plan. It was "no interest" for a period of time, but hidden charges & monthly fees were added on from the first repayment. The additional deal Amplifon threw in was a "try for 30 days, if you aren't happy, return the product with no fees," slanted gimmick. My husband tried the hearing aids for approximately 2 weeks, after which he wasn't happy with the quality & chose to return them. Upon walking back into the same totallly vacant store, the team informed him that he needed to make an appointment in order to process the return. So he was forced to comply with this as it was the only method by which he could escape from their dodgy product & even worse finance arrangement. The team were very challenging to deal with during the return process. It's clear that their pushy sales tactics, heavy advertising & inferior product isn't going to work for them long-term.

SCAM ALERT! My mum was lured in with a free hearing test, subsequently told she was going deaf in both ears and required aids. She was sold hearing aids worth $3000 but charged $9000. Subsequent tests with reputable companies have now proven she DOES NOT EVEN REQUIRE THEM! Stay away, this is the worst company you could go with.

I would like to have a negative star rating. I was asked from 1 to 10 what my hearing was like and they told me if I reduced the number I could get a free hearing test with an audiologist. After the test I was told that I needed hearing aids and the free ones weren't suitable for me, the pressure was on for the $10k pair. When they put in hearing… Read more

aids to show how great my hearing would be, they turned them off and asked how my hearing was while they were still in my ears so obviously my hearing was muffled. I told them I would think about maybe the cheaper ones, I called and said I wasn't interested. They called weekly then Fortnightly then Monthly and continued no matter how many times I told them to stop and I said I would never use their company. I finally had success by blocking their numbers after each time because they used several numbers, either that or they finally got the message. Now I'm getting monthly letters in the mail. Specsavers tested my ears a year later and got the same result as Amplifon and said that I didn't need hearing aids yet. Recently I was interstate and walked past an Amplifon store and they had a staff member outside almost accosting people for a free hearing check. Steer clear at all costs.

Beside the fact they NEVER answered their phone - even during buss Hrs!!!! Went along (to the Glenelg SA Shop) with a 'slow' 80yo+ elderly friend (for communications support) to help him sort out what we thought was a General Consultation. The rude & aggressive receptionist demanded to see a 'Seniors Concessions Card'. The receptionist stood over… Read more

looking over me & my friend (looking into his wallet) as he fiddled in his wallet to find it - which eventually he did.

In getting the 'Seniors Concessions Card' receptionist never smiled, showed utter contempt for us, and showed supported or understanding to my 'slow' 80yo+ elderly friend in any way shape or form!! She demanded to see the 'Seniors Concessions Card'. What a POS! Horrible horrible treatment. She must hate her job.... cause we certainly hated her treatment of a slow 80yo+ confused elderly man... trying to make heads or tails of what was going on - mentally & physically!! I suggest that the 'receptionist' find another job - maybe in a Women's Correctional Facility - where I am sure she would get the Head Warden's Job in 6 days! Because that looks like where she was trained..... DISGUSTING TREATMENT!!!!

0 stars . Can't get in touch with anyone to lodge a complaint ! Never get a call back . Escalated a complaint and still nothing. Highly unprofessional. Avoid at all costs

This company seems like one of the dodgiest operators going around. Somehow they managed to obtain my name and address some decades ago so started sending mail to the house I lived in at the time - my parents home. Decades later and they still send correspondence to my mum. I called to raise a concern but the phone calls go through to reception… Read more

who are given scripted answers along the lines of "all we can tell you is that we obtained your information legally". I asked the question at what point is my personal information protected from the hands of companies and organisations like Amplifon ie one that I have never had anything to do with, and they couldn't give me an answer.

If you want an answer to your questions and to ask for the information to be removed, their system is designed that you have to leave more information eg phone, email, so they can contact you. Obviously I am not going to leave them more information so my details will be on their system forever into the future.

The laws decades ago on collecting information from marketing agencies were much more lax as compared to today. The Government isn't going to fix problems of old information floating around with companies we have never had contact with so at what point does Amplifon act appropriately.

I might have started receiving this mail when I was a teenager and living at home, for reasons I will never know. I haven't live at the address they send correspond to for decades and I am in my 50's now. I imagine Amplifon may still be sending out correspondence in many centuries to my name and the old address because they don't have my date of birth. They somehow obtained a name and address from me when perhaps I was a young teenager in the 1980's and it went to some company later bought out by Amplifon and I am still receiving their correspondence.

In the past, all I have done is bin their correspondence not even knowing what the company does, but my mum asked that I stop it so I looked it up. I will never do business with Amplifon even if I need a hearing aid one day in the future and will steer anyone who asks away from Amplifon.

When I finished speaking to the operator at Amplifon I explained that my only way of really addressing this issue is to write a negative review or two each time I receive unwanted contact from Amplifon.

Hearing aids, very expensive considering one has not worked properly since I purchased. I told them from the start, they sent it in to get fixed instead of giving me a new one. It still doesn’t work like the other side does. Waste of money. I can’t even use it, like I should be. They have not been helpful at all. Show details

I booked an appointment because my hearing aids didn't appear to be working. I was given the 'well thats as good as they'll get comment from the audiologist. I took the same hearing aids to another hearing specialist who confirmed they do not work. Amplifon wouldn't even check them.

Amplifon have provided absolutely disgusting service to my 81 year old dad. He took his hearing aids in for the 3rd time to be repaired. It has now been 9 weeks and Amplifon have advised that his hearing aids have been "lost in transit". Due to these hearing aids being provided via Workcover due to Industrial deafness they required my dad to… Read more

provide a Stat Dec so they could submit to Workcover for approval to replace the lost hearing aids. Workcover have denied the approval to cover these hearing aids that have been lost by Amplifon. I have made numerous phone calls to the head office over these 9 weeks but not once received a phone call back regarding this issue.

Unsolicited mail - Last year I received unsolicited mail from Amplifon - I'd love to know who they purchased my details from as I've never dealt with them (or every will based on this) in my life. Recently I've received another two unsolicited letters in the mail. I emailed customersupport@amplifon.com on Nov 2 and Nov 12 asking: 1. Who did they purchase my details from 2. To remove ALL of my details from their system. No response.

Had the hearing aids for a few months now. Most things sound like glass breaking, or is way to loud. No amount of adjustment lasts long. On third app now no noticeable improvements. They said I would be able to here in a crowded room, they are wrong.

After a few issues with staff at Amplifon I can recommend their service and especially the hearing devices. I am very satisfied with the ITE hearing aids. From that point of view I can recommend Amplifon Warilla. Just reduced one star for the issues that have been resolved. Show details ·  1

Amplifon is sending us junk mail that is addressed to other people. I am getting sick of sending back mail (six times, all for different people) that is using our home address yet we have never been customers and I have no idea who these other people are the letters are addressed to or how Amplifon got our address. Judging by other negative… Read more

experiences here this company doesnt care about Privacy or SPAM regulations in Australia. I rang Head Office to complain and they were sorry and said would fix but were unable to give me a reference number, so I'm just supposed to trust them its going to get fixed.