- Verified purchase
OK Pump - but terrible support
Do NOT exepct ANY support from this company.
Purchased the Astral Pools Viron C520 pump series as part of a turn key pool from Compass Pools - promised that the variable speed pump system would save thousands in ongoing running costs. 1 month ago, less than 4 years after installation the pump failed and my problems began;
I attempted to ring Astral Pools seven (7) times before finally getting through - only to be told that Astral pools did not do out of warranty repairs, they KINDLY put me onto their service agent, who a week later told me th...
Purchased in January 2016 at Astralpool Australia.
Questions & Answers
Hi I have a Viron XT that we purchased in 2018. Last year we had to have it fixed under warrantee. They replaced the bearings in it. Its making the same noise again and its under 12months since it was last fixed. Has anyone else had this problem. I am going to call the pool man who repaired it last time. I just think this is pretty bad considering its only 2 years old?
We have the same pump and our pump started getting noisy 3 months out of warranty.
I’ve tried calling Astral twice and not been able to speak to anyone. First time I got dropped into a queue with a wait time of 45mins, 40mins later my wait time was still 45mins. Exactly the same happened the second time. Called, 35min wait time advised and 20mins in, 35mins wait time remaining.
Tried finding an email address, couldn’t find one. Found an online form which I completed but I’ve had no response. My local pool shop guy said the service from Astral is terrible and they refuse to sell their products because of this. He also said the Viron XT is one of the hardest units to fix. So after spending $8k on Astral products, after 3 years I could be looking at replacing not only the pump but also the automated Chlorinator that links to it.
What a joke!
We all want to support Aussie companies but when you get service and quality like this, it’s hard to justify. I cannot shell out thousands of dollars on new pool equipment every 2/3yrs supporting Aussie companies when product quality is substandard, longevity is questionable and after sales service is nonexistent. These pumps are meant to be top of the range and they are not cheap to buy!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.