What a let down
Have waited for two months to get an appointment with Audika. Drove for half an hour to make the time - only to be told they have NO RECORD of it!!!!! If that's how badly they run their booking service then surely won't want to try their hearing aids
Great service , always attended to in professional manner.
Have always used Audio Clinic , first at Bundaberg, then at Browns Plains when we move to Brisbane, we have been in Brisbane for 8 years.
I have found the staff at Browns Plains to always be helpful in arranging a appointment at the time I required it.
The audiologist is fully aware of my situation, and needs and spends considerable amount of time adjusting my hearing aids.
The last appointment I had , she adjusted my hearing aid to the point, where my family have noticed the change in my interactions , and I feel confident.
I have no hesitation recommending Audika at Browns Plains, for first rate service, either at the reception or hearing examination.
Audio Clinic, now Audika do not charge for hearing test. The only way they make money is to sell hearing aids. Therefore their primary interest is to sell hearing aids, not your hearing health. I have been wearing hearing aids for over 30 years. The last set from Audio Clinic had a fault that was only discovered after warranty period expired. They were not interested in rectifying fault or even investigating further. Simply wanted to sell another set that were supposedly so much better with new technology.
My advice, see an independent audiologist that is not paid by hearing aid manufacturer and can supply various makes and models.
A small problem but a huge cost.
I had the misfortune to get a dome cap stuck in my ear when away in Melbourne. The audio clinic I went to did give me a new one, as I had not thought I would need one while away. I liked that service. Unsure if the dome was still in my ear an audiologist looked and confirmed it was in my ear. They offered to suction it out for $100. I nearly fainted with shock and said no. I have had it happen before and my local clinic suggested I go to my doctor. the nurse removed it free of charge.
Great service provided for my elderly parents. Highly recommended.
Easy to find location, friendly staff and no sales pressure as got hearing aids on government program. I have recommended these people to my friends at the Bowls club in town
great should have done it years ago
in store good service great happy with service staff very helpful
would recommend them any time to any of my freinds
Person skills nil
No, just had a hearing test which was really disgusting as the man was heavy-handed and negative. Quite rude, treated me like an idiot. A bit of a bully.
I attended Audio Clinic Balgowlah for a free hearing test instigated by Medibank Private. After discussions with Audiologist I decided to test hearing aids and at the time I was informed that the cost would be $13,000.00 approx. less 20% as I was with Medibank Private, this I believed to be excessive. I did question the expenditure discounted to $10,400.00 and was informed that they would price match based upon this information I found a cost for identical hearing aids at $8,000.00 however Audio Clinic rejected this as it was from an on line su...pplier, however on line supplier provided after sales service and warranties and I believed to be comparable. I than made additional enquiries and a near by Audiologist provided a cost of $7,750.00 for identical hearing aids with the identical after sales service as Audio Clinic. I find it extremely disappointing that both Audio Clinic and Medibank Private have joined to provide excessively priced hearing aides to Medibank Private Members. We as members should receive the best product at the lowest price, however I guess this says a lot about these two organisations that pray on those of us that suffer from hearing loss.
Payment and refund from Private health fund. I paid for my Oticon hearing aids in 2 parts.
Confusion as to why the refund went to Audioclinic see above in the title and am finding it very difficult to speak to the audiologist.
Worthwhile but proceed with professional advice
For some time now I've had some difficulty hearing speech on TV, particularly when there is a background soundtrack. AudioClinic Nowra gave me a hearing test using tones of varying frequencies through headphones in a sound proof booth. As expected, my hearing in the upper frequencies proved to be below normal. I was offered "entry level" hearing aids to try on the basis of pay first and get a refund within 30 days if not satisfied. The cost was just under $3800. I tried them for 2 weeks, just for the TV and found that they did make a considerab...le difference to my ability to hear speech. But I found them a bit clumsy to fit (behind the ear, connected by little nodes to the ear canal) so asked to try the "in the canal" type which were slightly more expensive (+$300). The audiologist recommended getting my ears syringed first before impressions were made, to ensure there was no wax. When my GP syringed my ears he noted that the exostoses (bony growths from surfing in cold water) were such that they should be checked before doing anything else. The ENT specialist thought that the exostoses weren't serious enough for surgery but may cause electronic feed back if I had "in the canal" type hearing aids fitted. He suggested that for now I try using high quality headphones for TV viewing. AudioClinic had no problem with refunding the cost of my hearing aids in these circumstances. I think if I do ever resort to hearing aids in the future I will be quite happy to go back to AudioClinic again.
Fantastic service with a Fantastic result
Siv Kristiansen Horrell thankyou so much for your professional service. It's amazing to hear& have kept my hearing aids in all day since first day of receiving them.Jen&I say thanks again.
I think it is a scam to sell hearing aids to bewildered old people, and it is subsidised by Medicare
I am slightly deaf in my left ear, but not enough to cause me significant problems. I can still hear normal speech quite well in that ear. Audio clinic said that myhearing in that ear varied from 40 to 70 dB down on normal. I understand the maths, so I informed then that this meant that my hearing was between one ten thousandth and one ten millionth of normal level! This would make me profoundly deaf in that ear which is clearly not the case.
The test method relied on me hearing a tone that was increasing slowly from zero and identifying wh...
Is the company that repeatedly rings "do not call register" numbers?
Despite being on the "do not call register" I keep getting repeated calls to my mobile, several a day, from 08 81793166. Even if I answer there is no-one there. Reverse phone numbers tells me that this is AudioClinic based in Perth and that have been multiple complaints about their telephone marketing practices. Assuming this is the same outfit, I wouldn't touch this company if they paid me to.
Audio Clinic Mooloolaba, Sunshine Coast, Australia
I was booked in for a hearing test on 30 August 2016 and to then trial a $12,000 hearing aid. When I told the main audiologist that I wasn't interested in forking out $10,000 ($2,000 would be paid by the Australian Government) towards the purchase of this particular hearing aid, he totally lost it. He didn't conduct any hearing test because I didn't have my GP referral yet, even though I had told his staff a couple of times I wasn't able to get an appointment to see my doctor before the hearing test.
In my opinion this Audiologist has very...limited client service skills! He spent the next 20 minutes of my appointment telling me how busy he was, and what a great Audiometrist he was. Some two weeks later a staff member of the Mooloolaba Office telephoned me to tell me I had an appointment the next day for a hearing test. What a total stuff up! If you compare the excellent service I received from all the staff at the Maroochydore Branch (61 The Esplanade, Maroochydore) of Australian Hearing Services, the difference was like chalk and cheese.
Oticon have superior aids!
A satisfied customer (otosclerosis sufferer) for several decades Audio Clinic are exceptional. I've become deafer and mercifully the technology has advanced. Features like the telephone switch and the noise suppression which weren't possible for me once now are a vital extra. A trial with my present model meant I couldn't get my own soon enough. Not cheap, but I function almost normally with it, and use it every waking hour. Otherwise I don't even hear the emergency fire alarm in nursing home.
Hearing Aids fitting, supply and maintenance by AudioClinic
I'm retired and suffer from mild industrial deafness (plus selective deafness my wife reckons). In 2011 I went for a free hearing test with AudioClinic in Toronto, NSW (they are part of AudioClinic in Newcastle).
- The testing was done in a rented office with headphones - no sound proof booth.
- From that brief test the audiologist recommended hearing aids.
- Although I was entitled to free government ones I was upsold to a more advanced mid range model as it had more features plus it would be partly offset by my health insurance.
- In T...
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