AudioClinic

What a let down – Have waited for two months to get an appointment with Audika. Drove for half an hour to make the time - only to be told they have NO RECORD of it!!!!! If that's how badly they run their booking service then surely won't want to try their hearing aids Pathetic

Great service , always attended to in professional manner – Have always used Audio Clinic , first at Bundaberg, then at Browns Plains when we move to Brisbane, we have been in Brisbane for 8 years. I have found the staff at Browns Plains to always be helpful in arranging a appointment at the time I required it. The audiologist is fully aware of my situation, and needs and spends considerable amount of… Read more

time adjusting my hearing aids. The last appointment I had , she adjusted my hearing aid to the point, where my family have noticed the change in my interactions , and I feel confident. I have no hesitation recommending Audika at Browns Plains, for first rate service, either at the reception or hearing examination.

Be careful – Audio Clinic, now Audika do not charge for hearing test. The only way they make money is to sell hearing aids. Therefore their primary interest is to sell hearing aids, not your hearing health. I have been wearing hearing aids for over 30 years. The last set from Audio Clinic had a fault that was only discovered after warranty period expired. They… Read more

were not interested in rectifying fault or even investigating further. Simply wanted to sell another set that were supposedly so much better with new technology. My advice, see an independent audiologist that is not paid by hearing aid manufacturer and can supply various makes and models.

Audika hire ex-car salesmen as management and are very unprofessional in their hiring process. Are you surprised? – Audika (Previously AudioClinic) interviewed around 35 graduate audiology students this year, of which they misplaced around a quarter of the applications, as well as the same amount in notification of the interview process - even after ensuring they would. They were unprofessional to the highest level, and do not care about people as they claim. I guess that's what happens when you hire cheesy, profit-driven, ex-car salesmen as your hiring staff. Show details

A small problem but a huge cost – I had the misfortune to get a dome cap stuck in my ear when away in Melbourne. The audio clinic I went to did give me a new one, as I had not thought I would need one while away. I liked that service. Unsure if the dome was still in my ear an audiologist looked and confirmed it was in my ear. They offered to suction it out for $100. I nearly… Read more

fainted with shock and said no. I have had it happen before and my local clinic suggested I go to my doctor. the nurse removed it free of charge.

Great service provided for my elderly parents. Highly recommended – Easy to find location, friendly staff and no sales pressure as got hearing aids on government program. I have recommended these people to my friends at the Bowls club in town

great should have done it years ago – in store good service great happy with service staff very helpful would recommend them any time to any of my freinds

Person skills nil – No, just had a hearing test which was really disgusting as the man was heavy-handed and negative. Quite rude, treated me like an idiot. A bit of a bully.

Maxamise Profits – I attended Audio Clinic Balgowlah for a free hearing test instigated by Medibank Private. After discussions with Audiologist I decided to test hearing aids and at the time I was informed that the cost would be $13,000.00 approx. less 20% as I was with Medibank Private, this I believed to be excessive. I did question the expenditure discounted to… Read more

$10,400.00 and was informed that they would price match based upon this information I found a cost for identical hearing aids at $8,000.00 however Audio Clinic rejected this as it was from an on line supplier, however on line supplier provided after sales service and warranties and I believed to be comparable. I than made additional enquiries and a near by Audiologist provided a cost of $7,750.00 for identical hearing aids with the identical after sales service as Audio Clinic. I find it extremely disappointing that both Audio Clinic and Medibank Private have joined to provide excessively priced hearing aides to Medibank Private Members. We as members should receive the best product at the lowest price, however I guess this says a lot about these two organisations that pray on those of us that suffer from hearing loss.

Payment and refund from Private health fund. I paid for my Oticon hearing aids in 2 parts – Confusion as to why the refund went to Audioclinic see above in the title and am finding it very difficult to speak to the audiologist.

Worthwhile but proceed with professional advice – For some time now I've had some difficulty hearing speech on TV, particularly when there is a background soundtrack. AudioClinic Nowra gave me a hearing test using tones of varying frequencies through headphones in a sound proof booth. As expected, my hearing in the upper frequencies proved to be below normal. I was offered "entry level" hearing… Read more

aids to try on the basis of pay first and get a refund within 30 days if not satisfied. The cost was just under $3800. I tried them for 2 weeks, just for the TV and found that they did make a considerable difference to my ability to hear speech. But I found them a bit clumsy to fit (behind the ear, connected by little nodes to the ear canal) so asked to try the "in the canal" type which were slightly more expensive (+$300). The audiologist recommended getting my ears syringed first before impressions were made, to ensure there was no wax. When my GP syringed my ears he noted that the exostoses (bony growths from surfing in cold water) were such that they should be checked before doing anything else. The ENT specialist thought that the exostoses weren't serious enough for surgery but may cause electronic feed back if I had "in the canal" type hearing aids fitted. He suggested that for now I try using high quality headphones for TV viewing. AudioClinic had no problem with refunding the cost of my hearing aids in these circumstances. I think if I do ever resort to hearing aids in the future I will be quite happy to go back to AudioClinic again.

Fantastic service with a Fantastic result – Siv Kristiansen Horrell thankyou so much for your professional service. It's amazing to hear& have kept my hearing aids in all day since first day of receiving them.Jen&I say thanks again.

I think it is a scam to sell hearing aids to bewildered old people, and it is subsidised by Medicare – I am slightly deaf in my left ear, but not enough to cause me significant problems. I can still hear normal speech quite well in that ear. Audio clinic said that myhearing in that ear varied from 40 to 70 dB down on normal. I understand the maths, so I informed then that this meant that my hearing was between one ten thousandth and one ten… Read more

millionth of normal level! This would make me profoundly deaf in that ear which is clearly not the case.

The test method relied on me hearing a tone that was increasing slowly from zero and identifying when I first heard it. So I am suposed to believe that I was able to first hear a tone that was 70dB down on normal level at the higher audio frequencies in my left ear. The test was conducted in a crude "sound proof chamber" but not the ecpensive anechoic kind that could keep ambient city sounds down to anything like -70dB Hn. If I could really detect sounds that low I would be working in the anti-submarine business! Neither can they do that, because the noise floor of both the chamber and thest equipment is much higher than that. I conclude that the whole test must have been bogus.

I was told that my hearing would deterioriate further and irrecoverably if I did not buy a hearing aid (very espensive, but they would give me a good deal if I decided quickly) This kind of blatant conflict of interest is quite rare in the medical aids industry, so I did some investigating using Google. I found that poor hearing does not deteriorate if you don't use a hearing aid unless it reaches the profoundly deaf level for so long that your brain forgets how to interpret speech. I found several hearing aid sellers making this claim and other sites providing advice that it is not true and to avoid sellers making the claim. When I put that to Audioclinic it admitted that the claim was false and agreed with the brain function explanation (which cannot be overcome by a hearing aid)

The waiting room at the Audioclinic place was full of elderly people and they seemed to be doing a roaring trade.

From listening to my hi fi, I estimate crudely that my hearing defect ranges from about 4 to 7 dB down on normal in my left ear. This is from half to about a quarter of normal hearing, and that seems to me to be the maximum extent of my hearing loss.

This cost me nothing because they billed Medicare. Beware!

Is the company that repeatedly rings "do not call register" numbers? – Despite being on the "do not call register" I keep getting repeated calls to my mobile, several a day, from 08 81793166. Even if I answer there is no-one there. Reverse phone numbers tells me that this is AudioClinic based in Perth and that have been multiple complaints about their telephone marketing practices. Assuming this is the same outfit, I wouldn't touch this company if they paid me to.

Audio Clinic Mooloolaba, Sunshine Coast, Australia – I was booked in for a hearing test on 30 August 2016 and to then trial a $12,000 hearing aid. When I told the main audiologist that I wasn't interested in forking out $10,000 ($2,000 would be paid by the Australian Government) towards the purchase of this particular hearing aid, he totally lost it. He didn't conduct any hearing test because I… Read more

didn't have my GP referral yet, even though I had told his staff a couple of times I wasn't able to get an appointment to see my doctor before the hearing test.

In my opinion this Audiologist has very limited client service skills! He spent the next 20 minutes of my appointment telling me how busy he was, and what a great Audiometrist he was. Some two weeks later a staff member of the Mooloolaba Office telephoned me to tell me I had an appointment the next day for a hearing test. What a total stuff up!

If you compare the excellent service I received from all the staff at the Maroochydore Branch (61 The Esplanade, Maroochydore) of Australian Hearing Services, the difference was like chalk and cheese.

Oticon have superior aids! – A satisfied customer (otosclerosis sufferer) for several decades Audio Clinic are exceptional. I've become deafer and mercifully the technology has advanced. Features like the telephone switch and the noise suppression which weren't possible for me once now are a vital extra. A trial with my present model meant I couldn't get my own soon enough.… Read more

Not cheap, but I function almost normally with it, and use it every waking hour. Otherwise I don't even hear the emergency fire alarm in nursing home.

Hearing Aids fitting, supply and maintenance by AudioClinic – I'm retired and suffer from mild industrial deafness (plus selective deafness my wife reckons). In 2011 I went for a free hearing test with AudioClinic in Toronto, NSW (they are part of AudioClinic in Newcastle). - The testing was done in a rented office with headphones - no sound proof booth. - From that brief test the audiologist recommended… Read more

hearing aids.

- Although I was entitled to free government ones I was upsold to a more advanced mid range model as it had more features plus it would be partly offset by my health insurance.

- In The Ear (ITE) models were recommended and moulds were taken

- When the aids arrived they had been pre-configured for my hearing loss supposedly.

- after sometime I was very dissatisfied with their tuning and was told they had to be mailed away for tuning. No clues were given as to how to describe the problem.

- when they came back they had been adjusted but were still very poor. In a noisy environment (I teach computers in a classroom) they were worse than no aids.

- I transferred to another local audiologist (Select Hearing) where I was tested properly and told the hearing aids supplied were totally the wrong type for my type of hearing loss. He was quite surprised when I commented about the testing and no local tuning I had received. I have since been fitted with the free 'Behind The Ear' (BTE) types and these are far superior.

- AudioClinic were unable to supply my records to the new audiologist as they 'could not find them'. Friendly service. Local. No sound proof booth for testing. Wrong type specified for my type of hearing loss. All tuning was done off site. No clues or check sheet