Very Poor Customer Service Over the Phone
Very poor customer service: rude and unaccommodating! I rang this morning (23/10/19) to verify about my bill, but the person who answered the phone was so abrupt; he would cut me off when I want to say something. I am 62 years old and have come across a lot of well-mannered people over the phone. But this man, he was so rushed and utterly dismissive! Would not even give me a chance to properly and clearly present the reason why I called. He gave me his hurried "diagnosis" and was the whole time rude. My husband even heard him as I turned the ph...one speaker on. My husband said, "He does not take the time to listen to the customer! He only wants to be heard. He is not fit to be in Customer Service!" Obviously, this man has not properly undergone any customer service training! So unfortunate as his bad behaviour would cast a stain on the company he works for.
Sign advised made appointments for specialists tests take priority!!
I booked a Urea Breath Test for 8am, was told you don't need to take a number, turn up on the day 10 people later I was told I should have taken a number!! Whats the point in the notice for booked appointments and staff walking right past me like Im invisible was not impressed!!!!
Rude customer service
They have the worst customer service. I had some tests done for my mother who came here from overseas and had private insurance. They told me not to pay any money upfront but now sent me an invoice after 9 months. I was told the tests are a full cover.I was reassured that the insurance will pay the amount but now are claiming that the insurance rejected it . I was never made aware of the scenario. Now that my mum has already left and her insurance cancelled I was in confusion and anger because I was not given correct information. Hence I contac...ted the customer service thinking for resolution but came across a very rude and unprofessional staff. I had a conversation at approximately 14:58 hrs-15 Oct 2019. The staff did not allow me to speak and was speaking over me and was not willing to listen to me. The staffs tone was extremely inappropriate and was not ready to resolved but was in a hurry to generate another bill and I felt like the staff was in hurry to hang up.The staff was practically shouting . Even if I was not understanding someone is supposed to should when you are providing a service. I really feel let down and misleaded. Worst customer service . AVOID it as much as it is possible. I wish there was an option to give negative stars rating.
I was rather underwhelmed.....took far too long
Did a blood test yesterday. Clinicalab recently took over from the previous mob ( don't remember their name, but service was excellent).
I did a fasting blood test and had to wait about an hour. There were 3 in front of me,
two people behind me gave up and left.
Only one nurse, painless. I think there used to be 2 nurses who either took blood or did the paperwork depending on the queue.
It used to be a lot faster...especially when you haven't eaten and your sugar levels are low.
Very concerned that, like others, I might not be bulk billed as my doctor requested.
Rude customer service
Rude customer service. ..minus 5 stars if possible. They speak like they hate their job. That they don't have will or care to help or serve the customer. If my call was a torcher for her. No wonder they have so many bad reviews here, they deserve to be shut down.
To the lady who has been filling in at the Duchess Medical Centre in Busselton she is one of a kind. When you have to attend weekly for blood tests it becomes quiet mundane but this lady is happy and makes me laugh, she is professional, and the most best blood sucker I have come across.
Well done Clinical Labs for having this employee as I have come across a few within this company who are not so good.
Discrimination at it's WORST!
A Mother trying to do all the right things to keep her new born baby. She keeps up with all requirements from DHS and when she goes to do her supervised urine test, there are no urine cups on more than one occasion, not to mention the fact, she has to do this in front of a male whilst she is menstruating. How easy it could be for this to send some one on a down ward spiral and lose what they are trying so hard to keep!
bunch of cowboys
had a test done ..sent the results to the lab ...but they'd given me a reply envelope to west australia, not south australia where the labs test these results ......after waiting a week i rang to find out what happened ...they ummed n arred nnand left me on hold for ages.... then said oh, we haven't done them yet. .. so i rang back again and they said the test stuffed up in the lab and i needed to do a re-test ....did a retest....rang up 2 weeks later asking where the results were ....oh, would you like them sent out? ..they were sitting there on file ...i hope the damn things actually get to me ....STAY AWAY FROM THESE COWBOYS!!!
I am very disappointed with Australian clinical labs at the Berrimah family practice in Darwin. The lady that took my bloods was very rough and was jerking my arm around. It was not a very clean environment, absolutely disgusted at how I was spoken to and treated like nothing. I will never recommend this practise to anyone. Avoid at all costs.
I am terrified to get my bloods taken again because of how they executed it!
Unprofessional and rude, they sent me an invoice for examination, I asked my doctor and said that it is free so he gave me letter for bulk billing. I contacted them and explained also sent the letter, they were rude and unhelpful. Finally They said that they will contact with my doctor and they will send me an email If I have to pay. After a month I received letter form national debt collection lawyers and they ask me to pay extra money for legal cost. I sent a new email and asked to withdraw the legal cost as it is not my fault that clinical lab did not reply to me.
Australian Clinical Labs is a very messy business. Avoid at all costs! They gave me massive bruising on my arm and blamed me for it! I’m furious! I have been in pain because of this company and their so called ‘professional’ workers. She was an older Asian lady. This is at Berrimah Family Practice Darwin.
Upon recent research I’ve noticed that they have history of having a bad name and covering it up. In June they gave the wrong information on a form to the hospital and the performed surgery on the wrong part of the body.
Why don’t they ge...t some REAL workers that know what they’re doing in there? This has happened more than once. Not only has this happened to me, but also every single blood taker is rude. Outrageous! Go to a local private owned place where you’ll be treated with respect. If I would give 0 stars I would.
Very painful experience
Clinical labs in Langford yesterday was the first time l experienced the pain when the needle went in and felt it when she pulled it out .l pointed out to the lady that l give blood every 2nd week and l have never experienced so much pain .My arm is still sore the next day .Her reply was maybe you are dehydrated..Normally staff are very good they even warn you before inserting the needle not that woman just straight in .Very unprofessional
great service and very professional service
you provide a great service the staff is courteous and do a great job they are very professional
in the role they do.
it is very satisfying when you get to know the people that are doing the job
and I must admit when the staff do the blood test they are very good at what the job takes
Went to the Ararat Clinical labs this morning, followed the instructions on the wall to take a number and take a seat. There were 2 other people waiting at the same time. After sitting there for 20 minutes one of the people ask if anyone had been taken into the room yet, the older gentleman answered that no and he didn't think the nurse had even arrived this was 9:30 when the open hours on the wall are 8:30 he continued to say that the receptionist at the front counter had advised him that sometimes they just don't show up. He then wished the 2...of us luck put his number back and left. At this time the other lady went to the receptionist and asked if she could call someone and find out if they were planning on attending today. She rang and was advised that no they wouldn't be there today, by this time 40 minutes had gone by. Where is the professionalism and notification to the drs surgery they are based in that they aren't coming. I left work to have these tests done and now have to work an extra 40 minutes for something that didn't happen, not to mention that I will now have to go back and go through it all again. Also the receptionist mentioned she cant really give me a day that they will be there as they either turn up or they don't, its apparently a regular occurrence. If you have business hours up I always thought you should ensure the office is manned during those hours unless there are circumstances beyond your control, which I understand happens occasionally. But to not even notify the office you are based in is extremely unprofessional, I suppose ill have to fast every morning and call the office to see if they are in attendance to get this done. Wish me luck!
Clinical Labs.Chelsea heights branch. KIM
I am the biggest chicken in the world when it comes to blood.had to psyche myself up for 2 hours to go in for a blood test.well what can I say went into clinical labs in Chelsea heights and the lady in there, KIM was her name.what a truly wonderful and helpful human being..she looked after a so ok like me and made me feel so relaxed..what a truly wonderful human being..people like her make this world a wonderful place.
Thank you Kim And may God bless you...
Left disappointed and out of pocket for bulk billed services
So, my doctor referred me for a blood test and ECG at Australian Clinical Labs. The form was endorsed 'Please bulk bill'. When I had the test, no one told me there would be a fee to pay. Later, I received an invoice for $40. I wrote to Australian Clinical Labs for an explanation. They did not write back to me. I then got a final notice and threat to refer the debt to a collection agency. Don't get caught, there are providers who will bulk bill for these services, without additional hidden costs. Never, ever going back!!
Swan Hill branch adj. Coles.
Sat in Priority seat, as a fasting diabetic, as per the notice on the wall. Challenged twice by staff because I was sat in those seats, having to divulge I was a fasting diabetic in front of a full waiting room. After 30 mins left, tired of waiting.
So, staff clearly more interested in which seat you sit in rather than taking blood, no confidentiality, very slow service. Not really fit for purpose. Avoid.
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Questions & Answers
They billed us 280 dollars for no test...what is this??? Really disappointed.. our doctor said it was free health checkup and doesnot incur any charge..but they send us warning to pay 280 and contact lawyer for no reason with no bills at all.. that is how you do business???
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