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Infection control nightmare!!!
Have used the pathology service several times at several locations In Darwin recently and infection control is pretty much non existent. Each time staff did not wash their hands instead wearing gloves the whole time touching everything. Then proceed to touch your skin after cleaning it with the dirty gloves and put the needle straight through dirty skin into your vein. The same visibly dirty torneque is used for every patient (Can’t be wiped as it is material). Also the same arm support and hand clenching pillow isn’t cleaned between patients, ...just placed back into draw. Skin cleaning with wipe is poor (should be rubbed for at least 30 sec and left to air dry so antimicrobial removal occurs), had one staff member wipe dry with a tissue! Huge infection risk! I don’t understand as there is hand rub for staff to use but it seems their protection is more important then the patients by wearing gloves instead of washing their hands. I don’t think it should be upto the patient to ask a health professional to wash their hands either. Watch next time you go in if these things happen to you as my experience has been it’s common.
Very inconvenient experience
The staff were rude and abrupt in dealing with me in person and over the phone. The idea of consent a vague concept to them with the phrase "you would not have let me do that if i had told you" being said to me. When there was a delay in my results they gave me no explanation for it. Overall one of the poorest clinical experiences I have had. I hope as a heath care professional myself I never make some feel like i do now.
The best pathology nurse we’ve even met!
My entire family go to Irene in south Morang for our blood tests. Having a medical condition I have been having regular blood tests for years and always had very bad experiences, I always dreaded them. With Irene I am confident every time that she will not hurt me and she will get my blood first go. I even took my 4 year to her with full confidence. We are so glad we found her!!!
Can't believe the rudeness and incompetence
Failed to bill medicare properly, aggressively rude and unhelpful on the phone. Attempting to charge us for their errors and going out of their way to be difficult following their own incompetence. I cannot overstate how awful it has been dealing with anyone on the phone. DO NOT USE.
FIVE STAR SERVICE
Had blood and urine samples taken at Heathcote Vic. branch ( Dr. Quash medical centre ), no problems at all .
The nurse in attendance was fantastic a true professional. I would like to take this opportunity to thank her for making the procedure so stress free. Thank you.
Complete lack of consideration for elderly clients
My first referral to this service will be my last. I am over 80 yrs old reliant on public transport. Day 1 arrived at door to find they closed 12.30pm. Day 2 arrived 9am to find four people waiting outside the door Only 2 allowed in waiting area. Stood till 9.50 am before able to enter waiting room.
Only the nurse in attendance, doing her best. Surely a couple of plastic chairs outside. Elderly folks can’t stand that long. The nurse apologised but that did not alleviate the discomfort of long standing with not even a leaning post.
Endeavour hills clinical lab
My husband comes in for a supervised urine 3x per week Tuesday Thursday and saturdays. Nearly everytime he has been to endeavour clinic he has had the same lady. And older European lady name unknown. She makes him feel very uncomfortable and extremely rude to him. My husband struggles with urines he has anxiety doing them as he feels very embaressed and this lady stands there and within a couple seconds she starts looking at her watch and telling him he has to hurry up. He went in yesturday Monday for one and he said about 30 seconds past and s...he started looking at her watch again and he said he gets uncomfortable doing them that looking at the watch straight away is making him feel worst and she responded by saying " well i dont get payed to sit in a toilet all day with you and if you got a problem speak to my supervisor." He was also told to leave his 5 year old autistic son in his car as children arnt permitted in the clinic. He advised them he has no one to watch his son and they said " well organize a sitter and it's not my problem" It's also against law to leave children in cars. But he had to do so because of court reasons he has to do these urines and when we got back in the car his son had vommited everywere probably due to stress being left in car while his dad did the urine. He then after failed to do the first urine within this ladys timeframe asked can he go have more fluid she said " well it will be your last chance for the day we only allow two attempts thats our policy" Now I went and spoke to two ladys at a diffrent clinical lab today and they advised me all these actions were completely inappropriate and not correct what so ever and were as disgusted as i was.
Worse customer service
Worst customer service by their staff on the phones. It’s stems from the managers as I had spoken to one today and she wasn’t the most politest person on earth. Thanks to her I know now to boycott clinical labs wherever possible. Apparently she didn’t have time for constructive feedback
Bad experience ever
I visited pathology at 05, Hanson Rd, Cragieburn, Vic 3064 on 10/06/2020 for post natal Glucose tolerant test. I am a breast feeding mother with 4 months old baby. Pathology lady who was performed the blood test treated me unfairly and she was harnessed me as breastfeeding mother without providing an alternative place for breastfeeding. It was a bad experience that I ever had in my life.
The reviewer stated that an incentive was offered for this review
Bad, rude customer service from accountant inquiry department
Omg the lady i spoke to the accountant department she is such a rude person i ever talked she does not know how to speak as a person person ; a client always calls for an inquiry but she ignored my question and she was continuously speaking rudely without listening to me ; She needs to improve her customer skills , instead of giving bad attitude try to be humble and decent so can people will be the same with you, i am not trying to give bad review of australian clinical lab i appreciate the service of theirs but the only that rude lady i just talked today in accountant department she is the worst person
Incompetent and overpriced
St John of God Subiaco. Went in to have blood tests. Was waiting for over 30 minutes while more than 5 staff members clustered around the computer looking up the tests I needed doing and what they needed to do (it was like they were googling what to do). I was finally taken through to get my blood taken when I was told the blood test would incur a cost, which is fine but it would be over 200% more there than if I went Pathwest (government lab). At that point I walked out. I didn’t have faith in their abilities and the pricing was extortionist. It was a total shambles.
The worst blood test experience
The nurse I met was unprofessional and clumsy. I understand that she is new and still in training but don't they need a senior to supervise them? It was the worst blood testing experience I ever had in my life. despite of not being able to find my vein she just poked the needle in anyways. I felt terrible pain and blood was dripping everywhere even on the patient chair and floor. In the end, she panicked and run out of the room and get someone to help out.
On the 28/5/20 Thursday, at 5 handsan rd Craigieburn
On the 28/5/20 Thursday, I arrived there at 3.30pm, I picked the number, until 4pm no-one called me. Even the guy who was at the receptionist did not ask me anything or inform the pathology lady know that someone is waiting. The pathology lady came to the reception and put a closing sign when I was still waiting without asking me anything. Until 430 pm I was still there, the physio lady came and told me that he has left since 4pm. I I was very disappointed in the whole Clinical Lab and I will never go back there again.
My GP asked me to take the COVID 19 test, after having some symptoms, when I went to this Clinic Labs in Werribee, I was surprised to learn that I should do the test myself, in my car without any supervision. as well? I don't have any knowledge, how will I know if I did the test correctly? it's absurd. I do not indicate
Don't Use them!!!
What normally takes 3-5 days to get Covid-19 results Clinical Labs took over 10 days .. and when I followed up I was advised by the manager Cheryl she didn't know when is get my results. What a joke.. I cannot trust them! they are not very professional and would never use them again!
Very concerning 1 star too good
My wife tested on May 7th for Covid 19 advised by Gp after 6 days to call Pathology Labs, Called at least 4 times on subsequent days to be told call back tomorrow! Only yesterday advised her test was being processed and call tomorrow, called today Saturday to be advised to contact Gp as they do not give out results on the phone!! At NO TIME where we advised we would not be given the result, we asked yesterday for a manager to call us No call back, this morning the lady we spoke to her attitude was ridiculous we asked to speak to a supervisor sh...e stated “I am “We acknowledged the pressure the service is under but as tax payers I’m sure they are well funded for this, in addition I work in health care and my wife is immunosuppressed shocking service & communication Not happy
Incompetent... not sure if I do Covid 19 test with them again... or any other tests.
I am a nurse. Today I decided to do right thing, as I developed mild cough, to get tested for coronavirus and not to pass possible infection on my patients. Clinical Labs pathologist really surprised me... started with the fact that wearing PPE pathologist still did not perform test, instead I had to do it myself. How the hell I can do it myself? Standing outside of Pathology in St.Albans in Victoria, trying to swab myself, not knowing do I do it right or wrong. At the same time pathologist in PPE standing right in front of me and I was sensing...she was more concerned not to get Covid rather than helping me. I was sure pathologist should perform test, not me. I am not sure if I have done is correctly, so I would be questioning results of test... i may go and do it again in other pathology where wearing PPE is enough to protect themselves...especially if it is disposed after test. Will not recommend anyone to use this pahology.
Questions & Answers
They billed us 280 dollars for no test...what is this??? Really disappointed.. our doctor said it was free health checkup and doesnot incur any charge..but they send us warning to pay 280 and contact lawyer for no reason with no bills at all.. that is how you do business???
I received a tax invoice after an IGE blood test and I paid for it through bpay. I want to know when and how I receive the receipt?
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