- Verified customer
Pathological Blood Test Results!
Mediocre and exceptionally poor service from Clinical Labs, after the acquisition from SJOG Pathology by CCP- (Crescent Capital Partners). Sending out copies of Pathology Tests Results is awfully slow despite written instructions on 'Pathology Request Form' by the Medical Oncologist requesting "COPY TO PATIENT". Blood Test done on December 12 for FBP (Full Blood Picture) U & E; LFT (liver function Test). Followed up with one of Clinical Lab's Staff ([name removed]) on January 06, 2020 who promised it will be sent out. Till date, January 16, 2...020 no results sighted in the mail or even by any type of media. Very disappointing as one is unable to have an informed discussion with the Oncologist. If you feel like contacting the patient, please feel free to contact by email on: email@example.com
Felt butchered after a blood test
I’m heavily pregnant and went in for a blood test. The woman would barely speak to me, if she did she was blunt. I advised her I was a little emotional and didn’t like blood tests much (who does) whilst closing my eyes I thought I could feel multiple (4 at least) attempts and told myself off for being a sook. It got so painful I asked her in the end “is it out yet”. Still barely speaking to me she sat at the desk and I had to ask if there was anything I needed to do or if I could go. With her back to me she said yes. To add insult to the injury...I couldnt even gently tap where the test had been done and it hurt to drive home which has never happened before. Upon checking at home later I find there is a huge bruised area which I’ve never had before and I couldn’t use my arm all day. The day after it is black and swollen. This woman should not be taking blood especially people with a fear of needles. I understand she does them all day every day. But a little care wouldn’t go a stray.
Extremely rude staff at MacArthur Square
One of the staff members at the MacArthur Square branch was extremely rude and unprofessional. She was so intimidating I was in tears, never going back there again. The first 2 times when I had her, she seemed grumpy. I didn’t care too much At the time but the 3rd time she seemed really agitated. Whatever annoyed her that day she took it out on me which is unfair and unprofessional! What a bully!
Understaffed and poor customer service
Went to hand in a sample. There was nobody to serve me. The instructions- just to take a number and wait.
The waiting room was completely full.
After 25 mins wait time, I jumped up to see a staff member who finally appeared. She just told me the sample was too old- ( no smile ,no interest or understanding)
I was quite shocked at the poor Level of service, for such a big organisation.
I wasted 9 months of my time and money with mark turner - physiotherapist at kallangar brisbane. I posted a review about how he damaged my hip even more after an exercise he had me do after I had not walked for 2 years and he sent me a letter from his solisitor to remove it or he would sue. What is the use of these review sites if you are no allowed to tell the truth? Could someone pleasee help me
- Verified customer
Work for the doctors not you!
Had blood test as a part of a minor op but Clinical Laboratories will not send me the results even though I am paying for them. Will not listen to this request, and now I have debt collectors hammering me! All they want is your money and don't give a stuff about you, the customer. I am sure that would not be their attitude towards the doctors who probably are the only ones who give them work given the litany of customer complaints.
Ridiculous waiting time and inefficient
Waited 1 hour and only one person went through People walking out as I did with still 5 in front of me.seriously have a booking system if you that slow or warn people to bring a picnic, Or at least have some sense of professionalism and say something to those waiting. This is not the first time
wrong test was done based on wrong advised provided by their staff, rude staff and not helpful
Went for blood test based on the wrong advice provided by their staff, and the blood tests also incomplete. I dont agree that I need to pay for the wrong blood tests based on their wrong advice. I had to see the GP again for a new blood slip, so I can go to the right place for the right blood tests. Now constantly receive messages from them to ask me to pay for the blood tests. Called their 1300 number, and the person over the phone was rude and angry, and not helpful at all. Called the lab I went for blood tests few times and also went to speak to them face to face, nothing been done for the issue. Now, I received message to say unpaid accounts will be referred to a debt collection agency. Never go their again for any blood tests.
I had to have a venesection yesterday at Morisset and Jackie who attended to me was very professional, friendly, answered all my questions and I could not have been happier with her caring service. I have been informed that hopefully you will be employing a nurse at Kanwal in the new year as this would be much easier for me as I live at The Entrance as my GP is at the Waratah Medical Services, Kanwal. Thank you John
How to stick it to a grumpy old git.
Very good service at Stirk, Kalamunda. They have put up with me for several years now and the service only gets better. Have had occasion to get various tests done across Perth after being directed to go there by surgeons etc. All other nurses with the speciality of sticking needles into me are now judged by the standard at Kalamunda and, I regret to say, too many have been found wanting. My thanks to Stirk, Kalamunda.
Rude staff member at Newcombe vic
Took my 13 year old son to have his first blood test since early childhood . He said it felt weird. Practitioner was not happy with his comment and said rudely some people say the weirdest things!!! I mentioned hes only 13 and not used to blood testing and then suggested he may feel weird due to watching the procedure ! She then repeated her phrase again. I was gobsmacked.
A drink of water and then offered Along with jelly beans. Staff member then decided to take me outside the front door to explain why he was feeling the way he was. Dehydration and low sugar. My son mentioned that it was uncomfortable and the lady grumpy. Simple honest words from a child. I cant believe she behaved the way she did. Unprofessional and rude.
SCAM with invoices!!!
Do not pay any invoice Australian Labs send to you without checking with your insure before, They sent me a text message about an overdue invoice when I called them they were the rudest ever, Shouting on the phone, saying My insurance was closed which is not true, I reckon they act this manner so you feel pressured to pay, pure scamming!! Keep away from them!!!!!
Very Poor Customer Service Over the Phone
Very poor customer service: rude and unaccommodating! I rang this morning (23/10/19) to verify about my bill, but the person who answered the phone was so abrupt; he would cut me off when I want to say something. I am 62 years old and have come across a lot of well-mannered people over the phone. But this man, he was so rushed and utterly dismissive! Would not even give me a chance to properly and clearly present the reason why I called. He gave me his hurried "diagnosis" and was the whole time rude. My husband even heard him as I turned the ph...one speaker on. My husband said, "He does not take the time to listen to the customer! He only wants to be heard. He is not fit to be in Customer Service!" Obviously, this man has not properly undergone any customer service training! So unfortunate as his bad behaviour would cast a stain on the company he works for.
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Questions & Answers
They billed us 280 dollars for no test...what is this??? Really disappointed.. our doctor said it was free health checkup and doesnot incur any charge..but they send us warning to pay 280 and contact lawyer for no reason with no bills at all.. that is how you do business???
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