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Extremely unprofessional and pathetic
I had several tests last year, and our doctor has confirmed those referrals were bulk bill. After few months, we received text messages from debt collector for unpaid bills. The text said we have to pay for some test. Even on the day of test lab technician checked and she confirmed it is bulk billed, even after that we got debt collector message.
So I called clinical lab 1300 number. The lady on the phone was extremely rude and unprofessional. She never let me finish saying what happened so far. Every time I would like to say what’s happening,...
On the 26th March I had a blood test at Stirling Hospital. It is the first time ever that a nurse has taken my blood using a smaller needle after telling her beforehand that I bruise easily. I have not bruised from this blood test!
Thank you to the nurse for listening.
I’m a doctor and just got the most sarcastic, rude and inefficient bullying specimen reception staff ever. Asks me to speak slowly when I’m going at glacial pace, I try to slow down and even reduce to one letter at a time as she isn’t coping and she barks at me to calm down. Confused. She then gives me extremely ambiguous orders and groans and is sarcastic when I ask for clarification. Spent the whole call insulting me and being beyond rude. I am going to lay a formal complaint. No awareness by regional labs of their 24H service, once I get thr...ough and speak to 6 different people, the scientist tells me that it was a stroke of luck she was on and could tell me results that they were a day late on releasing, a tiny baby may have had to have repeat needles and cannulas because of their incredibly sloppiness
Extremely unprofessional customer service!
My wife and I had several tests last year, and our doctor has confirmed those referrals were bulk bill. After 7 month later, we received text messages from debt collector for unpaid bills and extra legal fees! The text said we had 4 tests, but only the first was not paid, which seems such weird! We checked with our doctor and the medical center, they said we don’t have any unpaid invoices.
So I called clinical lab 1300 number, that’s how NIGHTMARE started. The lady on the phone was extremely rude and unprofessional. She never let me finish say...ing what happened so far. Every time I would like to say what’s happening, she just keep saying “NO. You didn’t pay the invoice” All she want was just money! She shouted over me to make me listen to her, but the response was “I can’t give you more details, what do you want?” She keep saying that they posted several letters of the invoice, but I just want to know why this single invoice was not bulked as other three? No response for my questions at all. I was shocked for this kind of customer service, even my supervisor or manager would not shout me at that manner! Never use them again when you have other options!
Tried to ring collection centre for information. Rang several times. Nobody is picking up the phone. No ring back or answering service , just strange alien noises in the line. Rang general info number. Person on the other end very unprofessional and not helpful. Overall very unprofessional.
The one in Kalamunda, Elizabeth Street.
Closed during business hours so I had to wait longer than I should have only to be turned away because I had been fasting too long. If they weren't closed at 10 am maybe I wouldn't have been fasting for too long. They also could have done all the other tests as they didn't require me to fast but no, still turned away.
No one at the front desk for a long time, seems like almost no one is working there.
- Verified customer
Pathological Blood Test Results!
Mediocre and exceptionally poor service from Clinical Labs, after the acquisition from SJOG Pathology by CCP- (Crescent Capital Partners). Sending out copies of Pathology Tests Results is awfully slow despite written instructions on 'Pathology Request Form' by the Medical Oncologist requesting "COPY TO PATIENT". Blood Test done on December 12 for FBP (Full Blood Picture) U & E; LFT (liver function Test). Followed up with one of Clinical Lab's Staff ([name removed]) on January 06, 2020 who promised it will be sent out. Till date, January 16, 2...020 no results sighted in the mail or even by any type of media. Very disappointing as one is unable to have an informed discussion with the Oncologist. If you feel like contacting the patient, please feel free to contact by email on: email@example.com
Felt butchered after a blood test
I’m heavily pregnant and went in for a blood test. The woman would barely speak to me, if she did she was blunt. I advised her I was a little emotional and didn’t like blood tests much (who does) whilst closing my eyes I thought I could feel multiple (4 at least) attempts and told myself off for being a sook. It got so painful I asked her in the end “is it out yet”. Still barely speaking to me she sat at the desk and I had to ask if there was anything I needed to do or if I could go. With her back to me she said yes. To add insult to the injury...I couldnt even gently tap where the test had been done and it hurt to drive home which has never happened before. Upon checking at home later I find there is a huge bruised area which I’ve never had before and I couldn’t use my arm all day. The day after it is black and swollen. This woman should not be taking blood especially people with a fear of needles. I understand she does them all day every day. But a little care wouldn’t go a stray.
Extremely rude staff at MacArthur Square
One of the staff members at the MacArthur Square branch was extremely rude and unprofessional. She was so intimidating I was in tears, never going back there again. The first 2 times when I had her, she seemed grumpy. I didn’t care too much At the time but the 3rd time she seemed really agitated. Whatever annoyed her that day she took it out on me which is unfair and unprofessional! What a bully!
Understaffed and poor customer service
Went to hand in a sample. There was nobody to serve me. The instructions- just to take a number and wait.
The waiting room was completely full.
After 25 mins wait time, I jumped up to see a staff member who finally appeared. She just told me the sample was too old- ( no smile ,no interest or understanding)
I was quite shocked at the poor Level of service, for such a big organisation.
I wasted 9 months of my time and money with mark turner - physiotherapist at kallangar brisbane. I posted a review about how he damaged my hip even more after an exercise he had me do after I had not walked for 2 years and he sent me a letter from his solisitor to remove it or he would sue. What is the use of these review sites if you are no allowed to tell the truth? Could someone pleasee help me
- Verified customer
Work for the doctors not you!
Had blood test as a part of a minor op but Clinical Laboratories will not send me the results even though I am paying for them. Will not listen to this request, and now I have debt collectors hammering me! All they want is your money and don't give a stuff about you, the customer. I am sure that would not be their attitude towards the doctors who probably are the only ones who give them work given the litany of customer complaints.
Ridiculous waiting time and inefficient
Waited 1 hour and only one person went through People walking out as I did with still 5 in front of me.seriously have a booking system if you that slow or warn people to bring a picnic, Or at least have some sense of professionalism and say something to those waiting. This is not the first time
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Questions & Answers
They billed us 280 dollars for no test...what is this??? Really disappointed.. our doctor said it was free health checkup and doesnot incur any charge..but they send us warning to pay 280 and contact lawyer for no reason with no bills at all.. that is how you do business???
I received a tax invoice after an IGE blood test and I paid for it through bpay. I want to know when and how I receive the receipt?
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