tells you it does what it was set up to do
Submitted evidence that AFCA said was uncorroborated and simply dismissed but accepted without question what the bank submitted, including statements from staff I never met who stated they spoke to me, proven lies. When I pointed out falsehood in a bank document, the AFCA case manager told me to redact the bank's document. AFCA refused to ask the bank for documents or explanation, bank refused to provide documents or explanation unless AFCA requested them. Plus Plus Plus
On its website AFCA states
'We are not required to strictly apply le...
Undo all the hard work of emergency services
AFCA lured me with its marketing, placed me in a holding pattern for over 12 months and on the 13th and 14th month (when I learn I was to be assigned a new case manager) management said "well the service is free, you can go elsewhere"
Regardless of whether a service is free or not an organisation needs to deliver the service it claims it is providing.
The consequences of their actions undo all the hard work of Emergency Services, Hospitals, NDIS etc.
Why does AFCA not promote the use of professional legal teams to represent people who hav...e no understanding of the law? Why is there not a secure portal to submit evidence like VCAT? I witnessed the Ombudsman cherry picking evidence that supported the Insurer. There also appears to be a few cruel and callous individuals at AFCA . How about everyone pay for AFCA (not just the banks etc) because at the moment this organisation does not seem to deliver outcomes for everyday Australians
a big shock
Submitted much, concrete evidence, while the respondent did not. The outcome report contained false information. Organisation funded by financial institutions. Not impartial. Much more to say, but will not provide further information. Just shocking, how giants prey on vulnerable people.
Useless organisation that employ lazy, stupid, biased, and dishonest people
I should have read the reviews here before wasting my time lodging a complaint to this useless organisation.
My wife lodged a complaint against her broker to AFCA and after a lengthy process, their assessment was against her. The ridiculous part is that the case worker shows that she has no knowledge of the dispute and industry; as a result, she omitted every evidence and argument that were submitted by us but blatantly copied and pasted broker's responses in her "Preliminary Assessment" that failed to address all the key issues of the case. Moreover, she tried to alter the matter in a way that strengthen the broker's position against us.
I'm seeing lawyers now.
No wonder the banks are so bad
Would be -100 if I could.
I have a brain injury. Zero compassion or reasonable adjustments.
They drown you in emails and protect the bank that I have proof has ripped me off. Of course the bank offers to pay me off but that doesn't solve the problem long-term and doesn't drive accountability of the banks to deter future misconduct.
Misconduct within the Australian Financial Complaints Authority (AFCA)
I am the victim of insurance fraud undertaken by Insurance Australia limited trading as CGU Insurance, with the support of a local third party repairer in South Australia. This insurance fraud has been further enabled by the Australian Financial Complaints Authority (AFCA).
Although the Australian Financial Complaints Authority (AFCA) publicly claims to be an independent third party, who seeks to make a decision considering what is fair in all circumstances, the AFCA has evidentially based their decisions on their own unsubstantiated assumptio...ns and illogical reasoning, rather than having objectively reviewed documentation and making decisions on the facts. The Australian Financial Complaints Authority’s (AFCA) Determination is their final decision and they state it cannot be appealed within the AFCA. And the AFCA has demonstrated it cannot be appealed no matter its unfairness, inaccuracy or the legal implications of the Determination. This is evident from my objections to the Determination for which the AFCA has answered with excuses such as: ‘the determination is clear and has addressed all relevant issues.’ And ‘it cannot be amended or voided on the basis that one party disagrees with the outcome.’ My objections to the AFCA’s Determination and the integrity of their assessment of my case against Insurance Australia Limited / CGU Insurance are on the evidential grounds that the AFCA has clearly acted in a discriminatory and prejudice manner; having made a Determination on assumptions, personal opinions and illogical reasoning, rather than having actually objectively reviewed documentation to make a determination on facts. Facts have no moral judgement. They state what is. Not what we think of them. Not what we feel. They just are. A determination based on assumptions, personal opinions and illogical reasoning is in no way fair or reasonable.
Had several complaints against banks ,mortgage brokers , finance license holders. After nearly two years. of providing documents absolutely no Action taken against banks or finance people 2 Years and then they take the other sides lawyers response that Afca had no jurisdiction over property investment 2 YEARS who are the idiots that are reviewing these complaints . They do not know there own Afca RULES.
Not a Governement Organisation
People need to be aware that when lodging a complaint with AFCA they are NOT affiliated in any way with any level of Australian Government. They are a not for profit organisation that takes months and months, even years to make a determination. They dont have any real power and although they tell you that their decision is binding, how can a not for profit even attempt to push around one of the financial big boys? Dont waste your time. Until something is done about our weak spineless Government, we are all at the mercy of the money hungry financial institutions. They will do what they want and we have to suck it up!!!
This site is so helpful with endless people documenting my 100% direct experience that AFCA staff funded by banks insurers etc side completely with them & it’s a complete waste of time raising any bad banking & insurer behaviours with AFCA
At all costs avoid any dealings with [Name Removed]
- I asked for a Manager in 2020 & I am still waiting for an email
AFCA Saved My Life In Financial Needs During COVID
I had financial issues with Pay Day providers and Credit Card Debts AFCA has resolved all my issues with this, they provided excellent and prompt dispute resolution that wiped all bills and debts, I can go back to living my life debt free with the complaints in negligence I made against all Crediting parties.
From my experience if you have one problem and you’re stupid enough to approach the AFCA your problems gets multiplied by 10!! The Royal Commission pointed this fact out in their final report about the Ombudsman! It’s seems that financial institutions and insurance companies are calling the shots and the Ombudsman will invariably support the financial institutions Since I put a brief description of my appalling experience on some social media I have been inundated with emails from people in the same boat as myself. It’s a David and Goliath s...ituation and unfortunately we don’t have a David with a slingshot hence we will all continue to suffer in silence having lost our homes, businesses investments etc Does any long suffering souls have a “magic bullet” to solve this massive problems and get justice and fair impartial outcomes. Such disputes cause family breakdown serious health and irreparable financial issues . Currently these organisations are “untouchable” and beyond reproach as they have unlimited resources to crush little struggling battlers who dare to lodge any complaint against them! This becomes a deterrent for all future Complaints’s who will think twice before lodging any grievances! A win win situation for these companies! SM
Esra from AFCA was fantastic. She listened to complaint perfectly. Chased it up with bank informing me all the way what was happening, i will receive a full payout of tpd. Don't expect to get a payout if you dont deserve it. Thank you Esra.
She is 100% correct
The above complaint about AFCA is 100% correct AFCA states is an independent entity, well how is it supposily independent if the subscription holders are the financial entities such as the bank
AFCA, Favours Anz & Banks & Ignor The Actual Law (please use a lawyer)
Afca will just waste your time on purpose and then try and rule against you even with proof of law being broken.
Afca will favour the banks allowing false and incorrect information by banks to be provided.
“be careful as afca dont even read your provided documents, unless or until you complain about it.
They just wait and listen for all the fake and misleading info the banks provide them.. & the banks know this process well....
You will then waste the next year waiting for a outcome which will favour banks.
Anz were going wild with me comp...
Worthless they are mouthpieces for the Insurance Companies
I filed the complaint in August after having been thru 3 "internal reviews" by the insurer another waste of time restating the same position again and again. AFCA replied by email there was a lot of complaints they were dealing with, I called 3 times and was told no one had yet been assigned I then had a phone call 3 months later. That person advised after 15 minutes on the phone that my situation was "complicated" and needed to go to another department within AFCA. Unbelievable why not assign it correctly from the first?? Then the correct dep...artment person called me about 1 month later (after more calls and email from me as to what is happening.) That person then asked me to restate the problem AGAIN that is now the 6th time (they had all the exact information in August) including all the internal reviews and STILL NO ANSWER. This is actually a simple case but was told I need to await the "process" Next month will be 5 months
If I could give AFCA a zero I would
Although ANZ BANK have admitted to wrong doing in documents provided to my lawyer by AFCA further documents provided to my lawyer by AFCA ANZ bank fraudulent loan application with inflated income loan application declined more than once and ANZ bank falsifying adjustments resubmitting for a product that was never discussed a product that banks have been banned from by banks insurances
AFCA still make recommendations in favour of ANZ bank using fraudulent documents
AFCA need to be shut down and funds need to be put to better use in assisting the community
I have contacted my local member of parliament Ged Kearney Preston office for enquiry into AFCA
The most Biased Organization to deal with
This place is looking for ways to be very biased and it is so appalling that they even exist. Waste of time and money and they are very good at ruining peoples lives. Get rid of them immediately.
Lies, Mishandling, Deception and Unethical behavior to sum up at the least
This organization is yet another body I have come across that is a face for the government to show independent help is given to the society that address issues. Although they have been nothing but a complete joke on the Australian population making out they are unbias in situations and that they are there to monitor organizations that step out of line is absolutely a lie. Their power needs to be taken away and they should be exposed for the lives they have ruined.
I am appaled by the partiality of your staff member [Name Removed]'s conduct, relevant to case 736585, for the following reasons:
a) Your staff member allowed for Payoneer to take months to submit documents and I was only allowed a few days to address Payoneer's response. Your staff member claimed to have sent a prior email about the case, which is utterly false. [Name Removed] was dismissive of any follow ups to Payoneer's response, which clearly demonstrates his partiality in this case;
b) [Name Removed] advised that I would have until 30 O...ctober 2020 to submit documentation, however the decision was made by your adjudicator on that same day. It is as if the decision was already pre-determined, regardless of any further counter-arguments, and clarifications, that were due to be put forwarded. This demonstrates a high level of partiality by your staff member, as the parties clearly were treated differently throughout the process of investigation. c) [Name Removed] states false and unsubstantiated assertions in the preliminary assessment, including: "Payoneer had not used your personal information for direct marketing purposes. Rather, the contact with you was regarding an operational issue that was associated with the account." I would have submitted more documentation to prove otherwise, however my ability to submit documents was unilaterally withdrawn by your staff member. I should have been able to submit documentation by 30 October 2020, as advised in your letter.
Waste Of Six Months, Helped To Destroy My Health
Had a lot of money in super in 2007 conservative investor with an adviser have lost hundreds of thousands afca told me I have the right amount considering I received a pension for a few years.
Questions & Answers
There is currently a Review being undertaken by Department of Treasury into AFCA. You can Google it.
The review is independent of AFCA and being conducted by Treasury, with a report to be finalised and presented to the Minister by 30 June 2021. The report will be tabled in each House of the Parliament within 15 sitting days after being provided to the Minister.
The Government has released the final terms of reference for the AFCA review and invites all interested parties to make a submission by
Friday, 26 March 2021.
Stakeholders wishing to submit a confidential submission should clearly mark their submission.
How can i get a head office number for HR BLOCK i tried and tried
Their mistake cost me over a thousand dollars. But no matter which number i try it says disconnected
Hi Tracey - I think you will have to ring 132325 and they will give you the number. There is no listing of an HQ its just local branches. I hope this helps. Cheers
Is I true that the Ombudsman is funded by the bank and most of the employers are ex bankers?
I don’t know but still NO ONE has called me about this claim to finalize even though it was lodged in august 2020 absolutely pathetic
How would I know
Look them up on Linked in individually - they all want to put AFCA down as there current place of employment because they think it makes them look good for future job opportunities
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