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Australian Financial Complaints Authority (AFCA)

Australian Financial Complaints Authority (AFCA)

1.6 from 55 reviews · View Statistics

Reviews

1.6

55 reviews
  • Transparency
    1.8 (41)
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Colleen

ColleenDarwin, NT

  • 2 reviews
  • Verified

tells you it does what it was set up to do

published
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Undo all the hard work of emergency services

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ChCh

ChCh

  • 3 reviews
  • 3 likes

a big shock

published

Submitted much, concrete evidence, while the respondent did not. The outcome report contained false information. Organisation funded by financial institutions. Not impartial. Much more to say, but will not provide further information. Just shocking, how giants prey on vulnerable people.

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Andrew

AndrewGreater Melbourne (Outer), VIC

  • 9 reviews
  • 4 likes
  • Verified

Useless organisation that employ lazy, stupid, biased, and dishonest people

published

I should have read the reviews here before wasting my time lodging a complaint to this useless organisation.

My wife lodged a complaint against her broker to AFCA and after a lengthy process, their assessment was against her. The ridiculous part is that the case worker shows that she has no knowledge of the dispute and industry; as a result, she omitted every evidence and argument that were submitted by us but blatantly copied and pasted broker's responses in her "Preliminary Assessment" that failed to address all the key issues of the case. Moreover, she tried to alter the matter in a way that strengthen the broker's position against us.

I'm seeing lawyers now.

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fair value

fair value

  • 40 reviews
  • 30 likes

No wonder the banks are so bad

published

Would be -100 if I could.

I have a brain injury. Zero compassion or reasonable adjustments.

They drown you in emails and protect the bank that I have proof has ripped me off. Of course the bank offers to pay me off but that doesn't solve the problem long-term and doesn't drive accountability of the banks to deter future misconduct.

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Nathan D.

Nathan D.Metropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Misconduct within the Australian Financial Complaints Authority (AFCA)

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Afca hopeless

published

Had several complaints against banks ,mortgage brokers , finance license holders. After nearly two years. of providing documents absolutely no Action taken against banks or finance people 2 Years and then they take the other sides lawyers response that Afca had no jurisdiction over property investment 2 YEARS who are the idiots that are reviewing these complaints . They do not know there own Afca RULES.

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John E

John EAU

  • 3 reviews
  • 4 likes

Not a Governement Organisation

published

People need to be aware that when lodging a complaint with AFCA they are NOT affiliated in any way with any level of Australian Government. They are a not for profit organisation that takes months and months, even years to make a determination. They dont have any real power and although they tell you that their decision is binding, how can a not for profit even attempt to push around one of the financial big boys? Dont waste your time. Until something is done about our weak spineless Government, we are all at the mercy of the money hungry financial institutions. They will do what they want and we have to suck it up!!!

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Fe

FeAlice Springs, NT

  • 2 reviews
  • 1 like

AFCA

published

This site is so helpful with endless people documenting my 100% direct experience that AFCA staff funded by banks insurers etc side completely with them & it’s a complete waste of time raising any bad banking & insurer behaviours with AFCA

At all costs avoid any dealings with [Name Removed]
- I asked for a Manager in 2020 & I am still waiting for an email

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Adam P.

Adam P.Sydney, NSW

  • 2 reviews
  • 1 like

AFCA Saved My Life In Financial Needs During COVID

published

I had financial issues with Pay Day providers and Credit Card Debts AFCA has resolved all my issues with this, they provided excellent and prompt dispute resolution that wiped all bills and debts, I can go back to living my life debt free with the complaints in negligence I made against all Crediting parties.

Thanks AFCA

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Shah M.

Shah M.Sydney, NSW

Most unhelpful

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robyn

robynGreater Melbourne (Outer), VIC

  • 8 reviews
  • 2 likes

Supperannuation tpd

published

Esra from AFCA was fantastic. She listened to complaint perfectly. Chased it up with bank informing me all the way what was happening, i will receive a full payout of tpd. Don't expect to get a payout if you dont deserve it. Thank you Esra.

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She is 100% correct

published

The above complaint about AFCA is 100% correct AFCA states is an independent entity, well how is it supposily independent if the subscription holders are the financial entities such as the bank

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Jason C.

Jason C.

  • 2 reviews
  • 2 likes

AFCA, Favours Anz & Banks & Ignor The Actual Law (please use a lawyer)

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Unhappy Customer

Unhappy Customer

  • 2 reviews
  • 3 likes

Worthless they are mouthpieces for the Insurance Companies

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Ange Douv

Ange DouvGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 3 likes

If I could give AFCA a zero I would

published

Although ANZ BANK have admitted to wrong doing in documents provided to my lawyer by AFCA further documents provided to my lawyer by AFCA ANZ bank fraudulent loan application with inflated income loan application declined more than once and ANZ bank falsifying adjustments resubmitting for a product that was never discussed a product that banks have been banned from by banks insurances
AFCA still make recommendations in favour of ANZ bank using fraudulent documents
AFCA need to be shut down and funds need to be put to better use in assisting the community
I have contacted my local member of parliament Ged Kearney Preston office for enquiry into AFCA

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Michelle

Michelle

  • 2 reviews
  • 3 likes

The most Biased Organization to deal with

published

This place is looking for ways to be very biased and it is so appalling that they even exist. Waste of time and money and they are very good at ruining peoples lives. Get rid of them immediately.

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Mike

MikeGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 11 likes

Lies, Mishandling, Deception and Unethical behavior to sum up at the least

published

This organization is yet another body I have come across that is a face for the government to show independent help is given to the society that address issues. Although they have been nothing but a complete joke on the Australian population making out they are unbias in situations and that they are there to monitor organizations that step out of line is absolutely a lie. Their power needs to be taken away and they should be exposed for the lives they have ruined.

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Paul W.

Paul W.South East Queensland, QLD

  • 11 reviews
  • 16 likes
  • Verified

Biased service

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RLynne

RLynneSydney, NSW

Waste Of Six Months, Helped To Destroy My Health

published

Had a lot of money in super in 2007 conservative investor with an adviser have lost hundreds of thousands afca told me I have the right amount considering I received a pension for a few years.

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Questions & Answers

Grizzly1

Grizzly1asked

There is currently a Review being undertaken by Department of Treasury into AFCA. You can Google it.

The review is independent of AFCA and being conducted by Treasury, with a report to be finalised and presented to the Minister by 30 June 2021. The report will be tabled in each House of the Parliament within 15 sitting days after being provided to the Minister.
The Government has released the final terms of reference for the AFCA review and invites all interested parties to make a submission by

Friday, 26 March 2021.

Stakeholders wishing to submit a confidential submission should clearly mark their submission.

No answers
Tracey

Traceyasked

How can i get a head office number for HR BLOCK i tried and tried
Their mistake cost me over a thousand dollars. But no matter which number i try it says disconnected

1 answer
Shah M.
Shah M.

Hi Tracey - I think you will have to ring 132325 and they will give you the number. There is no listing of an HQ its just local branches. I hope this helps. Cheers

Shah M.

Shah M.asked

Is I true that the Ombudsman is funded by the bank and most of the employers are ex bankers?

3 answers
Unhappy Customer
Unhappy Customer

I don’t know but still NO ONE has called me about this claim to finalize even though it was lodged in august 2020 absolutely pathetic

robyn
robyn

How would I know

Josh V.
Josh V.

Look them up on Linked in individually - they all want to put AFCA down as there current place of employment because they think it makes them look good for future job opportunities

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