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Australian Lending Centre
Personal Loans, Debt Consolidation, Business Loans, etc... (See All)Pros
Very disappointed with the service. Applied online and called the company numerous times. No-one answers even though I have left messages and still waiting to hear about my application. Is this company even real.
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- 2 reviews
- 2 likes
I had read multiple great reviews on here about Australia Lending Centre so I thought I would get in touch with them regarding a business loan. The phone call was a quick 5 minute call and I was referred to a different company. I filled in all the details with the other company and waited for my loan decision and what I got offered I was actually in shock. Why make me go through the process if you aren't going to offer me the loan I specified? Now I am left with this on my credit score. It almost felt like I wasn't taken seriously. Quite disappointed.
- Incentivised Review No
- 3 reviews
I have contacted ALC a couple of times after being impressed by their website, which makes them appear to be a very large, professional company. On both occasions, all they did was refer to me to another lender after a 10 minute phone call. I think they mostly want people with property to refinance because that's where the money is to be made with loans. And a lot of the positive reviews (that is, almost all of them) praise the lovely person they spoke to at ALC but make no meaningful mention of the type of loan they got with them. A waste of time if have no property to refinance.
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Hi Matthew, we appreciate your feedback. While we intend to help every customer as best we can, unfortunately, we do not always have an in-house solution for everyone, hence why you were referred to a...
Read moren external lender who was better suited to your situation. We are always developing new financial products, which could perhaps be of help to you in the future.
Very easy to deal with helpful fast action fast results not a good person to ask for long stories she was a big help what else can I say a
- Incentivised Review No
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Chloe was excellent at her job. Friendly and helpful, a lot different from others I have dealt with. Chloe provided alternatives for fiance, and showed compassion towards my situation. Customer service is key.
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Thanks for your lovely review, Suzanne :) We are happy to have helped and to have provided good customer service!
I have had Great pleasure in chatting with staff, experienced in personal financial advice and budgets. I've had so much stress reduction just knowing my my financial situation is now stable thanks to Australian Lending Centre Personal Loans.
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Thank you so much for your great review Ryan, we are happy to have helped!
Just spoke with Isabella. Incredible, fast & helpful service. Left me feeling optimistic and hopeful. Phone call was a positive experience. Looking forward to working together to attain a great outcome. Thank you.
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- Incentivised Review No
Thank you for this amazing review Mary! We will pass on the kind words to Isabella and we look forward to continuing to work with you too :)
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Was waste of my time no question took my details n palmed me off.
Was very not friendly
Just took my details didn’t ask question then told I have email with contact them fir a different loan than what I wanted I was not happy
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Hi Kate, we would like to express our apology for your negative experience with our loan specialist. We take pride in the quality of our service and our team are highly trained to make every client fe...
Read moreel special, no matter what their circumstance. We are surprised to hear that you had a bad experience and we will be following this up to find out how and why you were made to feel this way. We are here to support our clients in the best way we can. Sometimes, clients do not qualify for the loan product that they want, so we try to provide an alternative solution instead. Unfortunately, it seems as though this alternative solution was not one that you had in mind. Sorry once again. We will be investigating this matter.
- 2 reviews
- 1 like
Good customer service friendly staff trying to help
Friendly easy to talk to and trying to help and looking for options for me to find solutions to my problem! Offering help and fast with emails would like to use this again
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Thank you very much Dennis :)
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Isabella was great, as was Theresa. Both were helpful and understanding. Process was explained well and I look forward to continuing to do business with Australian Lending Centre. Thanks so much for your help.
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We're happy to have helped Amanda! We look forward to continuing to help you, it has been a pleasure so far :)
Loved Kayla, She was absolutely amazing, super nice and friendly Made me comfortable and would love to have her help me any day, Would recommend to anyone who needs a loan
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- Incentivised Review No
What a fantastic review! Thank you so much for such kind words Alexia!! We really appreciate your feedback and we are happy to hear that Kayla was able to help you and make you feel comfortable:)
- 2 reviews
- 1 like
isbella sympathized with my suitation and is helping to point me in the right direction. she was direct with her experience in her profession. keep up your professionalism and helpfulness
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Thank you so much for your kind review Cheryle! We are glad that Isabella was able to point you in the right direction and we hope that you find the solution that you are looking for.
Find out how Australian Lending Centre compares to other Finance
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pointed me in the right direction. gave me advise and was very helpful. fast service great customer service. Nothing was too hard and felt like i was in capable hands that actually wanted to help
- Incentivised Review No
Thanks so much for your review Lisa! We certainly do care about our customers. All the best for the future, and remember we're only a phone call away :)
They tried very hard to assist me, even will contact me in a few weeks to discuss a new product with me, they haven't left me in the lurch, seemed to really care about my situation
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- Incentivised Review No
We really appreciate your amazing review Sarah and we look forward to discussing the new product with you as soon as it becomes available! Thank you for leaving this lovely review.
I called in and explained my situation, very quickly I had good help and explained my options to choose from.
Isabella was very caring and helpful ! Thank you so much - Isabella!
- Incentivised Review No
We are happy to have helped Kimmy! Thank you for your positive words :)
Questions & Answers
Where’s my money
Hi Nakita, after submitting an enquiry, our team will review your circumstances before finding a solution best suited to you. Our finance experts always aim to respond as quickly as possible so you ca...
Read moren expect to receive a call shortly if you qualify. We always try to help our customers ourselves. However, if we do not have a loan product available for you at this time then we will try to find a loan partner better suited to help with your situation. If you do have any questions then feel free to call us on 1300 138 188 and we will be able to assist you as best we can.Get an answer from our members and Australian Lending Centre representatives
Details
About Australian Lending Centre
Australian Lending Centre offers a range of financial solutions for a range of financial needs and situations. The company has been a loan specialist for over 25 years, and boasts a quick and easy online loan application.
The provider offers car loans, home loans, personal loans, personal loans, business loans, debt consolidation, and more.
They advertise themselves as offering greater leniency than banks, providing loans with no credit check as well as debt management solutions.
Points of praise:
- Most reviewers found that staff at Australian Lending Centre were friendly, professional, and responsive.
- Reviewers in difficult financial situations said that advisors were helpful in explaining the options available to them and said that they felt like they really listened to them.
| Category | Finance and Debt Consolidation Services | Finance and Short Term Loans | Finance and Business Loans | Finance and Personal Loans |
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Hi Josie, we're really sorry to hear that you were unhappy with our service. While we are here to support our customers as best we can, unfortunately, we can't always help everybody. If we are unable ...
Read moreto provide direct support then we have a number of external partners that you may be referred to in the hope that they can help. We can only apologise that you are not happy with the company that you was recommended to you. We do however take every customer's needs very seriously, which is why when we can't help, we try to point you in the direction of somebody else who might.