Bathroom Sales Direct

Extremely disappointing customer service — months of chasing for an item that was never delivered I ordered a mirror from Bathroom Sales Direct and paid for it in full. The courier misdelivered the mirror to a completely different property. The courier’s own delivery photograph clearly does not show my home. I contacted Bathroom Sales Direct and… Read more

have spent months chasing them to resolve an issue that is not of my making.

What has been particularly frustrating is that the retailer has continued to tell me they are waiting for the courier to investigate, despite already acknowledging that the property shown in the delivery photograph does not appear to be my address. I was even told on 23 September that I would receive an update and decision within 48 hours. I received no such update.

I subsequently received a handwritten note from the courier, which only added to the confusion and further demonstrated that the parcel had ended up in the wrong place.

At no point have I received the mirror.

I have now asked for a refund and made it clear that I do not want to continue waiting for the retailer and courier to work out between themselves where the parcel went. That investigation is their responsibility — I paid the retailer for a product and the product was not delivered to me.

The most disappointing part has been the customer service. Rather than simply replacing the mirror or refunding me and dealing with the courier themselves, I have had to repeatedly chase the company for months and continue waiting for a resolution.

I would strongly recommend thinking carefully before ordering if you expect problems to be dealt with promptly when something goes wrong. The way this straightforward delivery issue has been handled has been incredibly frustrating and has completely undermined my confidence in the company.

Order/invoice #12234.

Really happy with my experience with Bathroom Sales Direct. The ordering process was easy, prices were competitive and communication was good throughout. Everything arrived well packaged and as expected. Would definitely shop with them again for future bathroom products.

Extremely poor communication, I contacted them numerous times and numerous ways, for an update on my order after waiting almost 2 weeks, and only received silence. I emailed them to cancel my order and it was sent out the next day after I had already ordered another product from elsewhere.

Buyers beware. I would choose another supplier. My experience with Bathroom Sales Direct has been extremely disappointing. When a product is advertised as being in stock, most competitors ship within a day or two. This company seems to think 10… Read more

days, then 15 days, is acceptable for an in-stock product.

The customer service has been almost non-existent. When I do reach them they say I'll send an email the next day, and then there is no record of that conversation. I did manage to get someone to send out mixers after a threat to require refund. I literally spent hours on hold, and still could not get clear answers or proper support.

I wanted to do a change of mind, on the same day, no way to get my request seen in time.

Two orders delayed and costing me, by their lack of ability to communicate and get action.

Because my plumber needed the shower set to rough in the bathroom, I had to purchase another one elsewhere. Now I am left with excess product because no one at Bathroom Sales Direct has taken responsibility or helped organise a refund. I've rung everyday trying to get someone to refund my shower, Now it's sent to me far too late. $506 shower rail I need refunded and shiped back at their expense.

I'm also waiting on a laundry mixer from another order, ....

For anyone choosing between Bathroom Sales Direct, Aqua Bathrooms or Highgrove, be aware that many of these companies sell the same or very similar products. The difference is the service. Aqua Bathrooms shipped the next day. Highgrove have physical stores... so where you may save, if you need product within two weeks, be aware of the delay and final cost to you having delays and inadequte customer service.

I would not buy from Bathroom Sales Direct again and would strongly recommend shopping elsewhere.

We bought a beautiful Ovia bath tub from Bathroom Sales Direct and unfortunately arrived damaged. It was passed the 30 days when we realised though and Jonny still helped us get a replacement so quickly. The above and beyond service and great quality products from Bathroom Sales Direct is next to none. Competitive prices also. We have more renos upcoming and will only purchase from these guys now! Thanks so much team! Maria

Product as stated. Great communication and fast delivery. Would purchase again.

thank you to a company who has stepped up to the plate. from start to finish they communicated promptly and kept me up to date. A highly recommended company with no doubt. Fast service with a carefully packed item. Will buy again definitely.

****** Read Before Purchasing ****** We purchased approximately $4,000 worth of products from Bathroom Sales Direct for our bathroom renovation, and it has been an extremely frustrating experience. It took over a month to receive most of our order. One item has still never arrived, and our shaving cabinet was delivered damaged. The worst part has… Read more

been the customer service. Every time I call, I'm apologised to and told that someone will call me back—but they never do. I've also sent emails that have gone unanswered. After 11 phone calls and still no resolution, I've reached the point where I need to lodge a complaint with NSW Fair Trading. Don't be tempted by the low prices. In my experience, the poor customer service, lack of communication, damaged goods, and failure to supply the complete order have made the small saving not worth it. I would not purchase from this company again.

I placed additional orders over two weeks ago and have been trying to follow up on both my orders and a few queries. I've sent emails and called multiple times, but no one has answered the phone. I've also left several voicemails, and unfortunately, I haven't received a single call back. I I will never purchase any product from this company again.

Placed an order for 2 products, after a week I chased it up, was told that one was on back order, a week later I followed up again and told the same thing and that they would check with the warehouse and get back to me - they did not. When I told them I would lodge a complaint with Fair Trading I then randomly got a shipping order at 8:30 at… Read more

night, it did not arrive on the date that was advised. It did not arrive the next day or the one after that. I called the shipping company and was advised that they only had 1 of the 2 items. Contacted them again today and was advised that it is now the other item that is on order. I have requested a refund and said they have until close of business today to show it has been processed or I will lodge with Fair Trading on the basis of non-supply of goods and failure to refund. Awful experience, has delayed the bathroom reno for weeks, would NOT recommend and wish I had checked here before I ordered.

Requested they check a particular measurement on a shower rail before shipping. They gave me a measurement of around 600mm, the goods arrrived and measured 720mm. Not fit for purpose and they will not respond to emails. Upon calling, they said somebody would get back to me. Nobody has contacted me about returning the goods. DO NOT BUY from these people. They are totally unethical and unprofessional.

Worst experience I've ever had buying something online. Took months to receive my order only for it to be wrong. Good luck trying to get ahold of them as well. Apparently, they 'missed' my email even know they only have one main account to email... Would never buy from these guys ever again

Messy and disappointing. Cheapest price for the Meir Curvae Sigle Robe Hook. Ordered 24 Feb 2026. Arrived by surprise about a week after the order was placed, but not emails saying it was on its way. The two metal components of the hook are held together by two grub screws and one had stripped during assembly by the manufacturer. We emailed… Read more

Bathrooms Direct but at was ignored. Telephoned and our cry for help was said to be passed on to Meir. Nothing as at 16 March 2026.

Furious! Their website says delivery in 5-10 days. It’s now been 16 days and we haven’t received what we purchased!! The bathroom renovation has already started and are stuffed completely! I’ve now phoned multiple times and still don’t know what is happening!! Buyer beware. DO NOT RECOMMEND EVER BUYING FROM HERE!

First I emailed about a product twice then had to call to follow up, then as It didn't suit I ordered one of the items elsewhere and that arrived 3 days before the items from bathroom sales direct. Slow delivery and slow customer service. Products were good though

BAD SERVICE – I bought 2 products separately on the same day. One arrived when I rang about the other I was told it hadn’t been sent. It was still sitting in the warehouse when it did arrive. It was too late to be fitted so I returned this product and expected a full refund but was charged the restocking fee of 25% I lost $83. + postage! I was happy to pay the… Read more

postage but not an additional $83. I contacted them prior to the return letting them know what had happened and I thought I should not have to pay the 25% restocking fee, they said they would pass it on to accounts and I would be refunded. But the refund came less $83 with no contact about why! BE VERY WEARY WHEN YOU MAKE A PURCHASE FROM BATHROOM SALES DIRECT, IF YOU THINK YOU MAY NEED TO RETURN A PRODUCT DON’T DO IT!

Product good but everything else poor! – The product and price were good! But! I bought a bathroom sink. Along side it on the website it said recommended for you, was a waste plug for the sink. I bought it. I opened everything in readiness for the plumber, who ho came a few days later and promptly told me it was the wrong one. My sink had no overflow! But the waste plug was for a sink… Read more

with an overflow. It cost me and the plumber a lot of time sorting a replacement. I straight away I wrote to Bathroom sales direct who never responded!!! Very poor all round.

Easy Return Process is Misleading - be wary if your return is damaged in transit - now resolved – I found the basin I ordered was too Big so I contacted the company and followed all their numerous requirements for a return, including extra insurance with AusPost. The basin was damaged in transit but despite my advising the company 3 times that AusPost required them to present the damaged goods/packaging to a PO, they denied it, repeated that… Read more

it was my responsibility & failed to ring me when I asked to speak to a manager. All this despite AusPost clearly stating that it was the receiver’s responsibility before a claim could be made on insurance. For the grand sum of (at best, but probably less) $138 I was willing to accept some In store credit, but nothing was offered. Be wary if you need to return your item that their advertised “easy return” policy is misleading at best.

PostScript - now resolved after the company took the damaged item to post office

Choose a different supplier – Took almost 2 weeks to pick and pack my order. Now 3 weeks from order date and still not arrived. Delay has pushed finishing bathroom well into New Year, and put me out with tradesmen. Contacted them and was told packing time is between 3-7 days business days, wth? Was then told is was being sent by Express Post 18th Dec. Still not arrived by 21st… Read more

December. Was given excuses blaming Australia. No refund, compensation or other form of resolution was offered. Disgraceful customers service, genuinely couldn't care. Stay away!

Held up our bathroom renovation - very misleading – Very misleading as the website advertises fast shipping and shipping within 1-3 business days. I live only 2 hours from this supplier and after 7 business days I still have not even received an email to say my order has been shipped. Tried calling multiple times, first few ladies I spoke to were really lovely but I still didn't receive the call… Read more

back i was promised. The lady I spoke with today, named Karen, was an absolute 'Karen' the entire phone conversation and ended the call by telling me id receive a call back - which i doubt I'll get. This has held up our bathroom renovation and been an extreme hassle. Will not be ordering from these guys again.

Happy customer – We bought all tapware from them for our bathroom renovation and the price and service was excellent. one of the products was supplied wrong and Clarissa immediately arranged a replacement with correct item. Would definitely recommend them based on our experience

Regret purchase – I bought 9 in stock items. 2 weeks later some partly delivered. I tried to follow up. Phone line is down and got straight to message. Email took 2 days to response as they were so busy. Told reason for stock not been delivered because they also need to order but they also don’t get it yet !!! I will never buy from them again. Imagine if I ever need a warranty with their products they will just disappear.

Fantastic Products and Services – We are builders and have bought many products from Bathroom Sales Direct. Easy to deal with, attentive, trustworthy and great products. Best Service from an online store I have dealt with. Would not hesitate to buy from them again.

Has anyone used this company – I came across this company online and they have fully frameless shower 1200x 900 for $629. I know it sounds too good to be true but they state it's toughened glass with brass fittings. It sounds like they are Chinese made which could explain the price but they list they have supplied major projects like Hilton hotel and apartment fit outs.