Home & Garden Shops

What I bought here is just perfect for my living room. It was nice seeing that I purchased a high quality product.

Its been a great service, delivery as promised. looks fabulous. Couches are great qual;ity

DO NOT BUY FROM NICK SCALI. I ordered a sofa online and Nick Scali took the full amount over the phone. The delivery date came and went and now… Read more

nobody can find my order. I have contacted them multiple times and each time I am told somebody will call me back that day and nobody does. So they have basically taken my money and appear to have no intention of delivering my sofa. I am going to go to the Office of Fair Trading to lodge a complaint.

Had to chase up schedule service to told local service person would ring back. Rung three days later to told no notes had been added so had to repeat… Read more

the faults experienced. Was rung next day to be informed service person would attend next day. Service person arrived and spent over a hour to fault find leaving chair foot fully extended. Unable to find the cause he said he would be back the next day. [Name Removed] turned up next day and found the issue He fully tested the features and he gave advice on use and care. He was the best experience of the whole process. Had it been just dealing with him the satisfaction would have resulted in a better score.

the ordering, phone-support, prompt delivery and quality of our blind was first class! Installation was not difficult, and was up in an hour with the help of an unqualified friend.

I purchased a bed from Freedom Furniture for $309 plus $89 delivery, expecting a new product in good condition. Unfortunately, the item arrived… Read more

damaged and faulty.

I contacted Freedom Furniture and what should have been a straightforward resolution turned into a long and frustrating back-and-forth with customer service. I was repeatedly asked to provide photographs of the damage, packaging and other evidence. I spent a significant amount of time taking photographs, documenting the problem, corresponding with customer service and dealing with the return process.

Freedom Furniture eventually offered me several options: a $90 electronic voucher, a $60 partial refund, a replacement, or a replacement bed head. I had already purchased another bed, so a replacement was no longer suitable. I therefore requested a full refund to my original payment method.

The response I received was extremely disappointing. Freedom Furniture stated that they were unable to approve a full refund because they had assessed the damage as "minor". Despite all the evidence and photographs I had provided, they continued to offer only the partial refund, voucher or replacement options.

What frustrates me most is that I paid for a new product and received one that was damaged, yet I have had to spend so much time proving the problem and negotiating with customer service to try to obtain a reasonable resolution.

I am now taking the matter further through the appropriate consumer protection channels because I do not believe the issue has been fairly resolved.

I am writing this review to warn other customers about my experience. The problem wasn't simply receiving a damaged product; things can go wrong with any retailer. What matters is how a company handles the problem afterwards. In my experience, Freedom Furniture's after-sales process was unnecessarily difficult, time-consuming and frustrating.

I hope Freedom Furniture improves its quality control and, more importantly, the way it handles customers who receive faulty products.

Now the matter is going to VCAT to find a resolution.

5 stars for great customer service and quick and easy installation. Davis (the sales guy) was awesome. Really understood what we needed and was… Read more

able to make recommendations to suit our energy requirements and budget. The installers were fantastic. Polite, quick, efficient, and extremely clean leaving no traces of rubbish on the job site. After sales follow ups from Stan - amazing! Made sure that all work had been completed to our satisfaction, and that the system was performing as expected. Super happy with our solar system and battery set up. For a big company, it's reassuring to know that they look after their customers and not treat them like numbers. Well done guys! Special shout out to the installers and electricians. They were absolute stand-out legends.

The Zodiac TX20 Scrubber Brush I ordered was delivered on time as per the confirmation I received. All worked perfectly.

Sarah has helped us choose furniture three times now. She is so helpful and knowledgeable, we highly recommend Sarah.

Our solar has provided great value for us. Everything has worked exactly as expected. Communication has been consistent and they continue to support us even beyond the initial purchase.

Thank you again Natalie from the Ipswich store for your terrific customer Service and also to Kellie for remembering me from a purchase i made in 2024. Well done Girls and thanks again.

Great service we have been using clean and clear water from almost the start which was around 25 years ago there techs and staff are always very pleasant and easy to deal with highly appreciated and recommend to all

Outstanding communication throughout the entire delivery, arrived exactly in the allotted time, Jason and Rick were happy, helpful and friendly with a great sense of humour!! Best ever!

Jessy Guay had sent me an email re an access check for a sofa bed I had ordered from King Living. So I remeasured and realised unfortunately it… Read more

wouldn't have fitted through the hallway. Jessy made cancelling the order and receiving a refund a smooth and quick process which I really appreciated. Thank you Jessy and King Living.

Don’t even bother! Great experience with salesperson in store at Gepps Cross but the aftercare customer service received whilst trying to get a… Read more

replacement on one of my chairs which was received with a black mark on it was a negative experience. Don’t expect to be able to talk to anybody.. everything done via email! Will not shop here again or recommend anyone else to either.

Our job involved a repair to a leaking shower. The work was completed in an excellent manner by Megasealed technician Edmar.

Your products work really well, are packaged in lovely containers, and check all my ethical boxes. Your marketing assuming I'm a sensible adult that can make sound choices, and I approve of that

Well made roller shutters looking great and work very well, almost silent operation and certainly cut down the cold entering through the windows. … Read more

Installers were very professional, Garry and Grahame, and did a great job, and left no mess for me to pick up. Great job guys

While the product itself is as it looked online - the quality of service, bang for your buck and the huge delays for shipping are impossible to… Read more

ignore and severely impact our opinion of the product and snooze as a company.

Waiting nearly 2-3x the time we were told in-store is very disappointing. When I reached out after a month of waiting for an update, we promptly received a response from snooze but they merely directed us to deal with our local store who never ended up reaching out. Which is unfortunate because the in-store experience prior to purchasing the bed frame online was actually very positive.

Essentially, we paid $2.5k for a bed that has the same quality of material as anything you’d find in ikea or temple and Webster for a fraction of the cost (a much cooler design but still), it took over a month to arrive despite being told it’d take 1-2 weeks and during that wait we received no communication or updates besides one phone call after 2 weeks which told us itd be with us in another week or two.

As much as I like the actual product, the service and quality of its materials is why I would recommend against ordering a bed frame from snooze. Go to ikea or temple and Webster instead..

Ordered Weira tools over 3 months ago, with website repeated stating it had product in stock on line. Never materialized after 2 months of stalling… Read more

and finally i cancelled the order. The website is still stating it has the tools available. A clear case of false and misleading advertising. Time for Consumer Affairs to get involved i think.

The quote for blinds was done profesionaly and easy to undrestand.Phong the installer did a great job

Patrick’s communication was fantastic would recommend talking to him he you require a battery. The installers were great and cleaned up after installing. Would recommend this company.

To all the crew at OzShut Roller Shutters, I would like to give you all a big “thumbs up” for the understanding and great help you gave me with… Read more

installing my new shutter. I am very happy with it and as always have had the best service from you over the past 15 years, regarding maintenance, installation, etc. Best regards, OQ.

Had a few hiccup with postage but the team were very professional

Fantastic staff at Oz Design! Aly and her team was so friendly, helpful and efficient, they had an excellent knowledge of their products. They… Read more

really knew their stuff and went above and beyond to help us. Great customer service and a pleasure to deal with.

Beautiful pendant lights, Great Quality, well packaged and dispatched very quickly. Love T & W !!

Brandon did an awesome job installing our new front door!! Couldn’t be happier.

Great, product quality and price, communication also good would recommend

Bathroom exhaust was delivered, as described on web page. Product works well, and was delivered promptly.

Very disappointing customer service experience. I contacted Luxo Living while the product I was interested in was on promotion because I needed some… Read more

important technical information before I could confidently place the order. Unfortunately, there was a delay on their side in obtaining that information from their merchant, and by the time they responded, the promotion had ended.

I explained that I wasn’t asking them to honour a promotion that I had simply missed — I had been actively trying to purchase the product during the promotional period and was unable to proceed because I was waiting for information from them.

Despite this, they repeatedly referred me back to their standard terms and conditions and refused to honour the original price. I even made it clear that I was ready to place the order immediately if they honoured the price that was available when I first contacted them.

Policies are understandable, but good customer service also requires some common sense and flexibility when the customer’s inability to purchase was caused by a delay on the retailer’s side.

Unfortunately, they’ve lost a customer who was genuinely ready to buy. Very disappointing way to handle what should have been a straightforward and reasonable request.