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Bikebiz

Bikebiz

2.8 from 115 reviews · View Statistics

Reviews

2.8

115 reviews
5
(42)
4
(5)
3
(5)
2
(13)
1
(50)
  • Product Quality
    3.9 (36)
  • Return Claim MadeYes (8) · No (31)
  • Customer Service
    3.5 (35)
  • Transparency
    3.6 (20)
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Kim J.

Kim J.Central Highlands and Goldfields, VIC

Item as described and very fast delivery!

published

Extremely happy with products supplied and over the moon with the delivery time! Will definitely shop on this site again! Customer support line was very prompt and helpful with replies.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Michael C.

Michael C.Hunter Region, NSW

  • 11 reviews
  • 3 likes

Excellent online service as always

published

Tried others and non can compete with Bikebiz for service. Superfast delivery . They have become my go to shop for online purchases. Highly recommend them for anyone wanting motorcycle gear. 10/10

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers
Ralph W.

Ralph W.Western District, VIC

Barkbusters for CB500X

published

Well made product, easy to fit and works great. Good communication and good to deal with! Arrived as expected when expected. Very happy with the service, and will definitely buy here again!

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationSydney
See all answers
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Chris

Chris

  • 3 reviews
  • 1 like

BMW battery charger

published

Ordered an Optimate 4 charger with BMW canbus adapter. Received in the post in 2 days.
Can't complain about the service! Communication was good as well, kept me updated with progress.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationBikebiz webstore Parramatta
See all answers
1 comment
Bikebiz
Jessica F.Bikebiz

Thanks for your review, Chris - we really appreciate it!
-Jess

Kristin

KristinGreater Melbourne (Outer), VIC

Fathers Day Gloves

published

Ordered gloves for my husband for fathers day Gloves are perfect and received in two days from ordering. Fantastic service will definitely deal with this company again hassle free Thanks

Customer Service
Transparency
Product Quality
Return Claim MadeNo
See all answers
M. R Or Something

M. R Or SomethingSydney Surrounds, NSW

Or Something

published
Customer Service
Transparency
Product Quality
Return Claim MadeYes
Store LocationParramatta
See all answers

Poor quality, bad service

published

I ordered myself some motorbike boots from their site. I wore them for about 1.5 months before the souls on the shoes became torn, with holes in the middle and cracks around the sides, making them unwearable. After spending $250 on boots you would think they would last longer, or be covered if they break within that time. However after sending the boots back to them, at my expense, they only offered me a discount of 30% to buy the exact same boots. They would not budge on offering me any different boots at a discounted price or any other solutions. Very poor customer service. Not impressed. Won't be shopping here again...

Customer Service
Transparency
Product Quality
Return Claim MadeYes
See all answers
Rakesh M.

Rakesh M.South East Queensland, QLD

  • 2 reviews
  • 1 like

Advertising items that are not in stock

published

Beware of ordering products from their online store which advertises items are not in stock and months away on back order. Terrible waste of time. Also the response time of the sales time is something they can improve on.

Customer Service
Transparency
Return Claim MadeNo
2 comments
Bikebiz
Jessica F.Bikebiz
Rakesh M.
Rakesh M.
Adrian J.

Adrian J.Sydney, NSW

Excellent online service

published

Just recently purchased a complete luggage rack/bag online through them, it was delivered very quickly and i was able to install it easily. Very pleased with both the service online and with the communication i had with them. I will be using them again in the future. Highly recommend them.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
Bikebiz
Jessica F.Bikebiz

Thanks for the amazing review Adrian!

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gfisher

gfisherSydney, NSW

  • 2 reviews
  • 1 like

BikeBiz for BMW gear again

published

Twice now I've gone to BikeBiz after care-less service and bad advice from the other Sydney BMW dealer. Billy in Parts/Accessories has now sold me a BMW Jacket and, just this week, a BMW heated vest, simply by caring enough to follow up and chase the stuff down. Great customer care.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationGranville
See all answers
1 comment
Bikebiz
Jessica F.Bikebiz

Thanks for your positive review :)

Lost Customer

Lost CustomerSydney, NSW

Unresponsive sales team

published
Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationParamatta
See all answers
3 comments
Bikebiz
Jessica F.Bikebiz
Lost Customer
Lost Customer

email sent...

Lost Customer
Lost Customer

Thanks Jessica for getting involved. Stan B. has stepped in and the communications has dramatically improved.

Kenny

KennyGreat Southern, WA

  • 10 reviews
  • 5 likes

Great online retailer

published

Ive had a very positive experience with bikebiz all of the things i ordered arrived pretty quickly will definitely buy from them again also great communication with you when you talk to them

Customer Service
Transparency
Product Quality
Return Claim MadeNo
See all answers
James

James

  • 2 reviews
  • Verified customer

Excellent service

published

Gave great advice and very prompt shipping and responses. Great with exchanges as well. Refund was immediate and new products shipped within in a couple of days of the date they received the returns.

Customer Service
Transparency
Product Quality
Store LocationOnline store
See all answers
Jason

JasonSydney, NSW

Terrible experience warning

published

Terrible experience with Bikebiz Parramatta put my bike in for service and repairs i was told they had to order parts in from Japan and i would have to wait three weeks for the parts. After picking the bike up I received a speeding fine in the mail 130km in a 80km zone and a 2 and half thousand dollar fine when taking the fine back into the shop the owner of the shop along with the workers denied they even had the bike in the shop at that time. warning do not go to bikebiz they are a bunch of Crooks that will take you for everything you have. it took me a full year to fight it in court luckily I beat it. I will never go back to that shop in my life worst experience ever

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers

Joke of the century

published

Bikebiz has to be the biggest scam I’ve ever experienced. I tried selling them my 2016 Vulcan 650 in full working condition, with minor defects, and in turn got an offer for $1000. That frankly insulted me. A year after, I had to bring in another motorcycle for exterior repairs after a fall and got quoted for $2650. Justify how minor exterior damage somehow costs a higher price than a fully functioning motorcycle with less than 20000 kms. Considering labour and parts, the labour costed more than what they offered for my old bike. Take your business elsewhere, BIKEBIZ does not deserve yours.

Customer Service
Transparency
Product Quality
Store LocationGranville
See all answers
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John M.

John M.Sydney, NSW

  • 2 reviews

Bought a Goldwing new a year ago.

published

This is the king of bike dealers. They gave me a great deal on my trade and sold me a fantastic new bike.

Service since then has been exemplary, Ben runs the tightest ship in the service department and nothing is too much trouble paid or warranty. Always have a loan bike available as long as you tell them you need one when you book and all the service staff take pride in their work.

Great experience, I love my bike and I love Bikebiz.

Customer Service
Transparency
Return Claim MadeNo
Store LocationGranville Bikebiz.
See all answers
Wayne N.

Wayne N.Sydney, NSW

  • 2 reviews

Outrageously expensive for Yamaha Oil

published

I was charged A$99 including GST for 1 x 4 litre container of YAMAHA Yamalube 10W40 fully synthetic when bought instore at Great Western Highway Parramatta. Very high margin and expensive.

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers

Great place for a bike

published

Just bought a replacement CBR1100XX from this crowd and had a great experience - no pressures selling just informed and entertaining salesmanship. Raumin Andaz was a good operator and made the transition for me to my new bike a pain-free experience. Good job well done

Customer Service
Transparency
Product Quality
Return Claim MadeNo
Store LocationGranville Bike biz
See all answers
George L.

George L.Sydney, NSW

Experience of purchasing motorcycle

published

Overall id say, BIKEBIZ customer service and following through with further customer communication is very average.
Parts department has outstanding customer service. I was up in the parts department Granville for something like 2-3min before i was approached by a lovely lady and made all the difference.
Just that little bit of communication goes along way. Maybe sales could learn a thing or two from them.
Not a very wow experience buying from Bikebiz but i guess we’re all human.
Management absolutely terrible.
Salesman that delivered the goods was a great bloke.

Customer Service
Transparency
Product Quality
Return Claim MadeYes
Store LocationBikebiz Granville
See all answers
Gwalm

GwalmSydney, NSW

Customer Focused Empathy

published

I've been riding for almost 11 years now and much of my motorcycling has been "partnered" with Bikebiz Granville. I don't use this expression lightly. They've never let me down.

Customer Service
Transparency
Product Quality
Store LocationBikebiz Granville
See all answers
1 comment
Bikebiz
Jessica F.Bikebiz

Thank you so much for your continued custom and fantastic review.
Regards,
Jess

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