AI reviews summary
Recent reviews for Binge indicate widespread dissatisfaction, primarily driven by severe technical instability and predatory billing practices. Users report that the platform is frequently unusable due to constant buffering, crashing, and a recent interface update that removed essential navigation features. Significant concerns have been raised regarding the "Hubbl" ecosystem, which many find confusing and deceptive during the cancellation process.
Pros
Cons
Verdict
Binge is currently suffering from critical infrastructure and service failures that make it difficult to recommend. Prospective users should be extremely cautious of "free trials" or "promo deals," as the cancellation process is frequently reported as non-functional or misleading.
I used my mcdonalds points to purchase 6 months of binge. When the code failed 4 times and was reported, binge support staff just kept asking me to follow the same steps and refuse to honour the mcdonalds points.
I had this signed up together with Kayo Sports but cancelled within one month. Today I later found out they have been charging the full monthly subscription of $19 for four months. I'm pretty sure I cancelled it, but they haven't done it from their side and didn't provide me a refund. I ended up paying for something I didn't ever use. Only used… Read more
Kayo Sports; this just came added to it but wasn't cancelled on request just to grab our money. Scammers. Will not use them again.
0 stars! Gave binge another go with the $5 sign up. Cancelled a few days later. Or atleast I thought so. I missed the next $20 being taken out of my account but the second one from a few days ago I noticed. I immediately told binge to cancel and refund the money paid because I will not use the service for the next month so the subscription is not… Read more
required. I have read other people's reviews and the cancellation process is difficult and when I first cancelled I had to google it. Any company that purposefully makes cancellation difficult is questionable so i shouldn't be surprised that my cancellation wasn't successful when I first did it and have been subsequently charged another $40 total. Money grabbing and dishonest to say the least.
Reviews with attachments
I’ve been trying to watch this one episode for 15 minutes. It keeps pausing, glitching and crashing. Not to mention the ads. If I’m paying for a subscription of any kind I don’t expect ads. You pay to have binge and to use it so you shouldn’t have to the watch ads. YouTube lets you buy a subscription so you don’t have to watch ads, binge makes you pay just for you to have to watch ads. Absolute garbage, what a joke. ( this video is from TWD) Show details
Unwatchable always buffering – Unwatchable apart from the Ads it is always interrupted by buffering. Customer service is terrible. Plus no refunds are considered. Heavily not recommended.
They reactivated my account and debited $149. I spent the next few days fighting by email with responses like "we noticedyou signed up for another year," and when I repeat myself and explain the situation i get the exact same "we noticed you signed up for another year." I eventually sent an ACCC notification and got my money back but continued to… Read more
request account deletion. They send you a link to confirm this. When. You complete it. Guess what? You get another email telling you that in order to delete you account you have to fill out a form following a link, and so on and so forth. After several emails stating I had done this multiple times. They said they would notify me of the update to deleting my account. Several days have passed and guess what? Still no account deletion. I'll contact my bank next and block them as they are holding my payment details without authorisation l. Stay away from this disservice!
second day of my Mums subscription, decides to log out of all mobile apps on all devices, then decides the pw is wrong.. Then locks the account. (PC WAS FINE SAME PW) then an hour with the useless help chat. Finally it just resets the timer an hour later. Garbage app, garbage corp.
Dishonest practices, they bait me in with a $2 dollar trial then they never sent me a follow up message or email notifying that I will be charged the monthly subscription if I don't cancel. I think Excellent service would be to notify your "potential customers" that a charge will apply soon or even better an email asking if you are happy with the… Read more
service and content whilst reminding you that a monthly subscription will be charged soon. Binge now the refuses to refund me arguing that I accepted the terms of the trial and that I could have cancelled prior getting charged. Amazon prime would never do that, they would just go ahead and fully refund you and that's it. Binge must be struggling or something to be recurring to this dishonest "customer at the bottom" practices. Their claim that they sent an email at the begining of the trial isn't true I never got an email at the beginning nor when I was about to get charged a $22 dollars monthly subscription. Are you kidding me ?! All my other streaming services are in the $10 to 12 dollar a month markb plus something that I really hate is that tvey dont have subtitles in diffrent languages like Netflix and a lot of their movies dont wven have Close Caption in bloddy English, qnd they still expect to charge double than most streaming services ?
Awful program. Maliciously drew me in with a cheap deal after I cancelled my subscription due to suboptimal programming. After connecting me up they then blocked access to almost everything by freezing the screen with a message stating that this is not accessible. Deceptive and entrapment. I regret engaging them. There is no help phone number only a range of unhelpful web pages
Latest follow-ups
App is glitchy on all devices. I knew the basic version would have ads but it was really extreme and the quality of shows and movies is absolutely not worth a premium cost
Follow-up · An example of a glitch was a day when no matter what I selected, it played The Office and nothing else. Ad breaks were two to three minutes however they occurred every ten minutes and each ad break played the same ads over and over.
Incredibly frustrating -impossible to deal with – Binge is the most user UNFRIENDLY service I have ever experienced. I wasted hours trying to subscribe only to have their system inform me that my mobile number is being used by some other account. Binge is a digital only service only and you cannot communicate verbally with a support team and dealing with their "bot" is impossible
Follow-up · Unfortunately nothing has changed
Don’t bother - get Netflix instead – Too many ads - up to 6 per ad break Menu is clunky and not user friendly “It’s Netflix if you ordered it from Temu”
Follow-up · Buffering was not an issue. Cancelling was similar process to other subscription services. Picture quality was fine. Main issues as previously mentioned, Bad Menu and waaaaaaay tooooo many ads
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Positive reviews
No ads love it we get bake off fast and can stream multiple episodes
A Re review, issues fixed – After giving Binge a 1 star review, I now give them 5. All the issues I had, ie not saving progress, starting half way through etc, has all been rectified. Well done Binge, and still has a great selection at a great price.
Substantial improvement on Binge for Android TV – I'm really pleased Binge/Hubble have finally launched a new version of Binge for Android TV. The old version was just too unstable. This version looks like it has an Android based architecture. Much more stable, no more drop outs and I can finally switch easily between profiles. Binge, while you don't always have the full season content of shows available, you still offer some of the best catalogue of content. Show details
Negative reviews
Id give no stars but not an option. Binge is part of the same company as Kayo. Customer service is shocking and greedy. Stat clear. Much more streaming services that want your business.
Impossible to unsubscribe!! Started on Basic then charged for premium! No satisfaction or service! Don't bother with Binge when there are so many other streaming services that are so much better!!
The worst I've ever experienced. Content is so shallow, even worse than Paramount. Customer service is a sincere disappointment. Will never access Binge again, especially after stolen card details unexpectedly charged (they don't have my updated card details)- although unable to amend the situation due to being overseas working, they just don't listen. Hoping they fail.
Recent reviews
Absolutely disgraceful. Binge has become nothing more than an overpriced service packed with excessive advertising. Paying for a subscription only to be hit with 6–7 ads every few minutes is beyond ridiculous. The constant interruptions make it almost impossible to enjoy a show and completely defeat the purpose of paying for a streaming service in… Read more
the first place. It feels like a total cash grab. If I’m paying for a subscription, I expect to watch content without being bombarded with ads every few minutes. Save your money and look elsewhere.
I loved it,despite the limited content. Until I tried cancelling it. It was a NIGHTMARE!! TINY LETTERS ,BARELY VISIBLE,just when you went through 4 pages to try to cancel it, your password is required!! It doesn't accept your saved password in your phone!! So need to create a new password and YOU NEED TO REMEMBER IT,BECAUSE THE SAVED ONE IS NOT WORKING!!! SO GOOD LUCK TO THE NEXT FOOL!! Show details
Bw aware. No House of Dragon on Binge. Subscribed and cancelled within minutes without using the service, and requested a refund. Refund was refused even as a goodwill gesture. Disappointing customer service and lack of flexibility for an unused subscription. Would be cautious before subscribing again.
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Can't watch on any TV anymore, have Android 14, using customer service is a full-on waste of time, they have no idea and cannot resolve the issue, has been on my TVs for a year, and this just occurred, they tell me all this trouble shooting, which i explained i do all that before i seek their "help". joke of a service, joke of an app, joke of a streaming service, goodbye
Uttertly appalling.... Impossible to cancel and they send you in loops. Was told they couldn't see my account but miraculously knew the date of their last withdrawal. Liars!!
DONT GO TO BINGE THE WORST STREAMING EXPERIENCE ALL ADS NO CONTACTS FOR HELP OR SUPPORT!!!I MINUS 5 STARS- cancelled my subscription 8 days before the due date. I was so tired of the advertisements got fed up. Binge recharged me 8 days later!!!!! I signed up on 22 April and cancelled on 16 May26.
A complete waste of money! I have several streaming platforms & got Binge to watch a certain TV show. It consistently buffers & times out forcing me to reopen the ap. One 42 minute episode Buffers & times out at least 20 times making it unwatchable. I dont have this problem with my other platforms such as Netflix. Show details
DO NOT TRUST! Binge are the biggest scammers…worst company to deal with as take your money even after unsubscribing and continue to. Once complained they LIE endlessly making excuses and deny any refund even though I have an email to say I unsubscribed before the next payment was due.
Received an email for "resubscribe for $4 for first month", thought OK, will do. logged in, paid, then suddenly realisd the account had the wrong email on it @privacy something, not my email address. Logged into account using phone number SMS, but password wasn't working ,so couldn't get the account on the TV. Couldn't put the email address back… Read more
to mine despite it not being a confirmed address. Suspect that deleting "hubbl" account messed with BINGE account. Took over an hour to rectify, had to provide evidence I owned my phone number etc. Absolute dogs breakfast this company and its data management.
It's one of the worst websites I've ever had to use.It's got no direction and no help.I paid for my binge account and I just can't get in it says try later. Also use kayo they talk about the NRL being in 4k maybe I only two games a week.
I don't mind the ads, but the constant glitching means I'm paying for a service I cant use!! Looks like I'll be going back to prime then. My downtime is too valuable to be spent feeling frustrated over a bad product/service.
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They send emails ( you can’t talk to them) with a cut paste of what they tell you in the chat room,… Read more