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Loved it six times, until the surface lifted, poor customer service
I time in the winter months in the Victorian high country. After years on crappy mattresses, I splurged on a black wolf mega deluxe self inflating awesome thing. I liked it so much that I used it when staying in a hotel because it was more comfortable than the bed.
I used it 6 times, then one morning I woke up to an anurism in the middle of the mattress. The surface had lifted and a bubble was growing fast. It doesn't deflate quicker but I couldn't use it any longer.
I contacted Black Wolf for a replacement but because I didn't have the r...eceipt, they wouldn't replace it. It does have their logo all over it, it does have "mega deluxe" printed on it, it does have "Black Wolf" on the mattress and the inflation bag, but they wouldn't help; it'sobviously a fraudulent mattress. So, as an act of good faith, I offered to return it to them at my expense, so they could verify it was genuine and for their R&D but they weren't interested. It was very disappointing and was an unpleasant experience, now I'm out more than $300 and a mattress. This mattress used to deflate a lot over a few days, but Black Wolf improved the valve, pity they don't improve their customer service. See the pictures of the anurism below...
Purchased at Anaconda.
Makes all the difference. Brilliant product. I've gone back and bought two more. Owned for a year. Pleased with this purchase. Wow do I really have to write 30 words and 20 isn't enough? Seriously?
Purchased in September 2019 at Tentworld for $250.00.
I LOVE IT
I bought a single for my daughter and loved it so much I went back and got the double.
Camping is a dream and they are perfect for overnight guests.
Super comfortable, easy to put up and pack down.
Wouldn't be without them.
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