Bodymapp

Terrible customer service - no response to inquiries, bill subscriptions and don’t offer anything as part of a subscription other than a further upgrade … WT?

Not worth it – This app is so not accurate measurements and % jump up and down from just a week or a few days, just to test I did a scan one right after doing another and everything was out by cms and % jumped up 4% in a matter of minutes , they will tell you if you are standing different it can be out but if it’s ment to scan internally how can the % be so… Read more

wrong, don’t get it, it’s not worth doing your head in , It doesn’t work how they say it will, just another scam on the market to make money out of you

Dirty and pods removed without reason – Most of the pods visited are dirty and most of the time have rubbish inside, along with all the pods being removed for an app concept that does 1/2 of what the pods do. Most people find it cumbersome and tedious to set up. Absolute joke of a company.

Great when working – I have been using MPort for a few years now and like that I can easily check my measurements and track my progress. What drives me absolutely crazy is the amount of times these pods are out of order. I went to Eastgardens on the 20th of December and it was out of order. Went there this morning and still out of order. Drove to Bondi Junction,… Read more ·  1

logged in and I had to click ‘continue’ but there was no ‘continue’ on the screen. I pushed all over the touch screen trying to make it work but nothing. Eventually it timed out and said it was resetting so I went to the supermarket and came back and had the same issue. That was an hour wasted of my day trying to get a scan. Last year I also had the same issue at Eastgardens and Top Ryde and when I call the 1800 number I just sit on hold forever until I hang up. I want to be able to time my measurements with my gym program changes but when these pods are out of order so often I can’t. If I wasn’t so lazy, I’d cancel my membership.

Excellent for relative measuring and tracking – I've been using MPort since May this year and have found it quite motivating to see the change in my body shape between my first scan in May and now (Nov). There's a visibly significant change in my stomach, waist and back and it's quite pleasing to see that my weight hasn't been changing too much (-2kg) so I've deduced I'm not losing much muscle… Read more

(in fact probably building a little bit). The Health Report is a nice one too - I enjoy the utilisation of somatotypes, macro recommendations and posture!

I've not used any other body fat % measuring devices bar a home-BIA scale, but based on the comparison images available around the web I thought the initial estimate of 31% was pretty spot on. Reading into scanning pods I learned that absolute accuracy (aka, accuracy from one scan) with an MPort pod is just as susceptible (see next paragraph) to reporting body fat % inaccurately by up to 5% however, their relative accuracy (aka accuracy between scans) is reliable which suits me.

From what I've been reading, inaccurate body fat % estimations up to 5% affect almost every single type of measuring method/device (except for hyperbaric chambers), meaning that calipers (prone to human error), DXA and BIA are all in the same boat as MPort. I will say though that MPort scanning tends to be cheaper and easier than all the others and as a bonus, more accurate than home-BIA scales which usually utilise a formula due to inherent limitations.

The only issue I've had with the pods is a slight lack of cleanliness - often there are used tissues in the "hairtie" holder, which I've also never seen stocked. Plus the app often inaccurately calculates "waist to height" and "waist to hip" ratios but there are so many calculators on the internet, you can easily check yourself.

Side notes: I've never had my height fluctuate like other reviewers and, I only scan once a month.

No customer service – I thought mPort was fantastic the first time I used it a few years ago, and paid the annual fee after my first visit. Wasn't impressed that the next three times I went to get measured, the pod was out of action, but with nothing pinned to the exterior to say this was the case. Unfortunately I had to strip down in the hot stuffy booth with a… Read more

dodgy lock and get on the scales before I got the message. Then the shopping centre went through a refurbishment and the pod disappeared altogether. I had presumed forever and wasn't surprised given it never worked the times I tried (was I that unlucky with my timing?). There was no signage, nothing to indicate it was only for a temporary period, and so I chalked it up to a lesson learned.

Months later I stumbled on the pod's new location by accident. I emailed mPort saying I was not happy and I did not want to renew my membership. I received a response saying someone would deal with this shortly. I never followed up when no one did as I had recently been issued a new credit card. Clearly I was incorrect thinking I would have to provide my new credit card details to mPort to authorise further payments (new date, new code on the back). Until today, when I checked my credit card statement and found they had charged $39.50 to my credit card..., I had thought mPort and myself had agreed to go our separate way years ago, yet there it was. $39.50. Does that mean they have taken that out of my account every year? Almost $120 and I have had one reading? My preference would have been to deal with mPort direct but their website does not provide a reasonable means of contact.

Shame because it's a great motivational tool, providing it is accurate. I thought my reading was. I was fascinated by the data available and was really looking forward to seeing my progress as I clawed my fitness back, and beyond.

Giving 4 stars for the product itself being value for money, but only on the basis the pod was in good working order at least 97% of the time.

Maybe others have had a better experience.

Amazing changes seen – I've been using mPort since COVID started to find a way to motivate myself and I've never been more motivated. Being able to see the numbers change is awesome (though I have found its best to stick to one pod over time). Highly recommend them

Excellent service for the new year – I've just started using mPort again after a year of lockdown. It's so great to be able to see the physical avatar of myself. I was tracking my weight during COVID but it just isn't the same. They were also able to give me some months free since the pods were closed.

Super cool tech – Been good to be able to use this over the last few weeks. The avatar seems to be a lot better now esp with raw mode and they were willing to extend my membership as I live in Vic.

Confusing – Tried to use the Mport at Marion, SA. A little graffiti inside but otherwise clean. Downloaded the app and then ..... nothing. No prompts on the screen - it just starts scanning i guess. I think there's meant to be a QR code to scan but other than the ad at the front for the app there's nothing. Spent 10 minutes trying to make sense of the thing but gave up. Seriously, put a detailed how to up somewhere visible.

Pods never cleaned – I’ve been going to the mPort pod in pacific Werribee weekly for the past 10 months and in that time it’s never looked to be clean. Rubbish is always on the floor, items missing etc. went again this week and the scan wouldn’t work. Went to the point cook scan instead and the door is broken and cannot close..

Mport disgusting – Went to the Mport at Eastgardens last week and the pod was filthy and stunk inside so wasn't game to go inside. Absolutely putrid with what looked like vomit inside.

Always faulty but good results when works – When the mport works it is a great tool and the reports are amazing. However, the Mports it's always seem to be down or under maintenance. So I never get to use them

mPort at Rouse Hill, NSW never seems to work – I have been there twice already and each time after taking measurements, it gave me the error message. Both times, I dropped a note on the pod not working via the contact us process in the mPort site. Not really sure if anyone anyone ever responds. Today, the pod was in a complete mess with graphiti and unusable. If the mport team reads this, pls… Read more

help fix the issue. I have subscribed to the service and it’s quite disappointing each time as I cannot use the service !

Not sure if the scales are correct – I have contacted mport 3x with no reply. I am not sure if their Westfield whitfords machine is working correctly as I feel the scales might be out. Hope to hear if they are calibrated correctly

Paid for Single report but result not unlocked – Paid for single resort in the Miranda mport and was told result will be unlocked but it is still locked. Having to locate support and communicate issue due to undelivered service is a very bad customer experience.

Useless concept and inaccurate – What’s a waste of money. I was try it out and signed up but only to be disappointed. Will never try again as the figures were inaccurate both height and weight. Also, these people might also be using your personal data as it’s a worthless company

Good when it's working – Mport has been fantastic for my motivation, I love seeing the scans and real life changes. But - when are they going to be open again in Brisbane? The pods are stuck in 'maintenance mode' yet we are paying subscriptions.

This company is a total rip off. DON"T SIGN UP WITH THEM!! – They do not have any service whatever. I signed up in Jan 2020. However, during the pandemic, their facilities were lock up over 9 months, unable to use. Tried to communicate with them if can get extend the membership, 5 emails sent without a human reply. Even charge new membership fees for 2021.

It wouldn't scan – Great idea and service.. if it worked.. I tried several scans as per the instructions on 2 different Mport pods... They kept saying scan not successful...very annoying! I had signed up for the year.. when I called their receptionist he offered money back.. no questions asked...

beware users, check for non-consenting subscription – I have been charged $49.95 every year for the past 3 years out of my paypal account. I never subscribed to their service. I stepped into their machine 1 time in my life 3 years back, and it's cost me $150 since. Absolutely ridiculous. I have emailed regarding a refund. Will be waiting. I'm sure this is a good service for people interested in… Read more

fitness. But this is borderline scamming unsuspecting shoppers who have been charged without their knowledge or consent.

Perfect for covidkilos – Have been using this for the last year or so and was a bit sad that I couldn't use it during COVID. But now they're back (at least in NSW) and great to be back tracking my changes!! Very good to see the changes in my body shape and measurements.

Very handy , but the measurements are not perfect – I did two measurements within the space of 20min at Carindale in Brisbane. The first I did with clothes on and then afterwards realised, that you should do it with just underwear, as the scan is completely off with clothes on. That was my mistake. But the second scan without clothes said that I was 3kg heavier. I think the 3D avatar is pretty… Read more

cool, and I look forward to seeing my progress over the next year as I bought the yearly pass. As Carindale is near my house, I can pretty much do this every week. I’m 4 months into getting back into shape, and I’ve lost 10kg so far, I’m actually quite gutted I haven’t seen this earlier, and I probably still have 10 kg to lose. I’ve don’t a similar body scan at the gym a couple of times, and both the them have cost 30 bucks a pop, so 50 bucks for the year seems a bargain!

Love the Apple Health export – Ive been using mPort for a while now and they've just added the ability for me to export my data to apple health which is awesome because now I get all my data in one place. Thank you!

Great tool to track the kilos – I've been using mPort now on and off for a while and recently started using it to track my weight change during COVID. It's come a long way and I see they've put alot of cool new stuff including vidoes etc. Glad to be back onboard.

Interesting service - but the 'walled garden' is too limiting – I've paid for the service for a couple of years but aren't looking to renew at this stage. I'm a runner/swimmer and find the scan information intriguing. But the truth is, it's not essential. I use Strava as my 'fitness hub'. Fitbit, Garmin Connect and RunKeeper all play a part. I have tech to record everything. mPort can't even share my last weight and height to Fitbit? Play nice with everyone or go home.

Machines need calibrating ! – I purchased 12 month access. I don’t worry too much about the weight recording as I use WW scales at home which are accurate. Since my first scan in Oct 2019 I have lost nearly 35 kg BUT my last scan last week said my L) knee had increased by 12 cm ! My scan in Jan said my neck had increased 10 cm ! Definitely not ! These are two examples amongst… Read more

a few others. So I have diminished faith in any of the other measurements given ! Very disappointed in the product at this point.

Not accurate and no customer service – the measurements were no accurate. to start with my height was not right but you can adjust. My calves are different size by 3cm, the scanner did not pick that up. I emailed some feedback and got no reply, If a customer takes time to give honest feedback the least you can do is reply. The 3d image is very cool so you do get 2 stars for that. I paid for the one off $10 report.

Nice to set goals and track changes – I like the fact that I can set my goals now and see how I'm tracking against it. I'm doing a 8 week challenge now and find this to be very useful. I think the avatar could be better if we could see what my goals would look like.

So good for weight loss – Have used this for weight loss for the last 8 weeks and it has been awesome for me. I find it simple to use and the avatar is super confronting

Amazing product to track weight loss – Awesome tool to track weight loss. I've been using this for the last six months to motivate me on getting fit for summer. It's been am eye opening experience! It is super easy to use as well and quite private.

Disappointing – I would like mport to contact me regarding a renewal payment deducted from my account without permission. There is no contact numbers anywhere to contact your company and speak to someone